New Wording

In order to facilitate better integration with other ISO standards, the new high-level framework also incorporates a change of wording. The
new wording includes:

The term "products" has been replaced by "products and services" to make it clearer and easier for service providers

The terms "documentation", "documented procedures", "records", and "quality manual" have all been replaced by the term "documented
information"

The term "work environment" has been replaced by the term "environment for the operation of processes"

The term "monitoring and measuring equipment" is now referred to as "monitoring and measuring resources"

The term "purchased product" has been replaced by the term "externally provided products and services" partially in order to make it
clearer that services need to be considered as well

The term "supplier" is now called "external provider"

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