26/01/2021 E-Commerce Quality Improvement Survey

E-Commerce Quality Improvement

Survey
This Survey is conducted majorly to identify the Quality issues in the E-commerce websites.
* Required

1. Name *

2. What do you Look for in a E-commerce Website? *

Check all that apply.

Functionality
Navigation
Information accessibility and actuality content
reliability
attractiveness and design

3. Where do you think you have experienced problem? *

Check all that apply.

simplicity of product search, ordering,

payment conditions
Product return issues
delivery time
rapid response
order status tracking
online help and customer support
communication with seller
transaction security and privacy
Installations, Integrating After sales services and warranties

https://docs.google.com/forms/d/1KcJh-t3oqenQQ8zfAzEoIwoDYAxnKwkw5yKMzytM0vQ/edit 1/2
26/01/2021 E-Commerce Quality Improvement Survey

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 Forms

https://docs.google.com/forms/d/1KcJh-t3oqenQQ8zfAzEoIwoDYAxnKwkw5yKMzytM0vQ/edit 2/2