Study Id49682 Last-Mile-Delivery

Last mile logistics worldwide
LAST MILE LOGISTICS WORLDWIDE
Table of Contents
Table of Contents
01 Overview
Global last-mile startup investment 2014-2018 02
Parcel traffic worldwide by sector 2015-2018 03
Year-on-year change - parcels and express volume worldwide 2012-2018 04
Average last-mile delivery cost worldwide 2018 05
Fulfillment preference location when delivering online orders worldwide 2018 06
Share of supply chain costs by type worldwide 2018 07
02 Trade
Global retail e-commerce sales 2014-2023 09
Worldwide e-commerce share of retail sales 2015-2023 10
United States: retail e-commerce sales 2017-2024 11
Global cross-border e-commerce market share 2016-2022 12
Challenges for logistics providers in last mile delivery 2020 13
Top challenges with cross-border e-commerce in the supply chain industry 2020 14
Table of Contents
Shipping costs in cross-border deliveries worldwide 2019 15
03 Companies
Most used shipping service providers among online shoppers worldwide 2018 17
Market share of couriers and local delivery services - worldwide 2018 18
Deutsche Post DHL - revenue by region 2019 19
DHL - revenue by segment 2019 20
UPS - revenue 2008-2019 21
Package revenue of UPS by segment 2019 22
Package revenue of FedEx Express 2013-2019 23
04 Consumption
Package delivery methods used around the world 2019 25
Average delivery speed of cross-border purchases 2019 26
Customers' wishes on last mile services from retailers 2020 27
Table of Contents
Last mile delivery services' Net Promoter Score in selected countries worldwide 2018 28
U.S. consumer shipping companies - customer experience 2017-2020 29
05 Outlook
Future development in last mile delivery 2020 31
Most important technologies industry professionals are investing in 2020 32
Autonomous last mile delivery - market size 2019-2030 33
Last mile delivery in North America - market size 2018-2022 34
Overview
Startup investment in last mile solutions worldwide from 2014 to 2018 (in billion U.S. dollars)
Global last-mile startup investment 2014-2018
4500
4000 3,872
3500
Investments in billion U.S. dollars
3000
2500
2000
1,702
1500
1000
390 415 454

500
0
2014 2015 2016 2017 2018
Note: Worldwide; 2014 to 2018

Further information regarding this statistic can be found on page 36.
2 Source(s): Deloitte; ID 1088797 Overview
Number of parcels distributed worldwide from 2015 to 2018, by sector (in million units)
Parcel traffic worldwide by sector 2015-2018
Domestic International
16000
14000
Number of parcels in million units
12000
10000
8000
6000
4000
2000
0
2015 2016 2017 2018

3 Source(s): UPU; ID 737418 Overview
Year-on-year percentage change in global parcels and express volume from 2012 to 2018
Year-on-year change - parcels and express volume worldwide 2012-2018
16.0%
14.0% 13.6%
12.0%
Year-on-year growth rate
10.0% 9.2% 9.1%
8.0%
5.6% 5.8%
6.0% 5.2%
4.3%
4.0%
2.0%
0.0%
2012 2013 2014 2015 2016 2017 2018

4 Source(s): Various sources (Operator reports); IPC; ID 564130 Overview
Average last-mile delivery cost worldwide in 2018, by type of costs
Average last-mile delivery cost worldwide 2018
12
10.1
10
8.08
Average costs in U.S. dollars
2 1.4
0
Average cost incurred to organizations Average cost charged to consumers Average cost consumers are willing to pay
Note: Worldwide; October to November 2018; 18 years and older; 2,874 consumers and 500 grocery retailers and consumer product firms from Netherlands, Germany, France,
United Kingdom and United States.
5 Source(s): Capgemini; ID 973182 Overview
Preference of fulfillment location in last mile delivery worldwide in 2018, by delivery type
Fulfillment preference location when delivering online orders worldwide 2018
Warehouse Retail storefront Retail store backroom Dark stores
120.0%
100.0%
80.0%
Share of respondents
60.0%
40.0%
20.0%
0.0%
Two-hour delivery Same-day delivery
Note: Worldwide; October to November 2018; 18 years and older; 500 Respondents; grocery retailers and consumer product firms from Netherlands, Germany, France, United
Kingdom and United States.
Share of total supply costs worldwide in 2018, by type of cost
Share of supply chain costs by type worldwide 2018
45.0%
41%
40.0%
35.0%
Share of total supply chain costs
30.0%
25.0%
20%
20.0%
16%
15.0% 13%
11%
10.0%
5.0%
0.0%
Remaining supply chain cost Warehousing Parceling Sorting Last-mile delivery
Note: Worldwide; October to November 2018; 500 grocery retailers and consumer product firms from Netherlands, Germany, France, United Kingdom and United States.
Trade
Retail e-commerce sales worldwide from 2014 to 2023 (in billion U.S. dollars)
Global retail e-commerce sales 2014-2023
7000
6,542
6000 5,695
4,927
5000
Sales in billion U.S. dollars
4,206
4000
3,535
2,982
3000
2,382
1,845
2000
1,548
1,336
1000
0
2014 2015 2016 2017 2018 2019 2020* 2021* 2022* 2023*

9 Source(s): eMarketer; ID 379046 Trade
E-commerce share of total global retail sales from 2015 to 2023
Worldwide e-commerce share of retail sales 2015-2023
23.0% 22%
21.0% 20%
19.0% 18.1%
17.0% 16.1%
Share of e-retail sales
15.0% 14.1%
13.0% 12.2%
11.0% 10.4%
8.6%
9.0%
7.4%
7.0%
5.0%
2015 2016 2017 2018 2019 2020* 2021* 2022* 2023*

10 Source(s): eMarketer; ID 534123 Trade
Retail e-commerce sales in the United States from 2017 to 2024 (in million U.S. dollars)
United States: retail e-commerce sales 2017-2024
700000
599,186
600000 565,696
524,091
Revenue in million U.S. dollars
500000 474,540
419,879
400000 365,207
315,629
300000 274,755
200000
100000
0
2017 2018 2019 2020* 2021* 2022* 2023* 2024*
Note: United States; 2017 to 2019

11 Source(s): Statista Digital Market Outlook; Statista; ID 272391 Trade
Cross-border e-commerce as share of total e-commerce worldwide in 2016 and 2022
Global cross-border e-commerce market share 2016-2022
25.0%
22%
20.0%
Share of e-commerce sales
15%
15.0%
10.0%
5.0%
0.0%
2016 2022*
Note: Worldwide; 2017

12 Source(s): DHL; Forrester Research; Practical Ecommerce; ID 867991 Trade
Biggest challenges for logistics providers in last mile delivery in 2020
Challenges for logistics providers in last mile delivery 2020
Other 7%
Minimizing rebounds 7%
Alligning warehouse and logistics On-time delivery 21%

operations 14%
Responding to last-minute changes

16%
Reducing logistics costs 35%
Note: Worldwide; 2020; 314 Respondents; retailers, manufacturers, logistic providers and solution providers.
13 Source(s): eft; Dassault Systèmes; ID 816884 Trade
What challenges do you face with your cross-border e-commerce (other than cost)?
Top challenges with cross-border e-commerce in the supply chain industry 2020
Percentage of respondents
0.0% 5.0% 10.0% 15.0% 20.0% 25.0% 30.0% 35.0% 40.0% 45.0% 50.0%
Navigation customs 44.5%
Corss-border logistics 37%
Managing expectations 34.5%
Cross-border returns 33.5%
Managing risk 28.5%
Seamless experience 28.5%
Tracking deliveries 27.5%
Cross-border partners 23%
Collecting data 20.5%
Other 19.5%
Managing demand 16.5%
Foreign currencies 9.5%
Note: Worldwide; 2020; 601 Respondents; industry professionals including retailers, brands and manufacturers
14 Source(s): eft; Statista estimates; Zoho; ID 827342 Trade
Shipping costs in cross-border deliveries worldwide in 2019
Shipping costs in cross-border deliveries worldwide 2019
0.0% 5.0% 10.0% 15.0% 20.0% 25.0% 30.0% 35.0% 40.0% 45.0%
Retailer offers free shipping 41%
Specific free shipping promotion 9%
Free due to high item value 9%
Free due to loyalty programme 4%
Less than 5 EUR 15%
Between 6 and 10 EUR 11%
More than 30 EUR 1%
Don't know 3%
Note: Worldwide; September 16 to 30, 2019; 35,737; frequent cross-border online shoppers, who have bought physical goods online at least once in the last three months and
have made a cross-border online purchase in the past year.
15 Source(s): Dynata; IPC; ID 974120 Trade
Companies
Leading delivery service providers in the world when shopping online in 2018
Most used shipping service providers among online shoppers worldwide 2018
Percentage of respondents
0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0% 80.0%
Post 71%
DHL 3%
UPS 1%
DPD 1%
GLS 1%
FedEx 1%
Other 9%
I don't know 13%
Note: Worldwide; October 2 to 23, 2018; 33,589; frequent cross-border online shoppers, who have bought physical goods online at least once in the last three months and have
made a cross-border online purchase in the past year.
17 Source(s): IPC; Survey Sampling International; ID 813922 Companies
Couriers and local delivery service providers' global market share in 2018
Market share of couriers and local delivery services - worldwide 2018
Market share
0.0% 5.0% 10.0% 15.0% 20.0% 25.0% 30.0% 35.0% 40.0% 45.0%
DHL 39%
FedEx Corp. 30%
UPS 22%
Other 9%

18 Source(s): DHL; Various sources (Market Intelligence, company annual reports); ID 236309 Companies
Deutsche Post DHL's revenue in 2019, by region (in million euros)*
Deutsche Post DHL - revenue by region 2019
Revenue in million euros

0 2000 4000 6000 8000 10000 12000 14000 16000 18000 20000
Germany 19,040
Europe, excluding Germany 18,807
Americas 11,841
Asia Pacific 11,040
Other regions 2,613

19 Source(s): DHL; ID 316336 Companies
DHL's external revenue in FY 2019, by segment (in million euros)
DHL - revenue by segment 2019
Revenue in million euros

0 10000 20000 30000 40000 50000 60000 70000
Group 63,341
Express 16,734
PeP 15,099
Global forwarding, freight 14,175
Supply chain 13,332
eCommerce solutions 3,852
Corporate center/other 149
Note: Worldwide; 2019; fiscla year ends December 31.

20 Source(s): DHL; ID 262738 Companies
United Parcel Service of America Inc.'s revenue from FY 2008 to FY 2019 (in million U.S. dollars)
UPS - revenue 2008-2019
80000
74,094
71,861
70000 66,585
61,610
59,178 59,186
60000 55,438
Revenue in million U.S. dollars
53,105 54,127
51,486
49,545
50000
45,297
40000
30000
20000
10000
0
2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019
Note: Worldwide; FY 2008 to FY 2019; fiscal year ends December 31.

21 Source(s): UPS; ID 277869 Companies
United Parcel Service's package revenue in FY 2019, by segment (in million U.S. dollars)
Package revenue of UPS by segment 2019
Package revenue in million U.S. dollars

0 5000 10000 15000 20000 25000 30000 35000 40000 45000 50000
U.S. domestic package 46,493
International package 14,220
Note: FY 2019; fiscal year ends December 31.

22 Source(s): UPS; ID 526521 Companies
FedEx Express' package revenue from FY 2013 to FY 2019 (in million U.S. dollars)
Package revenue of FedEx Express 2013-2019
35000
30000 29,108
28,152
Total package revenue in million U.S. dollars
26,429
25000
21,268 21,505 21,633 21,068
20000
15000
10000
5000
0
2013 2014 2015 2016 2017 2018 2019
Note: Worldwide; FY 2013 to FY 2019

23 Source(s): FedEx; ID 524390 Companies
Consumption
Most used methods in package delivery worldwide in 2019
Package delivery methods used around the world 2019
0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0%
Home 66%
Post office 21%
Postal service point 14%
Parcel locker 12%
Office/ workplace 11%
Safe place at home 11%
Courier's parcel shop 10%
Alternative address 7%
Neighbour's home 6%
E-retailer's physical store 5%
Central collection depot 4%
25 Source(s): IPC; Dynata; ID 722366 Consumption
How long did it take, from buying the product online until the order was delivered?
Average delivery speed of cross-border purchases 2019
Don't know 2% Same day 1% Next day 3%

30 or more days 11%
2-3 days 13%
15-29 days 20% 4-5 days 14%
6-7 days 12%

10-14 days 16%
8-9 days 7%
26 Source(s): IPC; Dynata; ID 813719 Consumption
What are your customers' most important wishes when it comes to last mile delivery?
Customers' wishes on last mile services from retailers 2020
0.0% 5.0% 10.0% 15.0% 20.0% 25.0% 30.0% 35.0% 40.0% 45.0% 50.0% 55.0%
Choice of delivery slots 48%
Real-time updates on delivery 42%
Free delivery 42%
Low costs 34%
Time slot adherance 28%
Home delivery 26%
Adjust delivery location after order 16%
Eco-efficient delivery 14%
Note: Worldwide; 2020; 314 Respondents; 152 solutions providers, 84 logistics providers and 78 retailers.
27 Source(s): eft; Dassault Systèmes; ID 817016 Consumption
Average Net Promoter Score for last mile delivery services worldwide in 2018, by selected country
Last mile delivery services' Net Promoter Score in selected countries worldwide 2018
15
9
10
5
0
0
Net Promoter Score
-5
-10
-9
-15 -13 -13
-20
-25
-30
-29
-35
World United States United Kingdom France Germany Netherlands
Note: Worldwide; October to November 2018; 18 years and older; 2,874 consumers and 500 grocery retailers and consumer product firms from Netherlands, Germany, France,
United Kingdom and United States.
28 Source(s): Capgemini; ID 1043230 Consumption
Consumer experience with consumer shipping companies in the United States from 2017 to 2020
U.S. consumer shipping companies - customer experience 2017-2020
ACSI score
2020 2019 2018 2017
0 10 20 30 40 50 60 70 80 90 100
85
Physical condition of package received 86
88
88
84
Courtesy and helpfulness of in-store staff 86
85
86
83
Ease of tracking shipment 84
86
86
83
Quality of mobile app*
82
Speed with which in-store purchase or other transaction was completed 84
84
84
82
Timeliness of delivery 82
85
85
82
Website satisfaction 83
83
83
81
Reliability of mobile app*
80
Range of delivery options 81
83
83
Note: United States; 2017 to 2020

29 Source(s): ACSI; ID 827425 Consumption
Outlook
Which areas of the last mile do you think will be the most important in the next three years?
Future development in last mile delivery 2020
0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0%
Increased delivery options 65%
Sustainability 56%
Visibility 49%
Speed 49%
Smart delivery 23%
Electric vehicles 16%
Click and collect 12%
Other 5%
Drones 5%
Note: Worldwide; 2020; 314 Respondents; 152 solutions providers, 84 logistics providers and 78 retailers.
31 Source(s): eft; Dassault Systèmes; ID 915755 Outlook
What technologies are you currently investing in?
Most important technologies industry professionals are investing in 2020
50.0%
45.0%
40.0%
35.0%
30.0%
25.0%
20.0%
15.0%
10.0%
5.0%
0.0%
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Note: Worldwide; 2020; 601 Respondents; 203 service providers, 206 solutions providers, 134 retailers, 58 media and associations.
32 Source(s): eft; Statista estimates; Zoho; ID 780763 Outlook
Projected market size of the autonomous last mile delivery worldwide from 2019 to 2030 (in billion
U.S. dollars)
Autonomous last mile delivery - market size 2019-2030
100
91.5
90
80 76.07
Market size in billion U.S. dollars
70
63.24
60
52.58
50
43.71
40 36.34
30.21
30 25.12
20.88
20 17.36
14.43
12
10
0
2019 2020 2021 2022 2023 2024 2025 2026 2027 2028 2029 2030

33 Source(s): Statista estimates; MarketsandMarkets; ID 1103574 Outlook
Estimated market size of last mile delivery in North America from 2018 to 2022 (in billion U.S.
dollars)
Last mile delivery in North America - market size 2018-2022
60
50.95
50
45.09
Market size in billion U.S. dollars
39.9
40
35.31
31.25
30
20
10
0
2018 2019 2020 2021 2022
Note: North America; 2018

34 Source(s): Business Insider; TechNavio; ID 1040519 Outlook
References
Startup investment in last mile solutions worldwide from 2014 to 2018 (in billion U.S. dollars)
Global last-mile startup investment 2014-2018
Description
Source and methodology information
In 2018, over 3.87 billion U.S. dollars were invested in last mile delivery startups. In that same year, the last mile
Source(s) Deloitte delivery market in North America was estimated at 31.25 billion U.S. dollars. Last mile delivery involves the
journey of goods from a transportation hub to a final delivery point, usually a personal residence.
Conducted by Deloitte
Survey period 2014 to 2018
Region(s) Worldwide
Number of respondents n.a.
Age group n.a.
Special characteristics n.a.
Published by Deloitte
Publication date December 2019
Original source deloitte.com
Website URL visit the website
Notes: n.a.
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36 References
Number of parcels distributed worldwide from 2015 to 2018, by sector (in million units)
Parcel traffic worldwide by sector 2015-2018
Description
This statistic shows the number of parcels distributed worldwide from 2015 to 2018, with a breakdown by sector.
Source(s) UPU In 2018, domestic parcel traffic increased to over 14.8 billion units from 13.7 billion parcels in the previous year.
Conducted by UPU
Region(s) Worldwide
Age group n.a.
Published by UPU
Publication date November 2019
Original source upu.int
Notes: Values have been rounded. To retrieve the data, select all the
administrations from 2. Economic development class , then select 10.4
Number of parcels, domestic service and 10.5 Number of parcels,
international service from One or more Items and the Last three years
year from Format 1 .
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37 References
Year-on-year percentage change in global parcels and express volume from 2012 to 2018
Year-on-year change - parcels and express volume worldwide 2012-2018
Description
https://www.statista.com/statistics/246041/e-commerce-revenue-forecast-in-china/Growth rates for global parcel
Source(s) Various sources (Operator reports); IPC and express volumes have been increasing sharply in recent years, reaching a 9.1 percent growth in 2018. This
is an increase from only 4.3 percent in 2014. Reasons for growth The Asia Pacific region is the main source of
Conducted by IPC
the global increase of express and small package volumes. While the more developed markets of Europe and
Survey period 2012 to 2018 North America have experienced modest, single-digit growth over the last few year, the Asia Pacific market has
experienced double digit growth for every year since at least 2012. E-commerce in the Asia Pacific region In
Region(s) Worldwide turn, there are two interrelated factors behind much of the express and small package market growth in the Asia
Pacific region. First is the increasing size of the middle class, most notably in China but also, to a lesser extent,
Number of respondents n.a. in India. The second factor is the increasing prevalence of e-commerce in the region, fueled in part by the
aforementioned growth of the middle class. Home to industry giants Alibaba and Tencent, e-commerce in China
Age group n.a.
is expected to become a trillion U.S. dollar market by 2022. And while the Indian e-commerce market is nowhere
Special characteristics n.a. near as large, it is also valued in the tens of billions of U.S. dollars and growing rapidly.
Published by IPC
Original source Global Postal Industry Report 2019, page 11
Notes: Data for 2012 to 2015 was taken from a previous edition.
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38 References
Average last-mile delivery cost worldwide in 2018, by type of costs
Average last-mile delivery cost worldwide 2018
Description
The statistic gives the average costs of last mile delivery worldwide in 2018, broken down by type of cost. During
Source(s) Capgemini the survey, the average last mile cost incurred to organizations stood at about 10.1 U.S. dollars.
Conducted by Capgemini
Survey period October to November 2018
Region(s) Worldwide
Age group 18 years and older
Special characteristics 2,874 consumers and 500 grocery retailers and consumer product firms
from Netherlands, Germany, France, United Kingdom and United States.
Published by Capgemini
Publication date January 2019
Original source The last mile delivery challenge, page 21
Notes: n.a.
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39 References
Preference of fulfillment location in last mile delivery worldwide in 2018, by delivery type
Fulfillment preference location when delivering online orders worldwide 2018
Description
The statistic shows the fulfillment preference location in last mile delivery worldwide in 2018, broken down by
Source(s) Capgemini type of delivery. During the survey, it was found that 19 percent of respondents preferred to deliver online
deliveries directly to the retail storefront for same-day deliveries.
Region(s) Worldwide
Number of respondents 500
Special characteristics grocery retailers and consumer product firms from Netherlands, Germany,
France, United Kingdom and United States.
Notes: n.a.
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40 References
Share of total supply costs worldwide in 2018, by type of cost
Share of supply chain costs by type worldwide 2018
Description
Last mile delivery costs comprised the highest share of supply chain costs in 2018, with a survey conducted in
Source(s) Capgemini that year finding that they comprised 41 percent of the total supply chain costs for the businesses surveyed. This
compares to 13 percent for warehousing. Last mile delivery involves the journey of goods from a transportation
hub to a final delivery point, usually a personal residence.
Region(s) Worldwide
Age group n.a.
Special characteristics 500 grocery retailers and consumer product firms from Netherlands,
Germany, France, United Kingdom and United States.
Notes: The values may not add up to 100 percent due to rounding. The source
does not provide the age of the respondents or the survey type.
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41 References
Retail e-commerce sales worldwide from 2014 to 2023 (in billion U.S. dollars)
Global retail e-commerce sales 2014-2023
Description
In 2019, retail e-commerce sales worldwide amounted to 3.53 trillion US dollars and e-retail revenues are
Source(s) eMarketer projected to grow to 6.54 trillion US dollars in 2022. Online shopping is one of the most popular online activities
worldwide.
Conducted by eMarketer
Region(s) Worldwide
Age group n.a.
Published by eMarketer
Publication date June 2019
Original source emarketer.com
Notes: * Forecast. Includes products or services ordered using the internet via
any device, regardless of the method of payment or fulfillment; excludes
travel and event tickets. 2014 to 2016 data from earlier reporting
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42 References
E-commerce share of total global retail sales from 2015 to 2023
Worldwide e-commerce share of retail sales 2015-2023
Description
In 2019, e-retail sales accounted for 14.1 percent of all retail sales worldwide. This figure is expected to reach 22
Source(s) eMarketer percent in 2023. Retail e-commerce Online shopping is one of the most popular online activities worldwide with
global e-retail sales reaching 3.5 trillion U.S. dollars in 2019. With digital development exploding in the Asia
Conducted by eMarketer
Pacific region, it is no surprise that the fastest growing online retail market is India, followed by Spain and China.
Survey period 2015 to 2019 Digital retail development in these countries is strongly connected to the constantly improving online access,
especially in mobile-first online communities that have long struggled with the traditional fixed broadband
Region(s) Worldwide connections due to financial or infrastructure restrictions but enjoy the advantages of cheap mobile broadband
connections. The average order value of online shopping orders via smartphone and tablet devices still lags
Number of respondents n.a. behind traditional online orders via desktop but global e-retailers have been catching up on mobile e-commerce
sales. Mobile shopping via smartphone is particularly popular in Asia. As of the third quarter of 2018, Indonesia
Age group n.a.
was the leading digital market based on the share of population who had bought something via phone in the
Special characteristics n.a. past month with over three quarters of the population having done so. China, Thailand, South Korea, and
Vietnam completed the top of the ranking.
Published by eMarketer
Publication date June 2019
Original source emarketer.com
Notes: * Forecast. Includes products or services ordered using the internet via
any device, regardless of the method of payment or fulfillment; excludes
travel and event tickets. 2015 and 2016 data from earlier publication
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43 References
Retail e-commerce sales in the United States from 2017 to 2024 (in million U.S. dollars)
United States: retail e-commerce sales 2017-2024
Description
In 2019, U.S. online retail sales of physical goods amounted to 365.2 billion US dollars and are projected to
Source(s) Statista Digital Market Outlook; Statista reach close to 600 billion US dollars in 2024. Apparel and accessories retail e-commerce in the U.S. is projected
to generate 194.4 billion U.S. dollars in revenue by 2024.
Conducted by Statista Digital Market Outlook
Region(s) United States
Age group n.a.
Published by Statista
Original source Statista Digital Market Outlook
Notes: *Forecast The eCommerce market encompasses the sale of physical

goods via a digital channel to a private end user (B2C). Incorporated in
this definition are purchases via desktop computer (including notebooks
and laptops) as well as purchases via mobile devices such as
smartphones and tablets. The f [...] For more information visit our Website
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44 References
Cross-border e-commerce as share of total e-commerce worldwide in 2016 and 2022
Global cross-border e-commerce market share 2016-2022
Description
This graph shows the cross-border e-commerce as percentage of total e-commerce worldwide. In 2022, cross-
Source(s) DHL; Forrester Research; Practical Ecommerce border e-commerce is projected to account for 22 percent of e-commerce shipments of physical products. In
2016, the cross-border e-commerce market share was 15 percent.
Conducted by Forrester Research; Practical Ecommerce
Survey period 2017
Region(s) Worldwide
Age group n.a.
Published by DHL
Publication date February 2019
Original source DHL Global Connectedness Index 2018, page 21
Notes: *Forecast Defined as e-commerce involving the shipment of physical

products from the warehouse of the selling company directly to consumers
in another country as an individual parcel
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45 References
Biggest challenges for logistics providers in last mile delivery in 2020
Challenges for logistics providers in last mile delivery 2020
Description
This statistic illustrates the biggest challenges retailers, manufacturers and logistics providers have in last mile
Source(s) eft; Dassault Systèmes delivery in 2020. According to the survey, 35 percent of the respondents stated that reducing logistics costs is
the main challenge they have in providing last mile delivery.
Conducted by eft; Dassault Systèmes
Survey period 2020
Region(s) Worldwide
Age group n.a.
Special characteristics retailers, manufacturers, logistic providers and solution providers.
Published by eft
Original source Supply Chain Last Mile Report 2020, page 7
Notes: The source does not specify the type of survey, age of respondents or
exact date of survey. The values may not add up to 100 percent due to
rounding. The question was phrased by the source as follows:"What is the
biggest challenge with last mile?"
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46 References
What challenges do you face with your cross-border e-commerce (other than cost)?
Top challenges with cross-border e-commerce in the supply chain industry 2020
Description
This statistic details the expected challenges faced from cross-border e-commerce in the supply chain industry
Source(s) eft; Statista estimates; Zoho as of 2020. In the survey, the top challenge was navigating customs, with 44.5 percent of respondents listing
these as an expected issue.
Conducted by eft; Statista estimates
Survey period 2020
Region(s) Worldwide
Age group n.a.
Special characteristics industry professionals including retailers, brands and manufacturers
Publication date March 2020
Original source n.a.
Notes: Information about the age of respondents and method and exact date of
survey was not included in the report. Multiple answers were possible.
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47 References
Shipping costs in cross-border deliveries worldwide in 2019
Shipping costs in cross-border deliveries worldwide 2019
Description
This statistic shows the results of a global survey that took place in September 2019 regarding shipping costs in
Source(s) Dynata; IPC cross-border deliveries worldwide. During the survey, around 41 percent of respondents benefited from the free
shipping of retailers.
Conducted by Dynata
Survey period September 16 to 30, 2019
Region(s) Worldwide
Number of respondents 35,737
Age group n.a.
Special characteristics frequent cross-border online shoppers, who have bought physical goods
online at least once in the last three months and have made a cross-
border online purchase in the past year.
Published by IPC
Original source Cross-Border E-Commerce Shopper Survey 2019, page 14
Notes: Initial question: "Please specify the shipping cost for this particular
purchase?"
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48 References
Leading delivery service providers in the world when shopping online in 2018
Most used shipping service providers among online shoppers worldwide 2018
Description
This statistic presents the findings of a worldwide survey that took place in October 2018 regarding the most
Source(s) IPC; Survey Sampling International commonly used parcel service providers when shopping online worldwide. During the survey, 71 percent of the
respondents stated that the local post providers usually delivered the items to them.
Conducted by Survey Sampling International
Survey period October 2 to 23, 2018
Region(s) Worldwide
Age group n.a.
Published by IPC
Notes: n.a.
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49 References
Couriers and local delivery service providers' global market share in 2018
Market share of couriers and local delivery services - worldwide 2018
Description
This statistic represents the global market share of express and courier service providers in 2018. In that year,
Source(s) DHL; Various sources (Market Intelligence, company annual reports) United Parcel Service (UPS) held a global market share of about 22 percent. Express and courier service
providers' global market share In most countries, the state once held a monopoly on mail services. Traditionally,
Conducted by DHL; Various sources (Market Intelligence, company annual reports)
governmental agencies have long managed the delivery of letters and parcels. Only very recently have
Survey period 2018 policymakers begun to rid the public sector of such duties, although governments often retain a controlling
minority stake. Germany`s Deutsche Post, for example, went public in 1995 and changed its name to Deutsche
Region(s) Worldwide Post DHL in 2009. La Poste of France went public in 2010. In the United States, the UPS remains responsible
for providing postal service but, despite collaboration with FedEx , finds itself in competition with private package
Number of respondents n.a. delivery services. In light of the world`s growing digitization, the courier industry has adopted the use of new
technologies to track vehicles and parcels. In addition to that, parcel processing systems able to sort through
Age group n.a.
20,000 packages in one hour have made the industry more efficient. Satellite computer systems have also
Special characteristics n.a. improved the state of monitoring Internet-connected courier fleet trucks. While letter volumes are in decline due
to the ubiquity of electronic messaging, courier services remain the beneficiaries of growing online retail sales.
Published by DHL
Publication date October 2019
Original source Deutsche Post DHL Group Deutsche Post DHL Group Capital Markets
Day 2019, page 73
Notes: n.a.
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50 References
Deutsche Post DHL's revenue in 2019, by region (in million euros)*
Deutsche Post DHL - revenue by region 2019
Description
The statistic represents Deutsche Post DHL's external revenue in the fiscal year of 2019, by region. The
Source(s) DHL company generated over just over 11 billion euros from its Asia Pacific segment. Deutsche Post DHL is the
world's largest postal and logistics group.
Conducted by DHL
Survey period 2019
Region(s) Worldwide
Age group n.a.
Published by DHL
Original source Deutsche Post DHL 2019 Annual Report, page 109
Notes: * External revenue
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51 References
DHL's external revenue in FY 2019, by segment (in million euros)
DHL - revenue by segment 2019
Description
In the fiscal year 2019, DHL's revenue from its express business unit amounted to over 16.7 billion euros. A brief
Source(s) DHL overview of Deutsche Post DHL Deutsche Post DHL Group is a German supply chain management and
package delivery multinational company. The company is composed of several transportation-related segments
Conducted by DHL
that include postal services, express delivery, freight forwarding, and supply chain management. The company
Survey period 2019 was founded in 1995 as a result of privatization of the postal services in Germany. Since its establishment, the
company demonstrated a strong growth pattern in its operations and key financial indicators. Between 2005 and
Region(s) Worldwide 2019, the company`s capacity reached over 544,000 employees in 2019, up from 393,400 in 2005. Interestingly
Deutsche Post DHL`s total revenue fluctuated around 50 to 60 billion euros between 2009 and 2019, reaching
Number of respondents n.a. over 63.3 billion euros in 2019. Perhaps the stagnant growth pattern could be attributed to high competitiveness
in the international delivery and logistics industry. Deutsche Post DHL Group in the global logistics market The
Age group n.a.
company expanded its operations internationally with high comparative competitiveness in terms of efficiency,
Special characteristics fiscla year ends December 31. cost and quality of the logistics services it provided. In terms of contract logistics, DHL is the leading one
worldwide , with over six percent of the global market share. In courier and postal services, DHL holds the
Published by DHL highest share of couriers and local delivery services in Europe and the Asia Pacific. Yet, in the Americas region,
FedEx and UPS are the leading providers of couriers and local delivery services, and DHL is the third-largest
Publication date March 2020 provider . In 2019, Deutsche Post DHL`s revenue from its European operations were over 37.8 million euros,
making it the leading logistics company in the region. By revenue distribution, DHL is followed by Maersk and
Original source Deutsche Post DHL 2019 Annual Report, page 111
Deutsche Bahn AG in Europe.
Notes: n.a.
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52 References
United Parcel Service of America Inc.'s revenue from FY 2008 to FY 2019 (in million U.S. dollars)
UPS - revenue 2008-2019
Description
This statistic represents United Parcel Service of America, Inc.'s revenue from the fiscal year of 2008 to the fiscal
Source(s) UPS year of 2019. UPS generated over 74.1 billion U.S. dollars in revenue in the fiscal year of 2019.
Conducted by UPS
Survey period FY 2008 to FY 2019
Region(s) Worldwide
Age group n.a.
Special characteristics fiscal year ends December 31.
Published by UPS
Original source UPS 2019 Annual Report on Form 10-K, page 21
Notes: The figures prior to 2015 were taken from a previous annual report.
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53 References
United Parcel Service's package revenue in FY 2019, by segment (in million U.S. dollars)
Package revenue of UPS by segment 2019
Description
This statistic illustrates United Parcel Service's package revenue in the fiscal year of 2019, broken down by
Source(s) UPS segment. In that year, UPS generated almost 46.5 billion U.S. dollars in revenue from domestic package
operations.
Conducted by UPS
Survey period FY 2019
Region(s) Worldwide
Age group n.a.
Special characteristics fiscal year ends December 31.
Published by UPS
Original source UPS 2019 Annual Report on Form 10-K, page 21
Notes: n.a.
Back to statistic
54 References
FedEx Express' package revenue from FY 2013 to FY 2019 (in million U.S. dollars)
Package revenue of FedEx Express 2013-2019
Description
This statistic represents FedEx Corporation's total package revenue from the fiscal year of 2013 through the
Source(s) FedEx fiscal year of 2019. In the fiscal year of 2019, FedEx Corporation generated just over 29 billion U.S. dollars in
revenue from delivering packages. Domestic and international package services are categorized under the
Conducted by FedEx
company's Express segment.
Survey period FY 2013 to FY 2019
Region(s) Worldwide
Age group n.a.
Published by FedEx
Publication date July 2019
Original source FedEx 2019 Annual Report on Form 10-K, page 65
Notes: FedEx's fiscal year ends May 31. Figures through 2016 were taken from a
previous edition.
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55 References
Most used methods in package delivery worldwide in 2019
Package delivery methods used around the world 2019
Description
This statistic shows the results of a global survey that took place in September 2019 regarding the package
Source(s) IPC; Dynata delivery methods used around the world. During the survey, 66 percent of respondents chose home delivery as
their delivery method.
Conducted by Dynata
Region(s) Worldwide
Age group n.a.
Published by IPC
Notes: Initial question: "Considering your online shopping experiences of the past
12 months, where have you had your parcels delivered to?" Multiple
answers were possible
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56 References
How long did it take, from buying the product online until the order was delivered?
Average delivery speed of cross-border purchases 2019
Description
This statistic presents the findings of a worldwide survey that took place in September 2019 regarding the
Source(s) IPC; Dynata average delivery speed of cross-border purchases. According to 11 percent of the respondents, it took 30 or
more days for the delivery of cross-border goods.
Conducted by Dynata
Region(s) Worldwide
Age group n.a.
Published by IPC
Notes: n.a.
Back to statistic
57 References
What are your customers' most important wishes when it comes to last mile delivery?
Customers' wishes on last mile services from retailers 2020
Description
This statistic illustrates the findings of a 2020 industry professionals survey regarding the most wished last mile
Source(s) eft; Dassault Systèmes services from retailers. According to the survey, 42 percent of the respondents stated that their customers wish
free delivery.
Conducted by eft
Survey period 2020
Region(s) Worldwide
Age group n.a.
Special characteristics 152 solutions providers, 84 logistics providers and 78 retailers.
Published by eft
Notes: The source does not specify the type of survey; the source does not
specify the age of respondents. Respondents were able to choose 3
answers.
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58 References
Average Net Promoter Score for last mile delivery services worldwide in 2018, by selected country
Last mile delivery services' Net Promoter Score in selected countries worldwide 2018
Description
Customers worldwide are expressing dissatisfaction with delivery services, with a 2018 survey finding that
Source(s) Capgemini globally, the industry had a Net Promoter Score (NPS) of -9. The country with the highest NPS was the United
States with nine, while France had the lowest NPS of the countries in the survey with -29. The Net Promotor
Score is calculated by subtracting the number of customers who would not recommend a company (detractors)
Survey period October to November 2018 from the number of customers who would recommend the company (promoters).
Region(s) Worldwide
Special characteristics 2,874 consumers and 500 grocery retailers and consumer product firms
from Netherlands, Germany, France, United Kingdom and United States.
Notes: n.a.
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59 References
Consumer experience with consumer shipping companies in the United States from 2017 to 2020
U.S. consumer shipping companies - customer experience 2017-2020
Description
This statistic shows the American customer satisfaction index customer experience benchmarks for consumer
Source(s) ACSI shipping companies in the United States from 2017 to 2020. In 2020, the ACSI score for the physical condition of
the package received stood at 85, a decrease from 86 in 2019.
Conducted by ACSI
Region(s) United States
Age group n.a.
Published by ACSI
Original source ACSI Retail and Consumer Shipping Report 2019-2020, page 17
Notes: The American Customer Satisfaction Index (ACSI) scores on a 0-100

scale at the national level with 100 being the highest and best possible
score. The ACSI is an economic indicator based on modeling of customer
evaluations of the quality of goods and services purchased in the United
States and produc [...] For more information visit our Website
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60 References
Which areas of the last mile do you think will be the most important in the next three years?
Future development in last mile delivery 2020
Description
This statistic shows the areas in last mile delivery retailers and logistics providers worldwide think will be the
Source(s) eft; Dassault Systèmes most important over the next three years. During the survey, 16 percent of respondents mentioned electric
vehicles as one area that will become important in the next period.
Conducted by eft
Survey period 2020
Region(s) Worldwide
Age group n.a.
Special characteristics 152 solutions providers, 84 logistics providers and 78 retailers.
Published by eft
Notes: The source does not specify the type of survey; the source does not
specify the age of respondents. Multiple answers were possible.
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61 References
What technologies are you currently investing in?
Most important technologies industry professionals are investing in 2020
Description
This statistic illustrates the findings of a 2020 global industry professionals survey about the most important
Source(s) eft; Statista estimates; Zoho technologies invested in. During the survey, 45.1 percent of respondents invested in warehouse automation.
Conducted by Statista estimates; eft
Survey period 2020
Region(s) Worldwide
Age group n.a.
Special characteristics 203 service providers, 206 solutions providers, 134 retailers, 58 media
and associations.
Notes: Information about the age of respondents and method and exact date of
survey was not included in the report. Multiple answers were possible.
Back to statistic
62 References
Projected market size of the autonomous last mile delivery worldwide from 2019 to 2030 (in billion
U.S. dollars)
Autonomous last mile delivery - market size 2019-2030
Description
In 2019, the autonomous last mile delivery market was sized at 12 billion U.S. dollars. It is expected to grow to
Source(s) Statista estimates; MarketsandMarkets 91.5 billion U.S. dollars by 2030. The growth of the autonomous last mile delivery market is led by the
development of aerial delivery drones.
Conducted by Statista estimates; MarketsandMarkets
Survey period 2019
Region(s) Worldwide
Age group n.a.
Publication date July 2019
Notes: For the Statista estimate an exponential development of the values

between 2019 and 2030 was assumed to estimate the annual values. The
values for 2019 and 2030 were provided by the source.
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63 References
Estimated market size of last mile delivery in North America from 2018 to 2022 (in billion U.S.
dollars)
Last mile delivery in North America - market size 2018-2022
Description
In 2018, the last mile delivery market in North America was sized at 31.25 billion U.S. dollars. It is expected to
Source(s) Business Insider; TechNavio grow to just under 51 billion U.S. dollars in 2022. Last mile delivery involved the journey of goods from a
transportation hub to a final delivery point, usually a personal residence.
Conducted by TechNavio
Survey period 2018
Region(s) North America
Age group n.a.
Published by Business Insider
Original source businessinsider.com
Notes: All figures are estimates.
Back to statistic
64 References

Study Id49682 Last-Mile-Delivery

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Last mile logistics worldwide

LAST MILE LOGISTICS WORLDWIDE

Shipping costs in cross-border deliveries worldwide 2019 15

390 415 454

Note: Worldwide; 2014 to 2018

Note: Worldwide; 2015 to 2018

10.0% 9.2% 9.1%

Note: Worldwide; 2012 to 2018

Warehouse Retail storefront Retail store backroom Dark stores

Note: Worldwide; 2014 to 2019

Note: Worldwide; 2015 to 2019

Note: United States; 2017 to 2019

Note: Worldwide; 2017

Alligning warehouse and logistics On-time delivery 21%

Responding to last-minute changes

Navigation customs 44.5%

Corss-border logistics 37%

Managing expectations 34.5%

Cross-border returns 33.5%

Managing risk 28.5%

Seamless experience 28.5%

Tracking deliveries 27.5%

Cross-border partners 23%

Collecting data 20.5%

Managing demand 16.5%

Foreign currencies 9.5%

Retailer offers free shipping 41%

Specific free shipping promotion 9%

Free due to high item value 9%

Free due to loyalty programme 4%

Less than 5 EUR 15%

Between 6 and 10 EUR 11%

Between 11 and 20 EUR 5%

Between 21 and 30 EUR 2%

More than 30 EUR 1%

I don't know 13%

FedEx Corp. 30%

Note: Worldwide; 2018

Revenue in million euros

Europe, excluding Germany 18,807

Asia Pacific 11,040

Other regions 2,613

Note: Worldwide; 2019

Revenue in million euros

Global forwarding, freight 14,175

Supply chain 13,332

eCommerce solutions 3,852

Corporate center/other 149

Note: Worldwide; 2019; fiscla year ends December 31.

Note: Worldwide; FY 2008 to FY 2019; fiscal year ends December 31.

Package revenue in million U.S. dollars

U.S. domestic package 46,493

International package 14,220

Note: FY 2019; fiscal year ends December 31.

Note: Worldwide; FY 2013 to FY 2019

Post office 21%

Postal service point 14%

Parcel locker 12%

Office/ workplace 11%

Safe place at home 11%

Courier's parcel shop 10%

E-retailer's physical store 5%

Central collection depot 4%