Assessment Tool

Stakeholder behaviorial map

If resistant, what is the root cause? If
Who is the stakeholder or What is the neutral, how might it be improved? If How is the resistance being
stakeholder group? behavior? positive, how might it be improved expressed or demonstrated?
further?

Management's behavior about the Being the cause and

change can be improved further by facilitators of change the
Positive
engaging all the management team in management is concerned
about the
Management discussions and plans, confronting the with implementing the
change
resistance directly, and always dealing change and making the
program
with people in a fair, straightforward, organization more efficient,
and timely manner. productive, and effective.

Employees behavior towards change

Employees seem to be
Neutral program can be improved by
comfortable with the
Employees about the motivating them and attaching currently employed systems
change performance based rewards on the
and do not want to get their
program basis of achieving success in the
change program. work routines changed.

Being the shareholders and

Investor's behavior towards the
Positive creditors the investors show
change can be improved by
Investors about the presenting them the predicted great interest in the probable
change increased profitability of the
program financial results after implementation company and the company
of the change. can easily raise more funds.

The suppliers are positive

Positive The supplier's behavior can be
about the change program
Suppliers about the changed by presenting them the and they will be more willing
change increased future liquidity of the
to provide materials on credit
program company.
terms.

The customers of the

company have a negative
Negative The customer's behavior can be behavior about the change
Customers about the changed by providing them with the program due the false
change details of the improved products and anticipation that the products
program services of the company. of the company may get
expensive and out of their
reach.
 What is the
What action is to be
completion
taken?
date?

Management has to plan

the change program take
each of the stakholder
involved with them.

5-Nov-19

Employees are to
motivated and
explanations are to
provided to them about
the enhanced working
conditions.
10-Nov-19

More investments are to

be attracted from
potential investors.

30-Nov-19
The suppliers are to be
taken into confidence
that their due balances
will be paid to them
periodically and with
improved
30-Nov-19

The customers are to be

communicated about the
added benefits they will
get as the company will
implement the change
and the increased
features of the products
offered.
30-Nov-19