Valeriia Klinkovskaia

Personal

Name Valeriia Klinkovskaia

Address Russia, Moscow, Shmidtovskiy drive 39K2, 123290 Abu-Dhabi
Phone number +79042603557
Email klinkovskayafox@gmail.com
Date of birth 19-04-1998
Place of birth Ukraine
Gender Female
Nationality Russia
Marital status single

Resume objective

Qualified Technical Support Specialist with certifications in Cisco systems seeks to bring his 2-year
experience and all-around expertise on-board Future Voice Tech Systems. I enjoy helping customers
resolve technical issues with their devices. I have provided tech support for computer systems, software
programs, hardware, and new feature upgrades. Computer literacy (Microsoft Office, Outlook Express,
1C: Enterprise), Working knowledge of Chinese, fluent English.

Work experience

Technical Support Specialist Sep 2017 - Jul 2019

Yandex, Russia, Moscow
Duties and Responsibilities
Provides immediate IT‑related assistance to the company’s customers in a Service Desk setting;
conducts troubleshooting measures.
Guides customers through the processes of installation, maintenance, and upgrades.
Monitors, diagnoses, and repairs all PC/Mac, hardware and software issues.
Uses application software and operating systems to evaluate and diagnose unique and non‑recurring
problems.
Prepares and issues trouble tickets; assures customers of timely resolution of technical issues.

Interests

Learning languages