Ethical Choices:

Is intentionally de-emphasizing bad news the same as distorting graphs and

charts to de-emphasize unfavourable data? Why or why not?

An email message to your boss informing her that one of your key clients is
taking its business to a different accounting firm.

An e-mail message to a customer informing her that one of the books she
ordered over the internet is temporarily out of stock.

c. An instant message to a customer explaining that the tape backup unit he

ordered for his new custom computer is on back order, and that, as a
consequence, the shipping of the entire order will be delayed.

d. A blogpost to all employees notifying them that the company parking lot
will be repaved during the first week of July and that the company will
provide shuttle service from a remote parking lot during that period.

f. A form letter from a travel agent to a customer explaining that they cannot
extend the expiration of their frequent flier miles.
g. A letter from a travel agent to a customer stating that the airline will not
refund her money for the flight she missed but that her tickets are valid for
one year.

h. A letter from an insurance company to a policy holder denying a claim for

reimbursement for a special medical procedure that is not covered under the
terms of the customer’s policy.
i. A letter from an electronics store stating that the customer will not be
reimbursed for a malfunctioning cell phone still under warranty. The terms of
the warranty do not cover phones that were placed in the freezer overnight.

j. An announcement to the repairs department listing parts that are on back

order and will be in three weeks late.