Door to door selling –

offering products for sale by going door-to-door in a neighborhood

Handling customer service requests and issues has really grown a lot in the last
10-15 years.

Back in the really old days, when you wanted to contact the customer service
department, you either picked up the phone and called someone.
Every now and then you might send a real letter, but you would have to be quite
upset to even be bothered to do that. Today, however, we have multiple
communication channels to choose from, each with its own different aspects:
phone, email, SMS, live chat, Facebook, Twitter and web forms, just to mention
the obvious ones. There are upsides and downsides to each form of
communication, and if you want to offer the best customer service possible, it’s a
good idea to be aware of the pros and cons in what you offer.