.

ENQUIRY – AJÁNLATKÉRÉS

 Reference

We have seen you advertisement in Dealer’s Magazine.

Your name was given us by …

 Request

We should be grateful if you could send us your catalogue and price list.
I’d appreciate it if you would send me a quotation for 50 tons of oranges.
Would you please let us know if you have in stock AC1 screwdrivers.
Please give us as soon as possible your lowest quotation for BB62 DVD recorders.
Please let us know if you can supply us with 50 tons of oranges.

 Conditions

If you quote competitive prices, we will place regular orders with you.

 Ending

We look forward to hearing from you.

We should appreciate a prompt reply.

II. OFFER – AJÁNLAT

 Reference

Thank you for your enquiry of 10 August.

With reference to your letter of 10 August…
We have received your inquiry of 10 August.
We are very pleased to learn that you are interested in…
Focusing attention
We should like to draw your attention to our new range of ….
Terms of delivery
Our articles can be delivered within 10 to 12 weeks.

 Discount

For quantities over one ton, we can offer a discount of 10% on list prices.

 Enclosures

I enclose our catalogue and export price list for…

Please find enclosed our export catalogue

 Polite closing
 We trust that you will find our samples attractive and look forward to receiving your order.

III .ORDER – MEGRENDELÉS

 Reference

Thank you for your offer / catalogue of 22 March.

 Order

We have pleasure in sending you an order for …

We would like to place an order for the following products:
Please find enclosed the official order form.

 Discount

Considering the size of the order we hope you will agree to grant us a special discount of at
least 3%.

 Conditions / terms of payment

As soon as we receive your confirmation / acknowledgement we shall apply for the import
licence and take
the necessary steps to open the L/C (Letter of Credit).
We shall open an irrevocable L/C as soon as we receive your pro forma invoice.
We shall pay by banker’s draft on receipt of your pro forma invoice.

 Advice of dispatch

Please advise us when the goods have been dispatched.

 Packing

Please ensure that the goods are carefully packed.

The goods must be sent in seaworthy packing.

 Threatening

If you are not able to send the goods before the end of this month, please consider this order
as cancelled.

 Closing

We are looking forward to receiving the shipment.

 IV. COMPLAINT – REKLAMÁCIÓ

 Reference

We took delivery of the above order and regret to inform you that …

 Describing the problem

Unfortunately we find that you sent us the wrong goods.

We have examined the cases and found that the contents have been badly damaged.
The workmanship does not come up to our expectations.

 Asking for adjustment

We need the replacements immediately and in perfect condition.

 Threatening

If there are any further quality problems in the future, we will be forced to turn to an
alternative supplier.

 Closing

We trust this matter can be solved to our mutual satisfaction.

We trust this matter can be settled swiftly and amicably

Dear Sir or Madam,

I am writing to complain about the goods and service in one of your shops.

Last Friday, I went to the local Top Goods supermarket in Warwick, to buy dairy products,
which you advertised on your leaflet. However, most products had been sold already, and the
few remaining ones were a lot more expensive than on the leaflet. When I got home, I also
found out that the products I had bought were past their sell-by dates.

When I returned to the shop to make a complaint, I was told that the dairy counter had been
checked that morning, and that everything was fresh. The assistants refused any help, and did
not give me a refund either.

I am disappointed, and expect you to take some action as soon as possible. I am enclosing a
copy of my receipt, and I am expecting a full refund. I hope the matter will be settled in a
week’s time.

I look forward to hearing from you.

Dear Sir / Madam

I am writing to you to inquire about a vacancy in your company's London office for an IT
Project Manager. I have been told of this opening by a Mr Richard Brown who is currently
employed by your company.

If the position exists then I am very interested in it as I feel it is a perfect fit for my skills and
abilities. I am currently working for a leading multinational company, where I have been
successful in controlling cost and budgets, improving staff performance and completing
projects to time.

I look forward to discussing my relevant work experience and academic qualifications with
you and also explaining how I contribute to your company's continued growth and success.

Please feel free to contact me if you require clarification or any further information. I thank
you for your time and I look forward to hearing form you.

Yours sincerely,

Dear Sir or Madam:

I wish to express my dissatisfaction with the above iron, which I purchased from The
Electrical Store in Newtown on 10 October, 2015. On using it for the first time, I found that
the temperature control was faulty; it was not possible to set it for any temperature apart from
the highest, for cotton.

When I attempted to return the iron to the store, the cashier said that the store was unable to
replace it or offer me a refund but advised me that it could be sent away for repair. As I need
an iron on a daily basis, and it was not clear how long a repair would take, this option was
unsatisfactory. As the iron clearly does not function as it should and therefore does not
comply with the legal standards of product quality, I am writing to you to ask for a full refund
of the £35.99 retail price.

I look forward to hearing from you within the next two weeks.

Yours truly,

Dear Mr Black:

Following our telephone conversation earlier today, I am writing to give details of my

dissatisfaction with my stay at the New Hotel, Los Christianos, Tenerife, on 10– 18 August
2010, which I booked with your company for me and my family.
My central complaint is that the hotel fell far short of the description in the brochure. We had
booked two double suites, in rooms 213 and 214. Although the rooms were billed as four-star
accommodation, they were very cramped, and the furnishings were worn and dirty. In
addition, the shower in room 213 did not work. The hotel’s grounds, described in the brochure
as “pleasant, tranquil, and spacious,” were in fact bordered on two sides by a very busy main
road. The swimming pool was closed the entire week for repairs.

When we spoke to your representative, Tracey Mills, she promised to try to get the shower
fixed, but this took an unacceptably long time to happen—three days from when we first
complained. I asked her to fill out an accommodation report form detailing these issues and I
enclose a copy for your information, together with photos of the bedrooms and the hotel
grounds.

As I stated in my telephone call, I feel that we are due a full refund for this hotel stay as it
failed to meet the description in the brochure, and it ruined our holiday. I look forward to
hearing from you within the next two weeks.

Sincerely yours,