EGZONA FIDA

Eqrem Zengo Debar 1250 · +389 78 653 823

egzonafida@gmail.com · LinkedIn Profile Egzona Fida

My aim is to obtain a position as a customer service manager overseeing a team of customer service
representatives while applying conflict resolution, leadership, oral and written communication and
organizational skills in a way that improves processes and enhances employee and customer satisfaction
rates.

EXPERIENCE
3RD MAY 2019 – PRESENT
OPERATIONS DEPARTMENT SUPERVISOR, SLICE
Highly self-motivated and self-incentive while performing my duties, helping the team to achieve
the best results and performance. Friendly supervisor skills, always open to listen my team
members opinions and a dedicated person who aims to provide the best feeling and the highest
satisfaction to our partners. Highly potential to work with a flexible schedule!

5TH JUNE 2017 – 31ST NOVEMBER 2018

JOURNALIST, LAJME.AL & INFOSHQIP.COM
Strong communication skills, professional writing culture and very creative person. Managed to
work for two different portals meantime! Used to work overtime without any obstacles, that’s
why I can say that if I like the environment, I can be very productive.

EDUCATION
MAY 2020
MBA – MASTER IN BUSINESS ADMINISTRATION, SOUTH EAST EUROPEAN UNIVERISTY
Almost finishing the first year of my Master studies, as of now my GPA is 9.50. Opportunity to do
my specialization in one of the top ranked universities in USA, where I can specialize myself in
business administration or any related field. Strong management skills gained during my studies,
here takes part a Project Manager role for a company, also being a start-up seller on an e-
commerce platform, high knowledge in different programs and software’s!

JUNE 2019
BACHELOR IN BUSINESS AND ECONOMICS, SOUTH EAST EUROPEAN UNIVERISTY &
LONDON SCHOOL OF ECONOMICS (LSE)
Finished Bachelor studies with an 8.93 GPA, being part of different projects, presentations and
conferences. Got very professional skills and knowledge in different fields such as Business
Modeling, Business Communication, Business Law, Management, Finances, Accounting and
normally Economics.
SKILLS
 Leadership skills  Conflict resolution
 Professional Communicative skills  Environment Friendly
 Organizational Skills

ACTIVITIES
To give you a bit clear view about myself, I am a shopping addicted woman, I can say that’s my passion!
During my free time I prefer to read business books, watch movies or go out with my friends. Family
comes over than everything. When I have free time, I also prefer to go at gym, I love to be fit and
healthy and this way another passion shows up here – Master Chef in cooking healthy food! And last but
not least – if you want to know the vision for my future is to be a very successful business woman!