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CSCP Questions
CSCP Questions
Question 1
All of the following are key components of the definition of supply chain management,
EXCEPT:
A. monitoring of supply chain activities with the objective of creating net value
D. selecting suppliers
Question 2
A. forecast
B. source
C. benchmark
D. analyze
Question 3
Question 4
A. producer
B. supplier
C. customer
D. manager
Question 5
Which of the following describes the typical flow of cash in a supply chain?
A. customer to producer to supplier
Question 6
A. materials
B. energy
C. services
D. demand
Question 7
A. the flow of physical materials and services from supplier to other entities
Question 8
A. repairs
B. disposal
C. recycling
D. quality control
Question 9
Tier 2 suppliers:
Which of the following best describes the term lateral supply chain?
What condition describes the magnification of demand fluctuations up the supply chain?
A. bullwhip effect
B. demand variability
C. exponential smoothing
Question 2
A. competition
B. seasonality
D. manufacturing delays
Question 3
A. lead times
B. seasonality
C. weather
D. quality control
Question 4
A. information sharing
B. system integration
D. transactional processing
Question 5
What is one way to reduce the contribution of lead time to the bullwhip effect?
B. time management
C. prioritization
D. cost reduction
Question 6
Question 7
Question 8
Question 9
Intrinsic forecasting focuses on:
Question 10
A. assumes the demand will be consistent from one period to the next
Question 2
Question 3
What impact has the focus on CRM and SRM had on business mindset?
A. lower costs
B. greater integration
C. shorter cycle times
Question 4
What is a key reason for the move to greater integration with suppliers?
B. technology transfer
C. improved relationships
D. reduce complexity
Question 5
All of the following are typical requirements when implementing CRM and SRM EXCEPT:
Question 6
Independent organizations that cooperate based on mutual values and act as a single entity is
called a:
A. lateral organization
D. virtual organization
Question 7
A. It has made it easier for business to gather information on customer buying habits
Question 8
Technology has played all of the following roles in SRM, EXCEPT:
Question 9
Based on the APICS definition of SRM, a firm will implement this philosophy with:
C. all suppliers
Question 10
A. CRM
B. TPM
C. SRM
D. CTM
Module 4
Question 1
Which one is NOT among the three largest companies presently providing ERP software:
A. SAP
B. Oracle
C. Microsoft
D. Sybase
Question 2
All of the following are key characteristics of enterprise resource planning (ERP) systems
EXCEPT:
Question 3
All of the following are key to maximizing the ROI of an ERP system EXCEPT:
Question 4
A. competence
B. vision
C. intelligence
D. analytical strength
Question 5
Question 6
What provides the foundation for a supply chain to move to Stage 3 and ultimately Stage 4 of
supply chain development?
A. MPS
B. ERP
C. DRP
D. MRP
Question 7
The ERP software design shift from proprietary, closed applications to web-based modules:
B. increased costs
Question 8
When selecting an ERP system, it is important to ensure the business model implicit in the
system is:
B. robust
D. scalable
Question 9
What percentage of your required functionality should you expect in an industry leading ERP
system off-the-shelf product:
A. 50%
B. 70%
C. 80%
D. 90%
Question 10
What is MOST likely to increase if an off-the-shelf ERP system lacks at least 80% of your
required functionality?
A. training costs
B. consulting costs
C. license costs
D. hardware costs
Question 1
All of the following are reasons for relying on a lateral supply chain, EXCEPT:
A. to achieve economies of scale and scope
B. to improve business focus and expertise
C. leverage advances in communication technology
D. improve level of control within the supply chain
Question 2
Customer value creation is determined by improving all of the following EXCEPT:
A. quality
B. reliability
C. availability
D. affordability
Question 3
During strategic planning, supply chain management places an emphasis on:
Question 4
Each of the following is an example of collaboration between partners in a supply chain,
EXCEPT:
Question 5
Which of the following is part of the 2nd lowest degree of communication between partners?
A. forecast sharing
B. strategy development
C. design collaboration
D. mergers
A. competitive benchmarking
B. best-in-class benchmarking
C. process benchmarking
D. financial benchmarking
Question 7
Increasing the lead-time on information within the supply has what impact on total supply
chain inventory levels assuming all other factors unchanged?
A. decreased inventory
B. constant inventory
C. increased inventory
D. no impact
Question 8
A company operating at excessive working captial levels may attempt to do what to increase
cash flow or finance operations?
Question 9
Which is the least important concern when considering outsourcing logistics operations?
Question 10
How does contact channel strategy increase profitability?
A. by utilizing the most cost-effective and customer preferred channel
B. by delivering a constant stream of new transactional customers
C. by using only a single channel
D. by leveraging the least complex channel
Question 11
All of the following are factors of seasonal demand EXCEPT:
A. hour of day
B. severity of weather
C. product introductions
D. type of holiday
Question 12
The general principle at work when basing forecasts on a larger product group is:
Question 13
A key goal of CRM is the creation of:
Question 14
All of the following are different types of supplier relationships EXCEPT:
Section A: Sustainability
Question 15
The triple bottomline associated with sustainability includes all of the following EXCEPT:
A. economic benefits
B. health beneifts
C. social benefits
D. environmental benefits
Question 16
The Sarbanes-Oxley Act (SOX) was passed by US congress in:
A. 2001
B. 2000
C. 2003
D. 2002
Section C: Globalization
Question 17
Which of the following is true about bills of lading (B/L)?
Section D: Logistics
Question 18
Which activity does not typically take place in a warehouse?
A. receiving
B. order picking
C. selling
D. packaging
Question 19
Which of the following provides specialized packaging services?
A. Export Packing Companies
B. Expert Packing Companies
C. Specialist Packing Companies
D. Professional Packing Companies
Question 20
The supply chains ability to react to changes in market demand is:
Section F: Technology
Question 21
The private network within an organization is the:
A. intranet
B. extranet
C. internet
D. VPN
Question 22
Which of the following statements is most true about the implications of placement decisions
to CRM?
A. After determining the different customer segments, not only do the contact strategy
channels have to be customized to suit each segment, but the products as well have to have to
contain the necessary variations to adapt to each segment.
B. The contact strategy channel will depend on the potential business value of the customer.
C. Identical products can be distributed through different channels that match communication
and contact preferences of different customer groups.
D. One-way channels may have worked before, but interactive channels are now the only
option when it comes to customers with specific requirements.
A. brand image
B. customer feedback gathering
C. attracting new customers
D. enticing competitor customer switching
Question 24
A close strategic alliance with a supplier is the best option when:
A. the supplier is known to have proprietary knowledge or processes that could be available
to competitors if not acquired
B. the suppliers are known to offer the lowest true cost to a purchased component
C. the organization is looking to cross-train its own workers with expertise that lies outside its
core competencies
D. the organization cannot develop the in-house manufacturing capability to produce a
component that is critical to competitive differentiation
Question 25
All other things being equal, an increase in order frequency:
Question 26
A reduction in demand variability tends to:
Question 27
The most basic requirement for DRP is:
Question 28
Sharing of information with key suppliers enables all of the following EXCEPT:
Question 29
Available-to-promise provides:
Question 30
A Kaizen event / Kaizen blitz will involve: