Questions

Ticket Number: 4150655407

1. When was the ticket created?

2. What is the ID of the agent that created the ticket?

3. What is the name of the ASC assigned to perform the repair?

4. What was the warranty status of the unit when the customer called in?

5. Did the CRC order parts to complete the repair? If so, when?

6. Will the repair be covered by Samsung or will the customer pay?

7. How many repair tickets are there for this unit?

8. How many completed repair tickets are there?

9. How many products are registered on the customer’s account?

10. What is the place of purchase of the unit and is it in the SRA participating dealers?

11. If the customer is found to qualify for accommodations, what would you offer the
customer?