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Confidentiality Agreement
The undersigned reader acknowledges that the information provided in this business plan is
confidential; therefore, reader agrees not to disclose it without express written permission.
It is acknowledged by reader that information to be furnished in this business plan is in all respects
confidential in nature, other than information which is in the public domain through other means
and that any disclosure or use of same by reader, may cause serious harm or damage to
.
Upon request, this document is to be immediately returned to .
Signature
Date
This is a business plan. It does not imply an offering of securities.
Table of Contents
....................................................................................................................................................................13
8.1 Financial Plan.....................................................................................................................................14
8.2 Startup Funding................................................................................................................................14
Table: Startup Funding......................................................................................................................14
................................................................................................................................................................22
8.9 Business Ratios................................................................................................................................23
Table: Ratios......................................................................................................................................23
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Table of Contents
8.11 Valuation........................................................................................................................................25
Table: Investment Analysis...............................................................................................................25
8.13 Payback..........................................................................................................................................26
Table: Payback...................................................................................................................................26
Chart: Payback Period.......................................................................................................................27
Table: Sales Forecast...................................................................................................................................1
......................................................................................................................................................................1
Table: Personnel...........................................................................................................................................2
......................................................................................................................................................................2
Table: Profit and Loss..................................................................................................................................3
......................................................................................................................................................................4
Table: Cash Flow.........................................................................................................................................5
......................................................................................................................................................................6
Table: Balance Sheet....................................................................................................................................7
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Table of Contents
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Classique Gifts Etc. is a start-up retail store offering fine gifts, collectible dolls and doll
accessories. The store will be located in Lexington, Kentucky, catering to the middle- and
upper-class consumers who look beyond the congested retail malls for the special shopping
experience. In addition to offering a wide array of unique, quality products, the consumer will
enjoy friendly and knowledgeable customer service and a convenient, uncongested location.
This business plan is prepared to obtain financing in the amount of $50,000 to
purchase inventory and to help cover expenses in the first year of operations. We are also
asking for a credit line of $10,000 to be used as necessary in low cash flow periods. Brenda and
Charles Gajdik will own and operate the store together as a team. They will provide $40,000 in
cash as an equity investment to be used in start-up costs, equipment purchases, and operating
capital.
The sales forecasts used in this plan are very conservative compared to a similar business now
operating in Lexington. Brenda has observed the strengths and weaknesses of this store and
is convinced it can be done better.
Chart: Highlights
1.2 Objectives
To develop Classique Gifts Etc. into the premier gift retail store in Central Kentucky.
To begin and maintain a gross profit margin above 40% for the first year.
To acquire a customer base of 4,000 by the end of the second year by using
personal customer service and marketing.
To achieve a substantial net profit by the end of Year 3.
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1.3 Mission
Classique Gifts Etc.will be a retail gift store specializing in fine gifts, collectible dolls and doll
accessories. We want to provide products from quality suppliers and provide professional
customer service in a friendly environment.
Sell products the customer desires and are of the highest quality.
Provide friendly customer service.
Establish excellent vendor/supplier relations that will facilitate quick shipment of orders.
Advertise and promote our store immediately to take advantage of the current
Christmas shopping season.
Continuously review our inventory and sales and adjust our inventory levels based on
detailed records.
Classique Gifts Etc. will begin operation as a sole-proprietorship. The company will be owned by
Charles and Brenda Gajdik.
Total current and long-term assets will make up 78% of start-up requirements. Start-up
expenses, which are detailed in the following start-up table comprise the remaining 22% at
$20,058
Funding
As detailed in the start-up funding table, $90,000 with a $10,000 line of credit will be required
to fund Classique Gifts Etc. This proposal is to be accomplished as follows:
Owners' investment from Charles and Brenda of $40,000
Commercial loan of $50,000, calculated at 7% for seven years
Line of credit of $10,000 to be used as necessary
Page 2
Research and Development:
Table: Startup
Startup
Requirements
Startup Expenses
Utility Deposits (gas, water, electric) $600
Legal $250
Advertising & Promotion $3,500
Consultants $200
Insurance: Store Liability $2,400
Medical Insurance 1st Month $650
Office Supplies, Gift Wrap and Packaging $1,500
Leasehold Improvements $7,000
1st Month Rent & Deposit $3,075
Phone line installation $100
Research and Development $683
Business Plan Development $100
Total Startup Expenses $20,058
Startup Assets
Cash Required $12,185
Other Current Assets $12,757
Long-term Assets $0
Total Assets $24,942
Chart: Startup
3.1 Products
Classique Gifts Etc. plans to carry special occasion gifts and merchandise from the San
Francisco Music Box Company, Swarovski crystal, Lennox crystal, Outback Chair Company,
Traditions Artglass Company, children's books from Harvest House and other suppliers who
display their products at the Atlanta International Gift Market or the Columbus Marketplace for
Gift, Garden and Home.
We will also purchase merchandise from the most well-known collectible doll manufacturers and
suppliers in the United States, including Steiff, Madame Alexander, Turner Dolls, Lee Middleton,
Wendy Lawton, Susan Wakeen, Kish Dolls, Lloyd Middleton and others that provide the quality
products that our customers wish to purchase.
3.5 Sourcing
3.6 Technology
According to Pam Danziger, President of Unity Marketing, the collectible doll industry generated
$3 billion in retail sales in 2000. The gift industry, which includes general gifts, collectibles,
stationery and greeting cards, generated $54 billion in sales in 2002. As predicted by Unity
Marketing, "the future of the gifts and home accents market is positive for the next
several years." Source:Unity Marketing, The Home Report 2001:The Market, The
Competitors, The Trends
We will attract these customers by offering unique and uncommon product selections not found
in the mass-market retail stores.
Market Analysis
Year 1 Year 2 Year 3 Year 4 Year 5
Potential Customers Growth CAGR
Recreational Artists 15% 5,000 5,750 6,613 7,605 8,746 15.00%
Serious Artists 10% 2,000 2,200 2,420 2,662 2,928 10.00%
Total 13.64% 7,000 7,950 9,033 10,267 11,674 13.64%
4.3.3Market Growth
More and more consumers are seeking independent retailers that offer them the feel
of home with a more personalized shopping experience.
As consumers become more time-deprived, they are looking to shop at stores whose service
offerings are as equal in quality and value to their products.
4.4.2Distribution Patterns
Brand name products sell well in stores that maintain a good selection, good location, and
knowledgeable, friendly employees. These are the most important factors when selling
collectibles and gifts.
There is only one store in the Lexington area that carries a wide variety of collectible dolls.
However, the doll inventory only makes up about 25% of the total inventory. We do not
consider this store serious competition because their lease for the 4800 sq. ft. store expires in
March, 2004, and it is rumored the business will not renew the lease.
Other stores in the Central Kentucky area carry one or two lines of dolls but do not offer a wide
variety of collectible doll lines. We intend to offer many different doll lines, doll accessories,
personalized knowledgeable service, and a variety of other unique gift merchandise.
The Internet offers dolls at discount prices. However, most of the merchandise is retired or
discontinued lines that the manufacturers sell in bulk at discount wholesale prices. These are
not the products we intend to carry in Classique Gifts Etc.
We intend to develop a web page at some point, probably in year three to market
our merchandise on the Internet.
4.4.4Main Competitors
Classique Gifts Etc. will develop product offerings and marketing strategy to increase its
customer base while driving sales and profit. The following sections review the various
strategies that will support this effort.
6.2.1 Strengths
6.2.2Weaknesses
6.2.3Opportunities
6.2.4Threats
Classique Gifts Etc. will establish itself competitively as a unique retail environment through
product offering and friendly, personal customer service. With St. Joseph Hospital, medical
offices, the Kentucky Inn, the University of Kentucky and the Campbell House all located within
1/2 mile of the proposed site, we will attempt to offer items that appeal to this diverse
population as well as the doll collector.
Classique Gifts Etc. will focus its marketing efforts by advertising in the Lexington Herald-
Leader and Insight Media Advertising on cable TV.
We will also increase consumer awareness, retain the existing customer base and promote sales
via seasonal postcard and newsletter mailings. The mailings will announce special events or
holiday specials during the year. These events will be used to sell slow-moving products and
vendor special promotions. This means our marketing resources will be centered around both
sales promotions (events, displays) and personal sales (customer service, friendly atmosphere).
Classique Gifts Etc. will offer $5 coupons for every $100 spent. The coupon can be used by the
customer on future visits to the store.
6.6.2Pricing Strategy
6.6.3Promotion Strategy
6.6.4Distribution Strategy
6.6.5Marketing Programs
Classique Gifts Etc. will approach sales from a salesperson-customer relationship basis. All
customers will be assisted in a very personal manner. Gathering key customer information and
seeking performance feedback on the products and services offered will assist us in the
following ways:
Sales in the retail gift and collectible doll industry is enhanced by seasonal holidays and special
gift giving occasions. The following sales forecast is from direct retail sales and does not include
miscellaneous income. The figures also include dips in sales for those slow periods the business
usually experiences in the summer months.
Sales Forecast
Year 1 Year 2 Year 3
Sales
Dolls & Accessories $72,105 $80,758 $90,449
Gifts $71,405 $79,974 $89,570
Total Sales $143,510 $160,731 $180,019
6.7.2Sales Programs
6.8Strategic Alliances
6.9 Milestones
Table: Milestones
Milestones
Chart: Milestones
Classique Gifts Etc. will be managed and operated on a daily basis by Brenda and Charles
Gajdik, a husband and wife team.
Brenda will manage merchandising, sales, customer relations, and all part-time staff. She will
also provide the information necessary to develop a marketing plan to attract repeat customers.
Brenda has been employed for three years at Schwab's Collectibles, a retail collectible and gift
store in Lexington. She is currently the assistant store manager which she has held for two
years. Some of her management duties include shipping and receiving, merchandising, and
sales. She has always served the public in most every position she has previously held. She
understands what customer service is and has a loyal following of repeat customers.
Charles will manage the finances and financial records, operations, data processing and assist
in all other areas of the business. Charles has 14 years experience in accounting and nearly 15
years experience in information technology as an Information Systems (IS) Support Specialist.
He also maintains the financial records for a family owned business and has some experience
in retail sales.
The personnel plan is included in the following table. It shows the owners' salaries along with
one part-time employee used as needed.
Table: Personnel
Personnel Plan
Year 1 Year 2 Year 3
Brenda Owner/Manager-Sales & Merchandising $14,600 $16,000 $16,000
Charles Owner/Manager-Operations & Finance $9,000 $14,000 $14,000
Part-Time as Needed ($7 per hour) $3,120 $4,120 $5,120
Total People 3 3 3
8.2Startup Funding
Startup Funding
Startup Expenses to Fund $20,058
Startup Assets to Fund $24,942
Total Funding Required $45,000
Assets
Non-cash Assets from Startup $12,757
Cash Requirements from Startup $12,185
Additional Cash Raised $45,000
Cash Balance on Starting Date $57,185
Total Assets $69,942
Liabilities
Current Borrowing $0
Long-term Liabilities $50,000
Accounts Payable (Outstanding Bills) $0
Other Current Liabilities (interest-free) $0
Total Liabilities $50,000
Capital
Planned Investment
Charles & Brenda Gajdik $40,000
Other $0
Additional Investment Requirement $0
Total Planned Investment $40,000
8.3Important Assumptions
Chart: Benchmarks
8.5 Break-even Analysis
The following table and chart show our estimated monthly revenue break-even point.
Break-even Analysis
Assumptions:
Average Percent Variable Cost 57%
Estimated Monthly Fixed Cost $4,739
The following table shows our planned three-year profit and loss estimates. We expect to
have a gross margin percent above 40% our first year, which will continue to grow in years
two and three.
The associated charts show that we will have a negative profit/sales percentage for the first two
years with a positive net profit by year three.
Expenses
Payroll $26,720 $34,120 $35,120
Sales and Marketing and Other Expenses $600 $1,200 $2,400
Depreciation $0 $0 $0
Rent and CAM Expense $18,150 $18,150 $18,150
Utilities $3,600 $3,600 $3,600
Liability Insurance:Store $0 $2,400 $2,400
Insurance (medical Brenda & Charles) $7,800 $7,150 $7,150
Payroll Taxes $0 $0 $0
Other $0 $0 $0
The following table and chart represents the projected cash flow.
Current Assets
Cash $59,609 $54,355 $59,429
Other Current Assets $12,757 $12,757 $12,757
Total Current Assets $72,366 $67,112 $72,186
Long-term Assets
Long-term Assets $0 $0 $0
Accumulated Depreciation $0 $0 $0
Total Long-term Assets $0 $0 $0
Total Assets $72,366 $67,112 $72,186
Current Liabilities
Accounts Payable $10,275 $10,077 $10,808
Current Borrowing $0 $0 $0
Other Current Liabilities $0 $0 $0
Subtotal Current Liabilities $10,275 $10,077 $10,808
The following table outlines some of the more important ratios from the Gift Shop industry. The
final column, Industry Profile, details specific ratios based on the industry as it is classified by
the Standard Industry Classification (SIC) code 5947.
Table: Ratios
Ratio Analysis
Year 1 Year 2 Year 3 Industry Profile
Sales Growth n.a. 12.00% 12.00% 3.34%
Percent of Sales
Sales 100.00% 100.00% 100.00% 100.00%
Gross Margin 43.03% 46.59% 49.93% 37.74%
Selling, General & Administrative Expenses 44.22% 47.15% 45.12% 23.72%
Advertising Expenses 0.00% 0.00% 0.00% 2.14%
Profit Before Interest and Taxes 3.40% 5.14% 11.70% 1.65%
Main Ratios
Current 7.04 6.66 6.68 1.98
Quick 7.04 6.66 6.68 0.74
Total Debt to Total Assets 70.77% 62.52% 46.58% 3.65%
Pre-tax Return on Net Worth 8.17% 22.73% 49.66% 58.19%
Pre-tax Return on Assets 2.39% 8.52% 26.53% 8.72%
Activity Ratios
Accounts Payable Turnover 11.25 12.17 12.17 n.a
Payment Days 27 30 29 n.a
Total Asset Turnover 1.98 2.39 2.49 n.a
Debt Ratios
Debt to Net Worth 2.42 1.67 0.87 n.a
Current Liab. to Liab. 0.20 0.24 0.32 n.a
Liquidity Ratios
Net Working Capital $62,091 $57,034 $61,378 n.a
Interest Coverage 1.55 3.24 11.00 n.a
Additional Ratios
Assets to Sales 0.50 0.42 0.40 n.a
Current Debt/Total Assets 14% 15% 15% n.a
Acid Test 7.04 6.66 6.68 n.a
Sales/Net Worth 6.78 6.39 4.67 n.a
Dividend Payout 0.00 0.00 0.00 n.a
8.11 Valuation
Investment Analysis
Start Year 1 Year 2 Year 3
Initial Investment
Investment $40,000 $0 $0 $0
Dividends $0 $0 $0 $0
Ending Valuation $0 $0 $0 $126,000
Combination as Income Stream ($40,000) $0 $0 $126,000
Percent Equity Acquired 35%
Net Present Value (NPV) $49,696
Internal Rate of Return (IRR) 47%
Assumptions
Discount Rate 10.00%
Valuation Earnings Multiple 10 10 10
Valuation Sales Multiple 2 2 2
Use of Funds
Use Amount
Name $0
Name $0
Name $0
Name $0
Total $0
8.13 Payback
Table: Payback
Payback
Sales Forecast
Month 1 Month 2 Month 3 Month 4 Month 5 Month 6 Month 7 Month 8 Month 9 Month 10 Month 11 Month 12
Sales
Dolls & Accessories 0% $7,400 $7,900 $5,350 $5,230 $5,600 $5,850 $6,475 $5,500 $5,400 $5,450 $5,700 $6,250
Gifts 0% $7,400 $7,900 $5,250 $5,230 $5,500 $5,750 $6,375 $5,400 $5,300 $5,450 $5,600 $6,250
Total Sales $14,800 $15,800 $10,600 $10,460 $11,100 $11,600 $12,850 $10,900 $10,700 $10,900 $11,300 $12,500
Direct Cost of Sales Month 1 Month 2 Month 3 Month 4 Month 5 Month 6 Month 7 Month 8 Month 9 Month 10 Month 11 Month 12
Dolls & Accessories $3,900 $4,243 $2,690 $2,759 $3,425 $3,550 $3,988 $2,988 $3,150 $3,125 $3,150 $3,903
Gifts $3,900 $4,250 $2,690 $2,759 $3,425 $3,550 $3,998 $2,988 $3,150 $3,125 $3,150 $3,900
Subtotal Direct Cost of Sales $7,800 $8,493 $5,380 $5,518 $6,850 $7,100 $7,986 $5,976 $6,300 $6,250 $6,300 $7,803
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Table: Personnel
Personnel Plan
Month 1 Month 2 Month 3 Month 4 Month 5 Month 6 Month 7 Month 8 Month 9 Month 10 Month 11 Month 12
Brenda Owner/Manager-Sales &
0% $1,200 $1,200 $1,200 $1,200 $1,200 $1,200 $1,200 $1,200 $1,200 $1,200 $1,300 $1,300
Merchandising
Charles Owner/Manager-Operations &
0% $0 $0 $900 $900 $900 $900 $900 $900 $900 $900 $900 $900
Finance
Part-Time as Needed ($7 per hour) 0% $280 $560 $0 $0 $0 $300 $300 $320 $320 $320 $320 $400
Total People 3 3 2 2 2 3 3 3 3 3 3 3
Total Payroll $1,480 $1,760 $2,100 $2,100 $2,100 $2,400 $2,400 $2,420 $2,420 $2,420 $2,520 $2,600
Table: Profit and Loss
Direct Cost of Sales $7,800 $8,493 $5,380 $5,518 $6,850 $7,100 $7,986 $5,976 $6,300 $6,250 $6,300 $7,803
Total Cost of Sales $7,800 $8,493 $5,380 $5,518 $6,850 $7,100 $7,986 $5,976 $6,300 $6,250 $6,300 $7,803
Gross Margin $7,000 $7,307 $5,220 $4,942 $4,250 $4,500 $4,864 $4,924 $4,400 $4,650 $5,000 $4,697
Gross Margin % 47.30% 46.25% 49.25% 47.25% 38.29% 38.79% 37.85% 45.17% 41.12% 42.66% 44.25% 37.58%
Expenses
Payroll $1,480 $1,760 $2,100 $2,100 $2,100 $2,400 $2,400 $2,420 $2,420 $2,420 $2,520 $2,600
Sales and Marketing and
$0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $300 $300
Other Expenses
Depreciation $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0
Rent and CAM Expense $0 $1,650 $1,650 $1,650 $1,650 $1,650 $1,650 $1,650 $1,650 $1,650 $1,650 $1,650
Utilities $300 $300 $300 $300 $300 $300 $300 $300 $300 $300 $300 $300
Liability Insurance:Store $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0
Insurance (medical Brenda
$650 $650 $650 $650 $650 $650 $650 $650 $650 $650 $650 $650
& Charles)
Payroll Taxes 15% $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0
Other $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0
Total Operating Expenses $2,430 $4,360 $4,700 $4,700 $4,700 $5,000 $5,000 $5,020 $5,020 $5,020 $5,420 $5,500
Taxes Incurred $1,285 $799 $72 ($10) ($216) ($230) ($119) ($106) ($262) ($185) ($199) ($313)
Net Profit $2,998 $1,865 $169 ($22) ($504) ($536) ($278) ($247) ($610) ($432) ($464) ($729)
Net Profit/Sales 20.26% 11.80% 1.60% -0.21% -4.54% -4.62% -2.16% -2.26% -5.70% -3.97% -4.11% -5.83%
Table: Cash Flow
Cash Sales $14,800 $15,800 $10,600 $10,460 $11,100 $11,600 $12,850 $10,900 $10,700 $10,900 $11,300 $12,500
Subtotal Cash from Operations $14,800 $15,800 $10,600 $10,460 $11,100 $11,600 $12,850 $10,900 $10,700 $10,900 $11,300 $12,500
Subtotal Cash Received $14,800 $15,800 $10,600 $10,460 $11,100 $11,600 $12,850 $10,900 $10,700 $10,900 $11,300 $12,500
Expenditures Month 1 Month 2 Month 3 Month 4 Month 5 Month 6 Month 7 Month 8 Month 9 Month 10 Month 11 Month 12
Cash Spending $1,480 $1,760 $2,100 $2,100 $2,100 $2,400 $2,400 $2,420 $2,420 $2,420 $2,520 $2,600
Bill Payments $344 $10,384 $12,047 $8,333 $8,420 $9,511 $9,769 $10,661 $8,732 $8,891 $8,923 $9,290
Subtotal Spent on Operations $1,824 $12,144 $14,147 $10,433 $10,520 $11,911 $12,169 $13,081 $11,152 $11,311 $11,443 $11,890
Dividends $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0
Subtotal Cash Spent $2,579 $12,899 $14,902 $11,188 $11,275 $12,666 $12,924 $13,836 $11,907 $12,066 $12,198 $12,645
Net Cash Flow $12,221 $2,901 ($4,302) ($728) ($175) ($1,066) ($74) ($2,936) ($1,207) ($1,166) ($898) ($145)
Cash Balance $69,406 $72,307 $68,005 $67,277 $67,103 $66,036 $65,962 $63,026 $61,819 $60,653 $59,755 $59,609
Table: Balance Sheet
Current Assets
Cash $57,185 $69,406 $72,307 $68,005 $67,277 $67,103 $66,036 $65,962 $63,026 $61,819 $60,653 $59,755 $59,609
Other Current Assets $12,757 $12,757 $12,757 $12,757 $12,757 $12,757 $12,757 $12,757 $12,757 $12,757 $12,757 $12,757 $12,757
Total Current Assets $69,942 $82,163 $85,064 $80,762 $80,034 $79,860 $78,793 $78,719 $75,783 $74,576 $73,410 $72,512 $72,366
Long-term Assets
Long-term Assets $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0
Accumulated Depreciation $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0
Total Long-term Assets $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0
Total Assets $69,942 $82,163 $85,064 $80,762 $80,034 $79,860 $78,793 $78,719 $75,783 $74,576 $73,410 $72,512 $72,366
Liabilities and Capital Month 1 Month 2 Month 3 Month 4 Month 5 Month 6 Month 7 Month 8 Month 9 Month 10 Month 11 Month 12
Current Liabilities
Accounts Payable $0 $9,978 $11,769 $8,053 $8,103 $9,187 $9,411 $10,370 $8,436 $8,594 $8,615 $8,936 $10,275
Current Borrowing $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0
Other Current Liabilities $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0
Subtotal Current Liabilities $0 $9,978 $11,769 $8,053 $8,103 $9,187 $9,411 $10,370 $8,436 $8,594 $8,615 $8,936 $10,275
Long-term Liabilities $50,000 $49,245 $48,490 $47,735 $46,980 $46,225 $45,470 $44,715 $43,960 $43,205 $42,450 $41,695 $40,940
Total Liabilities $50,000 $59,223 $60,259 $55,788 $55,083 $55,412 $54,881 $55,085 $52,396 $51,799 $51,065 $50,631 $51,215
Paid-in Capital $40,000 $40,000 $40,000 $40,000 $40,000 $40,000 $40,000 $40,000 $40,000 $40,000 $40,000 $40,000 $40,000
Retained Earnings ($20,058) ($20,058) ($20,058) ($20,058) ($20,058) ($20,058) ($20,058) ($20,058) ($20,058) ($20,058) ($20,058) ($20,058) ($20,058)
Earnings $0 $2,998 $4,863 $5,032 $5,009 $4,506 $3,970 $3,692 $3,446 $2,835 $2,403 $1,939 $1,209
Total Capital $19,942 $22,940 $24,805 $24,974 $24,951 $24,448 $23,912 $23,634 $23,388 $22,777 $22,345 $21,881 $21,151
Total Liabilities and Capital $69,942 $82,163 $85,064 $80,762 $80,034 $79,860 $78,793 $78,719 $75,783 $74,576 $73,410 $72,512 $72,366
Net Worth $19,942 $22,940 $24,805 $24,974 $24,951 $24,448 $23,912 $23,634 $23,388 $22,777 $22,345 $21,881 $21,151