Build profitable customer relationships by creating environmentally better
products and getting them to market faster at lower cost, earning profits and maintaining customer relationship. • Building & maintaining customer relationship • Give better products to customer & satisfaction from it. • Capturing value in return from the customer. Shangrila's Positioning: At Shangrila, they continuously aim to satisfy customers and consumers by providing them Halal, Tayyab/Hygienic, Nutritious, and Convenient food that are produced with international quality standards, through continuous research and development, to give best value for their money, through a customer driven and service oriented dynamic team. Shangrila as a brand has evolved through time and has developed a relationship with its customers as the brand ranked high in terms of reliability, convenience, quality, health, hygiene, halal and nutrition. Also, the consumer can only feel proud if a brand delivers what it promises and Shangrila feels proud as being able to deliver so far what Shangrila stands for. National Knorr Heinz Mitchells Ahmed Shangrila's potential audience lies middle age young consumer and housewives aged b/w 25-40 and young couples. Through sales on the particular shelves and % of Facebook subscriber’s shares, likes and comments we monitored and analyzed the campaign. Sms marketing was also used to promote the campaign the data gathered from the taste test and collaboration with mobile network was used to send sms to targeted segments. We had to build a relationship to create an emotional appeal. We had designed the advertisement for the same purpose to associate good times and memories. Big Idea: Local Fast Food Restaurants and houses promoting Shangrila Ketchup (Direct Marketing): To create an awareness and better perception. Ketchups given with the meals in Local Fast Food restaurants would be of Shangrila.