‫إرﺷﺎدات اﻹبﻼغ ﻋﻦ اﻷﻋﻄﺎل‬

Calls Reporting Instructions

Technical Support ‫ﻃﻠ ــﺐ اﻟـ ــﺪﻋــﻢ‬
Request (24/7) (7/24) ‫اﻟﻔﻨـ ــﻲ‬
‫ن‬
First make sure the defective system ‫ﺗﺄ�ﺪ أوﻻ أن اﻟﻌﻄﻞ ي� اﻷﺟﻬﺰة ﺧﺎﺿﻌﺔ‬
under our responsibility. ‫ﻟﻤﺴﺆوﻟﻴتﻨﺎ‬

Please dial: :‫ﻗﻢ بﺎﻻﺗﺼﺎل ﻋ� اﻟﺮﻗﻢ‬

920033046 920033046
Mention: : ‫ﺛﻢ زود ﻣﻮﻇﻒ‬
‫اﻻﺗﺼﺎل ﺑـ‬
• Contract Code. .‫ﺑﺮﻣﺰ اﻟﻌﻘﺪ‬ •
• Brief Problem description. .‫اﻟﻌﻄﻞ ﺑﺈﺧﺘﺼﺎر‬ •
• Device name or serial number. .�‫اﻟتﺴﻠﺴ‬
‫ي‬ ‫إﺳﻢ اﻟﺠﻬﺎز أو رﻗﻤﻪ‬ •
• Range of failure impact. .‫اﻟ�ر اﻟﻨﺎﺗﺞ ﻋﻦ اﻟﻌﻄﻞ‬ ‫ﻣﺪى ن‬ •

You will be provided: :‫ﺳ�ودك ﻣﻮﻇﻔﻨﺎ بـ‬ ‫بﺎﻟﻤﻘﺎبﻞ ي ن‬

• Call Number and Service PIN ‫تﺴﻠﺴ� ﻟﻠبﻼغ ورﻣﺰ ﻣﻔﺘﺎح‬
‫ي‬ ‫• اﻟﺮﻗﻢ اﻟ‬
number. .‫اﻟﺨﺪﻣﺔ‬
• Call Details will be sent to the ‫ن‬
.‫وي اﻟﻤﻌﺘﻤﺪ‬ �
‫بﺎﻟ��ﺪ اﻻﻟ�� ي‬� ‫• ﺗﻔﺎﺻ�ﻞ اﻟبﻼغ‬
focal point email address.
Our call center will not ask for: :‫ﻣﻮﻇﻔﻮا اﻻﺗﺼﺎل ﻟﻦ �ﻄﻠﺒﻮا‬
• Affiliate name. .‫• اﺳﻢ اﻟﻤنﺸﺌﺔ‬
• Caller name. .‫• اﺳﻢ اﻟﻤﺘﺼﻞ‬

For complaints and quality control please contact: 0590004946 :�‫ﻳﺮ� اﻻﺗﺼﺎل ﻋ‬
� ‫ﻟﻠﺸكﺎوي وﺿبﻂ اﻟﺠﻮدة‬
ETECHS CCG2 Issue� Rev. 0 Date: 29.04.2018 Page 1 of 1