Professional Documents
Culture Documents
Chapter 4
CHOOSING BRAND ELEMENTS TO BUILD BRAND EQUITY
Lecture 12
Date: September 17, 2018
Building Customer-Based Brand Equity
The contents which marketers will use to position in the market are discussed in this chapter. Brand
knowledge is the key to positioning and resonance and brand knowledge is created based on brand
elements. Components of brand knowledge:
Brand elements
Marketing mix elements
Secondary associations: Click is associated with RFL to transfer the equity.
Brand elements, sometimes called brand identities, are those trademarkable devices that serve to identify
and differentiate the brand. All elements must be integrated to push the positon of a brand. Taste and
experience are not considered as brand elements as these can’t be patented and there is no visibility of
taste and experience. Copyright entails exclusive right to use this brand elements for example the color of
Google logo is trademarked and others can’t copy this.
The main brand elements are brand names, logos, symbols, characters, slogans, jingles, and packages.
Now a days, URL is the most important brand elements used by different companies such as
www.facebook.com.
Criteria for Choosing Brand Elements
Six criteria which help to assess the most effective set of brand elements.
1. Memorability: the brand elements should be easily remembered otherwise the knowledge will not
transfer to the long term memory. Telenor has changed their brand name to ‘Grameen’ as the name
has inherent memorability. The character must be common and should be taken from culture.
Unusual combination also possible such as Apple and technology.
2. Meaningfulness: Meaning can be emotional and function meaning. What the brand elements stand
for? Such as Nike. Among different spice brands, Radhuni is most successful as the name indicates
something related to cooking, specific and relevant.
Two particularly important criteria: General information about the nature of the product category and
Specific information about particular attributes and benefits of the brand.
3. Liability: brand element has to be aesthetically appealing? Brand slogan, jingles etc. has to be
likeable and appealing so that customers transfer the information in the long term memory.
For example, Radhuni has more memorability, meaningfulness and likability.
4. Transferability: elements should be transferable across time, product category and geographic
boundary as branding an expensive exercise. For example, Radhuni spice can’t be transferred to other
countries. As the name of Radhuni indicates ‘Chef’ which indicates a professional feel but Radhuni
family feel. ACI can be transferred across product category and geographic boundaries. Radhuni
can’t be transferred to other product category other than spice. Appeal of existing brand needs to be
transferred to other new brands.
5. Adaptability: need to change brand elements as situation and people change. Changes in peoples
thought process, lifestyle etc. For example, Grameenphone changed their previous logo in 2006 as it
Brand name
It the most important brand element. It is difficult to select brand name because of brand proliferation. In
dictionary, 20,000 are used for business and only 7000 words are used in communication. Prothom alo
name was taken from the regular readers. In a movie 3 hours, in a drama 45 minutes, Infomercial which
consists of information and commercials has 30 minutes, in an advertisement 30 to 40 seconds, but 2 to 3
seconds to tell a story. New brands are generating each and every day as brand is not confined with
boundary.
Naming guidelines:
1. Brand awareness
Simplicity and ease of pronunciation and spelling: to easy registration in mind, brand name must
be easily pronounceable. Matsushita was not used their name and changed to Panasonic and
national. Don’t give paint to customers to pronounce.
Familiarity and meaningfulness: Apple
Differentiated, distinctive and unique: conflict with first two guidelines. A strategy may be using
unorthodox combination such as used by Apple, Grameenphone, Robi. Unusual and unique
product category using.
2. Brand association
Brand name must be reinforced to create brand awareness and brand image. Every brand must express
some Implicit and explicit meaning of brand name such as Radhuni.
Lecture 14
Date: September 27, 2018
Convey descriptive and persuasive information delivered by package serve the task of sales person.
That’s why it is considered to be the last sales person.
Benefits of packaging:
Structural packaging innovations can create a point of difference that permits a higher margin: it
impact on customers’ knowledge and image of brand. There are several brands which bring
innovation to their packaging for easy handling, space utilization, to indicate target market such
as Warrior.
New packages can also expand a market and capture new market segments.
Packaging changes can have immediate impact on customer shopping behavior and sales.
Packaging hit the brand equity directly or indirectly such as packaging of Rolex, Apple are
elegant.
Color of package has immense importance. For example, color of cola is red.
Packaging can also influence the taste.
Packaging can influence value.
It can influence consumption. When package size is large, consumption rate of customers
increases.
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Packaging can influence how a person uses a product.
Sometimes total purchase decision of customers made at store (AIDA model).
GUIDELINES FOR CREATING HIGH IMPACT PACKAGING
Know your customer: The target market of Cosco Glycerin Soap and Dove soap are different.
Take the big picture approach: Packaging is primarily the responsibility of marketing department.
But all the departments should give insights.
Understand that package aesthetics and function are both critical: both aesthetics and function are
important.
Know your distribution channel: the channel which will carry the product from manufacturer to
the end customers will be known properly.
Educate management: significance and importance of packaging should be educated to the
management especially in the local brand managers of Bangladesh. Around 50% decisions of
products are made before aisles in retail stores. The total purchase decisions are made at store.
The purchase decision is denoted by AIDA model (Awareness, Interest, Desire and Action).
Each element has its unique characters. Each element complements one another. One element can’t be
replaced by others, mixing and matching of all of these elements are important.