DELHI METRO ater ateatNIE ELS amr CriCsn CUTE mS ea aon (Cae e UCD OLD) EU 3) Delhi Metro Rail Corporation (DMRC) is firmly committed to providing ‘Sustainability in Motion’ by ensuring involvement of its commuters employees, contractors and suppliers, other stakeholders. Der eee Se ee eee Co) Cee) eee ue a) > Prevention of potion, injury and ill health by adopting suitable polices, eee eres cas Consideration of energy efficient, environment friendly heath and safety pene aes Ce IE ere aS eee gc st) Sees a CM un ie ae acs EHS Management System through training, awareness and continuous ‘competence building, ee enn Cn enc PL eo ce En an eC) Pee ee a PCRs ar eS) ean ne Seco eS Mr Ra Ue LolaDELHI METRO RAIL CORPORATION LTD. Metro Bhawan, Fire Brigade Lane, Barakhamba Road, New Delhi - 110001, India ere erie "SUSTAINABILITY IN MOTION' QUALITY, ENVIRONMENT, et aR egal ena (OPERATIONS AND MAINTENANCE) A WAY FORWARDSe Tr ys ced iret) Delhi Metro Rail Corporation (DMRQ) is firmly committed to providing ‘Sustainability in Motion’ by ensuring involvement of ts commuters, employees, contractors, suppliers and other stakeholders. The increase in ridership over the past years indicates that the commuters of Delhi have adopted and identified with the Delhi Metro. {a) DMC passenger ridership has been as under: a 2002-03, 2003-04 2004-05 2005-06 198,030,614 2006-07 169,322,536 2007-08 218,706,636 2008-09 263,733,520 2009-10 307,427,745 2010-11 (459,624,142 2011-12 607,663,148 2012-13, 702,948,991 2013-14 799,624,449 Thus, OMRC has carried 369 er passengers from its inception till March’ 2014pelea sie SA HEALTH & SAFETY (QEHS) POLICY (b) DMRC’s performance vs Detailed Project Report (DPR) estimation ern etic io errs ion) Bei Grog 816,999 7,42,195 4,75,537 73997 8,803 1,68,570 Bau 230817 ship (Feb'14) and day boarding projected in 2016 Expected a) peta 438,841 701,929 5,74,546 131,887 96,018 15,859 141,413 Boon ne Berit Erie eorco ererod 2013-14 boarding_ boarding (DPR) “The interpolated ridership in 2013-14 has been estimated from DPR projections of 2016 by considering a conservative annual growth of 10% in ridership whereas the annual growth of ridership has been observed as 13-14% over last few years. (©) Public Transport in Delhi Metropolitan Area __Total passenger travelled/day Passenger is) i PP fh oh oe PE EESIL ESRTT) ia TY fe) DMC shall strive to work toward: + Adopt best available practicesin every maintenance activity to improve quality of service. L.Thevigor for quality in serviceis derived from DMIRC’s Vision Statementitself “commuting experience in Delhi Metro to be customers delight.” I. DMRCmission requires: The organization to sustain No.-1 position in the transportation sector in India and to be one of the top 3 Metro Rail Systems in Asia with regard to- a) Safety b) Reliability ©) Punctuality 4d) Quality and ) Responsiveness to customer Quality of service Improvernent in quality is an ongoing process and therefore it was decided to benchmark and compare the services of Delhi Metro with national and international standards and benchmarks of other Metros of the world. (a) Benchmarking with International standards-Membership of NOVA/ CoMET NOVA is a Group of 15 Metros which have an annual ridership of less than 600 milion, while COMET is a Group of 15 Metros which have a ridership of more than 600 million annually. At present DMIRC is a member of NOVA group of Metro systems, The annual ‘ridership of DMRC is already more than 600 million. DMRC is slated to be elevated to CoMET in September 2014. DMRC has compared its performance with that of the members of NOVAVCOMET as these agencies normalize the indices of different metro systems to the same base. The NOVACOMET group publishes a dashboard of every member metro system where in ‘elativeranking of different metros is presented for various O&M parameters. {b) Assessment of DMRC’s position vis-a-vis Asian NOVA/CoMET member Metro systems ‘The Position of Delhi metro when compared with all the Asian metros under NOVA & COMET group derived on the basis of dashboard and other parametersis as under:pelea sie SA HEALTH & SAFETY (QEHS) POLICY Punctuali ‘Actual Train run on time per actual number of trains: Calculated on the basis of NOVA report of 2012, DMRCstands among top three metros among all the Asian metros. Safety: int per passent Delhi metro has not reported any death due to ‘Deaths due to accident per passenger journey: accident in 2012 and 2013. DMRC is among the top metros of Asia with regard to least or nil ‘actual trips per scheduled number of trips: In terms of reliability for year 2012, DMC stands at 7th position among the Asian metros. Ithas been observed that_for some of the Asian metros ‘the value of this Key Performance Indicator (KPI) is more than 100% as they might be considering additional trains inducted in congested period towards calculation of % actual trips per scheduled number of trips. DMRC also runs additional trains but itis considered as part of scheduled number of trains. If additional trains are not considered in computation of % actual ‘rips per scheduled number of trips, DMRCis certainly among the top three metros of Asia, If the metros, whose reliability is more than 100%, are excluded from the comparison, the position of DMC would beat number 3 Further, the value of actual trips per scheduled number of trips has improved to 99.95% in 2013, from 99.86% in 2012. Itis expected that in year 2013 also DMRC would remain among top 3 metro systems of Asian metros represented in NOVA/CoMET Group, Quality: Passenger Hour Delay: The quality of urban transport services is broadly measured in terms of Passenger Hour delay which indicates delay in hours of passengers due to service disruption. AS per the comparative values of DMRC for the year 2012, DMC stands best among the Asian metros.RTT) ia TY fe) Vv Responsiveness to customers: Customer satisfaction: As per the values for this KPI, DMRChas a customer satisfaction level (01 99.99% and DMRC stands first among all the Asian members of NOVACOMET group. (©) As discussed above, the comparative position of DMRC with respect to Asian Metros of NOVA/CoMET isas under: NIL death 2012 and 2013 {At present DMRC largely stands among top three metro systems in Asia which are members of NOVA/COMET with respect to Safety, Punctuality, Reliability, Quality and Responsiveness to the Customers. For reliability DMRC is at 3° position among Asian metros (NOVA members) on like- wise basis (a) Service Quality Parameters DMIRC has identified key parameters to assess the quality of service keeping the customer centric approach. The target for each Service Quality Parameters (SQP) has been fixed and the actual performance vis-a-vis the target will be published every year. Thelist of SQPs and the targets isas follows:QUALITY, ENVIRONMENT, HEALTH & SAFETY (QEHS) POLICY [sc [rarer sarrargets [arcs 7 Te 2 2.95% 2 en aa 10% 22 45% 2 art Fr eS 4 10% 5 1 ; * Mossured with 60 second least count The internal targets for the SQPs have been kept more stringent keeping in mind the vision of ‘customers’ delight’.Se Tr ys IV. Maintenance a 8) 0 Core services connected with train operation in DMRCare: {2} Rolling Stock (©) Signaling (0) Track (4) (i) Overhead equipment (i) Power supply needs; power block (Other services through OEM's departmental supervision, (a) Lifts &Escalators (b) Airconditioning (0) Tunnel ventilation (a) cam {(e) Building Management System et Having set high benchmarks of achievernent, DMRC has been consistently moving towards the following best maintenance practices: {a} Condition based monitoring (b) Integrated Maintenance Qualityin Maintenance of Assets DMC being in service sector, the qualily of services is given top priority The quality in service canonly be maintained with the strong backup from themaintenance regime thats followed. ‘A vigorous maintenance regime always involves a tradeoff between maximum utiization of assets versus providing services to world class standards. The service quality parameters have already been discussed above which are stringent and comparable with the international ‘norms. To match thesenorms, benchmarking in maintenance of assetsis imperative. Quality in maintenance calls for an adequate level of maintenance and hence the highest priority accorded to a stringent maintenance regime. Success in operational quality, as described in preceding paragraphs, could be achieved only because DMRC has been able topelea sie SA HEALTH & SAFETY (QEHS) POLICY follow a vigorous preventive maintenance regime of all its assets, Core services and equipment connected with rain maintenance are: Rolling Stock, Signaling, track, ‘overhead equipment, electrical and mechanical equipment, building management System, power supply system and tunnel ventiation. Abrief of maintenance activites that Rave achieved a high relly of suet In other words, quality n maintenance 5 ) Rolling Stock DMC trains are of ‘State of the Art’ design. The design philosophy is to avoid any need for corrective / breakdown maintenance and all maintenance shall need to be carried ‘out only as a ‘Preventive Maintenance’. From the design stage itself, these objectives areachieved with the concept of i. Failsafe li. Redundancy iil, Maintenance-freeand modular design ‘To optimize the maintenance requirements, following principles, in general, have been adopted for re-scheduling of ‘Preventive Maintenance Check; i. Time-based maintenance requirements Mileage-based maintenance requirements ii, Time-cum-mileage based maintenance requirements Inspection of Trains on daily basis for any complaint and rectification is carried out. Inspection of coaches/cars is done as per schedule, which is prepared and modified based on condition based monitoring over the recommendations of manufacturers Washing of trainsis carried out every third day. Following the above broad set of principles of maintenance for sustainability, the reliability of trains has improved from their designed Mean Time Between Failures (MTBF) value of 10000 (RS1)/80000 (RS2/RS3) kms by approximately 4 to 5 times. 1 are a 4 *RTT) ia TY fe) b) o 4) Also, the down time of major preventive schedules like ‘Annual Inspection’, First Major ‘Overhaul and Second Major Overhaul have been reduced from intially prescribed 2 days / 14 days / 25 days to 1 day /7 days / 12 days. The above reduction in down time of major schedules has also helped to maintain the train availability to meet the requirement and in reducing the train maintenance cost considerably to address financial sustainability Signaling The signalling system too is 'State of the Art’ design and provides fail safe technology in operations. It is well supported by preventive maintenance of Onboard ATP (Automatic Train Protection), Track Circuit, CCIP (Cisco Certified Internetworking Professional), ESP (Emergency Signalling Plungen, Signal, LATS (Local Automatic Train System) Cubicle in ‘Operation Control Centre (OCC), Point Machine, UPS (Uninterrupted Power Supply) /SMPS (Switched Mode Power Supply) System, ‘Overhead equipment The 25 KV rigid overhead power supply systems designed and provided for the frst time in India, with International Standards ina limited concentrictunnel diameter of 5.6m. Maintenance of Section Insulator ~Cleaning insulators, checking of all connectors, leveling of runners for smooth pantograph run. Auto Tensioning Device, periodic checkup of height, smoothness of overhead equipment and maintenance of electrical and mechanical clearances as per national and international standards adopted, Track DMRC has adopted ballastless technology for its tracks, The track has been laid to match the complex geometry precisely through top down method so as to avoid variation in track parameters and hence the requirement of maintenance are minimized.pelea sie SA HEALTH & SAFETY (QEHS) POLICY Similarly, the head hardened rails as per international standards UIC-60-1080 grade have been used to get the extended lfe. The entry to turnouts s tangential, which besides having longerlife, helps in train entry at higher speed and hence results in savings in running time, The Maintenance of the Track is to ensure continuous availability of Track and other associated structures to the laid down standards to match the requirements of above design. Following activities are carried outin pre-defined periodicity: Greasing of Curves, Inspection of Track, Patrolling of Track, Picking up of Slacks, Grass ‘cutting and disposai, Cleaning of Track Bed, Emergency Repair of RailWeld Fracture etc ©) aM Maintenance of E&M Equipments includes the following:- Power supply arrangement, Lighting, Fans, Pumping System, Fire Detection & Suppression system, Escalators, Lifts, Centralised Air conditioning system, Air Conditioning System (Window/SplivPackage type), Pumping System, Fire Detection & Suppression System, Escalators, Elevators, Diesel generating sets for standby power supply, Uninterrupted Power Supply ete 1 Building Management System Building Maintenance is to keep, restore and improve every facility ie. every part of a building including roads, water supply, sewerage etc, tothe desired standard. Itincludes: Cleaning & Housekeeping, Plumbing, Environmental Sanitation, Drainage, Sewerage, Horticulture, Pest Control, Special works and Modifications. |) Preventive Maintenance: This includes primarily operations undertaken for ‘maintaining different components of Via-ducts, The repair of works isto be carried out periodicallyRTT) ia TY fe) )) Periodic Maintenance:- The areas around bearing are to be kept free of debris, dust, Oil/ Grease etc. Drainage system is thoroughly cleaned and repaired as necessary before the onset of monsoon. Protective surface coat, wherever provided, is maintained. The sub- structure and bearings are maintained as per the designed requirements and any deficiencies defects noticed during inspection are attended to. 9) Power Supply Installation DMIRC receives power at high voltages- 220kV/132kV/66KY, provides infrastructure to bring the power at receiving sub stations, steps it down to required levels and distributes it all along the route. This entire networkis provided for and maintained by DMRC. h) Tunnel Ventilation Itis provided for the purpose of ventilation during normal train running, stabling of trainin ‘tunnel or in emergency for safe evacuation of passenger. Preventive maintenance of this system is carried out as per a check list. Major areas such as Vibration, Motor, and Fan are checked for any abnormality If the critical parameters, often referred to as Key Performance Indicators (KPIs), are reviewed with regard to service standards, which are delivered because of the above maintenance practices, then, DMRC’s position with respect to other members of NOVA/COMET dashboard will beas per Appendix: A. © Timely delivery of services to achieve commuter satisfaction MARC recognizes the importance of timely delivery of services as a key ingredient to commuter ‘experience to be commuters delight. DMRC has earned a niche by completing project works ahead of schedule, asa routine. The performance so farhas been as under: (Project Even the first section of Phase-Ill (Central Secretariat to Mandi House) is offered for Commissioner of Metro Rail Safety (CMS) inspection 6 months ahead of schedule.QUALITY, ENVIRONMENT, HEALTH & SAFETY (QEHS) POLICY Phase-l & Phased! - Target vs. Completion Phase-t rr completion Pas Dec! 02 Sep’ 03 Mar! 04 Jul'o5, Sep'05 Dec' 05, Mar’ 06 Nov' 06 Phase-I coy rT TTT Date DEPOSIT WORKS 09RTT) ia TY fe) Operation & Maintenance + Another key indicator to customer satisfaction is the extent of ownership and how the travelling public feels towards Delhi Metro. A manifestation of this is a humongous growth in, ridership in the recent past. InFY2013-14, the ridership has increased by 13.75% with respect to FY 2012-13. eee ir ‘YEAR 1 2 3a 5 6 ‘TOTAL 2012-2013 104051216 248402604 276816416 24730149 40948606 702948991 2013-2014 116391470 282411700 314267222 29278376 57175681. 799624409 SRVARTATION 1.85% 12.69% —1253% © 1RAO% «TIN 13.75% In the KPI performance dashboard brought out by NOVA, there are more positives changes in critical attributes in year 2012 and this can be viewed at Appendix-A. With regard to service parameters, DMRC performances as under. + Train Reliability, which is defined as ratio of actual number of trips to scheduled number of trips is 99.5% Reliability of Train washing, which is defined as ratio of number of trains washed in within 3 days of total number of trains is 99.5% Punctuality, which is defined as % of trips run on time (= 2 mins delayed arrival at terminal), 1s99,95% + Customer response is 94% ‘Thenumber of trains pressed into serviceisin direct proportion to passenger demand. + Customer Satisfaction Survey DMRC has also taken positive steps to involve the commuters in the decision making process ‘through the commuter survey since Involvementis commitment”pelea sie SA HEALTH & SAFETY (QEHS) POLICY The first ever Customer Satisfaction Survey on the lines of European Standards - EN13816 was conducted at 2 selected stations for two weeks in July 2013. “+ Separate feedback forms were prepared for each day and feedback was obtained from around 1 Lakh commuters. + Itwas.a massivein-house effort with participation of DMRC& Contractor Staff. Reena) + Ratings for each service was graded as Excellent, Very Good, Good, Satisfactory & Need improvement. The reasons for low scores in accessibility, availability, condition outside metro stations, have been analyzed and action plan has been made to take up the issues to improve the same. Thus, DMRC has evolved a customer centric culture, which ensures quality of service by providing for ‘optimal and smooth waiting transition for passengers at metro stations. Its in DMRC’s culture to make Delhi Metro selfsustainable even as we provide quality service to our stake holders. DMRC believes in a culture of identifying new areas, committing to their implementation, implementing them successfully {and gaining confidence and thereafter this cycle repeats time and again to move on an upward spiralRTT) ia TY fe) ‘© Prevention of pollution, injury and ill health by adopting suitable policies, processes and procedures. (Pollution: DMC being an environment friendly organization, a two pronged approach has been adopted for optimizing energy consumption by: Providing energy efficent environment friendly material/ equipment Reducing Co, emission Following actions have been taken to reduce pollution:- (a) MRTS causes lesser pollution as compared to other modes of transport: Pema Cee) 1 Passenger Car 82 2 Taxi B 3 ‘Auto Rickshaw 50 4 Metro rail 7 (6) Improving last mile connectivity through 117 number of CNG feeder buses which are being operated by DMC. 400 morenew buses are likely to be inducted shortly (0) AlLDG set used in O&M wing are compliant to Central Pollution Control Board (CPCB) norms and chimney height of DG setshas been provided as per statutory requirements. i) ILL-Health (2) DMRChas a Water Policy to manage water consumption, whichis a precious resource. To meet the drinking water requirement water supply from DJB is also being sourced where ever possible. The treatment at the source is being optimized between RO plant and softening plant depending on the water quality at remaining places. (0) A number of significant steps have been taken to prevent pollution from train ‘operations. Thus, Effluent Treatment Plant (ETP) and Sewage Treatment Plant (STP) have been installed at Depots to treat and reuse the wastewater generated and prevent water and land pollution (0) Medical Facility: DRC provides free annual medical health check up for employees & ‘spouses in the age group of 40 years and above, as preventive measure. (4). For all employees and their dependents, medical assistance is provided as per Master Circular on Medical Attendance Rules' of DMIRC ()_ Energy: To optimize energy utilizationQUALITY, ENVIRONMENT, HEALTH & SAFETY (QEHS) POLICY (Energy Saving Measures in Traction during design 4 Construction of most ofthe stations on a hump, b, Use of regenerative braking resulting in energy saving above 30-40% of Traction Energy. €. Design of coaches: i. Reductionin Tare weight of coach through use of stainless steel and, ii, Increased passenger capacity per coach ii, Variable Voltage Variable Frequency drivesRTT) ia TY fe) 4d. Selection of 25 kV ac traction, which resulted in reduction in equipment sizing, lower losses inthe equipmentand in turn more efficient system Energy Saving Measures during design stage for Station Auxiliary Equipment. ‘a. Maintaining Power Factor near Unity: Provide capacitor banketc to obtain unity power factor. b. Air-conditioning of Underground Stations: 75% of DMRC stations are elevated / on ground level and hence subjected to ambient vagaries. For remaining underground stations, DRC has provided proper air-conditioning and ventilation systems. Selection of closed system, where the conditioned air gets re-circulated: DMRChas ‘adopted 2 closed system in which the ventilation of tunnel has been achieved by the piston effect ofthe train itself. Tunnel parameters have been so selected that the rolling stock with a blockage ratio of 46% pushes the airin front of the trainin the direction of movement of train. During normal train running this air is released to atmosphere before entry at the stations through the pressure relief shafts, so as the heat carried in the tunnel does not interfere with the station’ air-conditioned air. As the train passes under the pressure relief shaft, it sucks in fresh air from the atmosphere. Thus, the energy required to air-condition tunnel or for ventilating the tunnel under normal train running gets reduced. Adopting of 1% design criterion: During summers, the temperature in Delhi reaches a maximum up to 47°C. However, this temperature occurs during the afternoon i.e. non-peak hours when stations are not heavily occupied. As for the MRTS, the traffic peaks during the morning and evening rush hours, Therefore, in order to design optimum capacity and save energy, it is preferred to adopt 1% design criterion. This implies that the design temperature shall not be exceeded for 99% time during summer season. For Delhi, the 1% design conditions are 43°C Dry Bulb Temperature (DBT), 28°C Wet Bulb Temperature(W8T). Similarly, the design condition for monsoon season has also been optimized. Based on this the design criterion for outdoor temperatures is chosen as under:pelea sie SA HEALTH & SAFETY (QEHS) POLICY 1. Selection of Energy Effi + Summer 43°C (0B) 28°C (WB) + Monsoon 35°C (DB) 29°C (WB) In winter instead of heating, free cooling has been resorted to. This implies that the heat released by various equipments will be adequate to maintain acceptable conditions inside the subway. Hence there is considerable energy saving on Ventilation and Air Conditioning (VAC) system during the winter season, Choice of Acceptable conditions inside coaches and stations areas using Relative Warmth Index. In an MRTS station, passengers are not expected to wait for longer durations and therefore. they would not reach a thermal steady state with respect to the environment. Relative Warmth Index (RWI) is the widely recommended thermal index for subway environmental control. In order to keep the RWI values within 0.4 and 0.45 the design conditions for the platform area has been prescribed as 29° C and 65% Relative Humidity (RH). These conditions fall within the borderline of comfort zone and the passengers would feel comfortable as they facea graded environment from outside to the station and then to the coaches, By selecting these design conditions the cooling capacity has been optimized thereby reducing the initial cost as well as the recurring energy cost of operation and ‘maintenance. ant VAC Equipment Selection of energy efficient Screw Chillers and controlling of the Air-conditioning of the Underground Stations through State of the Art Building Management System having the features of running the system in Open or Closed loop, Enthalpy and Time Table Control has ‘made the air-conditioning system energy efficient.Variable Refrigerant Volume (VRV) Indoor Unitpelea sie SA HEALTH & SAFETY (QEHS) POLICY (iii) Occupational Health & Injury Under the integrated management system which includes, IS 9001on Quality, ISO 14001 on Environment and 18801 on Occupational Health and safety, processes and procedures have been developed across the operational corridors to prevent ill health and injury. Procedures have been developed to and to ensure safe-handling (including loading/unloading), use and storage of hazardous chemical/ paints/ waste /oil/HSD to control health hazards, resource depletion and contamination of land; to prevent leakage of refrigerant gases in environment during operation and maintenance of Air-conditioners; to. prevent pinching hazard in escalator operations; for proper handling, storage and disposal of lead acid batteries; for fall protection efc. High voltage Insulation sleeve has been provided in catenary to mitigate electric shod © Consideration of energy efficient, environment friendly, health and safety issues in operation and maintenance. (@) (Energy Efficiency & Environment Friendly: Delhi Metro is committed to providing a clean and environment friendly public transport network of international standard for its ‘commuters and to set the bench-mark in India for operating a metro on sound commercial Tines, which can be achieved only by ensuring an energy efficient system at design stage and ‘hen to make constant endeavors to operate in the most energy efficient manner. (i) DMRC believes that a Sustainable Motion is one which is energy efficient and environment friendly while being inherently safe and devoid of health hazards. This belief has been translated into practice by implementing a number of measures, as enumerated below, in ‘operating and maintaining the system. (ii) Major activities implemented to reduce Energy consumptions ‘+ Nurturing energy efficient technologies at design stage for optimum benefits. + Promoting energy efficient technologies during operation stage for recurring benefits. + Identifying areas for improvement, through periodical audit of existing installation. + Creating awareness about Energy Conservation amongst the employees through seminars. + Controlling & Monitoring energy consumption by periodic review and improving energy performance through an effective Energy Management System. 4. are a 4 *pelea sie SA HEALTH & SAFETY (QEHS) POLICY iv) Action Implemented: The energy being consumed for the purpose of Traction and Non-Traction isin the ratio of 60% and 40% respectively. A number of energy conservation / optimization steps have been taken so far. Some of them are enumerated hereunder:- (Traction + Rationalizing the headway as per commuter requirement. + Improving driving techniques. + Reducing ‘unscheduled stoppage.’ + Reducing the “dwell time”. i) Non-Traction + No incandescent lamps have been used in DMRC. Only TS or T8 tube-lights or CFL's are being used with electronic ballasts,CTLs) TY fe) + Using of energy efficient luminaries and cut waste lighting relentlessly.pelea sie SA HEALTH & SAFETY (QEHS) POLICY Utilizing the skylight/ environment light and reduce the lighting. Maintaining the equipmentin good fettle, as per design/modified criterion Minimizing no load losses by de-energizing the standby power supply equipment without affecting reliability of supply, Encouraging use of renewable energy sources to the extentitis economically viable. Optimizing the air-conditioning temperature of coaches as per passenger requirement. De-energizing theidle trains, Optimising station/Building energy consumption. (b) Health & Safety: 0 “ DMC system designs are such thatthe trains can't collide; whenever one train approaches another, the emergency brakes are immediately applied. The operations in Line 2, 5 and 6 are on Automatic Train Operation (ATO) and online 1, 3 and 4 are on Automatic Train Protection (AT). DMC tracks are dedicated tracks and don't have any level crossings et. Further, to ensure Safety in ‘operations, a safety organization hasbeen developed, whichisintegralto the O&M team. tis tasked with the following key activities: + Develop Safety Inspection schedule + Develop andimplement inspection checklist~ category -wise + Monitorinspection schedules + Ensure Independent safety inspections tobe carried out by Safety & Audit officers + Organize safety seminars + Safety audit of atleast selected stations every year + Organize safety drives + Safety inquiry + Conduct Mock Dilsin consultation with operation wing + RevisitDisaster Management Pan forits effectivenessRTT) ia TY fe) + Identify, ifany i, Unsimplementable rules Ji, Rulesbeing bypassed as routine iii, Shorteutmethods adopted as routine iv. Defective policies/rules V. Violation of Hours of Employment Regulation (HOER) for safety categories vi. Analyze cases of drivers overshooting signals and take remedial measures. + Arrangements with adjacent hospitals are tied up. + Emergency response planisin place. The healthissues have already been dealt with earlier. ‘© Compliance with all applicable EHS legislations and other requirements to which we subscribe. MRC's vision, mission and culture statement inter-alia states that during construction we should neither inconvenience nor endanger public life nor should our work lead to ecological or environmental degradation and to cut waste relenttessy. In its operations, DMRC is committed to complying with the following legislations: The following rules & Acts are being followed by DMRC. (Environmental Protection Act, 1986 and Rules 1986 (id) Air(Prevention and control of pollution) Act, 1981 (ii) Water (Prevention and Control of Pollution) Act, 1974 (iv) The Noise Pollution (Regulation & Control) Rules, 2000 () Control of Noise from Diesel Generator (DG) sets, 2002, 03, 04, 05, 06, 2007 (wi) Recycled Plastics Usage Rules, 1998 (vii) Regulation and Control of Ground Water Management & Development, Central Ground Water, Board, 1997 (vil) Manufacture Storage & Import of Hazardous chemicals Rules, 1989 (i) The Hazardous Waste (Management & Handling) Rules, 1989pelea sie SA HEALTH & SAFETY (QEHS) POLICY (®) _DelhiTree Preservation Act(1994) (x) Batteries (Management and handling) Rules (xi) Fly Ash Utilization Notification, 1999, 2003 (xii) Municipal Solid Waste (Management & Handling) Rules, 2000 (xiv) E-waste (Management & Handing) Rules,2010 ‘ther requirements have been clearly spelt out respectively in DMRC’s Environmental Policy, Energy Conservation Policy, Water Policy, Waste Management Policy, Values & Ethics Policy etc. ‘© Ensure motivation, involvement and participation of all stakeholders to our QEHS Management System through training, awareness and continuous competence building, DMRC employees and other stakeholders are involved in the system by providing information and training on key aspects. This ensures motivation. The information is disseminated through all policies bbeing displaced at different strategic locations. ‘The employees are involved and made aware of provisions made by involving them under different policies; staff involvement and their commitment is further secured in the process by sharing with them ‘the reason behind the policies and action plans. The employees are encouraged to complete courses in energy audit etc, and are also encouraged to participate in workshops and seminars that are held on the vital areas of Quality, Environment, Health, Safety, Sustainability and Climate Change. Some significant steps taken by DMRC to ensure motivation and participation of all stakeholders are enumerated hereunder: + Launched a‘Know your metro’ promotion program: + Seatsare earmarked for disabled and senior citizens in every coach. + Concerted focus on ensuring women safety in metro trains and metro premises + Better facilities for women passengers, by reserving an exclusive coach/car in each train, + Providing world class facilites for disabled people. + Conducting Customer satisfaction survey to geta feed back for continual improvement.Se Tr ys + Gym & yoga facilites for staff + Audio Video support for information dissemination to all stakeholders. + DMRC also conducts Customer Satisfaction Survey once a year as per International Standards EN- 13816 + Continualimprovementin quality, environment, heath and safety targets in order to eect continual improvement inthe system, the following actions and acthties are mentioned, which arevigorousl followed! {)Teensure the systems are working, understood utilized at he time of emergency regular Mock ils Bre organized: Defences noticed are ected. (Know your Metro programmed islaunched along with commuters to educate and involve with the Metro’ystems Gi) Wastes Management Policy has been formulated to ensure recycle and re-use of product before theyaretinally scare. (3) As regards quality of drinking water, both techniques viz RO and softening are employed to tminnizes wastage (0) Extensive tree plantation ha been carted out by OMRC. Against 31855 trees fled so far, DMRC have planted 315,600 sapingsand vransplanted Goa ces, (vi) Additional, 1, 50,000 trees shall be planted by the year 2016. Tree plantations have been carried out at 21 locations in Delhi NCR region, Delhi Metro Ral Corporation shall always look forward to newer and Improved ways of fuliling the objectives given in t ‘Sustainability in Motion Policy.NAS ed eR NAO a ad Appendix-A Key Performance Indicator (KPI) Performance Dashboard — Delhi Metro Worst 2% els Yee ercantie Pa int pny 7 Psat Positive Change | Negative Change