Symptom

Mandatory preventive action for all repairs. Add protective tape to avoid getting the dust
inside the panel

Cure
Affected Countries: EU, RU
Affected Chassis: QM15.1E, QM15.2E, TPM15.1E, TPN15.1E, TPN15.2E, TPM15.3HE,
QM16.3E, QM16.4E, TPL16.1E, TPM16.1E, TPM16.2E, TPN16.1E, TPN16.2E, TPN16.3E,
TPM16.1HE, TPM16.2HE, TPN16.1HE, TPN16.2HE
QM17.3E, QM17.4E, TPM17.1E, TPM17.2E, TPM17.3E, TPM17.7E, TPM17.9E, TPN17.1E,
TPN17.2E, TPN17.3E,
Affected CTNs: 2K15, 2K16 and 2K17 models. Please refer to the Remark 1.
Info: Add protective tape to avoid getting the dust inside the panel
Service action:
 Service center information only,
 Fix on Fail,
 Fix on All Return.
Impact range: TV set serial no. ≤ xxxx1714xxxxx (Older than wK1714)
Prod. Cut-In Date: 2017 Apr. 01
Solution:
Call Centers: No action [SCC is a preventive action]
Home Repair: Follow Work Shop
Work Shops:
1. To cover all none-used hole with tape on variable area.
Red circle mark are none-used hole need cover with tape. Below picture is an example.
2. Back cover corner area (2K15/2K16 PHP model)

3. Back cover PSU area (2K15/2K16 PHP model)

4. Back cover SSB/PSU/driver board area (all model)

5. Back cover all area, tooling hole (all model)

6. Back cover Source board area (all model)

7. Back cover 2nd support pin hole (all model)

8. Back cover bottom area (all model)

9. Back cover T-con area (all model)

10. Back cover bottom bracket area (all model)

11. Back cover bottom right side area

Remark:

SCC_114530_2k1
5-2k17 CTN_20181019.xlsx
1. Related CTN list:

2. For all operation use tape:

Part number Description Remark
Q52G1501150523AWBK TAPE_INSULATING 1 rel = 6000cm

Change History
Version Date Change History Author
1.0 2017/06/05 Initial release Tomasz Kukawski
2.1 2018/05/02 Add the CTN list and SOP Anny Huang
3.0 2018/9/26 Add 2k15 & 2k16 Android CTN Anny Huang
3.1 2018/10/19 Add 32PHH4100/88 CTN Anny Huang