According to the Stanford survey, we spent 45% of our time listening while communicating.

In this particular scenario, subordinate uses active listening skills to understand the situation.
Likewise, when one needs to respond, he should wait for 3-4 seconds after listening and as
we can see in the scenario subordinate waited for the manager to complete. Secondly,
respond by keeping emotions in check. For example in scenario subordinate rephrased and
paraphrased sentences so to get clarification.s
We should also be focused on the content and not the speaker. We should not make any
preconceived notion about the speaker. we should be a patient listener i.e. we should wait to
get the sentence completed. We should also use proper kinesics.