User Guide for

ePOS by Pine Labs

Table of content
Registration................................................................................................................ 4
Sign up.................................................................................................................... 4
Digital KYC.............................................................................................................. 5
Bank account verification........................................................................................ 6
Package selection................................................................................................... 7
Merchant agreement and fees................................................................................ 8
Registration complete............................................................................................. 9
Increasing the transaction limit.................................................................................. 10
KYC requirements................................................................................................... 10
Other features............................................................................................................. 12
Login....................................................................................................................... 12
Home screen........................................................................................................... 13
Transaction history.................................................................................................. 14
My account.............................................................................................................. 15
Adding a user........................................................................................................... 16
Payment modes.......................................................................................................... 18
Credit card and debit card....................................................................................... 18
Unified Payments Interface (UPI)............................................................................ 20
Digital wallet............................................................................................................ 24
OTP....................................................................................................................... 24
In-app notification................................................................................................ 26
Equated Monthly Instalment (EMI).............................................................................. 28
Bank EMI................................................................................................................. 28
Brand EMI................................................................................................................ 30
Registration
Sign up

1. Download the ePOS app 2. Enter your mobile number 3. Enter the OTP received
on your Android phone from and press the arrow button. An OTP on your mobile number to
Google Play Store. will be sent to your mobile phone. complete the verification process.

4. Enter your details and contact information.

Set a password for your account.

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Registration
Digital KYC

1. Digital validation of the documents will 2. Enter the requested business details
be done on real-time basis. on the "merchant details" screen

TIP: Please ensure registered business name matches

with your Bank account in which funds are to be settled

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Registration
Bank account verification

1. Enter details of your business account in 2. Please enter the amount credited
which you want your payment. in your bank account.

TIP: For a smoother onboarding experience,

please ensure that your name on the bank account
is the same as that in the PAN, GST, and other ID proofs

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Registration
Package selection

Select a package as per your business requirement.

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Registration
Merchant agreement and fees

1. Read the Merchant Agreement carefully and click ‘I Agree to the Merchant Agreement’.

2. Pay the one-time setup fee using your

preferred payment mode.

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Registration
Registration complete

Congratulations. You are now registered!

NOTE: After the registration completion, a screen

indicating the status of onboarding will be displayed.
Once the setup is complete, you will be redirected
to the Home screen.
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Increasing the transaction limit
KYC requirements

1. After entering your personal details (email address, mobile number, etc.),
please upload your identification documents

www.pinelabs.com TIP: Please ensure to self attest / stamp your documents

Increasing the transaction limit
KYC requirements

2. Upload your business documents and the photographs of your store.

If the documents are in order, the KYC will be

approved and your transaction limit will be
increased. In case of any discrepancy,
you may be asked to submit additional
documents or to resubmit a relevant
document for further processing.

3. Review and submit the information.

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Other features
Login

Existing users can login using their mobile number and password.

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Other features
Home screen

Post logging in, the above screen will appear. This screen will
give an overview of the number of transactions and also provide quick
access to the other features of the app.

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Other features
Transaction history

The ‘Transaction History’ section will It also gives users to option to

provide details of the past transactions. It also download transacton report of
gives the users the option to view transactions settled transactions.
for a specific period.

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Other features
My account

The ‘My Account’ section of the app allows the user to view his/her profile, change
the account password, update contact details and add users.

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Other features
Adding a user

1. Click ‘Users’ in the 2. Tap on ‘+’ to add new users. 3. Add the details of
‘My Account’ section. the new user & Click ‘Add User.’

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Other features
Adding a user

4. An SMS will be sent to the 5. The new user needs to download 6. Once the signup is complete,
new user with the link the app and sign up. the user can start accepting payments
to download the ePOS app. for the merchant.

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Payment modes
Credit card and debit card

1. Select ‘Card Payment’ on 2. Enter the details 3. Click ‘Proceed’ to go to

the Home screen. (Amount, customer mobile number. etc) the Home screen.
and click ‘Send Link’.

4. Customer will receive an SMS with a 5. The customer will then get a
payment link in it customer needs to click on transaction summary which
the link to make the payment. he/she can review.
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Payment modes
Credit card and debit card

6. The customer is required to enter his/her

card details and authorize the transaction.

7. To check the status of the transaction, 8. Click on Get Status.

the merchant can visit Transaction History.
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Payment modes
Unified Payments Interface (UPI)

1. Select ‘UPI’ on 2. Merchant enters amount and 3. UPI QR code will be displayed
the Home screen. invoice number (optional) on the screen.

4. Customer needs to scan 5. To authorize the payment,

the QR code using a UPI app the customer needs to enter the
of his/her choice. UPI PIN in his/her app.
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Payment modes
Unified Payments Interface (UPI)

6. On successful completion of 7. Or to check the status of the

payment, acknowledgement screen transaction, the merchant can
will be displayed on the ePOS app visit Transaction History.
showing the transaction ID.

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Payment modes
Digital Wallet (Via OTP)

1. Select ‘Digital Wallets’ on 2. Select the wallet of your choice 3. Enter the amount, customer’s
the Home screen. (Airtel Money, FreeCharge, PhonePe, mobile number and the
etc.) using which the customer invoice/reference number(optional).
wants to pay.

4. Customer will receive the OTP 5. The customer needs to enter

(either via SMS or app notification). the OTP in the ePOS app.

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Payment modes
Digital Wallet (Via OTP)

6. On successful completion of payment,

acknowledgement screen will be displayed
on the ePOS app showing the transaction ID.

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Payment modes
Digital Wallet (Via In App Notification)

1. Select ‘Digital Wallets’ on 2. Select the wallet of your choice 3. Enter the amount, customer’s
the Home screen. (Airtel Money, FreeCharge, PhonePe, mobile number and the
etc.) using which the customer invoice/reference number(optional).
wants to pay.

4. Customer will receive an 5. Customer authorises payment

in-app notification. in his wallet app.

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Payment modes
Digital Wallet (Via In App Notification)

6. On successful completion of payment,

acknowledgement screen will be displayed on
the ePOS app showing the transaction ID.

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Payment modes
Equated Monthly Installment (EMI)-Bank EMI

1. Select ‘EMI’’ on 2. Select the EMI type 3. Enter the amount, customer’s
the Home screen. ‘Bank EMI or Brand EMI’. mobile number and the
invoice/reference number(optional),

4. Customer will receive an SMS 5. The customer needs to enter

with a payment link in it. the OTP in the ePOS app.

TIP: Merchant can also re-send a link for a pending transaction

by going in the transaction details screen through transaction history
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Payment modes
Equated Monthly Installment (EMI)

6. The customer will then get a 7. Customer selects issuing 8. The customer then needs to
transaction summary which Bank and EMI tenure on the enter his/her card details and
he/she can review. payment gateway page authorize the transaction.

9. To check the status of the transaction, the merchant can

visit Transaction History Select Transaction Get Status

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Payment modes
Equated Monthly Installment (EMI)-Brand EMI

1. Select ‘EMI’ on 2. Select the EMI type 3. Select the Brand (OEM).
the Home screen. ‘Bank EMI or Brand EMI.’

4. Select the product. 5.Enter the amount, customer’s

mobile number, invoice/reference
number(optional) and IMEI number.
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Payment modes
Equated Monthly Installment (EMI)-Brand EMI

6. Customer will receive an SMS 6. The customer will then get a 8. The customer then needs to
with a payment link in it. transaction summary which enter his/her card details and
he/she can review. authorize the transaction.

8. The customer then needs to

9. To check the status of the transaction,
enter his/her card details and
the merchant can visit Transaction History
authorize the transaction.
Select Transaction Get Status
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