Section C

8. Indicates the extent to which consumer perceive about OBHAI SOLUTION Ride
sharing service
Where; 1-strongly agree. 2-Agree. 3-Neutral. 4-Disagree 5-strongly disagree

Statement 1-SA 2-A 3-N 4-D 5-SA

Tangibility

OBHAI has modern & functional vehicles 1 2 3 4 5

OBHAI App has good User interface 1 2 3 4 5

Drivers at OBHAI are neat & skilled in appearance 1 2 3 4 5

Reliability

When a customer has a problem, OBHAI 1 2 3 4 5

shows sincere interest in solving it

OBHAI provides first class services on first 1 2 3 4 5

time clients

OBHAI drivers arrive on time 1 2 3 4 5

OBHAI follow ups on its customers to ensure 1 2 3 4 5

Satisfaction
Responsiveness

OBHAI provide information to customers on the go 1 2 3 4 5

Employees give prompt service to customers 1 2 3 4 5

OBHAI drivers are prompt to respond over phone & 1 2 3 4 5

SMS
Assurance

OBHAI assure to protect the personal information of 1 2 3 4 5

customers

Customers feels safe when riding with OBHAI 1 2 3 4 5

 OBHAI give assurance for the safety of luggage of 1 2 3 4 5
customers
OBHAI drivers are highly trained on driving skills 1 2 3 4 5

Customer loyalty

OBHAI has customers best interest at heart 1 2 3 4 5

OBHAI understand the specific needs and 1 2 3 4 5

demands of our customers

Customer recommend using OBHAI ride sharing 1 2 3 4 5

service to others

9. Would you consider using another ride hailing company besides OBHAI?

v YES 1
v NO 2

10. If yes, which one would that be?

v UBER 1 v SHOHOJ 2 v PATHAO 3 v PICK ME 4

11. Any additional opinions, comments, or experiences to improve OBHAI SOLUTION LTD.
Services

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