Easter Seals Central Texas

Easter Seals Central Texas provides exceptional services so people with siabilities and their families can fully participate in their communities.

Vision: We envision all people enjoying access, opportunities, and independence.

Perspective Performance Objective Measure Target Actual Owner Notes

Create opportunities for people with disabilities by growing the Percetange of customers served by Easter Seals compared to G: ≥ 3%
number of customers served each year previous fiscal year 3% 3.00% Tod Marvin, CEO Y: 2.9% - 1.0%
R: ≤ 0.99%
Mission
Build a more inclusive organization by expanding the customer Percentage of new customers served by Easter Seals G: ≥ 3%
3% 1.50% Tod Marvin, CEO Y: 2.9% - 1.0%
base to reach a majority of the disabled community compared to previous fiscal year
R: ≤ 0.99%

Strengthen referral services by expanding the number of non- Percentage of customers served by Easter Seals from non- G: ≥ 3%
3% - Tod Marvin, CEO Y: 2.9% - 1.0%
traditional referring organizations traditional referring sources compared to previous fiscal year
R: ≤ 0.99%
Customer Focus
Increase the satisfaction of customers by determining if the Jean Langendorf G: ≥ 80%
Percentage of customers satisfied with services 80% - Miriam Nisenbaum Y: 79.99% - 70%
needs and wants of customers are being met
Lucas Wells R: ≤ 69.99%
Percentage of staff performing at a "skilled" level
Jean Langendorf G: ≥ 75%
75% 84.00% Miriam Nisenbaum Y: 74.99% - 64%
Lucas Wells R: ≤ 63.99%
Percentage of staff performing at an "excellent" level
Jean Langendorf G: ≥ 25%
25% 10.00% Miriam Nisenbaum Y: 24.99% - 14%
Increase productivity of staff by holding each employee Lucas Wells R: ≤ 13.99%
accountable for his or her work performance Percentage of staff moving to a higher performance level
compared to previous year Jean Langendorf G: ≥ 3%
Internal Processes 3% - Miriam Nisenbaum Y: 2.9% - 1.0%
Lucas Wells R: ≤ 0.99%

Jean Langendorf G: = 0%
Decrease the Percentage of Employees Performing at an 0% 1.00% Miriam Nisenbaum Y: 0.01% - 1.0%
"Unsatisfactory" Level Compared to Previous Year Lucas Wells R: ≥ 1.1%

Increase the productivity of staff by holding each program G: ≥ 90%

Percentage of productivity targets achieved 16.67% Tod Marvin, CEO Y: 89.99% - 50%
accountable for improving its performance
90% R: ≤ 49.99%

G: 100%
Increase Accredited Training of Staff 10 Staff members having completed Fred Pryor Seminar - Y: 99.99%-50%
training program 100% Tami Andres R: ≤49.99%
Learning & Knowledge
G: ≥ 67%
Increase Retention of Staff Staff Retention Rate 81.00% Y: 66.99% - 56.%
10
>67% Tami Andres R: ≤ 55.99%

Increase the sustainability of programs by building the number G: ≤ 0.97

- Y: 0.98-1
of programs that can operate on a balanced budget
Number of programs maintaining a balanced budget 0.97 Geanene Trahan R: > 1

G: ≥ 171,000
Financial Restricted Giving $271,070 Y: 170,999 - 153,900
$171,000 R: ≤ 153,899
Increase Overall Charitable Giving
G: ≥ 198,158
Unrestricted Giving $157,755 Y: 198,157 - 178,342
10
$198,158 R: ≤ 178,341
 Easter Seals Central Texas
Easter Seals Central Texas provides exceptional services so people with disa
Vision: We envision all people enjoying acces

Organizational % Of targets Department % of Targets

Objective met* Objective Met

Community and
Housing Services

Workforce
% Increase of Operations
Customers Served
Children and
Family Services

Community and
Housing Services

% Increase of Workforce
New Customers Operations
Served
Children and
Family Services
ter Seals Central Texas - Mission Perspective
l Texas provides exceptional services so people with disabilities and their families can fully participate in their communities.
Vision: We envision all people enjoying access, opportunities, and independence.

Measure Indicator Target

Housing Production and Service 3%

Assistive Technology 3%
Employment Services 3%
Paid Job Training 3%
% in number of customers served
Outpatient Clinic 3%
Camping 3%
Parenting Program 3%
Early Childhood Intervention Program 3%
Housing Production and Service 3%
Assistive Technology 3%
Employment Services 3%
Paid Job Training 3%
% in number of new customers served
Outpatient Clinic 3%
Camping 3%
Parenting Program 3%
Early Childhood Intervention Program 3%
tive
heir communities.

Actual Owner Notes

3.00%
3.00%
3.00%

3.00% G: ≥ 3%
Y: 2.9% - 1.0%
3.00% R: ≤ 0.99%
3.00%
3.00%
3.00%
3.00%
3.00%
2.00%

2.00% G: ≥ 3%
Y: 2.9% - 1.0%
2.00% R: ≤ 0.99%
0.00%
0.00%
0.00%
 Easter Seals Central Texa
Easter Seals Central Texas provides exceptional services so pe
Vision: We envision all people

Organizational % Of targets Department % of Targets

Objective met* Objective Met

Community and
Housing Services

Increase the Workforce

satisfaction of Operations
customers
Children and Family
Services

Community and
Housing Services
Strengthen referral
Workforce
services from non- Operations
traditional referring
sources
Children and Family
Services
eals Central Texas - Customer Focus Perspective
Texas provides exceptional services so people with disabilities and their families can fully participate in their communities.
Vision: We envision all people enjoying access, opportunities, and independence.

Measure Indicator

Housing Production and Service

Assistive Technology
Employment Services

Paid Job Training % of number of customers satisfied

Outpatient Clinic
Camping
Parenting Program
Early Childhood Intervention Program
Housing Production and Service
Assistive Technology
Employment Services

Paid Job Training % in number of new customers served from

non-traditional referring sources
Outpatient Clinic
Camping
Parenting Program
Early Childhood Intervention Program
erspective
pate in their communities.

Target Actual Owner Notes

80% -

80% -
80% -
G: ≥ 80%
- Y: 79.99% - 70%
80%
R: ≤ 69.99%
80% -
80% -
80% -
80% -
3% -
3% -
N/A N/A

3% - G: ≥ 3%
Y: 2.9% - 1.0%
3% - R: ≤ 0.99%
3% -
3% -
3% -
 Easter Seals Central Texas
Easter Seals Central Texas provides exceptional services so peop
Vision: We envision all people en

% Of targets Department % of Targets

Organizational Objective met* Objective Met

Community and
Housing Services
Increase the Percentage of
Workforce
Employees Performing at an Operations
"Skilled" Level Compared to
Previous Year
Children and
Family Services

Community and
Housing Services
Increase the Percentage of
Workforce
Employees Performing at an Operations
“Excellent” Level Compared
to Previous Year
Children and
Family Services

Community and
Housing Services
Increase the Number of
Workforce
Employees Moving to a Operations
Higher Performance Level
Compared to Previous Year
Children and
Family Services

Community and
Housing Services
Decrease the Percentage of
Workforce
Employees Performing at an Operations
"Unsatisfactory" Level
Compared to Previous Year
Children and
Family Services
 Community and
Housing Services

Workforce
Operations
0

Increase Percentage of
Productivity Targets Achieved

Children and
Family Services

5 30
als Central Texas - Internal Processes Perspective
exas provides exceptional services so people with disabilities and their families can fully participate in their communities.
Vision: We envision all people enjoying access, opportunities, and independence.

Measure Indicator

Housing Production and Service

Assistive Technology
Employment Services

Paid Job Training The number of employees operating at a skilled

level should grow each year
Outpatient Clinic
Camping
Parenting Program
Early Childhood Intervention Program
Housing Production and Service
Assistive Technology
Employment Services

Paid Job Training The number of employees operating at an

excellent level should grow each year
Outpatient Clinic
Camping
Parenting Program
Early Childhood Intervention Program
Housing Production and Service
Assistive Technology
Employment Services

Paid Job Training The number of employees previously in a lower

level that have moved to a higher level of
Outpatient Clinic performance
Camping
Parenting Program
Early Childhood Intervention Program
Housing Production and Service
Assistive Technology
Employment Services

Paid Job Training The number of employees operating at an

unsatisfactory level should decrease each year
Outpatient Clinic
Camping
Parenting Program
Early Childhood Intervention Program
Housing Production and Service Number of People Served Through Housing Services

Assistive Technology Return their Applications for the Program

Employment Services Supported Employment Job Placements

Paid Job Training Hours Worked

Paid Job Training

Total Number of Paid Job Trainees

Rehab Clinic Productivity

Outpatient Clinic Percent of Rehab Patients Meeting Goals

Percent of Medical Billings Collected

Camping N/A

Parenting Program % of Clients whose parenting knowledge or

skills improved

Number of ECI Clients

Early Childhood Intervention Program

Number of Services per ECI Client

erspective
in their communities.

Target Actual Owner Notes

75% 84.00%
75% 84.00%
75% 84.00%

84.00% G: ≥ 75%
75% Y: 74.99% - 64%
75% 84.00% R: ≤ 63.99%
75% 84.00%
75% 84.00%
75% 84.00%
25% 10.00%
25% 10.00%
25% 10.00%

25% 10.00% G: ≥ 25%

Y: 24.99% - 14%
25% 10.00% R: ≤ 13.99%
25% 10.00%
25% 10.00%
25% 10.00%
3% -
3% -
3% -

3% - G: ≥ 3%
Y: 2.9% - 1.0%
3% - R: ≤ 0.99%
3% -
3% -
3% -
0% 1.00%
0% 1.00%
0% 1.00%

0% 1.00% G: = 0%
Y: 0.01% - 1.0%
0% 1.00% R: ≥ 1.1%
0% 1.00%
0% 1.00%
0% 1.00%
 G: ≥ 100
100/yr 73 Y: 99 - 80
R: ≤ 79

G: ≥ 50%
50% - Y: 49.99% - 39%
R: ≤ 38.99%

G: ≥ 24
24/yr 12 Y: 23 - 13
R: ≤ 12
201,650/yr 78,674

G: ≥ 200
200/yr 129 Y: 199 - 150
R: ≤ 149

G: ≥ 70%
70%/mo 41.0% Y: 69.99% - 60%
R: ≤ 59.99%

G: ≥ 80%
80% 92.0% Y: 79.99% - 70%
R: ≤ 69.99%

G: ≥ 86.4%
86.4% 86.4% Y: 86.39% - 76.39%
R: ≤ 76.38%
N/A N/A

G: ≥ 75%
75% - Y: 74.99% - 64%
R: ≤ 63.99%

G: ≥ 410
410 352 Y: 409 - 390
R: ≤ 389

G: ≥ 3
3 hrs/mo 3.48 Y: 2.99- 2
R: ≤ 1.99
 Easter Seals Central Texas - Learn
Easter Seals Central Texas provides exceptional services so people with dis
Vision: We envision all people enjoying acc

Organizational % Of targets Department % of Targets

Objective met* Objective Met

Community and
Housing Services
Increase
Workforce
Accredited Operations
Training of
Staff Children and
Family Services

Community and
Housing Services

Increase Workforce
Retention of Operations
Staff
Children and
Family Services
s Central Texas - Learning and Knowledge Perspective
ral Texas provides exceptional services so people with disabilities and their families can fully participate in their communities.
Vision: We envision all people enjoying access, opportunities, and independence.

Measure Indicator Target

Housing Production and Service 100%

Assistive Technology 100%
Employment Services 100%
Paid Job Training 10 Staff members having completed Fred Pryor
Seminar training program
100%
Outpatient Clinic 100%
Camping 100%
Parenting Program 100%
Early Childhood Intervention Program 100%
Housing Production and Service 67%
Assistive Technology 67%
Employment Services 67%
Paid Job Training 67%
Staff Retention Rate
Outpatient Clinic 67%
Camping 67%
Parenting Program 67%
Early Childhood Intervention Program 67%
erspective
communities.

Actual Owner Notes

-
-
-

- G: 100%
Y: 99.99%-50%
- R: ≤49.99%
-
-
-
-
-
-

- G: ≥ 67%
Y: 66.99% - 56.%
- R: ≤ 55.99%
-
-
-
 Easter Seals Central Te
Easter Seals Central Texas provides exceptional services so peop
Vision: We envision all people en

Organizational % Of targets Department % of Targets

Objective met* Objective Met

Community and
Increase the Housing Services
Number of Workforce
Programs Operations
Maintaining a
Children and
Balanced Budget Family Services
Easter Seals Central Texas - Financials Perspective
eals Central Texas provides exceptional services so people with disabilities and their families can fully participate in their communities.
Vision: We envision all people enjoying access, opportunities, and independence.

Measure Indicator Target

Housing Production and Service Efficiency Ratio 0.97

Assistive Technology Efficiency Ratio 0.97
Employment Services Efficiency Ratio 0.97
Paid Job Training Efficiency Ratio 0.97
Outpatient Clinic Efficiency Ratio 0.97
Camping Efficiency Ratio 0.97
Parenting Program Efficiency Ratio 0.97
Early Childhood Intervention Program Efficiency Ratio 0.97
Perspective
y participate in their communities.
nce.

Expenses Revenue Actual Owner Notes

- - #VALUE!
- - #VALUE!
- - #VALUE!
- - #VALUE! G: ≤ 0.97
Y: 0.98-1
- - #VALUE! R: > 1
- - #VALUE!
- - #VALUE!
- - #VALUE!