TiM Business Case

Unified Communications
Organizations face great efforts to implement, to migrate or to operate state of the art
Unified Communication systems. The benefits of Unified Communication range from cost
savings to shorter response times as well as a simplifying the communication across multiple
media. Ultimately the user should be presented with an interface combining the various
communication channels. Often forgotten are the immense efforts by IT-specialists providing
these platforms. Adding functions and communication channels also increases the
complexity of the system infrastructure. This is where TiM comes in, to greatly reduce the
complexity entailing the administration of the CUCM, Unity Connection and Presence
(Q4/2011).

Key Facts & Benefits

Simplified administration of the CUCM

Operate multiple tenants on one CUCM
Automate recurring tasks
Realize cost savings through reduced need for specialists
Multi-Cluster administration
Multilingual user interface
Role based access control
Reverse name resolution
Global Call List – access your call list from any device

1
Selected TiM Features
Multi-Tenancy
Separate the administration of your
CUCM for each location using TiM’s
multi-tenant capability. TiM enables
your organization to manage your
telephone system where it is needed,
e.g. at group or site level. Let your
sites manage up to 80% of the
configuration themselves. The multi-
tenancy is an essential part of TiM
and therefore part of every module.

Role Based Access Control

TiM’s main feature is the consistent, logical and highly effective rights and roles system. Thus
multiple clients can be operated on a CUCM. Furthermore TiM can assign different rights and
properties to each group (tenant) as well as to each user and hence completely detach itself
from the current limited rights management of the CUCM.

2
Responsibility Assignment
TiM offers a flexible subdivision of user rights that can be adapted to the needs of any
organization. In detail, rights and roles can be assigned based on the employee’s knowledge,
the employee’s role within the organization and the complexity of the task to be
accomplished. Hence TiM can empower end users to manage e.g. their passwords, PINs,
speed dials and name changes themselves, relieving the administrators. By doing so cost
savings are realized through the reduced need for specialists, because formerly complicated
tasks are now carried out by the employees themselves, using a sophisticated yet simple
web interface, while relieving the administrators.

The demand for Cisco qualified personnel is high and the supply of these human resources is
limited. TiM helps to bridge this gap. Consequently possible savings result from an optimized
Cisco training and certification plan.

3
Reverse Name Resolution
Name resolution in real time for phone calls as known from any mobile device now on Cisco
IP phones as well as soft clients based on the Directory (Professional).

Global Call Lists

Munich on Monday, Berlin on Wednesday, Frankfurt on Friday.

No matter where you sign in, always have your call lists available and see who was trying to
reach you or which call you missed while your line was busy. Of course this feature can be
combined with reverse name resolution and is available for all Cisco IP devices, including
Cisco’s IP Communicator and Unified Personal Communicator (CUPC). Optionally email
notifications can be set up for missed calls.

4
Time & Money
A customer survey proved that our most valuable customers handle 76 percent of their
„daily business“ with TiM, thus the remaining 24 percent are special tasks performed by
specialists on the CUCM (see fig. 1). This also shows that TiM cannot replace the CUCM
because of its extensive features. Nevertheless TiM can simplify and expedite the majority of
daily activities.

Several assistant systems, so-called “Wizzards” ensure that recurring and/or complex issues
are settled within a few seconds. Prime example of this is TiM’s Wizzard for
Manager/Assistant, allowing a time saving of up to 90 percent. The figure below compares
processing times (in minutes) for four typical operations with and without TiM.

5
TiM in Figures
A Sample Calculation
The following is a sample calculation in which the operation of a CUCM without and with
TiM is being compared. In particular, the reduced frequency of errors, faster processing
times and the relief of administrators lead to efficiency gains and cost savings. This
calculation is based on one year of operation.

This calculation excludes the extensive, recurrent and expensive training in Cisco
environments. Again, further savings can be realized.

6
Added Value & Differentiation from Competition
Modular Simpleness – with these two words, most is said about TiM. TiM ranges from
“TiM Essentials“ as a minimalistic administration platform to an extensive management suite
for the whole organization, while maintaining the highest degree of simplicity possible. TiM
is a single vendor software specializing in Cisco products and interfaces to provide customers
an alternative, but most of all simplified administration interface.
Furthermore TiM enables additional applications on Cisco IP-phones and hence increases the
return on investment in the telephones. Best example for this is TiM’s extensive XML
services framework which, among others, includes: The Text Messaging module which lets
you. Furthermore the XML services framework includes the Directory (Professional) which is
a full multi-tenant and multi-LDAP directory service available both on the phone as well as
TiM’s web interface.

Global Call Lists

provide central call lists for each line and hunt pilot
Text Messaging Module
send text messages to e.g. instantly inform your staff about a failure of the email
system
Directory (Professional)
full multi-tenant and multi-LDAP directory service available on the phone, on CUPC as
well as via TiM’s web interface
Reverse Name Resolution
Name resolution for external calls with the help of the Directory (Professional)

These are just few examples how we can help you find an individual solution to your
challenges applying TiM’s modular concept.

In summary, TiM’s strategy is to offer up-to-date and clever solutions as a complement to

your CUCM.

For more information as well as video tutorials visit http://tim.aspiria.de

Aspiria Informationstechnologie GmbH

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