4 January 2021 CIRCULAR NO.

2/2021

Dear Valued Customer

As we are fully aware the world is seized with the COVID-19 Corona virus which is wreaking havoc on
people and businesses globally. Resultantly, the government lockdown announcement on 2 January
2021 regarding updated Corona Virus protocols has necessitated the need for us as a company to
implement a number of preventive measures to curb the spread of and exposure to the Corona Virus
(COVID-19).

We have taken into account business continuity and the need to ensure that customer service is not
disrupted, while at the same time protecting both our teams and you, our clients. The measures we have
taken include:
1. Decongestion of the offices by scaling down team members who will be working from the offices.
2. We have availed sanitisers at all offices and increased frequency of cleaning offices and public areas
with disinfectant.
3. All business travel has been suspended and our meetings will be conducted electronically
4. Non-essential travel and business events have been suspended until further notice, and where
necessary, communication will be uploaded and availed on our website and social media channels.

To help minimise exposure we encourage you to limit cash payments and instead use our digital online
payment channels as listed below;
Ecocash Biller Code 32807
Telecash Biller Code 100012

Banks Transfers Details;

Bank: STANDARD CHARTERED
Account name: FIRST MUTUAL HEALTH COMPANY
Branch: AFRICA UNITY SQUARE
Account Number: 0100206784000

Bank: FIRST CAPITAL BANK

Account name: FIRST MUTUAL HEALTH COMPANY
Branch: FCDA CENTRE (2157)
Account Number: 1031434
Queries and Authorisations

Our contact centre will be available 7 days a week from 8am to 3pm. The contact centre numbers are:
08677007432 and 0242 - 251 440. The WhatsApp only number is 0778917309

Claims Quotations
Claims quotations for authorisation may be emailed to: claims1@firstmutualhealth.co.zw
Every effort will be made to respond to the emails within an hour.

Contribution Payments
The proof of payment should be emailed to debtors@firstmutualhealth.co.zw

General Enquiries
Enquiries may also be sent to info@firstmutualhealth.co.zw. The above measures are effective
immediately and will be continuously reviewed as we monitor the situation.

As we are in the business of risk management, we will continue to monitor the situation and will provide
updates electronically as necessary taking cognisance that safety is of paramount importance.

As I sign off, I encourage all of us to stay safe and observe the preventive measures. Together we can
STOP the Corona Virus.

Thank you for your valued custom.

STANFORD SISYA
MANAGING DIRECTOR