Hello, it’s Diego Alvarez Thank you for calling to customer serive, to start with, can you tell me

your name and how may I help you?

“Customer service means going above and beyond to keep the customer happy,

whether that means answering any questions they have or resolving issues with a
positive attitude. Customer satisfaction is the top priority, and hopefully creating loyal,
returning customers.”

1. Remain calm.
2. Practice active listening.
3. Repeat back what your customers say.
4. Thank them for bringing the issue to your attention.
5. Explain the steps you'll take to solve the problem.
6. Set a time to follow-up with them, if needed.
7. Be sincere.
8. Highlight the case's priority.

it's important to build trust with every interaction by ensuring that all information provided is
reliable, accurate, and consistent.
Such as responsiveness and problem-solving, as well as hard skills and product knowledge
required to provide effective service
Efficient problem-solver | Patient | Consistent

fered complimentary items to help rectify the mistake.

“Good morning, this is Jonathan from ABC Inc.  I’m calling  with  respect to an
order forwarded to your company for delivery from ABC Inc.  The order
number is 09****101. Can you confirm if this order has been delivered to
the customer? 

My apologies for the delay Ma’am. May I have the order number so I can
check our system.  *Take order number, confirm customer’s name and
details*
The product you ordered was shipped from overseas ma’am. Such products
take 2 to 3 weeks to be delivered.  *Wait for reaction or further questions*

My apologies that the customer rep that called to confirm your order failed
to inform you of the longer delivery time.  The information is usually placed
below the goods on the merchant site. You may also track your delivery on
our website using your order number