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When he brought them business, when he was young, they were glad to
see him. But now his old friends, the old buyers that loved him so and
always found some order to hand him in a pinch -- they're all dead,
retired. He used to be able to make six, seven calls a day in Boston. Now
he takes his valises out of the car and puts them back and takes them
out again and he's exhausted. Instead of walking he talks now. He
drives seven hundred miles, and when he gets there no one knows him
any more, no one welcomes him. And what goes through a man's mind,
driving seven hundred miles home without having earned a cent? Why
shouldn't he talk to himself? -- From Death of a Salesman by Arthur
Miller In February, 50 years from when it first opened, Miller's classic
returned to Broadway to rave reviews. Ben Brantley of The New York
Times wrote: "I will always be haunted by the image of Brian Dennehy
as Willy Loman. He seems to kidnap you by force, trapping you inside
Willy's psyche...I could hear people around me not just sniffling but
sobbing." Today's audiences are drawn to the revival in no small part
because its tragic lessons still apply to business and life. Humans remain
adverse to change even as the world transforms around them. As they
did a half a century ago, conditions are evolving quickly, and
businesspeople who fail to keep up with them are left behind. Mergers
and acquisitions, global competition, and the Internet are forces
reshaping the workplace just as in Willy Loman's day, chain stores had
dislodged the personal element -- the jokes, the back slapping, the
relationships -- on which the 63-year-old salesman had built his career.
Loman worked for one company for 36 years opening new markets in
"unheard-of-territories" only to helplessly watch the son of his retired
boss switch his salary to commission. Other problems troubled the
salesman. Loman's two sons had adopted his formula for success, and
that formula -- the popular, hale and hearty fellow would thrive -- failed
to bring Loman's sons prosperity. Loman would have recognized today's
sales environment where, more than anything else, an Internet
revolution is displacing company loyalists who made names
communicating to customers the benefits of a particular product.
Increasingly companies are turning to Web pages to do much of the work
once covered by these traditional salespeople. Neil Rackham, coauthor
of Rethinking the Sales Force (1999, McGraw-Hill), takes an
extreme view: "There's little doubt that the direct effect of e-commerce is
to make more than half of sales jobs go away. Many existing salespeople
are just talking brochures, and electronic brochures are much more
informative, more accessible, and cheaper than brochures with feet." The
technology-driven transformation that is now striking manufacturers
emerged early in financial services. When customers used to call
brokerage firm Charles Schwab & Co., they would speak to a salesperson
who would buy or sell stocks on their behalf. Today customers can log
onto www.schwab.com and complete the same transaction without
human help -- and at a cheaper price. To compete with Schwab and other
online rivals, Merrill Lynch & Co. recently began offering online trading
to a select group of customers. The giant brokerage house wants to
become the top portal for financial information and services with its
salespeople providing critical wisdom to help customers make the right
choices. Achieving that goal involves new skills and behaviors, which
some of its 15,000 brokers may fail to embrace. "How do you think
Merrill Lynch brokers are feeling today?" questions Rackham. "They're
nervous." They're nervous because just as it was in Willy Loman's time,
change is difficult. Miller acknowledges this fact in his original preface
to Death of a Salesman: "The quality in such plays that does shake us,
however, derives from the underlying fear of being displaced, the
disaster inherent in being torn away from our chosen image of what and
who we are in this world. Among us today this fear is as strong, and
perhaps stronger, than it ever was." Those who confront such a fear, and
remake themselves to suit the new business environment are the ones
who will survive and prosper. Already this is happening. Salespeople are
going back to school to update their skills, and they are returning better
listeners. Leading professionals are tailoring their company's products to
fit customers' special needs often in combination with other companies'
products. "It's not persuading, it's understanding," explains Rackham. At
Microsoft, for example, salespeople who less than a decade ago were
content to communicate to prospects the benefits of standard software
now spend their time pulling together a package that includes Microsoft
products as well as goods from outside firms, even the competition,
including training sessions and systems integration services. In other
cases, traditional salespeople are leaving sales for new careers or to start
a new business. Such options mean few have to follow the suicidal road
Willy Loman chose: As the car speeds off, the music crashes down in a
frenzy of sound, which becomes the soft pulsation of a single cello
string. -- Death of a Salesman Arthur Miller
1. Smart goals
2. Explore
3. Overconfidence
4. Patience
5. Digest the failure
6. Grab opportunity
7. Expectations
8. Time management
9. Life balance
10.Adaptability
11.Trust
12.Calm
13.Perceptions ( assumptions )
14.Savings
15.Positive mindset