Terminal Guide

Ingenico ICT220, ICT250, IWL220 & IWL250

Retail & Restaurant POS

This Quick Reference Guide

will guide you through
understanding your
terminal’s functionality,
for both countertop
and wireless devices,
and will help you with
troubleshooting your
payment application.
 Key Functions

The following
ICT220 & ICT250 - NAVIGATION
charts details the
KEY Function navigation from the
1 2 3 4 main menus for the
1 F1 – this is a variable key.
Ingenico ICT220,
2 F2 – press to scroll down. ICT250, IWL220 and
3 F3 – press to scroll up. IWL250 terminal.
5 6
4 F4 – this is a variable key.
7 8 9

IWL220 & IWL250 - NAVIGATION

KEY Function
1 F1 – this is a variable key.

2 F2 – this is a variable key.

1 2 3 4 3 F3 – this is a variable key
used typically to scroll
through a menu.

4 F4 – this is a variable key

5 6
Contents 7 8 9
used typically to scroll
through a menu.

ICT220, ICT250, IWL220 & IWL250 - NAVIGATION

Key Functions.......................................................................................3 KEY Function

Navigating Your Terminal..................................................................4 5 - F Key Access the System Menu. When entering
text, press to specify letters and characters.
Available Transaction Types . ...........................................................4
Integrated Contactless Technology................................................5 6 -# Key Access the Admin menu for
reports and management.
Clerk/Server Management .............................................................6
Gift Card Transaction Types (Optional) ........................................6 7 -Cancel Press to immediately stop the current
(Red Key) activity and return to the idle screen.
Available Reports ..............................................................................8
8 -Clear/Back Press to stop the current activity and restart the
Settling the Batch ..............................................................................9
(Yellow Key) current activity, such as entering a password.
Adjusting Hardware Setting
(E.G. Screen Brightness & Key Beeps)..........................................10 9 -Enter Press to confirm and continue
(Green Key) with the activity in progress.
Common Error Codes.......................................................................10
3
 Navigating BEGIN A TRANSACTION
To begin a transaction, press [Enter] to access the main menu
Credit Only Transactions Instructions
Your and then select the transaction type you wish to perform. FORCE* Perform a force sale Press [Enter], scroll
Terminal Your terminal will guide you through the process. when the terminal cannot reach to Force then press
the host (Chase Paymentech) [Enter] to select.
For contactless payments, the customer should touch/tap their
to authorize a transaction, or to
card on or in close proximity to the terminal for a few seconds.
Refer to this section finalize a Pre-Auth transaction.
REPRINT A RECEIPT Contact your voice authorization
to find and begin center for an authorization code,
To reprint a receipt, press [Enter] to access the main menu,
the transaction or scroll down to Reprint and press [Enter] to select. and then force the transaction.
terminal function
ACCESS CLERK/SERVER SETUP PRE-AUTH/PRE-AUTH Press [Enter]. scroll to
you wish to use. Press [#] and then select Clerk/Server Menu. COMPLETION (RETAIL ONLY)* Pre-Auth then press
Options may vary TIP ADJUSTMENTS A pre-auth transaction provides [Enter] to select.
Press [Enter] and select Tip Adjustment, if tip processing is enabled. an approval, but the consumer
depending on the is not charged until a pre-auth
device you are using. BATCH REVIEW / PRINT A REPORT completion is performed.
Press [Enter], scroll down and then select Reports.
Choose whether you would like a detail or summary OPEN TAB (RESTAURANT Press [Enter], scroll to Tab
report, and then specify whether you would like the ONLY) A preauthorization then press [Enter] to select.
report printed or simply displayed on the terminal. transaction for a specific,
Press [1] - Open
pre-determined dollar amount.

CLOSE TAB (RESTAURANT Press [Enter], scroll to Tab

Available Credit and Debit Transactions
Transaction SALE* A sale transaction
Types using a credit or debit card;
the card is present.
ONLY) Perform to close the then press [Enter] to select.
Instructions opened tab and place it in the
settlement batch file.
Press [2] - Close
Press [Enter] and
[Enter] to select Sale.

Refer to this section RETURN* Perform a
return to refund money to a
for information on cardholder’s account from a
what transactions are credit or debit sale completed
available, when in a closed batch (i.e., previous
day). May also be used to
to use them, and
adjust a previous transaction.
how to begin the
transaction. VOID* Perform a void to
reverse a credit or debit sale,
*Purchase and force, or return transaction
Commercial cards and prevent any funds from
are supported. transferring from the cardholder’s
account. Only available for
transactions in the current
batch (i.e., same day).
Press [Enter], scroll
to Return then press
[Enter] to select. Enter
Supervisor password
Press [Enter], scroll to Void
then press [Enter] to select.
CONTACTLESS PAYMENTS
Your Ingenico terminal automatically accepts contactless
Integrated
payments. During a sale transaction, the terminal will display the Contactless
“Tap/ Insert/Swipe” prompt and the contactless symbol. At this Technology
time, customers with contactless-enabled cards should touch/
tap their card on or in close proximity to the top of the terminal
screen for a few seconds. Your terminal will process contactless
payment transactions as if a card were swiped or inserted. As an
added security measure, the terminal will prompt for a card insert
or swipe if the transaction amount is over a pre-set threshold.
Note: Tip functionality is not available for contactless transactions
- it requires the card to be inserted or swiped. Contactless option
can be disabled, please contact Help Desk at 1.800.265.5158.

4 5
 Clerk/Server Clerk/Server Management Gift Card Transactions Instructions Refer to this section
for information
Management [1] ADD ID Adds new clerks or servers to your terminal. REDEMPTION Decreases Select Redemption
on what gift card
You will be prompted to create an ID and the value stored on the then press [Enter].
a password for each new clerk/server. consumer’s gift card account. transactions are
Clerk/ Server This transaction is performed available and when
management allows [3] DELETE IDs Removes a single clerk/server when a consumer uses the card to use them.
from the terminal. to purchase goods or services.
you to manage IDs and
To begin a Gift
passwords. Press [#] to FORCE REDEMPTION Select Force
[4] PRINT Prints a report of clerks/servers Redemption OR Card transaction,
access the Admin menu FORCE ACTIVATION
ID LIST currently signed on. Perform a force redemption, Force Activation press [Enter] and
and [1] – Server Menu.
activation or issuance. then press [Enter]. select Gift.
[5] AUTO ADD This feature allows you to automatically
CLERK/SERVER add new clerks/servers during a transaction. ADD TIP A gift card redemption Press [3] – Add Tip
If you toggle the feature off, then the transaction for the amount of the tip.
terminal will not allow a transaction
unless a valid clerk-server ID is entered.

[6] CLERK Enable this feature to have the

PROMPT terminal prompt for a clerk/server
ID during each transaction.

[7] CLERK This feature allows you to alternate Retail Main Menu Restaurant Main Menu Available
WORDING the terminal’s verbiage from
0 – Sale 0 – Sale
Reports
“clerk,” “server” or “cashier.”
1 – Return 1 – Return
A report is like a
2 – Void 2 – Tab snap shot in time of
business activities.
3 – Force 3 – Void Use this data to help
4 – Gift 4 – Force you make crucial
business decisions.
5 – Tip 5 – Gift Your menu options
Gift Card Gift Card Transactions Instructions
6 – TransAdjust 6 – Tip Adjustment
may vary depending on
Transaction ISSUANCE/ADD VALUE Adds Select Issuance/ whether your terminal
Types (Opt.) value to the gift card account. This Add Value then 7 - PreAuth 7 – TransAdjust is running the Retail or
transaction can be used to issue and press [Enter]. Restaurant application:
activate a new card, or to reload an 8 – Settlement 8 – PreAuth
If you are active card with incremental value.
participating in 9 – Reprint 9 – Settlement
ACTIVATION Select Activation OR
Chase Paymentech’s BLOCK ACTIVATION Block Activation,
then press [Enter]. 10 – Reports 10 – Reprint
proprietary Gift Create a consumer’s gift card
Card program, your account by assigning value to a
card. One or more gift cards can be 11 – Reports
terminal supports activated at one time. Activations
various stored value can only be performed on cards that
card transactions. have not been previously activated.

6 7
 Available Reports: Reports Menu Gift Reports Press [Enter]
to access Main
Reports Detail Report Prints detail information for each [1] Gift Card Prints detailed information for Menu, scroll down
transaction and a totals summary Detail Report each transaction and a summary
for each card type and issuer. report of transaction types. to Gift Reports
Press [Enter] to menu then press
access Main Menu, Summary Prints totals by card type and card issuer. [2] Gift Card Prints totals by transaction type. [Enter] to select.
scroll down to Reports Report Summary
Menu then press Report
[Enter] to select. Clerk/Server Prints a summary report by [3] Clerk/ Prints a gift card detail report by clerk/
Summary all or one clerk/server. Server Gift server that includes transaction
Card Report type, amount and total.

Open Prints a list of all open pre-auth

Pre-Auth transactions stored in the terminal.
Report

Unadjusted Prints a list of unadjusted transactions

Tip Report by clerk/server, if enabled.

OPEN TAB Prints a list of current open tabs
Report
EMV Report Prints reports related to EMV
chip transactions, parameters,
statistics and key settings.
Recent Error Displays a log of recent terminal
Report and/or transaction errors.
SETTLEMENT
A Settlement operation is used to close the current batch Settling
and open a new batch for logging and accumulating the Batch
transactions. Your Ingenico terminal uses a Terminal Capture
System (TCS), meaning it stores transactions throughout
the day and sends batch totals of sales and refunds to the Your transactions must
host (Chase Paymentech) after the close of business.
be “settled” daily. Read
There are two settlement options: this section to ensure
1 - MANUAL SETTLEMENT the settlement process
Press [Enter] to access Main Menu, scroll down to Settlement operates smoothly.
and press [Enter] to select. Then follow the prompts displayed.
2 - AUTO SETTLEMENT
If your terminal is set to automatically settle, it will
automatically settle transactions in the current batch at
a specific, predetermined time, within a 24-hour period.
When configured, auto settlement begins any time after
the set time occurs if there are transactions in the batch.
For example, if auto settlement time is set to 22:30:00 (10:30
p.m.) then auto settlement occurs any time after 22:30:00. If the
terminal is turned off before the set time, and turned on again
(usually the next morning), auto settlement occurs at that time.

8 9
 Adjusting 1. Press the [#] - Admin Menu. Code Description Action In the event that your
terminal displays
Hardware 2. Press [3] - Setup Menu.
TAP FAILED A contactless chip Insert the card.
an error, refer to
Settings 3. Enter your Manager Password as prompted then press [Enter]. PLEASE card was tapped
these error codes to
INSERT however the
(e.g. Screen 4. Press [5] - Term Settings (Terminal Settings)
OR SWIPE amount is over troubleshoot your
brightness & 5. Scroll to TermHW (TerminalHardware) then press [Enter]. CARD the contactless terminal. If the code
key beeps) From there you can scroll and select to adjust the following: transaction limit.
you are experiencing
PASSWORD More than four The admin account is not shown, retry
LOCKED OUT invalid attempts will be locked out the transaction. To
To adjust the backlight
Hardware Settings PRESS ENTER have been made for 30 minutes
brightness on your to enter the admin or another admin reduce chargeback
terminal, and key Key Beep Press [1] to disable all Key Beeps. password. account may reset risks and manage your
beeps (the audio beeps the locked account. processing costs, avoid
Press [2] to enable all Key Beeps.
that will sound during keying transactions
Press [3] to enable Key Beeps PIN TRIES The chip card Request another
transaction errors), EXCEEDED has recorded too form of payment. when the card is
on invalid entry’s only.
please follow these many invalid PIN present. Instead, ask
Sleep Timer Sleep Timer is in seconds, key in a entry attempts. for another method
steps to adjust your
(IWL220/ value of 10 – 999 and press [Enter]. of payment.
terminal hardware: AMOUNT Displayed if a Process completion,
IWL250
only) EXCEEDS prepaid card is close tab or force sale
If the error persists,
CARD used for Auth with the originally
BALANCE Only, Pre-auth or approved amount on contact your Help Desk
Backlight Press [1] to disable backlight.
LIMIT=$X.XX Open Tab, and is the Auth Only, Pre- at 1.800.265.5158
Press [2] to enable backlight. partially approved auth or Open Tab. A for support.
(or fully approved new transaction can
Press [3] to enable backlight for but with $0 be processed with
60 seconds upon key press. remaining balance another card to satisfy
on the card), during any balance owing.
Brightness Use Toggle Button to increase completion.
Setting or decrease brightness.
EXCEEDS Displayed if the Process completion
AMOUNT final amount or close tab with the
AUTHORIZED exceeds the originally approved
LIMIT=$X.XX original amount amount on the Pre-
authorized on an auth or Open Tab,
Open Tab or Pre- or void the original
Auth transaction. transaction and
This message re-authorize for the
may appear when full amount owing.
closing the Open
APPENDIX Code Description Action Tab or completing
the Pre-Auth
BATCH NEAR The batch capacity Complete the transaction.
Common MAX SETTLE of the terminal transaction and settle
BATCH is nearly full. as soon as possible.
Error INVALID An amount greater Retry the transaction
AMOUNT than the cash with an amount
Codes CAN’T READ A chip card was The card can now be back limit, or the within the limit.
CHIP SWIPE inserted in the swiped on the terminal. ceiling limit for
ALLOWED chip reader, but sale or offline
REMOVE could not be read. transactions, will
CARD generate this error.
10 11
 Merchant Support
1.800.265.5158

WKCA-016-EN ING-Tel, RR 03/14