BSBWOR501 Learner Resources V19 Nov 2019

Learner Resources
BSBWOR501
Manage personal work priorities and
professional development
BSBWOR501 Manage personal work priorities and professional development
Table of Contents
Overview 3
Resources 4
Overview of Learner Guide 5
Preparation 6
Topic 1 – Establish personal work goals 7
Topic 1 – Establish personal work goals 11
Topic 2 - Set and meet own work priorities 13
Topic 2 - Set and meet own work priorities 15
Topic 3 - Develop and maintain professional competence 17
Topic 3 - Develop and maintain professional competence 20
Review and Assessment 21
Cass Training Pty Ltd t/a Cass Training International College RTO No. 90309 CRICOS Provider No. 00956C Page | 2
© J&S Learning 2018 Learner Resources V 19 Nov 2019
Overview
Introduction
This Learner Guide is provided to you to use whilst you are studying this unit. Your Trainer/Assessor will go
through all of the theory and you will complete a number of activities to prepare you for assessment at the
end of the unit.
Resources
Textbooks
Cole, K. Management Theory and Practice. 6ed. Cengage Learning (2016)
Chapter 5 Establishing and managing priorities
Chapter 8 Building effective working relationships
Chapter 30 Managing for psychological safety and wellbeing
Dwyer, J. The Business Communication Handbook. 10ed. Pearson Australia (2015)
Chapter 4 Develop Personal and Work Priorities
Textbooks will be available in the classroom for students to share. Students may also purchase their own
copies.
PowerPoint slideshows:
The following slideshow has been used to support the delivery of this lesson, this will be provided to you by
your Trainer/Assessor:
BSBWOR501 Slideshow.pptx.
Documents:
The following document/s have been provided in the lesson plan folder, this will be provided to you by your
Trainer/Assessor:
tmbsustainabilitypolicy.pdf
Web links:
Internet links to sources of information, videos or documents are also provided throughout the Learner
Guide. If the links are broken, copy and paste them into your web browser.
Overview of Learner Guide
Lesson Context
Your Trainer/Assessor will provide a simulated work environment therefore, the activities provided in the
Learner Guide:
 Reflect real life work tasks.
 Are required to be performed within industry standard timeframes as specified by assessors in

relation to each task.
 Are assessed using assessment criteria that relate to the quality of work expected by the industry.
 Are performed to industry safety requirements as relevant.
 Use authentic workplace documentation.
 Require students to work with others as part of a team.
 Require students to plan and prioritise competing work tasks.
 Involve the use of standard, workplace equipment such as computers and software.
 Ensure that students are required to consider workplace constraints such as time and budgets.
Plagiarism, cheating and collusion

Where a Trainer/Assessor believes there has been an incident of academic misconduct involving
plagiarism, cheating, and/or collusion, they will report this along with reasons for the allegation.
Homework/Self-study
A minimum of two hours should be spent each week undertaking homework or self-study. At the end of
each session the Trainer/Assessor will direct you to complete any activities, questions or reading from the
day’s session as homework. Further to this, time should be spent in self-study. This could be reading on
the topic, independent research, completing project work or watching webinars/video clips that relate to an
area being covered.
Preparation
Folder management and naming documents

As a guide, students should keep all their work for this unit in a folder that has the unit code as its name,
along with the student’s name.
Any activities and assessment tasks should then be saved to this folder.
Students should name documents logically within the folder structure, it should include:
 Unit code
 Task number
 Task name
 Student last name (optional)
 The date or version number (optional)
Back up
Students should always have a back up of their work on a different device. If the college has a student
network drive this would be the safest option, however, a back up to a USB or removable hard drive should
also be undertaken. If using a USB to save files, then ensure a back up is kept on a laptop or home
computer.
Assessment
The assessment is provided in a separate document and will be made available to the students once the
content has been delivered, along with the deadlines and procedures for submission.
Topic 1 – Establish personal work goals
Relevant chapter
Management Theory and Practice (Cole)
Chapter 5 Establishing and managing priorities
Personal Work Goals
Personal work goals in the workplace should be ambitious and SMART. Some examples could be:
- defining priorities
- stick to your principles and values
- be clear about your ethics
- develop strengths, knowledge and expertise
- be emotionally aware of how you relate to others
- better communication with colleagues and teams
- effective management of stress
- managing time effectively
- an active listener.
SMART criteria for setting personal development goals at work should be:
Specific
Measurable
Attainable
Relevant
Timely
Activity: Smart goals
Using the SMART criteria, choose three of the personal work goals as above, or three of your own and
create a SMART goal for each.
For example:
- defining priorities
A SMART goal could be “tasks I want to focus on at work – only spend 30 minutes each day filing”
Activity: Role Models
Each student should think of a role model (whether its in the workplace or not). Why are they your role
model? What personal qualities does the role model possess? What qualities do you currently possess to
reflect being a good role model in the workplace?
Workplace Qualities
As a manager you should be a positive role model in the workplace through personal work planning and
organisation. Organisational documentation can support positive workplace behaviours.
Search for examples of these online and upload these for future reference:
- Performance Review
- Position Statement
- Codes of Conduct
- Ethical standards
- Induction documentation
Activity: Mission and Vision statement

In what way can a manager align their workplace behaviours, practices and commitment to an
organisation’s mission and vision statements? Find an example of a mission and vision statement to
illustrate your answer.
Activity: Motivation
What motivates you at work. Brainstorm with the class.
Video Clip: Maslow’s hierarchy of needs

Watch the following clip, which discusses real-life examples of Maslow’s Hierarchy of Needs.
https://www.youtube.com/watch?v=VgcW9Rcp-N4 (5min25)
Planning
Planning includes developing a business plan to support the organisations’ vision and objectives along with
Action plans to outline strategies, resources, timings, etc for attaining organisational goals.
Goals
Organisations’ set goals that are measurable – comparing the performance of employees with the goals
established for them to attain is a critical factor in the success of what the organisation are aiming to
achieve.
Networks
Networking can be in the form of professional/industry bodies (for example the ACS); community
associations (for example Lions); organisational networks (for example Chamber of Commerce) or
individual networks (for example social networking).
Activity – LinkedIn
View the LinkedIn professional network site https://www.linkedin.com and

http://www.professionalsaustralia.org.au
Q. Provide three advantages to connecting to a professional network such as these.
Q. In what way would these networks provide a competitive edge for you and your organisation?
Project: Professional development Action Plan
The following project is to be undertaken. The first goal is for you to establish an action plan that will be
used to undertake professional development activities over the next three weeks.
Create an action plan (use an online template if required). The following needs to be achieved:
- A professionally presented and up-to-date Resume.
- Joining a professional network that relates to your industry or one that you are interested in.
- Creating a professional profile on a social media or network such as LinkedIn, establishing
networks within the network and posting or showing interaction within the network.
- Undertaking at least one professional development activity that will help you in your job or
college life. This could be an online webinar on study skills or a beginners course in
Spanish.
- Create a one-year plan to show where you would like to be professionally in 1-3 years from
now. Show measureable goals, milestones and explain how these can be achieved.
- Present your work in a portfolio to your Trainer/Assessor at the end of the content delivery of
this unit (Week 3).
Homework/Self-Study
Undertake at least two hours in self directed study, this can include completing any activities, questions or
reading from the day’s session set by the Trainer/Assessor.
Topic 1 – Establish personal work goals

Relevant chapter
The Business Communication Handbook (Dwyer)
Chapter 4 Develop Personal and Work Priorities (to page 87)
Activity: The Business Communication Handbook (Dwyer)
The Business Communication Handbook (Dwyer) (to page 87)
Undertake the Practice Exercise/s.
Performance feedback
Gaining feedback on performance is an important aspect in any role undertaken. Constructive feedback,
whether negative or positive, will provide a way of measuring your own performance.
Assessment of performance can be undertaken using different evaluation methods such as appraisals,
performance analysis, surveys, training needs analysis, etc., all of which can be used to determine how you
are performing at work.
Class Activity - Feedback
Discuss the following questions as a group activity.
Q. Have you ever had formal feedback given at your workplace? How did this take place? Was it a positive
or negative outcome? Did you take on the feedback and action the recommendations or not bother
following it up?
Q. Have you given any feedback be it formal or informal? Was it hard to provide feedback, if so why?
Q. Do you take on board informal feedback or responses that you notice in your workplace (for example
someone may keep making mistakes and suggest that your instructions can sometimes be difficult to
understand).
Q. How can you assess yourself at work? What standards or goals do you aspire?
Activity – Assess personal performance
There are a number of measures that can be used to assess and monitor personal performance.
Q1. Research the Appraisal method and provide a brief overview of its main purpose.
Q2. Consider your own position or a position you have held previously. How can you ensure that
objectives you have set are being achieved?
Q3. Research the benefits of an organisation using individual performance assessments.
Project: Professional development
Your action plan should be complete. Now start to undertake the tasks listed:
Spanish.
now. Show measureable goals, milestones and explain how these can be achieved
Remember you will submit your work in a portfolio to your Trainer/Assessor at the end of the
content delivery of this unit (Week 3).
Homework/Self-Study
Topic 2 - Set and meet own work priorities
Prioritising Workloads
Time management is an important skill, which can be a quite challenging task for a busy manager. It is a
very large part of being able to prioritise what needs to be actioned and when. Many tools can be used to
enable a manager to effectively organise their time such as dairies, planners, or software tools such as the
following apps: http://www.lifehack.org/articles/technology/top-15-time-management-apps-and-tools.html
It takes time to manage time but once established it will save time! It is important to understand what tasks
are a priority so that the urgent matters are dealt with in the most efficient way possible.
Resource allocation
In project management, resource allocation or resource management is the scheduling of activities and
the resources required by those activities while taking into consideration both the resource availability
and the project time. Source: en.wikipedia.org/wiki/Resource_allocation
Managers also find that they will encounter a number of personal demands placed on them throughout the
day. This could be anything from conflict management of team members to personal stress placed upon
your own work performance.
Activity: Work Tasks
Consider a job you would like to do in the future or past work experience. Think about just one day and list
down all of the tasks and activities that you have to undertake in a typical day.
How do you prioritise your tasks and manage your resources and time?
Do you have any personal demands placed on you during the course of the day?
Could you allocate resources and time better?
Review your list and identify any tasks or activities that you could possibly delegate.
List some advantages and disadvantages of delegating work tasks.
Information and Communications Technology (ICT)
Technology in the workplace has changed dramatically over the past 15 years. It has become a valuable
commodity integrated into most work practices. Using up-to-date technology can give an organisation a
strong competitive edge and also aid in the achievement of organisational goals. It is important to ensure
that as a manager, staff are aware of the ICT capabilities on offer – induction, training and professional
development can ensure that employees are able to benefit from the technology available in the workplace.
Activity: Use of technology.
List all the ICT capabilities being used in your organisation or one that you have worked for previously.
What technologies could you use (or do you use) to manage work priorities?
Have you come across employees that have barriers toward using technology? How could these be
overcome?
Video Clip
Social Media is radically changing our culture and the methods that small, medium and large business
can and do use to reach their customers.
https://www.youtube.com/watch?v=1pahLo5TTy4
Continue with your tasks ensuring that it is all completed by Week 3 when it will be submitted in a
portfolio to your Trainer/Assessor:
Spanish.
Homework/Self-Study
reading from the day’s session set by the Trainer//Assessor.
Topic 2 - Set and meet own work priorities
Relevant chapter
Managing wellbeing
Work-related stress is a growing problem around the world that affects not only the health and well-being of
employees, but also the productivity of organisations. Work-related stress arises where work demands of
various types and combinations exceed the person’s capacity and capability to cope. Work-related stress is
the second most common compensated illness/injury in Australia, after musculoskeletal disorders.
Work-related stress can be caused by various events. For example, a person might feel under pressure if
the demands of their job (such as hours or responsibilities) are greater than they can comfortably manage.
Other sources of work-related stress include conflict with co-workers or bosses, constant change, and
threats to job security, such as potential redundancy.
In Australian, more than $133.9 million was paid in benefits to workers who had made claims related to
workplace stress during the 2004/2005 tax year. According to the National Health and Safety Commission,
work-related stress accounts for the longest stretches of absenteeism.
What one person may perceive as stressful, however, another may view as challenging. Whether a person
experiences work-related stress depends on the job, the person’s psychological make-up, and other
factors (such as personal life and general health).
Source: http://www.betterhealth.vic.gov.au/bhcv2/bhcarticles.nsf/pages/work-related_stress
Activity: Workplace wellbeing
Work in pairs for this activity.
Search on the Internet for how a large organisation (for example Google or Apple) take care of their staff.
List down the types of measures in place and if possible source a short video demonstrating these
measures.
Each group are then to create a short presentation on their chosen organisation.
Activity: End of Chapter questions and activities

Undertake the Quick Review questions and Build your skills activities.
The Trainer/Assessor will go through the answers with you and provide feedback.
Continue with your tasks ensuring that it is all completed by Week 3 when it will be submitted in a portfolio
to your Trainer/Assessor:
college life. This could be an online webinar on study skills or a beginners course in Spanish.
Homework/Self-Study
Topic 3 - Develop and maintain professional

competence
Relevant chapter
Chapter 8 Building effective working relationships
The Business Communication Handbook (Dwyer)
Chapter 4 Develop Personal and Work Priorities p87-110
Read through the content covered and undertake:
Practice Exercises
Self-Checklists
The Trainer/Assessor will go through the answers with you and provide feedback
Personal Competence
It is important to be able to monitor and assess individual performances to ensure they met any required
standards and furthermore so that objectives and goals are also being met.
Developing professional competencies assist in identifying where personal knowledge and skills require
further development.
There are a few methods to measure competency, one is a workplace competency skills assessment – this
can be based on a description of a required skill, attribute or behaviour for a specific job used to define and
measure an individual’s effectiveness.
Activity – Competency standards.
List the ways in which you maintain your professional competencies either in your current workplace or a
position you have previously held.
Research the term “Competency Standards” and provide a list of tools that could be used to assess
personal competency standards.
Activity – Feedback tools.
List the type of tools that you could use to obtain feedback from employees, colleagues and clients.
Q. Have you ever been given feedback that has enabled a positive change in your work practices?
Developing skills and competencies
Professional development of personal skills and knowledge could be through:
 personal training or one-on-one instruction

 college courses or in house professional development training
 Conferences
 Mentoring
 Building networks
 Job rotation
 Secondment
By providing or encouraging professional development in the workplace, an organisation can increase

productivity and remain competitive in today’s growing global market economy.
Personal development can enable employees to build networks, improve their own opportunities in the
workplace, develop self-management, focus on performance and undertake best practices.
Continue with your tasks ensuring that it is all completed by Week 3 when it will be submitted in a
portfolio to your Trainer/Assessor:
Spanish.
Homework/Self-Study
Topic 3 - Develop and maintain professional

competence
Complete your project and submit the following:

- An action plan
- Evidence that a professional network has been joined.
- A professional profile uploaded to a social media or network such as LinkedIn and evidence
that you have interacted within the network.
- Evidence that at least one relevant professional development activity has been undertaken.
- A one-year plan showing goals and milestones to achieve a 3 year professional plan.

Undertake the following activities:

Review Questions
Learning Activities
Group Assignment
Exploring the Web
Case Study 1 questions
Case Study 2 questions
The Trainer/Assessor will go through the answers with you and provide feedback
Review and Assessment
The content of this unit has now been covered. The next two weeks have been allocated for completing the
assessment for this unit. The assessment has been provided in a separate document.
Review and completion

Ensure that you complete any outstanding activities, reading, role-plays, meetings, presentations or further
tasks that require observation or submission to the Trainer/Assessor.
Assessment Tasks
Your Trainer/Assessor will discuss each task in detail – please ensure that you understand the assessment
procedures, submission instructions and deadlines.
Support
The Trainer/Assessor will provide support when required. If any reasonable adjustment is required please
speak with your Trainer/Assessor or college support services.
Submission
Ensure that you submit all the necessary tasks, in a professionally presented format and saved as per
directed at the beginning of this Learner Guide.

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Learner Resources

Chapter 5 Establishing and managing priorities

Chapter 8 Building effective working relationships

Chapter 30 Managing for psychological safety and wellbeing

Dwyer, J. The Business Communication Handbook. 10ed. Pearson Australia (2015)

Chapter 4 Develop Personal and Work Priorities

Overview of Learner Guide

 Reflect real life work tasks.

 Are required to be performed within industry standard timeframes as specified by assessors in

 Are performed to industry safety requirements as relevant.

 Use authentic workplace documentation.

 Require students to work with others as part of a team.

 Require students to plan and prioritise competing work tasks.

Plagiarism, cheating and collusion

Folder management and naming documents

 Student last name (optional)

 The date or version number (optional)

Topic 1 – Establish personal work goals

Management Theory and Practice (Cole)

Chapter 5 Establishing and managing priorities

Personal Work Goals

Activity: Smart goals

Activity: Role Models

Activity: Mission and Vision statement

Video Clip: Maslow’s hierarchy of needs

View the LinkedIn professional network site https://www.linkedin.com and

Q. Provide three advantages to connecting to a professional network such as these.

Project: Professional development Action Plan

Topic 1 – Establish personal work goals

The Business Communication Handbook (Dwyer)

Chapter 4 Develop Personal and Work Priorities (to page 87)

Activity: The Business Communication Handbook (Dwyer)

The Business Communication Handbook (Dwyer) (to page 87)

Undertake the Practice Exercise/s.

Class Activity - Feedback

Discuss the following questions as a group activity.

Activity – Assess personal performance

Q3. Research the benefits of an organisation using individual performance assessments.

Project: Professional development

Topic 2 - Set and meet own work priorities

Activity: Work Tasks

Could you allocate resources and time better?

List some advantages and disadvantages of delegating work tasks.

Information and Communications Technology (ICT)

Activity: Use of technology.

Project: Professional development

Topic 2 - Set and meet own work priorities

Management Theory and Practice (Cole)

Chapter 30 Managing for psychological safety and wellbeing

Activity: Workplace wellbeing

Work in pairs for this activity.

Activity: End of Chapter questions and activities

Management Theory and Practice (Cole)

Chapter 30 Managing for psychological safety and wellbeing

Project: Professional development

Topic 3 - Develop and maintain professional

Management Theory and Practice (Cole)

Chapter 8 Building effective working relationships

The Business Communication Handbook (Dwyer)

Chapter 4 Develop Personal and Work Priorities p87-110

Activity: The Business Communication Handbook (Dwyer)

Chapter 4 Develop Personal and Work Priorities

Read through the content covered and undertake:

Activity – Competency standards.