This document is Conflict Resolution Policy and Procedures Template

It is part of the supporting assessment resources for Assessment Task 3 of BSBLDR803

Grow Management Consultants and King Edward VII College

Conflict Resolution Policy and Procedures

Introduction
Grow Management Consultants is a leading organization committed to providing a safe environment to
its staff, volunteers and partners with whom we are associated.
This Conflict Resolution Policy allows Grow Management Consultants to deal with staff and volunteers'
complaints about the behaviour / internal agreements of other members. This rule is also applicable to
the partners who were agreed to work with us in direct/indirect way.
Grow Management Consultants has a legal responsibility to ensure that staff and volunteers are not
subjected to unlawful discrimination, harassment, victimization or bullying. The complaint/conflict
resolution procedure aims to resolve conflicts fairly within the organization and with the partners

Purpose
The Purpose of the policy is to communicate to Grow Management Consultant staff and volunteers and
its partners regarding the policy to resolve disputes or complaints/ conflicts and resolve them quickly,
effectively, and fairly.

Scope
Conflict resolution is the process by which two or more parties reach a peaceful resolution to a dispute.
In the workplace, there can be a variety of types of conflict and the scope of policy limited to
 Conflict among staffs
 Conflict among partner staffs
 Conflicts of Interest
 Conflict among staffs/ Managers
 Data security/ confidentiality
 Financial Conflicts

BSBLDR803 Assessment Resources v1.0 August 2020

Richmond School of Business | CRICOS Code: 03717E | RTO ID: 45432 Page 1 of 3
This document is Conflict Resolution Policy and Procedures Template
It is part of the supporting assessment resources for Assessment Task 3 of BSBLDR803

Principles
 Grow Management Consultant, and its partners is committed to maintaining a fair and
productive work environment.
 All staff and volunteers of Grow Management Consultant and its Partner are expected to
behave professionally in the workplace as settled down in staff Handbook.
 Grow Management Consultant and its Partner support any employee or volunteer's right to
make a legitimate complaint without suffering any victimization, recrimination, or detriment
as a result.
 Supervisors /line managers of both organizations take all reasonable steps to identify and
attempt to provide support to staff to prevent conflict.
 All complains will be taken care by the institute in a confidential and timely manner.
 .

Responsibilities
It is the responsibility of Employees to ensure that:
 Take responsibility for their actions in the workplace, and where the actions of others are in
disagreement to them, to attempt to settle matters, where appropriate, with that other
person/s in the first instance.
 If the conflicts will not resolve with mutual agreement, than they may raise this matter with their
line manager.

It is the responsibility of Managers and Supervisors to ensure that:

 Raise matters of concern at an early stage and actively participate in the conflict resolution
process

It is the responsibility of the Human Resources Department to ensure that:

 Not release information relating to a conflict to any third party who have no legitimate
involvement in the process

Procedures
Dispute management practices
Informal Dispute Resolution
 Staff and volunteers are encouraged to resolve a workplace concern or concerns informally
unless required to appraise senior management. The objective of informal conflict resolution is
to provide quick support to the staffs to resolve the issue.

Formal Dispute Resolution

 Staff are encouraged to lodge a formal complaint through complaint resolution forms. If the
conflict is among the staff and manager, they can directly report the management's complaints.
 Where that person is not available or is the alleged offender, the complainant should direct the
report to another management staff member or the CEO

BSBLDR803 Assessment Resources v1.0 August 2020

Richmond School of Business | CRICOS Code: 03717E | RTO ID: 45432 Page 2 of 3
This document is Conflict Resolution Policy and Procedures Template
It is part of the supporting assessment resources for Assessment Task 3 of BSBLDR803

Grievances and conflict resolution

Final Decision
After reviewing and hearing from the parties, final decision will be communicated to both parties
regarding the organization's final decisions.
Referral and Review
However, if the complainant is not satisfied with the result, they may seek further external advice.

BSBLDR803 Assessment Resources v1.0 August 2020

Richmond School of Business | CRICOS Code: 03717E | RTO ID: 45432 Page 3 of 3