PROTOCOLO DE SERVICIO AL CLIENTE

ELIAS BOSSIO

SILENA RUIZ

MARIA ALEJANDRA ARROYO

Elias: Hello good day

Mary: Good morning with whom I have the taste

Elias: You speak Elias of the cristal waters company, are you the advisor?

Mary: Glad you speak maria, if I am an advisor to the foundation, how can I hep you?

Elias: is the person in charge of the foundation?

Mary: Mr Rodrig is not right now.

Elias: Can I leave a message for him?

Mary: yes friend

Elias: Could you tel him that I called, please? It can be this same number

Mary: ok Mr Elias

Elias : thank you very much, have a good day

Mary: equally
Elías : good affternoon My name is Elías, is there a foundations advisor available?

Silena : good affternoon Elías My name is silena Ruiz, advisor to the foundation, haw can l
help you?

Elías : I would like to link my son to the foundation and know what the requirements are.

Silena : haw old is the boy?

Elías :hi is six years old

Silena : The requirements are, identity card, medical certificate, photocopy of the parents
identity card.

Elías : Perfect, thank yu very much

Silena : It must also be pending the call that we will make on december 10 between 7 and 2
the afternoon.

Elías : The call is virtual or Is present?

Silena it virtual

Elias: Thank you very much Miss Silena

Silena: Always at your service mr Elias