Questions

1. What is DOM++?

2. If a Samsung Chromebook in G-CIC shows its manufacturing date to be 12/25/2010, what

will the warranty end date be according to DOM++?

3. What’s the difference between a leased product and a financed product?

4. What are the means by which a customer can send us a BOS?

5. What are the different warranty status codes?

6. True or false, all consumer products used in an industrial or commercial application are not
eligible for warranty repair.

7. True or false, the warranty is voided for devices having issues because of incorrect.

8. What does OTWA stand for? OTWE?

9. True or false, unit found to have a non-warranty condition after having been provided with
a OTWE gets to keep it.

10. True or false, the customer must tell us their purchase date in order to know when their
warranty will expire.

11. What is the warranty period for a product purchased AS-IS?

12. What is the warranty period on open box units?

13. What is the warranty period on a unit received through an exchange?

14. What document must be provided when requesting a BOS for a product purchased from
The Home Depot?

15. Name three products that may qualify for a 90 days warranty if purchased Refurnished?

16. Which code under the Defect type column from the RB check window indicated that a
refurbished product do not qualify for any warranty?

17. What 2 items are specific to validation an online BOS.

18. How do we validate a hand written BOS?

19. How do we validate a fully hand written BOS.

20. What documents needs to be requested if customer states that they are done paying for a
leased unit?