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    27 views12 pages

    Pronto Connect White Paper

    Uploaded by

    Néstor Waldyd

    Copyright:

    © All Rights Reserved
    Download as PDF or read online from Scribd
    Flag for inappropriate content
    of 12
    P RO NTO Technical Paper SOFTWARE e Pronto Connect A technical overview Foreword Audience “This paper provides a technical overview ofthe Pronto Connect web services architecture. I is written for technical and development staff considering using Pronto Connect {or integration The evolution of web services Internet technologies now allow standardised system to system connectivity over the World Wide Web. Eficiencies| in integration among business processes, applications, ‘enterprises, partners, custorners end so on are now possible for businesses of all sizes “The adoption of internet-based applications has created a ‘world of disorete business apolications, which co-exist without interacting. Applicaton-to-application communication can bbe enabled by service-oriented architectures, which alow business applications to link with other organisations for pplication integration and data sharing without the need for ‘manual intervention. Service criented architectures also enable Interoperabilty between business applications and processes within the enterprise. ‘The service-oriented architecture model uses platform-neutral standards such as XML to expose undetiying application ‘components (or business logle) and make them available to external applications or platforms, ether mobile, web cor desktop. “These widely adopted web-services technologies and ‘methodologies form the basis of Pronto Connect. Introduction to Pronto Connect Meeting the needs of the growing business, Expanding data and proiferating business applications push sto seek better ways to connect and share information between applications. Without connectivity, users have 10 switch between applications, re-enter data multiple times, share {data with collesgues manually, and spend more time asking ‘questions and searching for key data, These business process inefficiencies mean less productivity and mare mistakes, which reduce staff and custarner satisfaction and reduce profitably Pronto’s design approach to web services Pronto Connect isthe architectural framework that supports connectivity and data exchange between mobile, web or desktop applications and the Pronto Xi Runtime. Pronto Connect APIs (Application Programmable interfaces) present information as eXtensible Markup Language (ML) documents. XML is widely used in web technologies and is ‘appropriate for publishing APIs as itoffers a human-readable ‘scription ofthe functions availabe to external caling applications. XML describes data in simple terms, such as ‘give me detaled information for that account” or update this ‘ccount’s contact details Using document based APIs means more information can be retrieved ina single cal. This provides faster and mote efficient {ata retrieval than legacy API connectivity models, which call information on a per field basis, Pronto Xi Mobile GRM uses this methodology, For example, ‘when the user selects @ customer record in the mobile pplication, al related customer details are collected at once (eg. customer name, email, phone number and address), meaning data retrievals quicker and the applications user interface ts more responsive. “The Pronto Connect architecture offers the following capabilities + Realtime data transfer + Inbound web services calls using RESTIUL APIs + Certificate and LDAP (Active Directory) user authentication | + Secure data transfer using SSL (Outbound HTTP calls can also be defined to retrieve data from ‘8 published web-service. should be noted that this capatality does not require Pronto Connect. Benefits of web services integration technologies Pronto Connect web services architecture has many benefits ver tractional lat file’ or fild-based connectvity approaches (including Pronto Software's previous technology, PIE (Pronto, Integration Engine). These include: + Real-time information exchange, meaning processes can be completed using up-to-date information, not yesterday's data + Secure data exchange using enctypted Secure Socket Layer (ss) + Adherence ta Pronto Xi user securty and authentication, ‘meaning only those who are entitled to view data can do so + No flat le tranefer mechanism maintenance, which saves tume and money for administrators + Fewer upload of synchronisation errors thanks toa reliable messaging system that ensures deta is delivered as requested + Easier development - work with an intutive business layer, removing nead for Pronto XI Rapid Application Development (RAD) knowiedge and understanding of the Pronto Xt Data Dictionary Benefits of the Application Programmable Interface (API) ‘An APL speaities how software components should interact with each other. When used in application development, Pls specify the remote calls which are exposed to external applications allowing them to source, populate and exchange data for the end user. [APIs also help system integrators create ways for applications to exchange data freely and efficient, without human Intervention. This reduces data double-henaling and human certo, allowing for substantial increases in productivity and cost: efficiency, [APIs come ina variety of formats or protocols - the most ‘common being representational state transfer (REST) and simple object access (SOAP). APIs that adhere to the REST architecture ae called RESTTUl APIs Why Pronto adopted REST Pronto Software has chosen Representational State Transfer (REST) API format, because It has gained widespread acceptance across the Web as a simpler alternative to SOAP: ‘and Web Services Description Language (WSDL), Key evidence Of this trends the adoption of REST by mainstream web application providers—including Yahoo, Google, Microsoft ‘and Facebook ‘Some agpects of a RESTIul approach include, +The format of web address, ea, hrtp:/yrwwipronto.netdcrm/ + The media type (e.0. XML) + The communication protocols (HTTP) that both transfer and manipulate the data. Writing custom APIs with Pronto Connect APIs ‘A developer guide and standard Rapid Application Development (RAD) tools ae available for proarammers to define custom APIs for use with Pronto Connect. Pronto Connect APis support manipulation of data in several request types, (CRUD): + To read data from Pronto Xi using GET operation + To update data in Pronto Xi using UPDATE operation + To cteate data in Pronto Xi using INSERT operation + To delete data from Pronto Xi using DELETE operation Using the Custorner Relationship Management (CRM) APL as an example a request operation might look for the following information Rep Code code tep-masterrep-code eg 182 RopName Rep Name rep mrasterep- description 2g, John sma ReplocationCode Rep Location cod | rp rastorreo-location 2g PARS ‘These CRM fields, along with several others, are avalable for efinition in the API request as well asthe details of what the fields, and its database name. Field sizes can be found using the Pronto Xi Dictionary section ofthe Pronto Xi Software Development kit (SOK) Example code fora request: |Aresponse would look tke the folowing

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