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Register T WTN C
Register T WTN C
Welcome to TONE Registration Page. By using this, you are agreeing to comply with and
be bound by the following terms. Please review the following terms carefully. The term
“TONE” or “us” or “we” or “our” refers to Tone Wow Sdn Bhd, Tone Excel International
Sdn Bhd and Tone Plus Sdn Bhd. The term “you” or “Members” refers to the user or the
person who is doing the registration. Following are the terms and conditions that govern
your access to the registration procedure. Please exit if you do not agree to abide to
these terms and conditions.
In the event of any inconsistency between the English version and the Bahasa Malaysia
version of these Terms and Conditions, the English version shall prevail.
1. You must sight and verify the identity of the customer by using any of the
following identification documents from the customer for registration purpose:
2. You must not proceed with the registration of a customer if the original and valid
identification document of such customer is not made available. You shall not
accept on TONE’s behalf any third party or photocopied identification documents
without sighting the ORIGINAL identification documents.
3. You must conduct the registration in the presence of the customer (ie. The
customer must be physically present at the time of registration). You shall not
register the customer if you are aware or has suspicion that the customer is not
the same person on the identification document.
4. You shall not register any customers who are below the age of 12. Such
registration shall always be rejected.
6. You must not use any false information to register new sim cards.
7. You shall ensure that each of the relevant sim cards sold is duly registered prior
to its usage to comply with TONE’s requirements and policies.
8. You must not register more than 5 sim cards per customer.
Note that TONE shall at all times be entitled to, in its sole and absolute discretion,
suspend and/or terminate your appointment with immediate effect if you fail to comply
with any provisions contained in the MCMC Prepaid Registration Guidelines which can be
referred to the link below :
https://www.skmm.gov.my/skmmgovmy/media/General/pdf/Prepaid-Registration-
Guidelines-MCMCG0117_1.pdf
PART B : PENALTY
1. TONE shall impose a penalty on Members who fail to ensure the accuracy and
veracity of the data as such acts constitutes a breach of the MCMC Prepaid
Registration Guidelines.
2. Type of penalties that will be imposed on the Members will depend on the
severity of their offence which includes but not limited to suspension and
termination.
3. Members who commit breach which includes but is not limited to the following:
(a) not adhering to the required method of registration as contained in the MCMC
Prepaid Registration Guidelines;
(b) failure to carry out proper verification in registering customers;
(c) selling pre-activated SIM cards to customers;
(d) using customers information to register new numbers without the knowledge
of the particular customers;
(e) using any false information to register new sim cards; or
(f) any other matter TONE deems appropriate, shall be dealt with in accordance
PART C: DEALING WITH COMPLAINTS AND BREACHES
(a) TONE will handle complaints received on any breach specified from the following
parties:-
(i) Malaysian Communications and Multimedia Commission;
(ii) Other Service Providers;
(iii) customers; or
(iv) any other sources.
(b) TONE shall revert to the complainant within fifteen (15) days from the receipt of a
complaint, on the resolution of the said complaint.
(c) The Member will be sent a Show Cause Letter by TONE should they be found in
breach of the MCMC Registration Guidelines and have to make written submission to
TONE within seven (7) days from the date of the Show Cause Letter on why such breach
is committed.
(d) If the written submission is unsatisfactory and the Member is found to be in breach,
TONE will issue a warning letter to the Member.
(e) A Member who fails to respond to the Show Cause Letter within the stipulated time
shall be given a notice of suspension and be suspended immediately.
(f) TONE shall conduct further investigation, and if the Member is found not to have
committed any breach, the suspension may be lifted.
(g) In the case of a repeated offence, TONE shall immediately send the Notice of
Suspension to the said Member and the Member shall be suspended for a minimum
period of three (3) months and all commission by TONE will not be paid to Member.
(h) If the Member is found to be in breach of any of the MCMC Prepaid Registration
Guidelines, TONE shall terminate the Member’s service, including all incentives and
commission and impose a penalty on the Member according to the penalty imposed by
MCMC.
Members may appeal against the suspension and penalty by submitting any relevant
documents and/or documentary evidence to substantiate that they have done all that is
necessary to rectify the breaches and have given written undertaking that such breaches
will not recur. Each appeal will be reviewed and decided upon by TONE on case to case
basis.
Additional Terms and Conditions specific to WOW will be made available on our
Website www.tonewow.net/tnc and Digi Service are set out in www.digi.com.my/tnc.
These, including amendments to them, are hereby incorporated as an essential part of
these Terms and Conditions, all of which are collectively referred to as “T&C.”
Jika terdapat pencanggahan diantara versi Bahasa Inggeris dan versi Bahasa Melayu
untuk terma dan syarat ini, versi Bahasa Inggeris akan diguna pakai.
6. Anda tidak boleh menggunakan maklumat yang salah untuk mendaftar SIM kad
baru.
7. Anda perlu pastikan setiap SIM kad yang dijual telah didaftarkan dengan betul
sebelum digunakan selaras dengan polisi dan keperluan TONE.
8. Anda tidak boleh mendaftar lebih dari 5 SIM untuk seorang pelanggan.
Dimaklumkan bahawa TONE sentiasa berhak atas budi bicaranya menangguhkan atau
menggantung pelantikan anda dengan serta merta jika anda gagal untuk mematuhi
peruntukan yang terkandung dalam Garis Panduan Pendaftaran Prabayar yang boleh
dirujuk kepada link dibawah:
https://www.skmm.gov.my/skmmgovmy/media/General/pdf/Prepaid-Registration-
Guidelines-MCMCG0117_1.pdf
BAHAGIAN B: DENDA
1. TONE akan mengenakan denda keatas Ahli yang gagal dalam memastikan
ketepatan dan kesahihan data kerana tindakan tersebut telah melanggar Garis
Panduan Pendaftaran Prabayar MCMC.
2. Jenis denda yang dikenakan kepada Ahli bergantung kepada kesalahan yang
dibuat yang mana termasuk dan tidak terhad kepada penamatan dan
penggantungan.
3. Ahli yang telah melanggar adalah merangkumi tetapi tidak terhad seperti berikut:
(a) TONE akan menangani aduan yang diterima diatas pelanggaran tertentu dari pihak-
pihak brikut:-
(b) TONE perlu memberi maklum balas kepada pengadu dalam lima belas (15) hari dari
hari aduan diterima, ke atas penyelesaian aduan tersebut.
(c) Ahli tersebut akan dikenakan Surat Tunjuk Sebab oleh pihak TONE jika mereka
didapati telah melanggar Garis Panduan Pendaftaran Prabayar MCMC dan perlu untuk
membuat surat bertulis dihantar kepada TONE dalam masa tujuh (7) hari dari tarikh Surat
Tunjuk Sebab dikeluarkan sebab pelanggaran tersebut dibuat.
(d) Jika surat bertulis tersebut tidak memuaskan dan Ahli tersebut didapati melanggar,
TONE akan mengeluarkan surat amaran kepada Ahli.
(e) Ahli yang gagal untuk memberi maklum balas kepada Surat Tunjuk Sebab dalam
tempoh masa yang ditetapkan akan diberi notis penggantungan dan akan digantung
serta merta.
(f) TONE akan melakukan siasatan lanjutan, dan jika Ahli didapati tidak melakukan
pelanggaran, maka penggantungan tersebut ditarik semula.
(g) Dalam kes kesalahan berulang, TONE akan menghantar Notis Penggantungan serta
merta kepada Ahli tersebut dan Ahli tersebut perlu digantung untuk tempoh masa minima
tiga (3) bulan dan semua komisen dari TONE tidak akan dibayar kepada Ahli.
(h) Jika Ahli didapati telah melanggar mana-mana Garis Panduan Pendaftaran Prabayar
MCMC, TONE akan menghentikan perkhidmatan Ahli tersebut, termasuk semua insentif
dan komisen serta mengenakan denda kepada Ahli tertakluk kepada denda dan syarat
yang dikenakan oleh pihak MCMC.
Ahli boleh membuat rayuan terhadap penggantungan dan denda dengan mengemukakan
mana-mana dokumen dan/atau bukti yang relevan untuk membuktikan bahawa mereka
telah melakukan semua yang diperlukan untuk memperbaiki pelanggaran dan memberi
pengakuan bertulis bahawa pelanggaran yang sama tidak akan berulang semula. Setiap
rayuan akan disemak dan ditentukan oleh pihak TONE berdasarkan kes demi kes.
Terma dan Syarat tambahan khusus untuk WOW akan dibuat di laman web kami
www.tonewow.net/tnc dan perkhidmatan Digi dinyatakan di www.digi.com.my/tnc. Ini
termasuk pindaan kepada mereka, dengan ini dimasukkan sebagai bahagian asas untuk
Terma dan Syarat ini, semuanya secara kolektif merujuk sebgai “T&C.”