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REVISION NO.: 0
CONFIDENTIALITY
The information contained in this document is confidential to Kuwait Integrated Petroleum Industries
Company. Accordingly. copyright for this document is retained with KIPIC and no copying in any format
of this document is permitted without the written permission from KIPIC -Management.
Signature Date
VASUDEVA MENON
Industrial Hygiene Officer
Authors
JAMAL AL-SUWAILEM
Chief Industrial Hygienist
DHARI AL - GHARABALLI
Reviewer
Team Leader, HSE Systems
ABDULLAH M. AL - AWADHI
Approver Manager HSE, Security & Fire
Effective Prepared /
Rev. Details of revision Reviewed by Approved by
date amended by
2
3
DESCRIPTION OF EFFECTIVE
REV. NO. PAGE NO. APPROVED BY
AMENDMENT DATE
EXECUTIVE SUMMARY
This document is to establish guidelines and procedures for protection of KIPIC employees
and contractors from ergonomic hazards and to prevent the occurrence or aggravation of
musculoskeletal disorders (MSDs).
The major standards referred to include documents from KPC HSSEMS Standards, KEPA,
NIOSH, SHELL DEP, ISO Standards on Ergonomics.
This program applies to all offices of KIPIC including contractor offices within KIPIC and
all KIPIC Employees and contracted employees (Exclusions: - Industrial ergonomic issues:
Process Units / Warehouse / Laboratories, Workshops, Construction sites etc.)
Details of medical evaluation and case management for KIPIC employees and contractors
diagnosed with work-related musculoskeletal disorders (WMSDs) is provided in the form
of primary, secondary and tertiary medical care.
The document provides detailed information on ergonomic risk assessments and control
measures.
This process establishes the minimum requirements for an integrated, effective, and
sustainable process to protect KIPIC employees & contractors from the risk factors
associated with inadequate ergonomic conditions and practices in office premises. The
primary focus of the process is to prevent workplace conditions that contribute to work-
related musculoskeletal disorders (WMSDs) through a systematic approach of proactive
and effective reduction of ergonomic risks in existing workstations / facilities and future
designs. The common goal is to reduce ergonomic risk factors to the lowest level possible
when technically and financially feasible. In addition, the process provides for a
comprehensive management process for those WMSDs that do occur.
2.0 REFERENCES
• Ensure all applicable components of the process are implemented and sustained.
• Set up an ergonomics team to implement the process
• Track measures and progress to goal regularly.
• Report progress to top management
• Ensure process documentation is maintained and complete.
• Maintain records of annual program evaluation and review
Administrative Controls: - Changes to work place and workforce that control or reduce
exposure to risk factors. Examples include job rotation and work breaks.
Baseline survey: - A qualitative method to identify which work positions should have a
quantitative ergonomics hazard analysis.
Carpal Tunnel Syndrome: – Entrapment of the median nerve of the hand and wrist in the
passageway (tunnel) through the carpal bones of the wrist; usually results in numbness in
the fingers and pain on gripping.
“At risk” employees: -. Those whose job tasks have multiple risk factors that have a
higher probability of causing a musculoskeletal disorder (MSD) depending on the relative
degree of severity of each factor.
Engineering Controls: - Changes to workstation design, setup, layout, and tools that
control or reduce exposure to risk factors.
Ergonomics: - The science of designing the work environment to meet the capabilities
and limitations of people in order to enhance productivity, efficiency, comfort, and to
reduce work-related injuries and illnesses.
Ergonomic hazard: - A workplace condition that poses an excessive biomechanical or
environmental stress on a worker (e.g., problems related to workstation layout, work
methods, tools, and job design that include aspects of work organization, production, line
speed, posture and force, work / rest regimens, and repetition rate).
Job: - One or more tasks that are performed during the course of a workday. Usually
similar sets of tasks are performed daily. Jobs are sometimes described by characteristic
tasks or groups of tasks, such as “machine operation”, “shipping”, or “maintenance”.
Job Task: - Series of motions and activities performed during one cycle with a specific
machine or tool.
Job enlargement: - A method of alleviating physical fatigue and stress in a particular
group of muscles / tendons / nerves by varying and expanding the specific tasks within a
job so as to use other muscle / tendon / nerve groups throughout the work shift.
Occupational Health (OH): - The industrial hygiene and medical systems that protect and
enhance health, productivity and wellness by anticipating, recognising, evaluating,
controlling, and managing workplace health hazards. These systems also mitigate
illnesses and injuries by promptly recognising, treating, investigating, and taking corrective
actions. Occupational Health hazards can be chemical, physical, ergonomic, and
biological in nature or related to stress or indoor air quality.
In practice, OH concentrates mainly on health hazards that may arise from repeated long-
term exposure leading to prolong sub-chronic or chronic health impairment. Safety relates
more to single exposures resulting in sudden health impairments or even death.
Industrial hygiene (IH): -The systems that protect and enhance health by anticipating,
recognizing, evaluating, controlling, and managing chemical, physical, ergonomic, and
biological hazards in the workplace.
Personal Protective Equipment (PPE): - Clothing and other accessories designed to
create a barrier against chemical, physical, thermal, radiological, or mechanical hazards
in the workplace.
Recovery pauses: - Rest periods to relieve fatigued muscle / tendon / nerve groups. The
length of rest periods depends on the tasks overall effort and total cycle time.
Task: - One of the specific work objectives or procedures performed in a job (e.g., “set
up”, “operate a machine”, and “clean up”). A task may consist of one or more elements.
5.0 PROCEDURE
The standard like ISO 26800: 2011 (Ergonomics – General Approach, Principles and
Concepts) highlight the general ergonomic approach and specifies the basic ergonomics
principles and concepts and these are applicable to the design and evaluation of task,
jobs, tools, equipment, systems, organizations, services, facilities and environments in
order to make them compatible with the characteristics, the needs and values, and the
abilities and limitations of working personnel. For further necessary details and
information, the mentioned ISO 26800: 2011 standard can be referred .
The general guidelines provided in Appendix 1 can be referred for the details in order to
manage the ergonomic issues related computer workstations
KIPIC requires that all employees attend a general ergonomic awareness training
program. Awareness training shall be conducted at the time of hire and on a refresher /
periodic basis thereafter. The contents of the initial and refresher training programs shall,
Title: Office Ergonomics Rev.0 Ref No.: KIPIC/HSESF/SYSOH/18/1603
Date of Issue: November 2018 Page 11 of 37 Next Review date: November 2021
Chemical Hazard Management
at a minimum, include the following:
• The requirements of applicable national or local regulations
• The requirements of this ergonomics procedure
• Recognition of workplace risk factors for MSD and understanding general
methods for controlling those risk factors
• Identifying the signs and symptoms of MSD that may result from exposure to such
risk factors
• The procedures for reporting ergonomic risk factors to supervision and
management
In addition to general awareness training, employees shall receive task specific training to
address ergonomic considerations. Ergonomic hazards shall be identified in standard
operating procedures. Task-specific training shall be specific to the hazards identified in
each work area. Examples of task-specific training include the following:
Employee training required by this procedure shall be documented for each employee.
Copies of training records shall be maintained by KIPIC.
Workplace analysis is the systematic study of work; it can be performed at different levels
of detail. The detail workplace analysis must emphasis on identification of specific tasks
and processes that may put employees at risk of developing MSDs. The following are
several different approaches. (Refer Appendix -3).
Occupational medical resources, where available, must direct and oversee the medical
management process for the control and elimination of MSD at all sites / facilities.
It should be ensured that employees who report early signs and symptoms of MSD. have
the opportunity for prompt evaluation by KIPIC medical personnel or MSD medical
specialists as required. In general, the earlier symptoms are identified, and treatment is
initiated, the less likely it is that a serious disorder will develop (e.g., carpal tunnel
syndrome). The medical provider(s) should determine physical capabilities and work
restrictions of affected workers, as applicable. KIPIC should attempt to accommodate work
restrictions by assigning employees to tasks consistent with medical restrictions or
All incidents related with ergonomic hazards at workplace shall be reported through
company Incident Reporting and Investigating Procedure.
1. Introduction
Computers are common in today's offices and workplaces. Many employees in KIPIC
spend all or part of their workdays using a video display terminal (VDT). The increase in
VDT use, however, frequently has not been matched with ergonomic considerations for
the VDT operator. The application of certain ergonomic principles can make working with
a VDT more comfortable. The purpose of this section is to discuss these principles and
how they can be successfully employed by VDT users. The areas most likely to be affected
during VDT use include the eyes, the hands, and the back. To reduce these problems,
primary considerations should be given to the following:
• Work station and procedures
• Work station lighting
• The video display terminal
• Vision care
A little thought given to the best position for your display and the most effective use of the
space available to you can save both time, effort, and reduce discomfort. Organize your
desk or worktable to accommodate the materials and equipment you need to use. Place
the items you need regularly (i.e., telephone, phone index, etc.) within easy reach.
Experiment with the placement of your keyboard, screen, and other items you work with
to find the arrangement that works best for you.
The hands and wrists of an individual working at a VDT should be parallel to the floor,
neither slanting upward nor downward, but keeping the wrists and arms in a neutral,
horizontal position. If your wrists are slanted upward, lower your keyboard until your wrists
and hands are horizontal. Some operators find it helpful to have their wrists supported by
a padded bar directly in front of the keyboard. Employees should attempt to alternate tasks
to reduce repetition and take several micro breaks of approximately 1 minute each several
times an hour to relax their hands and fingers. Performing hand and wrist exercises during
2.3. Back
To gain the most from your VDT, both the equipment and the area where it is installed
should be arranged and adjusted to suit your individual needs and the kind of work you
perform. This section is designed to help you find the arrangements that work best for you.
Whether you are an experienced VDT user or starting to work with a VDT for the first time,
the suggestions that follow will help you work more comfortably and effectively. The way
you set up your display, worktable, and chair are probably the most important
consideration in working comfortably. Although there is no such thing as an "ideal" working
posture, the suggestions in this section will aid in minimizing fatigue and discomfort.
Document holders are especially useful for those working primarily from source
documents. When properly positioned, a document holder or copy stand can reduce the
number of times you have to move your head back and forth between the screen and
source document. When using a document holder position it at a level that is comfortable,
close to the screen, and at or close to the same level. Position the desk lamp, if used, so
that it illuminates source document without creating a glare on the VDT screen.
A comfortable chair, which allows you to change to a variety of positions during the day,
is important whether you work with a VDT or are involved in any other long-term sitting
tasks. You can find the sitting positions that suit you best by following these suggestions:
• Adjust the height of your chair's seat so that your thighs are horizontal to the floor,
your feet rest flat on the floor, and your arms and hands are comfortably positioned
at the keyboard (horizontal to the floor). For maximum comfort, the seat height,
backrest, and armrests should be easily adjustable.
• Use a chair constructed of a padded, roughly-textured, porous, cloth material (rather
than plastic-fabric) to help prevent sliding and heat buildup.
• Use a footrest if your chair is too high for your feet to rest flat on the floor when seated
at your VDT.
• Adjust the back rest of your chair so that it supports your lower back and fits the
If general room lighting levels are a problem, seek the assistance of the manager. Building
maintenance may be able to reduce the number or wattage of light sources or investigate
the use of baffles or parabolic lenses. Building maintenance should always be consulted
if fluorescent lights need to be replaced. When evaluating lighting problems, consider the
following:
• Use drapes, shades, or blinds to control glare. Uncontrolled outside light from
windows is frequently the most significant cause of glare.
• Use indirect or shielded lighting when possible.
• Avoid intense or uneven lighting in the field of vision.
• Antiglare screens are sometimes helpful but may cause the characters to become
fuzzy. The anti-glare screen should be cleaned frequently to minimize fingerprints
and dust that can reduce the character clarity.
• If you wear glasses, your vision specialist can provide lenses with a glare- reducing
finish.
• Adjust the desk lamp or task light, if used, to avoid reflections on the screen.
• Reduce overhead lighting, where possible, by turning off lights or switching to lower
wattage bulbs.
• Place terminal screen perpendicular to the windows whenever possible (especially if
In addition to general office lighting, task or desk lamps may be needed for shadowed
areas, reading documents with poor print quality, or tasks involving small detail.
Individuals using task lighting should be careful it does not cause unnecessary glare
problems on the VDT screen. Most people will not require task lighting and, since it can
create glare problems, it should be used primarily to solve those lighting problems that
cannot be resolved using other methods.
A comfortable viewing distance depends on the size and quality of the screen characters
as well as an individual's ability to maintain focus. Many people prefer a viewing distance
range of 20-26 inches from their eyes to the screen. This is slightly farther than the typical
reading distance of 12-18 inches.
In most situations, the top of the screen should be slightly below eye level when individuals
are operating a VDT. Adjustable document holders should be placed close to the VDT
screen and within the same general viewing distance.
To reduce VDT operator discomfort, the VDT screen must be clean of fingerprints, dust,
and dirt. Character brightness should be adjusted for maximum clarity and comfort for the
individual user.
5. Vision Care
Eyes can become fatigued and irritated performing many tasks, including reading, driving,
or using a VDT. Eye fatigue is usually normal and temporary; however, it can be minimized
with a little attention to good work practices and attention to your environment. Regular
Operation:
Work Posture
1. Remarks
Does the workstation ensure operator posture as follows
Head and neck upright or in line with the trunk (not bent
1.1 Yes No
down or back)
1.2 Head, neck, and trunk face forward (not twisted) Yes No
Upper arms and elbows are close to the body (not extended
1.5 Yes No
outward)
1.7 Forearms, wrist, and hands are straight and in line Yes No
2. Monitor Yes No
2.6 Are fonts and images sharp, clear and easy to read? Yes No
There is enough space under the work surface for the legs
3.2 and feet so that the user can get close enough to the Yes No
keyboard to type comfortably.
5. Chair
Seat pan width and depth accommodate the use (seat pan
5.1 Yes No
not too big or small)
Seat pan does not press against the back of the knees and
5.5 Yes No
lower legs (seat pan not too long)
6. Accessories
6.2 Palm rests are padded and free of sharp or square edges Yes No
Training
7.
Is the operator trained in following
Note:
Workplace analysis is the systematic study of work; it can be performed at different levels
of detail. The detail workplace analysis must emphasis on identification of specific tasks
and processes that may put employees at risk of developing MSDs. The following are
several different approaches:
Facility surveys and job analyses shall be performed to determine potential risks related to
common ergonomic stress factors such as:
• Awkward postures
• Forceful exertions
• Repetitive motions
• Contact stresses
• Manual lifting activities
• Use of computers and video display terminals
• Insufficient pauses and rest breaks for recovery and/or machine paced work
• Other environmental conditions such as extreme temperatures, vibration, noise
(Refer Appendix -6), poor illumination and inadequate indoor air quality
While performing a facility survey or job analysis, one or more techniques shall be used to
evaluate potential ergonomic stressors. Commonly used techniques for evaluating
stressors include the following:
• Observing workers performing a task to determine a time-activity analysis and job
cycle data (videotaping may be beneficial for later review of data)
• Photos of work postures, workstation layouts, tools, etc.
• Workstation measurements such as work surface heights or reach distances
• Measuring tool handle sizes, weighing tools and parts, and measuring part
dimensions
• Determining characteristics of work surfaces such as slip resistance, hardness and
surface edges
Frequency rating
Severity
Frequency 1 2 3 4
1 1 2 3 4
2 2 4 6 8
3 3 6 9 12
4 4 8 12 16
RED indicates Risk rating of 4 (high risk)
Orange indicates Risk rating of 3 (moderate risk)
Blue indicates Risk rating of 2 (low risk)
Green indicates Risk rating of 1 (negligible risk)
MSD Assessment shall be subjective during risk assessment based on feedback from
employee
Title: Office Ergonomics Rev.0 Ref No.: KIPIC/HSESF/SYSOH/18/1603
Date of Issue: November 2018 Page 27 of 37 Next Review date: November 2021
Chemical Hazard Management
Appendix – 4: Development of Ergonomic Hazard Control Strategies
The traditional hierarchy of controls shall be followed. The priority for control
implementation should begin with the job functions with the most severe concentration of
multiple risk factors for the greatest number of employees. The following shall be used as
a guideline.
Engineering controls are the preferred approach to preventing WMSD. The proper
application of engineering controls will attempt to design a job (including workstation
layout, selection and use of tools, and work methods) to take account of the capabilities
and limitations of the workforce. Engineering controls include, but are not limited to, the
following considerations:
The goal of the ergonomic process is the primary prevention of ergonomically related
conditions. This is achieved by partnering occupational medical resources with the
ergonomics team to prevent musculoskeletal disorders or their recurrence and/or decrease
risk factors for MSD in the workplace. The aim of secondary prevention is the detection of
early musculoskeletal disorders and proactive management. The aim of tertiary prevention
is to minimise the effects of musculoskeletal disorders and disability on (i.e., to restore
function) to the individual.
Primary Prevention
Medical personnel should:
• Serve as a resource to the ergonomics team.
• Receive appropriate training in ergonomics principles; recognition / identification,
evaluation, and treatment of work related musculoskeletal disorders; and principles of
rehabilitation and work conditioning.
• Perform walk-through audits when needed, to evaluate job tasks and job methods for
ergonomic-related interface issues and be familiar with all jobs on the site.
• View every interaction with employees as an opportunity to educate them about safe
work methods, healthy lifestyles, good mental health, and available health resources.
• Assist the ergonomics team with the design and analysis of the risk assessments.
• The site ergonomics team shall be contacted during design for continuity with record
keeping guidelines. This survey shall not be used to diagnose disorders.
• Perform musculoskeletal screening evaluations of employees in jobs with multiple risk
factors for musculoskeletal disorders.
• Develop, implement, or resource health-promotion activities related to ergonomics
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Chemical Hazard Management
including simple exercises during office hours as preventive measures.
• Assist the ergonomics team in identifying appropriate community health/medical
resources to assist with the site’s ergonomics efforts.
• Use job descriptions and job-demand analysis in performing fitness-for-duty
assessments.
Secondary Prevention
All employees who experience musculoskeletal disorder related symptoms or signs should
be provided prompt, effective MSD management at no cost to the employee.
Musculoskeletal disorder management shall include access to a health-care professional,
any appropriate work restrictions, and evaluation and follow-up of the incident.
Whenever any employee reports with MSD symptoms requesting or in need of Rest/ sick
leave/ restricted work, the same employee could be referred to the Occupational Medical
Resource for evaluating work relatedness of the symptom or disease who should provide a
written opinion with a copy to the employee. These cases are documented as work related
if they are so as per definition given under section 4. These cases could serve as a sentinel
case or cluster for further investigation by the ergonomic team at the work place.
Type of location inside the industrial Establishment Allowed Noise Level Limits
Buildings (dBA)
• Conference room 35-40
• Offices 40-45
• Canteen 50-55
ii. Shell DEPs Standards - Noise Control Amendments / Supplements to ISO 15664
(31.10.00.31-Gen). - Section 5: (General Noise Limits (Immission Requirements)
The required illumination levels, measured at the working plane or 1 m above the floor level
in a horizontal plane, are shown in the table below. For more details, reference shall be
made to above Shell DEP.
REQUIRED ILLUMINATION LEVELS
Emean
Location Notes
(Lux)
CONTROL ROOMS
PLANT AREAS
pumps,
Operating areas requiring compressors,
150 3
regular operator intervention generators, drivers,
valves, manifolds,
loading arms,
Indicating etc.
instruments,
Local control and monitoring
gauges and control 75
points
devices
Level gauges (see-through) to be lit from behind by
single tube fluorescent luminaries
walkways, platforms,
Access ways: stairways, ladders, 25
module roofs
(offshore)
NON-PLANT AREAS
local on workbenches
400 4
Workshops and garages and machine tools
outdoor storage and
50
handling areas
indoor between
150
storage racks
bulk storage 50
Warehouses and stores
outdoor storage
5
areas
NON-INDUSTRIAL AREAS
Car parks 1
1. 300 lux applies at night and 500 lux during the daytime. Control of the illumination
level down to 100 lux should be possible either by switching off rows/groups of
luminaires, or by use of electronic dimmers, or both.
2. 150 lux applies for normal access and 300 lux for maintenance activities. The
illumination level should be controlled by switching each lamp in a twin fitting from
separately controlled circuits or by switching alternative fittings.
3. Where overhead travelling cranes are installed, floodlights should be fitted under
the crane beam to provide an illumination level of 400 lux for better illumination
during maintenance.
4. In areas where very fine work is carried out, local lighting with higher illumination
levels may be required, e.g. 750 – 1000 lux on an instrument workshop bench.
5. Higher illumination levels apply where security fence lighting is required, e.g. for
use with video camera surveillance. These shall be specified to be compatible with
the video system utilised.
6. At the security barrier and checkpoint in front of site entrance gatehouses, higher
illumination levels may be required.
7. In rooms where VDUs are permanently installed, the lighting shall be designed to
avoid reflections and glare from the screens.