VCS Safety Checklist

All Virtual Customer Service (VCS) associates should inspect their Primary Work Location, make appropriate changes to comply with
the guidelines below and acknowledge this document prior to beginning work from such location. These guidelines are subject to
change and if you require further information about these guidelines, you can raise questions with your manager and/or Human
Resources representative.

Overall Guidelines

1. The work area is free of hazardous materials, chemicals and fumes.

2. Phone lines, electrical cords and extension wires are secured under a desk or along a baseboard and out of high traffic
areas. Cabling does not run across walkways or underneath desks.
3. Electrical systems are adequate for the equipment.
4. Grounding is provided for all electrical equipment and for building electrical systems.
5. All electrical cabling is free of recognized hazards (e.g. frayed or exposed wires on the floor, wall or attached to the ceiling)
that could expose people in the work area to live wires and cause physical harm.
6. The cabling is inspected regularly for any damage and surge protection is properly installed.
7. Adequate lighting (at the side or rear) is available at the work area in the form of natural light, or a light bulb of at least
60W.
8. Aisles, doorways and corners are free of obstructions to permit visibility and movement.
9. File cabinets and storage closets are arranged such that drawers and doors do not open into walkways, with 30 to 36 inches
of open space / room for maneuvering.
10. Heating, cooling and ventilation are adequate for desired occupancy.
11. The workspace is free from excessive noise.
12. The office space is neat, clean and free of flammable materials.
13. Floor surfaces are clean, dry and level.
14. Carpets are well-secured to the floor and free of frayed or worn seams.
15. The work area is private and free of intrusion.
16. Files and data are secure.
17. Furniture and equipment used for work are ergonomically correct.
18. Chair is sturdy and adjustable (90 degrees at knees, feet flat on floor), with backrest and casters appropriate for floor
surface.
19. Wrists and forearms of the keyboard are straight.
20. There are no slip and trip hazards in your work area.
21. Carpets or rugs are secure and not frayed as to cause a trip hazard. Rugs are away from the work area and not directly
behind your chair as these can cause trips to happen.
22. Work area is free from clutter, and tidy at all times.
23. First aid supplies are readily accessible and adequate.
Suitable Desk

Your desk should ideally be approx. 1.4 meters long and 0.6 meters in depth. This is to ensure that you can comfortably fit all the
equipment on your desk and at the same time have a good ergonomic posture and layout.

Figure (a)

Figure (b)

Figure (a) workstation types should not be purchased as these will cause numerous ergonomic problems which may cause Upper
Limb Disorders as there is hardly any freedom of movement due to the lack of room for the equipment and leg room. These types
of workstations promote bad posture so no matter how well you set your chair up you will still have problems supporting your arms
and main trunk of your body

Figure (b) is ideal and provides not only the space underneath the desk for legroom but also the space on the desk for the
equipment, which will promote good posture as you will be able to support your arms and main trunk of your body.

The suggestion here is merely indicative and you may choose that which is ergonomically appropriate for you / which is medically
advised to you.
Workstation – Indicative do’s and don’t’s