31620 San Eljay Avenue

Cathedral City, CA 92234

(760) 898-9339
anna_diaz90@yahoo.com

Anna Romero

SUMMARY

An ambitious person who is dedicated by using professional and personal skills to get the job
done accurately.

EXPERIENCE

Disney College Program at Walt Disney World 2013-2014

World of Disney

● Greet the Guest, provide great customer service and ascertain what each customer
wants or needs.
● Compute sales prices, total purchases and receive and process cash or credit payment.
● Maintain knowledge of current sales and promotions, policies regarding payment and
exchanges, and security practices.
● Help locate merchandise based on the wants or needs of the Guest.
● Answer questions regarding the store and its merchandise.
● Awards: Fanatic Card for providing Great Customer Service.

University Center of Developmental Disabilities 2014-2015

● Assist lead teacher in conducting a learning experience for students assigned to a

teacher assistant.
● One on one session to help increase students' social, and communication skills.
● Prepare instructional material for two and a half hour session.
● Work with children with Autism.
● Help increase a student's ability to attend to preferred and non-preferred activities as well
as transition between activities and increase compliance.

Concierge at The Residence Club at PGA West 2015-Present

● Welcomes Owners and confirms reservations.

● Understand customer’s needs and provide them with personalized solutions by
suggesting activities and facilities provided by the club
● Answer the phone and make reservations, take and distribute messages or emails and
redirect calls.
 ● Respond to complaints and find the appropriate solution.

EDUCATION

Desert Hot Springs High School 2004-2008

● · 3.5 GPA
● · Graduated with honors

Bachelor in Theatre Arts with an Emphasis in Musical Theatre

California State University of San Bernardino 2009-2013

● · 3.5 GPA
● · Graduated with Cum Laude
● · Dean’s List and Letter

MA in Counseling and PPSC in School Counseling 2019-Current

SKILLS

Language Skills:

· Fluent in English and Spanish; able to translate documents verbally and in writing.

Computer Skills:

· Microsoft Office Tools, Excel, and PowerPoint.