Chapter 1

Checking – in

Vocabulary (Learn the vocabulary of rooms and facilities in a hotel)

This page lists English words and phrases used in the international hotel industry.
Each word is shown with its contextual meaning and an example sentence.

Adjoining rooms (/əˈjoiniNG/ / ro͝om/) Amenities (/əˈmenədē/)

two hotel rooms with a door in the center local facilities such as stores and restaurants

Cot (/kät/) Double bed (/ˈdəb(ə)l/ /bed/)

a single bed on wheels that folds up a bed large enough for two people
 front desk (/frənt/ /desk/) Jacuzzi (/jəˈko͞ozē/)
the place where guests go to check in and a small hot pool for relaxation
out and to get information

Kit
Lobby ( /ˈläbē/ ) chenette (/ˌkiCHəˈnet/)
large open area at the front of the hotel a small fridge and cooking area
 Indoor pool (/ˈindôr/ /po͞ol/)
Luggage cart ( /ˈləɡij/ /kärt/ )
place for guests to swim inside the hotel
a device on wheels that guests can push
their luggage on

Sauna (/ˈsônə,ˈsounə/)
single bed (/ˈsiNGɡəl/ /bed/)
a hot room for relaxation, filled with
steam a bed for one person

1. Video
 Watch this video and mentions facilities provide in this hotel.
https://www.youtube.com/watch?v=kWZsnU8fjp4

References
vid taken by : DIREAD /IFAL

2. Grammar

English Grammar: Have, Have Got, ‘S

Verb “to have”

“I have two children.”
“He has a beautiful house in London.”

Remember: “have” is a normal verb in English. Use the auxiliary “do” and “does” in the
present tense to make questions, and “don’t” and “doesn’t” to make negatives. Use “did”
in the past tense to make questions, and “didn’t” to make negatives.

“Do you have any money?”

“Does he have any children?”
“We don’t have much time.”
“She doesn’t have a big car.”
“Did he have a good holiday?”
“We didn’t have a holiday last year.”
Verb “have got”

You can also use “have got” in the present tense to talk about possessions.

I have got a new car.

You have got a nice house.
He / she has got an important job.
We have got pizza for dinner.
They have got two beautiful children,
Abbreviated form
I’ve got a new car.
You’ve got a nice house.
He’s got / She’s got an important job.
We’ve got pizza for dinner.
They’ve got two beautiful children.

Questions
“Have got” is a two-part verb, and “have” (or “has” for he / she / it) acts as the auxiliary.
This means you don’t use “do” or “does” in questions. Like the verb “to be” and modal
auxiliaries, change the word order to make a question.

I have got = Have I got…?

You have got = Have you got…?
He / she has got = Has she / he got…?
We have got = Have we got…?
They have got = Have they got…?

Have I got time to go shopping before the film starts?

Have you got room in your bag for my phone?
Has he got any children?
Have we got a bottle of water for the car journey?
Have they got a new car?
Short replies
Yes, I have / No, I haven’t
Yes, you have / No, you haven’t
Yes, he / she has / No, he / she hasn’t
Yes, we have / No, we haven’t
Yes, they have / No, they haven’t

Negative form
Make “have got” negative with the negative form of “have:

I haven’t got time.
You haven’t got time.
He / she hasn’t got time.
We haven’t got time.
They haven’t got time.
In the past
You can’t use “haven’t got” for past possession. Use the past form of the verb “have”:
“had“.
Last year I had a lot more time.
(Not “Last year I had got a lot more time.”)
Other uses of have / have got in English
-To talk about illnesses

She has the flu.

She has got the flu.

– To talk about obligation

I have to study for the exam.

I’ve got to study for the exam.

– In different situations

I have / have got

… an idea
… a suggestion / proposal
… a feeling that…
… brown hair and blue eyes

Common errors

Avoid these common mistakes with have / have got

1. “I haven’t any brothers or sisters.”

Remember: the negative form is either “I haven’t got” or “I don’t have”.
2. “Have you got a new coat?”
“Yes, I have got.”
“Yes, I’ve.”
Remember: the short form of “have got” is “have”. You can’t abbreviate it to “I’ve”.
3. “Last week I had got a bad cold.”
Remember: in the past tense, use “have” not “have got”.
Apostrophe ‘s

We also use ‘s to talk about possession.

Sarah’s eyes are blue.

John and Jane’s children are very tall.

Remember:

1. We generally use ‘s for people, not things.

John’s car is big.

But for things, use two nouns without ‘s, or “of”:

“The car windows are dirty.” Or “The windows of the car are dirty.”
Not “The car’s windows are dirty”.
2. Put ‘s after a singular noun and after an irregular plural noun.

My son’s bedroom. (One son, one bedroom.)

The women’s football team. (More than one woman, one football team.)
Put ‘ (apostrophe only) after a regular, plural noun.

My sons’ bedroom. (More than one son, one bedroom.)

The girls’ school. (More than one girl, one school = a school for many girls)
3. When you refer to the possession of two people, put ‘s after the second person.

Susan and Tom‘s children.

Other ways to talk about your possessions

own
She owns a sports car.
I own a mountain bike.
The person who owns something is “the owner”.
“Can the owner of the blue Smart please come to reception?”
belong to
Who does this scarf belong to?
The red car belongs to my husband.

Possessive pronouns
That book is mine.
Those keys are yours.

Have and Have Got Exercise

Choose the correct answer.

1. __ a new girlfriend?

  Do he have

  Has he got

  He has got

2. Yes, he __

  has

  have
   's got

3. I __ any children.

  don't got

  haven't

  haven't got

4. I __ my credit card.

  didn't got

  didn't have

  hadn't

5. __ a nice time in Paris?

  Did they have

  Had they got

  Had they had

6. Yes, they __

  did

  got
   had

7. She __ much money.

  hasn't

  hasn't got

  not got

8. He's the __ of that dangerous dog.

  belonger

  owner

  possessor

9. Her __ names are Jamie and Susie.

  children's

  childrens'

  childrens's

10. My __ name is Stanley.

  boss

  boss's
   bosses's

English Grammar: There Is, There Are

In English grammar we use “there is” or “there are” to talk about things we can see and
things that exist.

We use “there is” for singular and uncountable nouns, and we use “there are” for plural
countable nouns.

“There are five people in the office.” (plural countable noun)

“There’s a television in the living room.” (singular countable noun)

or “There’s some milk in the fridge.” (uncountable noun)

Question form

To make a question, change the word order from subject-verb to verb-subject:

There is a + singular noun = Is there a + singular noun?

There is some + uncountable noun = Is there any + uncountable noun?

There are some + plural noun = Are there any + uncountable noun?

“Is there a toilet on this train?”

“Is there any time to go shopping?”
“Are there any trains to London this morning?”
Short answer form
Yes, there is. / No there isn’t.
Yes there are. / No there aren’t.

There is, There are, Some, Any Exercise

Choose the correct answer.

1. There __ people in the restaurant.

  are any

  are some

  is some

2. There __ information about careers in the library.

  are some

  is some

  isn't some

3. There __ money on the table.

  is a

  is any

  is some

4. __ cheese in this sandwich?

  Are there any

   Is there a

  Is there any

5. Yes, __

  there are

  there cheese

  there is

6. __ letter for you.

  There's a

  There's any

  There's some

7. __ customers in the shop?

  Are there any

  Is there

  Is there any

8. No, __

  there any
   there are

  there aren't

9. There __ students in the classroom.

  are no

  aren't no

  isn't no

10. __ petrol in the car.

  There aren't

  There is a

  There's no

References
https://www.english-at-home.com/grammar-have-got/
https://www.english-at-home.com/grammar-there-some-any/

3. Listening
Listen to the recording to filling the blank conversation below.

Hotel Checking – In

A : good morning. welcome to the transnational hotel what can I do for you?
B : good morning my name is Tom Sanders. I have a reservation for a
1.) ……………… for three nights
A : all right Mr Sanders. Let me pull up your reservation I can't seem to find a
record of your booking. Did you book the room directly through ads or do you use
a hotel reservation service or a travel agent?
B : well I booked it directly through you. I've already also paid a deposit on the first
night I have a reservation number if that helps.
A : yeah sure thank you. oh I see maybe there was a glitch with the booking system
well we don't have any more single rooms available, with the exception of one
adjoined room but you would then be right next door to a family with children
which might get noisy but that's not a problem I can upgrade you to one of our
business foods they all come with 2.) …………………..
B : oh that sounds nice but how much more is that going to cost?
A : that would of course get no extra charge to you
B : oh thank you my pleasure. What about the 3.) ………… Internet?
A : oh it's really easy. This is your access code and instructions on how to use it if
you have any problems feel free to call the 4.) ……… and this is a list of all the
hotel amenities like the 5.)………. and the 6.) ………………..
B : oh, thank you very much
A : you're welcome. Has the valet already taken your car or will you be needing a
parking pass?
B : oh I don't have a car it took a taxi direct from the airport
A : all right could I have some form of ID please and could you just fill out this
registration form?
B : sure here's my driver's license.
A : thank you oh you're from San Francisco?
B : yes I am all the way from the west coast
A : I hope you had a good trip
B : yes I did thank you. The flight was long but it was smooth and I slept almost the
whole way.
A : oh and is this your first time in the Big Apple?
B : yes it is I have a business conference to attend but I'm looking forward to getting
some sightseeing done as well
A : well I'd be more than happy to give you some sightseeing tips if you need any
B : thank you.
A : all right. I've got you all checked in to your room. This is your room key, you're
in room 6 5 3. just take the elevator the right up to the sixth floor. When you get
off the elevator turn right your room is at the end of the corridor on the left hand
side. Just leave your suitcase here and the bellboy will bring it up.
B : great well thank you very much.
A : if you need anything please feel free to dial the front desk enjoy your stay
B : thank you
A : you're welcome
 Created by: DIREAD /IFAL
https://www.youtube.com/watch?v=eiM3c9T3CKw

4. Reading
Hotel Reading Comprehension
Read the passage below!

Types of Hotel

There are many types of hotel, big and small. Big

hotels, which are part of a 'group', offer guests a standard
that does not vary from one location to another. Hotels can
be awarded 'Stars' if their facilities match the Tourist
Boards specifications. The more stars, the higher the
standards. There is also a 'Red Star' accolade awarded for
excellent cuisine.

People expect rooms with ensuite facilities. There is

also a choice of single, double or family rooms to book.
Hotels in large busy cities often have triple glazed windows
to help reduce the noise of passing traffic.

When you stay in a hotel, the facilities are reflected

in the price of the accommodation. Many establishments have
swimming pools, squash courts, health clubs, gymnasiums and
indoor play areas for young family members. Some of these
activities can be used by non-residents, providing they pay
the subscription fee. There are hotels with golf courses in
their grounds. Some have lakes that are offered to guests
who wish to fish or take out a boat to fill their leisure
time.

A good hotel with pleasant helpful staff contributes to

making a holiday enjoyable and encourages return visits.
Christmas cards are sent to regular guests from the hotel
management. A varied choice of fresh food beautifully
presented in a dining area with lovely views, all add to the
holiday experience.

If the guests do not wish to dine in the restaurant,

room service is an alternative. A menu is supplied in the
 room from which guests can order. When the food is ready, a
member of staff will bring it to the room. If the guests
have to leave early in the morning before the dining room is
serving breakfast, an order can be placed the night before
leaving and breakfast will be delivered to the room at the
desired time. There is always a list of the restaurant
opening times in the room.

Most hotels ask their guests to vacate their rooms by

10 o'clock on the day of their departure. This is so the
staffs have enough time to clean the room, make up the bed
and generally tidy the area, before the next occupants
arrive. New visitors to a hotel do not usually have access
to their room until after mid-day.

Reading comprehension questions that go with the above reading passage.

1) Why are hotels awarded stars?

    A)  They indicate the number of rooms in the building.

    B)  The stars are a way of knowing what facilities they offer.

    C)  They tell guests the hotel is open all year.

    D)  The stars indicate the size of the grounds.

2) Why do hotels in busy cities have double and triple glazed windows?

    A)  It helps to reduce noise levels.

    B)  To stop the sun shining in.

    C)  To keep the window cleaners busy.

    D)  They give a clearer view.

3) What facilities are offered to non-residents?

    A)  Only the bedrooms.

    B)  Non-residents are not welcome.

    C)  Only play areas for children.

    D)  The dining room, adjacent golf courses and the fitness areas.

4) What does room service mean?

    A)  Food and drink can be delivered to your room.

    B)  The guests have to leave.

    C)  An electrician comes to turn off the lights.

    D)  The room is ready for cleaning.

5) Why are guests asked to vacate their rooms by 10 am on departure day?

    A)  To check nothing has been stolen.

    B)  So that the room can be cleaned ready for the next occupants.
    C)  So the room can be repainted.

    D)  To let the staff sit in it when they are tired.

References

https://www.excellentesl4u.com/esl-hotel-reading.html

5. Writing
Writing Section
In this writing exercise you need to choose one of the following topics and write as much
as you can. Select a topic that you can think would be interesting to write about. You can
use the vocabulary page to help you, and try to form sentences. If you want to, you can
write about all two topics to get lost of practice.

 Describe the facilities that you can find in the hotel

 Describe the differences between double and single bed

Swimming Pool Wireless/ Wifi access

Restaurant