WhatsApp Business

 Account
Not able to identify
Product Loyalty Intent
Store Locator

If customer writes anything related

Customer writes, want to visit nearest store, looking that he/she looking for shopping, If customer writes anything related
Customers write      for store, want to shop from nearest store, stores want to buy where looking for loyalty
"Hi/Hello" on which are open & near to me etc.. specific product etc..
WhatsApp
AI engine not able to identify
intent from customer query

AI Platform
Once intent is identified, will
check if we have mandatory AI will try to identify first
AI engine ends up with no
entities in request received intent whether its store,
intent found
AI response to customer from customer like Gender, loyalty or product/shopping
Item & size to display product 
AI will try to identify first
WhatsApp will work intent whether its store,
 as it works at present Greetings for the day! loyalty or product/shopping
In loyalty AI will only support Based on no intent found, AI
What are you looking available GV, points & will create response based
today ?
coupons in 1st Phase on configured HSM

YES No
Customer writes based
on what he/she is Based on captured intent, Based on received response,
looking for. response prepared & sent system will send output to Based on identified intent, Response prepared against
to WhatsApp system customer on WhatsApp related response will be prepared no intent found
to product details

Based on customer query, AI will try to identify Further questions sent to

customer intent & accordingly will respond to System will be required further customer on WhatsApp
customer queries  & in 1st phase will support only filters/input parameters to
below mentioned features only.. Based on received Based on received response,
display product like Gender, Based on received response,
response, system will send Product details sent to system will send output to
item name & size & will ask system will send output to
output to customer on  customer on WhatsApp customer on WhatsApp related
We will train AI based on basic customer for this customer on WhatsApp related
WhatsApp related to store to loyalty details
data set & will continuously to loyalty details
locator
train system based on
request which we will
receive from end user.  Based on received response,
system will send output to Further questions sent to
AI Platform customer on WhatsApp related customer on WhatsApp
Store details sent to Loyalty details sent to
to product details  customer on WhatsApp HSM sent to customer to
 customer on WhatsApp select appropriate option

AI able to identify product

Customer replied with entities
which customer is looking for 
Store Locator Product Loyalty