Sign in Register @ QR: HP Customer Support - Knowledge Base » es HP Notebook PCs - Testing and Calibrating the Battery (Windows) ‘This document is for HP Notebook PCs. The maximum capacity of a battery changes over time, Because of this change in battery capacity, the charge level indicator in Windaws might not show 100% charged. To know the condition of your battery, use the steps in this document to test your battery and calibrate it if necessary. Calibrating the battery resets the battery gauge to accurately display the charge level In Windows. In this document, twa methods of testing and calibrating the battery are explained. Also, a manual method for calibrating the battery is presented. NOTE: If you notice your notebook battery Is swollen or deformed, go to Swelling or Deformation of Notebook Battery for more Information. Depending on which version of Windows ar Diagnostics you are using, the infarmatian and graphics in this document might vary slightly x) Test the battery using HP Hardware Diagnostics (preferred method) HP provides diagnostic software you can use to test hardware components on your computer and confirm hardware failures. The Battery Test checks your system to make sure the battery is functioning properly. Use the following instructions to test the battery: 1. Turn on the computer. 2.Search for HP PC Hardware Diagnostics Window: administrator. right-click the app in the search results, and then select Run as ‘est match fy_HP PC Hardware Diagnostics Windows esttop ap — 1D Open file location P hppe hardy > eee 4 Pin to Start © bp pehercnd © Pin to taskbar A bp pchard i Uninstall windows & 7 If the app Is not installed on your computer, download the latest version, go to HP PCs — Testing for Hardware Failures website, 3, Cilek Component Tests in the main menu. Perry ess a} 4, {n the list of Component Tests, click Power. Component Tests Select one of the following tests to check the associated sub-system. Audio B Storage @ Video © Input Devices ® Networking ®@ Processor 5. Select Battery Check, ane then click Run ance. Component Tests Select one of the following tests to check the associated sub-system. ® Audio @ Storage ® Video © Power © & Battery Check (1) 1 DAC Adapter Test © Input Devices Networking ® Processor on 6, Walt while the test Is in progress. The Battery Test takes about two minutes. 7. Cck Finish on the Campanent Tests page. (a 8, Select Test Logs to see the results of the battery test Testis 9, When the testing is done, review the test logs that display for the status or condition of the battery. * IFyour battery passed, click Main Menu or click Details for more information. * Ifyour battery falled, continue with these steps, 10, Check the table below for suggested actions, and then write down the battery status and Fallure ID. Keep the battery status and Fallure ID so you have them avallable if you need to contact HP Customer Support. The information In the table Is also available in the Test Logs section on the main menu, HP Diagnostics Battery Test Results Status Message Suggested action The battery functions properly Passes Bead th esi ofthe message er moeinfrmaton soso wesc Tbr uneton caret, Mees ede to normal agg ofthe Ths tatusmessage edpayed when terete dcreace in capacty cates the bateryite between tary that ocarsaver mean wth ute. Te ate shouldbe vet) cheges enon signer replaced to get the most working timeout ofyourbatey. shorter han when ves ne ‘re ates pet ature ane Replace theater your computers wns waranty pte, you Renace seegstonerenacedassoonas oy HP uo Hyer baey covered sature Tebatteryexperencaga Fale parduerefalareartnebatery ite doom the battery status a Faure ID Kee he ate tetas ane winan hraton between charges ie —_-Falure ID soyou nae tem avalabelf you nest contact HP Costomar now significantly shorter than ‘Support. vuber poets A batty snot installed or cetecte inthe compartment. fa battery tale, ene the bate ancnepet ne pint =ee Wey Rebate eRecklsrotestest Soret gto ether fvagn ate bockig the conection Fly ee a ys a battery into the compartment if a battery was not inserted and you want totestine battery nha compartment Jocroun DSMYCheEkesuenot Remove anerahset th ater Yount aged ta sounons an heal sees nacetey, i tevpestes romp Susser aesstnt x) Test the battery using HP Support Assistant HP Battery Check Is a utlity In HP Support Assistant that provides a simple but accurate test of the battery in Windows, To use HP Support Assistant to check and calibrate the battery, follow the instructions in this section. 1. In Windows, search for and open HP Support Assistant, IF the app Is not installed on your computer, go to the HP Suaport Assistant website to download the latest version. 2, Select the My devices tas, and then select your PC fram the device Uist = Do > iar by deves om SE ae 3. Click the Troubleshooting and fixes tab, and then select Battery Check. 4. Wait while the battery check completes. HP Battery Check displays the results oy Results sosmatnonee os Charged (100%) inns @ tet a 8 5. Review the HP Support Assistant Battery Chack results. Status results you might see include: HP Support Assistant Battery Check Results Status Message Suggested action The battery functions properly Posed eed he evan ees or mote ntematin indaremace Weak The battery functions correctly, wee futdoetsromaogrgof te Ths slausessae daly when theres eense fn canacty of S,, tatenvtwesstar/itaseieen onary tocesrsme ase wis Inet enodbe Weak charges Is now significantly replaced to get the most working time out of your battery. wc, | Retmimyreateg terse | sci tn yi cae ut iy dan Se peau: fe FePIeced 35 5007185 can contact HP sungort to verify if your battery Is covered. Faire Write down the battery status and Failure ID. Keep the battery status and with an ‘The battery experienced a a 2 vA Faure eyou hve tem tall yureed acon MP Cason De padre tre sisson canis No HP Battery Check did not detect battery is installed, remove the battery and inspect the pins to see if there Is dirt or ather foreign matter blocking the connection. Fully Insert a battery into the compartment if a battery was not Inserted and you want to test the battery in that compartment. Battery a battery. HP Battery Check cauld not Remove and relnsert the battery. You might need to download and install Unknown access the battery. all the updates from HP Support Assistant. * Test the battery before Windows starts After the battery charges ang discharges, recharge It back to a full charge, 1. Unplug the power cord. 2. Press and hold the Pawer buttan for at least five seconds to tum off the computer 3. Turn on the computer and immediately press Esc repeatedly, about ance every secand. When the startup menu appears, press 2, The HP PC Hardware Dlacnostles menu displays, 4, Glick Component Tests in the main menu. HP PC Hardware Diagnostics UEFI 5. In thelist af Component Tests, click Power. 6. In the list of Power Tests, click Battery. 7..On the Battery Test, click Run once. The Battery Test begins. The Battery Test takes abaut two minutes. The Battery Calibration, if needed, requires 2 to 4 hours. Yau can cancel at any time by pressing the Bacape key (Esc). 8, Wait while the battery check completes. 9. When the testing Is done, review the first ine on the Battery Check page that dlsplays for the status or condition of the battery. * IF your battery passed, click Main Menu or click Battery Details far more information, Battery Check ary Cec: Pray OK 0) Pewar ape Sia (0) Oe Sate-OK ©) * IF the battory passes and needs to be calibrated, click Calibrate Battery. Battery Check xo) 10. IF your battery falled, check the table below for suggested actions, and then write down the battery status and Fallure ID. Keep the battery status and Fallure ID so you have them avallable If you need to contact HP Customer Support. The information In the table Is also available in the Test Logs section on the main menu, HP Diagnostics Battery Test Results Status Message Suggested action Passed _-‘Mebattery functions properly The battery does not need calloation. Read the remainder of the ‘and as expactes. message for more Information Read and respond to the message that displays. Ifthe aption to use the HP battery auto calibration feature displays, this is preferred. Otherwise, click Learn How to Calibrate your Battery for the steps to calibrate your The battery functions correctly, battery. Caliorate but It needs to be calibrated. NOTE: Battery calibration might take several hours to complete and Is best performed during long periods when the computer is not in ee ‘The battery functions correctly, = but due tonormal aging of the ‘This status message Is displayed when there Is decrease In capacity of Ae battery, the battery life between battery that occurs over time and with use. The battery should be y charges is now significantly replaced ta get the most working time ut of your battery. Weak sharter than when it was new. The battery reports @ failure end Rapiace the battery If your computer is within its warranty period, you Replace _needs tobe replaced as soon as. aie : eae can contact HP syapott to verify i your battery is covered. ature ‘The battery experienced a vithon nafdwarefallure or the battery Write down the battery status and Failure ID. Keep the battery status and is duration between charges Is Failure ID so you have them available if you need to contact HP Custamer now significantly shorter than Support. number expected, Abattery isnot installed or detected in the battery compartment. Ifa No HH Battery Check did notdetect PBttery/s installed, remave the battery and inspect the pins to see If there is dirt or other foreign matter blocking the connection. Fully Insert a battery into the compartment if a battery was not inserted and you want to test the battery in that compartment. Battery a battery. HP Battery Check could not Remove and reinsert the battery. You might need to download and install access the battery, all the updates from HP Support Assistant. Unknown Calibrate the battery manually Manually calibrating the battery requires four steps: fully charge the battery, discharge or drain the battery, recharge the battery, and then run the battery test. Calibrating the battery improves the accuracy of the battery gauge software so that it more accurately displays the current level of charge. The following instructions work with most battery types. © vibeo How to Calibrate the Battery on HP Notebooks. Leein howto calibrate the battery an your HP Notebook, Step 1: Charge the battery Use the power cord to charge the battery to full charge. 1. Plugin the power cord. 2, Charge the battery to a full charge, 99% to 100%. To check the battery charge, mouse over the battery Icon In the system tray on the Desktop, 3. When the battery is fully charged, proceed to the next step. Step 2: Discharge the battery Ater the battery fully charges, use HP PC Hardware Diagnostics to discharge the battery. 1. Unplug the power cord. 2, Press and hold the Power button for at least five seconds to tum off the computer. 3. Turn on the computer and immediately press the F2 key repeatedly, about once every second until the HP PC Hardware Diagnostics UEFI menu displays. 4, Click Component Tests in the main menu. NOTE: The purpose is to drain or discharge the battery, nat get the results of the test. The battery discharges and the computer turns off before the test results display. AN HP PC Hardware Diagnostics UEFI6. Click Extensive Test. 7. Click Loop until error to start the test. Let the test continue until the battery Is completely discharged and the computer shuts down, NOTE: This test only discharges the battery and daes not impact the memory. Memory Extensive Test = Step 3: Recharge the battery Recharge the battery fully before you calibrate the battery. NOTE: If you run the HP Battery Check before the battery charges fully, you might get a false battery failure result 1. Plugin the power cord to charge the battery. 2, Charge the battery to a full charge, 99% to 100%, To make sure the computer reaches a full charge, keep the computer attached to the power card for at least 3 hours. NOTE: The battery continues to charge with the camputer on or off. 3. Check the battery charge, Turn on the computer and start Windows normally. On the desktop mouse over the battery Icon in the system tray to view the battery charae percentage. Make sure the battery charge percentage Is 99% or 100%. NOTE: If you plug in your power card and immediately run the HP Battery Check, yau might get a false fallure shawing the battery s bad. Ifthe battery is in a low-charge state (at less than 394) you might also get a false reading, « Use Battery Health Manager (business notebooks only) Battery Health Manager Inthe 8IOS provides a numberof settings designed ta Improve battery longevity and performance for select HP business computers. For alist of supported computer models and BIOS updates to enable Battery Health Manager on those platforms, goto New Battery Health Management Feature Can Prolong Batter Life Open the BI0S, navigate to the Battery Health Manager, and then choose the settings you want, depending on how you use your computer. 1. Tutn off the computer, and then connect the power cord fit isnot already connected. 2. Turn on the computer, and then repeatedly press the Ec key until the Startup Menu displays 3. Press FLO to open the BIOS Setup Utility 4. Using the arrow keys, select Advanced, and then select Power Management Options. The Battery Health Manager feature displays. If you donot see Battery Health Manager, go to the HP Custome and age to update the BIOS to the most current versian available. pout = Software Click the drop-down menu to review, and then select a Battery Health Manager setting} ‘© Maximize my battery health: Use this setting if the computer stays plugged in to the power adapter most of the time. This, setting maximizes battery health by lowering the maximum battery charge level to 80%. * Let HP manage my battery charging: Use this setting if the computer is operating under @ heavy load or being used in hot, environments, Charging behavior automatically adjusts to balance between maximizing battery health and maximizing battery duration. * Maximize my battery duration: Use this setting it you need ta have the battery fully charged when taking the computer off the charger. The battery charges to 100%, and then stops charging only to resume when the charge level falls to 95%, NOTE: This setting might shorten the battery lifespan. 6. After you choose a setting, click Save, and then exit the BIOS Setup Utility, x Frequently asked questions (FAQs) Review the following frequently asked questions about testing and calibrating the battery. % What if my computer does not have the HP PC Hardware Diagnostics for Windows? Some computers might not have the HP PC Hardware Diagnostics Windows tool. HP provides diagnostic software you can Use to test hardware components on your computer. The HP PC Hardware Diagnostics for Windows Is 8 Windows -based Ltlty that allows you to run diagnostic tests to determine whether the computer hardware is functioning praperly. The toot runs within the Windows operating system to diagnose hardware failures. 1. Open a web browser, and then go to the HO Hardware Digonastics 4 website, 2, Scroll down the screen to the HP PC Hardware Diagnostics Windows section, and then click Download Diagnostics Windows. HP PC Hardware Diagnostics Windows ERE re tated on newer systems bt abet be oaded ‘ona HP Desktop end Laptop PC’ running Windows 7 or rete HP PC Hardware Diagnostics Windows: 2 Windows-based uit that allows youtorundlagnostc tests to determine whether the computer hardware functioning propry. The toot uns within the Windows operating systemin order to diagnose harceee fares Find out more + 3, Follow the on-screen instructions to dovinload and install the HP PC Hardware Diagnostics for Windows. For more information about the HP PC Hardware Diagnostics for Windows, go to HP PCs - Testing for Horan How do run HP if it does not load from the hard drive? You can install the HP PC for Windows to a blank FAT or FAT32 formatted USE drive to use when the main storage device falls or when the UEFI files are corrupted. NOTE: The HP PC for Windows can be accessed from a USB drive by disabling Secure Boot. For Instructions to disable Secure Boot, see Secure Boot (Windows 10] or Secure Boot (Windows 2 1.Insert a formatted USB into your computer. 2. Open a web browser, and then go to the HP Hariware Digonostics iz website, 3. Scroll down the screen to the HP PC Hardware Diagnostics Windows section, anc the’ Windows. click Download Diagnostics HP PC Hardware Diagnostics Windows [RTT Pe toaded on newer systems but aval tobe ade —~ ‘onl HP Desktop end Laptop PC running Windows 7 oF SS eater HP PC Hardware Diagnostics Windows s 2 Windows-based tit that allows you torun diagnostic tests to determine whether the computer hardware functioning propery. The toot runs within the Windows operating system in order to dagnose hardware rues. Fndoutmoce + 4, Follow the on-screen Instructions to download the HP PC Hardware Diagnostics for Windows 5, When the Setup Wizard prompts yau to select the installation location, select USB Flash Drive. 6. Follow the on-screen Instructions to complete the installation of the HP PC Hardware Diagnostics for Windows. For more information about using the HP PC Hardware Diagnostics for Windows from a USB, go to the Testing with HP PC Hardware Diagnostics from an external USB device section in 42 DCs Testing for Hardware Failures * What if my computer does not have HP Support Assistant? To download and install HP Support Assistant, go to HP Support Assistant, click the Download button, and then follow the on- screen instructions. For more information, go to Using HP Support Assistant (Windows 108.7 * How do linterpret the results of the advanced battery check report? Review the following Ust for more information about the results that display under Battery Detalls or Advanced Information. oe ReSUIES —sewtescintemation Discharging (78%) Primary Battery. OK 1. HP PC Hardware Diagnostics UEFI 2. HP Support assistant * Charged or Discharging: Percentage displays how close to a full charge the battery is. Displays ‘charged’ when the power cord is plugged Inta the computer or ‘dlscharging' when the power cord Is disconnected + Primary Battery Summarizes the test result forthe primary battery. «Warranty Type: Describes the warranty ofthe battery. * Cycle count: The number of times the battery can be fully discharged and recharged. Inthe example, the battery has been charged and discharged 32 times out of 1000. = Manufacturer: A code displays indicating the manufacturer of the battery. * Battery Age: The number of days since the battery was manufactured, * Serial Number: The sertal number of the battery. = Temperature: The temperature of the battery, * Design Capacity: Displays the designed charge capacity of the battery * Full Charge Capacity: Displays the capacity of the battery when fully chergeo Remaining Capacity: Displays the remalning charge of the battery in mlllampere hours (mAh) Instead of a percentage, © Current: The aischare as"OmA" Tent, represented in millamperas (=A). When the computer uses AC power, the current displays * Terminal Voltage: The voltage output from the battery terminals. * Design Voltage: Displays the designed voltage of the battery. * Cell Voltage (1-4): Each battery has up to four cells. Cell Voltage represents the capacity for each individual cal. If one or more of the Cell Voltage items shows "Omv," the battery contains three or fewer cells * Status: Provides a code indicating additional battery status information for service technicians, = AC Power: Displays "Yes" when the power cord is plugged in, or "No" when the power cord is disconnected from the computer. = CTNumber: This number is the Identifying number printed on the barcode on the battery. * Secondary Battery: Indicates the presence of snother battery. x Why does the battery status display ‘charged! when the battery is not charged 100%? To protect the battery from multiple, brief charging sessions when you connect the pawer cord, the battery does nat begin charging until the charge falls below 94%, Results sowsmnndntomsion Charged (98%) How do I maximize the capacity and life span of the battery? Recommendations for battery use and storage are covered in the HP User Guides for each model. Additional battery care practices are as follow * Store Li-lon batteries between 20°C and 25°C (68°F and 77°F) with 30% to 50% charge. * Do not disassemble, crush, or puncture a battery; do not short the external contacts on a battery; and, donot dispose of a battery in fire or water. * Do not leave batteries exposed to high temperatures for extended perlods. Prolonged exposure to heat (for example, Inside a hot car) will accelerate the deterioration of Li-lon cells. © Remove the battery If the notebook will be stored (turned off and nat plugged into AC power) far more than 2 weeks. © Remove the battery from the notebook If the notebook will be plugged Into AC power cantinuously (vie a wall adapter or ddacking station) for more than 2 weeks. © Use the type of battery with the highest capacity (An) rating if the natebook will run high-end applications an battery power. * Calibrate the battery based on the usage model. Under normal usage, batteries should be calibrated a minimum af ance every 3 months; however, a battery that is rarely discharged fully should be calibrated about once a month *» Keep the battery away from children, * Use only the battery provided with the computer, a replacement battery provided by HP. or a compatible battery purchased as an accessory, How do | conserve battery power? You can manually change the power consumption of your notebook PC and conserve battery power. ‘+ Reduce the brightness of the screen to the minimum readable level. Use the Fn and F7 or FE keys to adlust the brightness, * Remove peripherals when not in use. External nard drives, CD-ROMs, Zip drives, PC cards, snd other peripheral devices can draw power from your battery even when they are notin active use, Disconnect them when you have finished using them, = Reduce the speed of your processor. The faster your computer works, the more quickly it uses up the supply of pawer. By cutting down on processor speed, you can extend the charge of your battery. Methods to reduce processor speed vary from model to model, and your manual should provide instructions for doing so. ‘Turn off the Wireless On-Off button when itis not in use. IF your notebook has ane, press the Wireless On-Off button so that the light turns off. ‘= Check for programs running in the background, Some programs automatically install a quick-start utlity and run in the bbackgraund when the computer is started. You can decrease the power requirements by perlodically searching for and removing unnecessary programs. % What if my original battery charges slowly, but the replacement battery charges normally? IF the original battery charges toa slowly, but a replacement battery charges as it should, the battery might not be at fault. Before you replace the battery that might be defective or worn out, use the following instructions to determine ifthe battery needs to be replaced. 1. Search for and open Device Manager. 2. Click the arrow next to Batteries to expand the battery options, file Acton View Hep 9 | 510) 8 ole © stuecct asoe #8 Computer tea Dk dives 5 Display adapters Of Humanintetace Desc Gg DEATWATAPL conto: BB iogng dens = Koponss 1B Mice nd other pointing devices 3.1n the Batteries options menu, right-click each ACPI option, and then click Uninstall. The battery should now charge properly. If not, it might need to be replaced. Fle Action View Help eo TF En a ree 7a er 1299 attses as Microsoft ACPL-Complant Corre Method Baty Micros Bate B Bometic > @ Bluetooth Rs > A Computer ‘ca Disk ives 4, Restart the computer. When should | replace the battery? Anotebook battery typically lasts between three and five years before replacement becomes necessary. Running the diagnostic tests in this document help determine when itis time to replace the battery. Once a battery reaches the end of its useful life, you have a choice to either replace the notebook, or just replace the battery. By replacing the battery Instead of the notebook, you prolong the life of the natebook, which reduces both cost of ownership, and technology waste, HP recommends purchasing genulne HP replacement batteries through HP dealers and vendors to avold legitimate or counterfeit products * Where can | get a replacement battery? Different notebook models require different batteries. Before ordering a battery, you need to know the product number of your natebook to determine the part number of the replacement battery. To find your product number, use HP Support Assistant ar locate the product number on the product label, NOTE: HP strongly recommends purchasing genuine HP replacement batterles, HP batteries are manufactured to meet cr exceed international industry safety standards and are produced by the same vendors as the original batteries sold with notebooks, HP stands behind the performance of all HP products when using genuine HP replacement batteries, ‘In Windows, search for and open HP Support Assistant. When HP Sugport Assistant opens, the product name, product ‘number, and serial number of the notebook lsplay. To download and install HP Support Assistant, go to HP Sunport Assistant, and then fallow the on-screen instructions. * Tolocate notebook praduct number using the product label, turnoff the natebaok. Turn the notebook over, and then locate the HP praduct label an the bottom of the notebook. The product number (PYN) sprinted on this tag For mare information, go to HP Notebook PCs - How Do | Find My Madel Number or Product Number? NOTE: On some madels, the product tag might be located inside a battery compartment or behind an access panel. For more cetaled information, go to Purchasing. a Reolacement Baten, Why are quality control and safety designs important in replacement lithium ion batteries? The high energy densities of lithium Ion batteries present a potential danger i safety design guldetines and features, and production quality control are not strictly adhered to. The media are full of examples where deficiencies in ithium fon batteries have resulted in thermal events and product safety recalls. HP has strict criterla throughout the battery development and production pracess to minimize any possibility of praduct failures. HP strongly encourages consumers to purchase genuine HP replacement batteries, from authorized dealers, ‘A. CAUTION: Counterfeit batteries: Unauthorized sources might offer replacement batteries as “genuine HP" or “authentic HP" or “original HP” when they are actually counterfeit, Such batteries are typically offered at price points below $45 USD, whichis less than the cost of manufacture of an HP battery. HP cannat control the performance of HP notebooks when using counterfeit batteries. x Battery Warranties In HP notebooks, standard and long-life batterles are covered under separate warranties from the notebook without exception. While the battery warranty might match the duration of the notebook warranty, they are In fact two seperate warranties For mare information, go to Lunderstanding 3 rontles for Business Notebook Additional support options 1 1 automated tools or Ask a question on our HP gpostics Community pa por support ager Enter yourprodutrame or ask qusstion Hi Bars esdet 360 poper jan, "itesoot 34063 bs upate” @ ‘a Unted Kingdom ets oe CernyNason sae ert ocala miei pion See ne Coe Me eC eae ee a men oe eer CC ee eee eee ge ee ee ees