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Journal Printer TP29

Operator Manual

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Legal Disclaimer

Copyright © Diebold Nixdorf. Copyright protection is claimed for each revision listed in the document his-
tory, as of the date indicated. All Rights Reserved.
This document contains proprietary information of Diebold Nixdorf, Incorporated or its subsidiaries (col-
lectively “Diebold Nixdorf”) and may include information that is protected by copyright, trademark and
patent laws in the US, Germany, and globally. All rights, including rights created by patent grants or reg-
istration of a utility model or design, are reserved.
• No part of this document may be translated, reproduced, stored in a retrieval system, or trans-
mitted, in any form or by any means: electronic, mechanical, photocopying, recording, or oth-
erwise, without prior written permission from Diebold Nixdorf. Any violations of the foregoing
may give rise to a claim for damages.
• If the document pages state the information is confidential (or words of similar import), then
this document is intended solely for the use of the employees or other personnel of Diebold
Nixdorf unless expressly authorized in writing by Diebold Nixdorf. Other uses of this informa-
tion without the express written consent of Diebold Nixdorf are prohibited.
• This document should be treated as confidential material for security reasons. Any unautho-
rized disclosure or use of confidential material may violate the U.S. Theft of Trade Secrets
provisions of Section 1832 of Title 18 of the United States Code as well as comparable laws in
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This document and the information contained herein are provided AS IS AND WITHOUT WAR-
RANTY. In no event shall Diebold Nixdorf or its suppliers be liable for any special, indirect, or
consequential damages of any nature resulting from the use of information in this manual. The in-
formation contained in this document is subject to change without notice. When using the document for
system implementation, please call your authorized Diebold Nixdorf sales or service representative for
any applicable changes.
Any trademarks, service marks, product names or company names not owned by Diebold Nixdorf, that
appear in this document are used for informational purposes only, and Diebold Nixdorf claims no rights
thereto, nor does such use indicate any affiliation with or any endorsement of Diebold Nixdorf or Diebold
Nixdorf products by the owners thereof.
Your use of this document and/or any of the information contained herein constitutes your agreement to
all of the terms stated on this page.

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Table of contents
1 Introduction ................................................................................................................................ 1-1
1.1 Usage of the Manual ..........................................................................................................1-1
1.2 Symbols used in this Manual .............................................................................................1-1
1.3 Section-specific Warning Notes .........................................................................................1-2
1.4 Signs, Labels and Symbols................................................................................................1-3

2 Safety .......................................................................................................................................... 2-1


2.1 General safety precautions for the system.........................................................................2-1
2.2 General safety precautions of the printer ...........................................................................2-4

3 Description ................................................................................................................................. 3-1


3.1 Basic information................................................................................................................3-1
3.2 Functional components and controls .................................................................................3-2
3.2.1 Front view............................................................................................................ 3-2
3.2.2 Rear view ............................................................................................................ 3-3
3.2.3 Operation and display field ................................................................................. 3-4
3.2.4 Connections ........................................................................................................ 3-5
3.2.5 Paper path .......................................................................................................... 3-6
3.3 Key functions......................................................................................................................3-7
3.3.1 TEST key ............................................................................................................ 3-7
3.3.2 LF key ................................................................................................................. 3-7

4 Operation .................................................................................................................................... 4-1


4.1 Replacing the paper roll .....................................................................................................4-1

5 Maintenance ............................................................................................................................... 5-1


5.1 Cleaning the sensors .........................................................................................................5-1
5.2 Consumables .....................................................................................................................5-3
5.2.1 Paper specification.............................................................................................. 5-3
5.2.2 Journal roll dimensions ....................................................................................... 5-3
5.3 Printer messages ...............................................................................................................5-4
5.3.1 Paper end monitoring/messages of the PE-LED ................................................ 5-5
5.3.2 Power LED .......................................................................................................... 5-5
5.3.3 ERROR LED ....................................................................................................... 5-6

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Table of contents

List of figures
Figure 3-1 Overall view.............................................................................................................. 3-1
Figure 3-2 Front view................................................................................................................. 3-2
Figure 3-3 Rear view ................................................................................................................. 3-3
Figure 3-4 Operation and display field....................................................................................... 3-4
Figure 3-5 Connections ............................................................................................................. 3-5
Figure 3-6 Paper path................................................................................................................ 3-6
Figure 4-1 Preparing the paper roll............................................................................................ 4-1
Figure 4-2 Remove the paper take-up reel................................................................................ 4-2
Figure 4-3 Unlock the shaft of the paper take-up reel ............................................................... 4-2
Figure 4-4 Inserting the paper roll.............................................................................................. 4-3
Figure 4-5 Drawing the paper into the guide ............................................................................. 4-3
Figure 4-6 Threading paper ....................................................................................................... 4-4
Figure 4-7 Guide the shaft through the plate ............................................................................. 4-4
Figure 4-8 Locking the shaft ...................................................................................................... 4-5
Figure 4-9 Inserting the reel into the printer chassis.................................................................. 4-5
Figure 4-10 Checking the paper take-up ..................................................................................... 4-6
Figure 5-1 Cleaning the sensors................................................................................................ 5-2

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1

1 Introduction
1.1

1.1 Usage of the Manual


This manual provides you with the following information:
• Description of the components
• Necessary actions for the operation of the component
• Necessary actions for the maintenance of the component
• Elimination of faults
• Replacement of consumables
• Instructions for cleaning and care 1.2

1.2 Symbols used in this Manual

● Text following a dash represents an item in a list.


"" Refers to other chapters or sections.
'' Text in apostrophes relates to equipment/mounting parts which are included
in the delivery package.
Text Texts in small capitals designate pushbuttons/switches on a control or
switches that are to be actuated in the software.
1. Numbered procedural instructions describe activities which must be carried
out in the specified order.
2.

n.

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Introduction
1.3

1.3 Section-specific Warning Notes

DANGER
This warning note describes a hazard with a high degree of risk which, if not avoided, will
result in death or grave bodily injury.

WARNING
This warning note describes a hazard with a medium degree of risk which, if not avoided,
could result in death or grave bodily injury.

CAUTION
This warning note describes a hazard with a low degree of risk which, if not avoided, could
result in slight or minor bodily injury.

NOTE
This note provides application tips and information that help prevent errors and material
damage.

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Introduction
1.4

1.4 Signs, Labels and Symbols


The following labels can be used in these instructions, on the system or on the component.

Table 1-1: Warning signs used

Warning signs

General Warning of Warning of Warning of


warning sign electric voltage hot surfaces hand injuries

Warning of Warning of Warning of Warning of


feed risk cut injuries laser beam obstacles in the
head area

Table 1-2: Used mandatory signs

Mandatory signs

Use Use Use Use


hearing protection protection eyewear safety footwear protective gloves

Pull Read
mains plug manual

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2

2 Safety 2.1

2.1 General safety precautions for the system


This system complies with the relevant safety regulations for information processing equipment.

NOTE
Read this entire manual carefully in order to obtain a thorough knowledge with respect to
the system and the components, in addition to their operation and maintenance.
Operate the system and the components correctly in accordance with this manual in order
to avoid injuries and damage to the plant.
Keep this manual available and consult it for guidance when you are unsure about how to
carry out one or another of the procedures.

DANGER
Electrical voltage
Risk of fatal injury through contact with parts carrying electrical voltage! Switch the system
off before performing any cleaning or maintenance tasks.
l Switch off the power switch for the power distributor.
l Switch off the UPS, if installed.
l Disconnect the mains connection, if installed, between the UPS (Uninterruptible
Power Supply) and the system itself (see section "General power interruption" in the
operating manual).
l Disconnect the connector of the power supply cable from the electrical socket in-
stalled by the building contractor.

DANGER
Electrical voltage
Risk of fatal injury through contact with parts carrying electrical voltage! Switch the system
off before performing any cleaning or maintenance tasks.
l Disconnect the voltage connection, if installed, between the UPS (Uninterruptible
Power Supply) and the system itself (see section "General power interruption" in the
operating manual).
l Disconnect the connector of the power supply cable from the electrical socket in-
stalled by the building contractor.

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Safety

WARNING
Risk of impact
Be careful not to injure your head when the control panel or rear door is opened.
l Move carefully when the control panel or the rear door is opened.

DANGER
Adverse weather conditions
Make sure that no water/liquids (e.g. rain, snow etc.) gets into the open system and the
exposed components, especially under adverse weather conditions, since that could pose
a danger to your life.
Be sure to take suitable precautions when working on an open system (e.g. by covering
components where necessary) so that fluid cannot enter the open system.

• Observe the warning and information labels on the system.


• Unless otherwise stated, grasp the components only by the green control elements when handling
them.
• This system is equipped with a safety-tested power cable which must be connected to a suitable
grounded socket only.
• Always hold the plug when removing the power cable. Never pull on the cable itself.
• Lay all connecting cables in such a way that they will not be stepped on or tripped over, damaged or
crushed in any way.
• Have damaged power cables replaced immediately.
• Make sure that there is always free access to the electrical sockets used or to the electrical circuit-
breakers of the facility installation.

DANGER
In case of an emergency (e.g. damaged cabinets, controls or power cables, liquids or for-
eign objects in the system) take the following steps:
Switch the system voltage-free immediately by:
l Switching off the automatic circuit breaker or removing the fuse insert from the fuse
holder in the distributor box of the facility installation.
l Disconnecting the plug of the power supply cable from the grounded socket in the fa-
cility installation.
l Interrupting the power connection between the UPS (uninterruptible power supply)
and the system (see chapter "Introduction", section "General power interruption" in
the operating manual);
l For further system-specific notes, please refer to the operating manuals.
l Inform the customer service responsible for you.

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Safety

• Never connect or disconnect data transmission lines during a thunderstorm.


• Always keep the system’s ventilation openings free from obstruction to ensure proper ventilation and
to prevent malfunctions resulting from overheating.
• Use only accessories and extension components that have been approved by . Nonobservance can
result in damage to the system or violations of regulations concerning safety, radio interference and
ergonomical requirements.
• Note that there are only safety extra-low voltage circuits (SELV circuits) if you want to feed voltage
from an external source into prepared cables to install additional electronics (e. g. EMA connection).
• To clean the system only use cleaning agents approved by Diebold Nixdorf (see chapter "Cleaning,
Service and Maintenance" in the operating manual).
• Components with adjustable light effects are integrated in this product. Repetition frequencies be-
tween 5 Hz and 40 Hz should be avoided as certain light frequencies or flickering light sources can
cause epileptic seizures in some individuals. 
Also avoid light reflections and synchronize the cycles wherever possible. Ensure that monitors' re-
fresh rates are as high as possible.
Repairs

DANGER
Repair work on the system or on the components may be carried out only by authorized
specialist staff. Unauthorized opening of the system or repair work carried out improperly
could result in considerable danger to the user. In case of noncompliance, excludes all lia-
bility.

Lithium batteries

DANGER
Danger of fire and explosion
The handling and replacement of batteries should only be performed by authorized per-
sonnel trained by .
There is a risk of fire or explosion if the batteries are handled improperly. It is therefore im-
portant to note the following points:
l Avoid short circuits
l Never recharge the battery
l Avoid temperatures above +100°C (+212°F).
l Do not attempt to open the battery by force
l Do not allow the battery to come into contact with water or fire
l The battery should only be replaced with the same or an equivalent type recom-
mended by (see chapter “Appendix,” section “Consumables” in the operating man-
ual). Dispose of used batteries in compliance with national regulations and the manu-
facturer's specifications.

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Safety
2.2

2.2 General safety precautions of the printer

NOTE
Read this entire manual carefully in order to obtain a thorough knowledge with respect to
the system and the components, in addition to their operation and maintenance.
Operate the system and the components correctly in accordance with this manual in order
to avoid injuries and damage to the plant.
Keep this manual available and consult it for guidance when you are unsure about how to
carry out one or another of the procedures.

DANGER
Electrical voltage
Risk of fatal injury through contact with parts carrying electrical voltage! Switch the system
off before performing any cleaning or maintenance tasks.
l Switch off the power switch for the power distributor.
l Switch off the UPS, if installed.
l Disconnect the mains connection, if installed, between the UPS (Uninterruptible
Power Supply) and the system itself (see section "General power interruption" in the
operating manual).
l Disconnect the connector of the power supply cable from the electrical socket in-
stalled by the building contractor.

CAUTION
Hot printing unit
Touching the printing unit can cause burns.
l Wait a few minutes after the printing has just finished.
l Wear protective gloves.

WARNING
Hot print head
An acute risk of burns exists.
l Wait until the print head has cooled down.
l Wear protective gloves.

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Safety

Repairs

DANGER
Repair work on the system or on the components may be carried out only by authorized
specialist staff. Unauthorized opening of the system or repair work carried out improperly
could result in considerable danger to the user. In case of noncompliance, excludes all lia-
bility.

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3

3 Description 3.1

3.1 Basic information

Figure 3-1: Overall view

The TP29 journal printer is a compact built-in printer in modular design with a thermal printing unit.
In accordance with user software specifications, the journal printer creates protocol printouts on the roll
paper which then remains wound up as a second roll in the printer after the printing is finished.
The paper path is controlled by several paper sensors. The printer is equipped with sensors which indi-
cate the remaining quantity of paper (weekend supply) and the end of the paper supply. The paper sup-
ply can thus be monitored with the user software.
The TP29 can process paper rolls which have been coated on their upper sides.

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Description
3.2

3.2 Functional components and controls


3.2.1

3.2.1 Front view

Figure 3-2: Front view

1 Plate of the paper take-up reel 4 Keys

2 Paper deflection web 5 Shaft of the paper take-up reel

3 LED displays

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Description
3.2.2

3.2.2 Rear view

Figure 3-3: Rear view

6 Paper roll compartment

7 Paper-low sensor (not adjustable)

8 Release lever

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Description
3.2.3

3.2.3 Operation and display field

1 2 3 4 5

Figure 3-4: Operation and display field

1 TEST key 4 ERROR LED (error, red)

2 LINE FEED key (paper feed) 5 POWER-LED (power supply, green)

3 PE-LED (Paper End, red)

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Description
3.2.4

3.2.4 Connections

Figure 3-5: Connections

1 24V DC power supply 2 Signal connection (USB Type B)

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Description
3.2.5

3.2.5 Paper path

5 4 3 2 6 1 7

Figure 3-6: Paper path

1 Paper-low sensor 5 Paper tensioning and deflection web

2 Paper loading web before the printing unit 6 Shaft of the paper take-up reel

3 Paper loading sensor and end-of-paper 7 Monitoring sensor for the turning of the take-
sensor up reel

4 Paper pressure and transport roller

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Description
3.3

3.3 Key functions


Pressing individual keys when the printer is in normal operational mode will give priority to the execution
of certain functions.

Key Role
TEST Prints test printout

LINE FEED Paper feed by 4.23 mm (0.17"). If the key is pressed for longer than 2 seconds,
the paper is fed continuously until the key combination is changed. Do not press
the LINE FEED key during normal operation.

The key functions are triggered via a spontaneous functions 'job channel in the device controller' and are
executed with higher priority than the functions from the emulation. For this reason, you should not ham-
per or corrupt emulation functions during operations by executing key functions.
3.3.1

3.3.1 TEST key


• In normal operation, actuating the TEST key causes a self-test print to be carried out three seconds
later.
• In the event of an error, actuation of the TEST key triggers self-actuated error recognition and error
elimination.
• Simultaneous actuation of the TEST and LF keys triggers a self-test of the printer's sensors. 3.3.2

3.3.2 LF key
• In normal operation, actuation of the LF key triggers the paper feed for as long as it is pressed down.
• In the event of an error, the LF key has no function.
• If the LF key is pressed down when the printer is switched on and continues to be pressed down for a
second, then the menu function starts for the configuration of the printing.

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4

4 Operation 4.1

4.1 Replacing the paper roll

NOTE
The following illustrations show how to change the paper roll, using a paper roll without
control marks by way of example. The procedure is basically the same for a paper roll with
control marks.

NOTE
Use only the paper types that are approved for the printer. Exact details are described in
the "Paper specifications" section. Prior to inserting a new paper roll, make sure that the
beginning of the roll is not torn or folded. The beginning of the roll must be cut at right an-
gles (see illustration below).

1. Activate the product-specific software (see "Basic Operation" chapter, "Calling the product-specific
software" section).
2. Open the system and gain access to the journal printer (for its position in the system please refer to
the chapter "System Overview", for its accessibility to the chapter "Basic Operation").
3. If the empty paper roll is not yet used up, cut
off the paper at the empty paper roll in a
straight line and press the "LF" paper feed
key until the paper is transported completely
out of the printing unit.

Figure 4-1: Preparing the paper roll

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Operation

4. Remove the paper take-up reel with the jour-


1
nal roll in an upwards direction (1).

Figure 4-2: Remove the paper take-up reel

5. Unlock the shaft of the paper take-up reel on


its plate by holding the plate firmly and turn-
3 ing the rotary handle of the shaft to the left
as shown (1).
6. Remove the released shaft from the reel (2).
1

Figure 4-3: Unlock the shaft of the paper take-up reel

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Operation

7. Place the paper roll from above in the paper


roll compartment (1).
Mind the displayed direction in which the paper
unrolls.

1
1

Figure 4-4: Inserting the paper roll

8. Feed the leading edge of the paper into the


paper guide (1).
9. Push the paper in until it is pulled in automat-
ically.
The drive transports it out of the printer at the
1 other end.

Figure 4-5: Drawing the paper into the guide

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Operation

10. Thread the paper end (1) as shown from


above into the fork-shaped paper take-up (2)
on the plate of the paper take-up reel.

Figure 4-6: Threading paper

11. Insert the shaft of the paper take-up reel (1)


into the plate as far as necessary for the pa-
per roll width.

Figure 4-7: Guide the shaft through the plate

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Operation

12. Lock the shaft in the plate at the desired po-


sition by holding the plate firmly and turning
1 the rotary handle (1) of the shaft to the right
as shown (2).

Figure 4-8: Locking the shaft

13. Wind the paper onto the reel shaft in the di-
rection shown (1) by two to three reel rota-
tions.
1 14. While doing so, insert the reel with its shaft
from above into the recesses of the printer
2 chassis (2).

Figure 4-9: Inserting the reel into the printer chassis

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Operation

15. Check for correct winding by pressing the


"LF" paper feed key until the paper is pulled
taut.
16. If this is not successful, repeat the procedure
1 of threading the paper at the take-up reel.

Figure 4-10: Checking the paper take-up

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5

5 Maintenance
DANGER
Electrical voltage
Risk of fatal injury through contact with parts carrying electrical voltage! Switch the system
off before performing any cleaning or maintenance tasks.
l Switch off the power switch for the power distributor.
l Switch off the UPS, if installed.
l Disconnect the mains connection, if installed, between the UPS (Uninterruptible
Power Supply) and the system itself (see section "General power interruption" in the
operating manual).
l Disconnect the connector of the power supply cable from the electrical socket in-
stalled by the building contractor.

Repairs

DANGER
Repair work on the system or on the components may be carried out only by authorized
specialist staff. Unauthorized opening of the system or repair work carried out improperly
could result in considerable danger to the user. In case of noncompliance, excludes all lia-
bility.

WARNING
Risk of impact
Be careful not to injure your head when the control panel or rear door is opened.
l Move carefully when the control panel or the rear door is opened.

5.1

5.1 Cleaning the sensors


Dirty sensors can lead to malfunctions. The installation position of the sensors can be seen in the follow-
ing illustration.

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Maintenance

4 3 2 1

Figure 5-1: Cleaning the sensors

1 Take-up sensor 3 Printing unit closed sensor

2 Paper-low sensor 4 End-of-paper sensor

1. Open the paper transport path (see section "Paper jam").


2. Remove the paper rolls (see section "Replacing paper roll").
3. Use a soft, lint-free cloth or compressed air to remove any dirt and dust from the sensors.

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Maintenance
5.2

5.2 Consumables
5.2.1

5.2.1 Paper specification

Paper quality: OJI KF50 – HDA or equivalent

Paper type: Thermal paper rolls with


thermal print side on the outside

Paper color: white

Paper thickness: 0.06 - 0.09 mm (0.00236 - 0.00354")

Paper smoothness (print side): Min. 300 Bekk sec.


5.2.2

5.2.2 Journal roll dimensions

Paper width: 80 mm (3.15") (-1 mm [0.0393"])

Paper weight: 55 g/m2 - 80 g/m2 (14.67 lb - 21.33 lb)

Outer journal roll diameter: max. 85 mm (3.27")

End of paper: Not glued to roll sleeve

Inner diameter of roll sleeve: 12.5 mm (0.49")

Roll sleeve material: Cardboard / plastic

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Maintenance
5.3

5.3 Printer messages


Printer messages are displayed by the LEDs on the journal printer.
Depending on the application that is in use, printer messages can also be output to a display.
Errors are signaled on the printer by flashing or red ERROR and PE-LED. Each printer message is char-
acterized thereby by a certain number of flashes. The flashing cycle is repeated every 2 to 5 seconds un-
til the cause of the error has been eliminated.

NOTE
The printer determines automatically whether or not the error has been eliminated. If the
error has been eliminated, the respective error message disappears.

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Maintenance
5.3.1

5.3.1 Paper end monitoring/messages of the PE-LED


5.3.1.1

5.3.1.1 Paper-low sensor


The photosensor is located outside on the printer chassis or on a cover.
The photosensor reports to the application when a remaining paper amount of only 15 m (49 feet) (±6 m
(19.7 feet), depending on the inner diameter of the paper roll and the paper thickness) is present. De-
pending on the application, this message can be evaluated and displayed on a screen, for example.
The current print job is executed normally.
In addition, the PE-LED (Paper-End LED) of the printer lights up continuously in red.
5.3.1.2

5.3.1.2 End-of-paper sensor


The photosensor is located in the printing unit.
The photosensor reports to the application and the printer that the printer has run out of paper.
Depending on the application, this message can be evaluated and displayed on a screen, for example.
The current print job is aborted.
In addition, the PE-LED (Paper-End LED) of the printer flashes red.
5.3.2

5.3.2 Power LED

Power LED Printer status Remedy


(green)
Off Supply voltage Check the
absent or faulty Supply voltage

On Operational -
readiness

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Maintenance
5.3.3

5.3.3 ERROR LED


The following table explains the flash patterns.

Error Description Flashing diagram of ERROR LED


(Color: RED)
LED OFF LED ON
Print head over- Temperature of the print
heated head is too high. 4800 ms

Abnormal voltage Input voltage is too high.


4800 ms

Abnormal voltage Input voltage is too low.


4800 ms

Take-up reel Take-up reel does not turn.


blocked

Paper tear on Paper tear or paper is not


take-up reel fastened to the reel.

Print head does Printing unit not closed


not lie on the pa-
per

End of paper or paper soon used up LED is permanently on.

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Glossary
Journal printer TP29
The TP29 journal printer is a compact built-in
printer in modular design with a thermal print-
ing unit.
System
Designates the automated teller machine as a
complete unit. The system consists of a safe
and the head area.

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DIEBOLD NIXDORF
5995 Mayfair Road | North Canton, OH 44720 | United States
© 2019 Diebold Nixdorf, Incorporated. All Rights Reserved.

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