Communication as a Service:

Communications as a service (CaaS) is a collection of different vendor services that facilitate

business communications. Organizations may use these and similar services to lower costs and
increase efficiency for business processes involving audio or video telecommunications.

Explanation:
CaaS is part of a larger category of services known as software as a service (SaaS), in which
vendors offer software products and services over the Internet. It is also an alternative to the
traditional model of buying and installing licensed software on site.

The core concept of CaaS is that accessing these services over the internet is extremely
convenient. The client businesses do not have to worry about maintaining servers and
connections, uploading different kinds of content or doing all of the administrative work
involved in keeping a communications platform functional. Business users just sign in and use
the services. Types of CaaS include Voice over Internet Protocol (VoIP) or internet telephone
solutions, and video conferencing services.

Businesses have designed specific video conferencing products in which users can sign via the
Internet and participate as necessary. Vendors can then bill the business according to its
participation. The convenience and utility of CaaS and similar services are rapidly expanding the
business world. It is part of a greater trend toward cloud computing services and other remote
services used by businesses to reduce overhead or optimize business processes.