University of Michigan Credit Union

Procedure Name: Fixing common errors with ATMs

Users: Branch Operations
____________________________________________________________________________

Summary of Subject: To facilitate training of new employees in the Branch Operations.

This should insure uniformity and accuracy of documentation, while providing quality member
service.

Faults resulting from built up Tallies

1. Each transaction and activity is stored in the ATM tallies. If the tallies are not cleared out
they could cause the ATM to go into a fault and not work properly. The tallies should be
cleared as often as possible
2. Open top portion of ATM, you will need to switch white rocker marked directly above the
receipt holder.
3. Select (6) Logs and Tallies
i. Select (5) Hardware Tallies
1. Select (6) Detail Tallies
a. Select (1) Card reader
• Select (2) Clear
• Select (8) Continue
b. Select (2) Media Dispenser
• Select (2) Clear
• Select (8) Continue
c. Select (3) Cash Acceptor
• Select (2) Clear
• Select (8) Continue
d. Select (5) Receipt Printer
• Select (2) Clear
• Select (8) Continue
e. Select (6) Check Reader
• Select (2) Clear
• Select (8) Continue
f. Select (4) Back and repeat 2 more times to get to the
home screen

“XFS” Error on screen requires ATM restart.

Press the blue button to the right to turn off. Wait 1 minute and press again to turn back on.
Cash Acceptor Fatal Error

1. Open top portion of ATM, you will need to switch white rocker marked directly above the
receipt holder. This will place the ATM in maintenance mode.

2. Pull out cash acceptor recycle and open the top.

See below:

2. Pull this blue tab

up to open

1. Pinch these blue tabs

together

3. Typically any bills that might be jammed can be found in the portion of the recycler.
Please be very careful when removing bills as to not jam them further or damage the
machine
4. When there is a jam caused by a mutilated bill, none of the good bills will be routed to
the depositor cassettes until the issue is cleared. They will remain in an escrow bin until
the damaged bills are removed. After removing the jammed bills press the blue button
pictured below. This will clear any good bills left in escrow bin. Any bills that come out in
this process need to be placed in depositor cassette on the very bottom left of the ATM.
Check Acceptor Fatal Error

1. Open top portion of ATM, you will need to switch white rocker marked directly above the
receipt holder. This will place the ATM in maintenance mode.
2. Pinch the two blue taps and pull out the check acceptor recycler.

3. If members check get retain for a reason other than a jam these will be collected in the
retention bin on the top proton of the check recyclers.
4. If a there is a check that got jammed please take the following steps to find and clear the
jam.

Push blue tab (pictured to the left)

upward and hold.

Pull blue tab (pictured to the right)

backward and hold.

Jammed checks may be trapped

here.
5. After clearing the jam, examine the escrow bin for any remaining checks.
*If a jam occurs, any member check deposits will be retained in the escrow bin until the
jam has been cleared.*
6.

Step one:

Pull back the blue tab.

Step two:

Keep the back open to collect checks.

Step three:

Push the blue button once. The

checks will come out of the back
part you just opened.

Once all checks are cleared, close

back. Wait for beep.
Cash Depositor Error

1. To find retained member cash deposit, not recorded by ATM or credited to members
account, please look in the following area:

Pull compartment open with the

blue tab to check for any cash.

2. Any cash taken out of this compartment, should be placed in the first depositor cassette
until next settlement day. Or if currently settling, added to deposited cash.
Deposit Adjustments

1. Member Check Adjustment

A. If check was not deposited, but retained by the ATM, and there is no stamp on the
back — deposit check like normal transaction.
i. Leave SC (share comment) ATM Deposit Adj. MM/DD/YYYY
ii. Notify member of deposit.
B. If a check was deposited for the wrong amount
i. Balance ATM using amount on settlement slip.
ii. Email spreadsheet and a copy of check (front and back) to Payments.
iii. Keep original check at the branch.

2. Non Member Check Adjustment

A. Check retained by ATM without credit to non-members account
i. Balance ATM using amount on settlement slip.
ii. Email spreadsheet and a copy of check (front and back) to Payments.
iii. Keep original check at the branch. Once the other Financial institution
reaches out to process the adjustment Payments will reach out to
appropriate branch to obtain the check and mail back to the non-member
B. Check deposit made for incorrect amount
i. Balance ATM using amount on settlement slip.
ii. Email spreadsheet and a copy of check (front and back) to Payments.
iii. Keep original check at the branch.

3. Cash Adjustments (Member or Non Member)

If there is any discrepancy between physical cash retrieved from cash depositor and what
is on the settlement slips please follow the steps below:

A. Sign on as vault
a. CR GL GL – For cash deposited into the ATM
i. CR = Place cash from ATM into the CDM
ii. GL = Use @statedt1 or @statewu2
1. GL Comment: ATM CASH DEPOSIT WU or DT
iii. GL = Credit O/S of ATM you are balancing
1. GL Comment: ATM Cash Deposit Over
a. DT – Partial Lookup O/S 770
b. WU – Partial Lookup O/S 771
B. Email Payments the Spreadsheet and the Scanned Slips
a. CC your managers because of posting to O/S

Origination Date: 02/05/2020 Written by: Anna Majewska,

Kylie Marceau
Date last updated: 02/05/2020 Updated by:
Current Approval Date: 02/07/2020 Approved by: Aric Minney