Mercado, Alyza Noeri A.

SBENT3O
Activity 1: E-Commerce Webinar
Proof of registration:

Reflection:
This free webinar session of DTI helps me to expound my knowledge regarding in
e-commerce industry. As they invite some popular Online Businesses like Lazada,
Zalora, Grab Express, LBC, and Lalamove. This is very helpful webinar as both
consumer and an Entreprenuer student who is eager to learn about that matter.
They ask concerns from their viewers about the issues that happening in online
transactions like the sending wrong items or Damage items, I also gain some
information about how they handle that as for lalamove they said that they give
support for their consumers, partner drivers, and sellers. They give free seminars
and training for them especially for their drivers.
Lalamove said that they need to ensure by taking a picture as a proof that the
parcel is received in a logistics hub in good condition, and same as the buyer
receive the parcel. As for Lazada, they pick up the wrong item for free and send
the right item in buyer also for free. They also added many partners for the security
of both consumers and sellers as well as their drivers. Moreover, Grab Express said
they requires their driver to open the parcel and take a photo to ensure the
condition of the item also, It depends in the policy of the platforms.
Overall, how they handle customer complaints and how they ensure their
legitimacy are quite similar with each other. For me, as a Consumer they help me
to be aware about my rights concerning the products that I received from those
platforms and courier. That there are return and refund process that we consumers
are covered. Furthermore, As an Entrepreneur student who wants to have own
business someday, I was detailed oriented how to handle those consumer
complaints and issues. It helps me to realize that in Online Business I need to gain
and acquire more knowledge and experience how to handle consumer complain
that It's important to respond quickly and efficiently to avoid misunderstanding
also, avoid getting a bad reputation.