6/29/2020 FAQ: Didn’t Receive My Activation Link After Signing Up — KoBoToolbox documentation

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FAQ: DIDN’T RECEIVE MY ACTIVATION LINK AFTER

SIGNING UP
After you create your account you will need to click on the link that’s sent to the email address you provided
within 72 hours of creating the account. If you don’t click on the link within three days, you’ll have to sign up
again for a new account with a different username.

It’s possible you didn’t receive the email because you had a typo in your email address. Also, it’s recommended
to check if the activation email landed in your spam or junk mail folder, as it might have been placed there by
your email provider.

If neither of those work and you’re still not seeing an activation link email, please email
support@kobotoolbox.org.

https://support.kobotoolbox.org/activation_link.html 1/1