Rekap Tiket GGN Witel SMG 21 Februari 2021 16.30

TIKET HD TA
22 Feb 2021 / 05:05

Sumber: Nossa
OPEN TICKETS TIME SEGMENTATION JHR SPL BMK
>36 Jam 0 0 1
SLG 36 Jam 0 1 0
Open 08.00 - 10.00 0 0 1
Non Manja Open 10.00 - 12.00 0 0 1
Ticket
Open 12.00 - 14.00 0 1 0
Open 14.00 - 16.00 2 0 3
Open 16.00 - 17.00 0 0 0
TOTAL 2 2 6
Tommorow 3 0 2
Expired 0 3 2
Today Expired 0 1 0
Open 08.00 0 0 0
Open 09.00 0 0 0
Manja Open 10.00 0 0 0
Ticket Open 11.00 0 0 0
Open 12.00 0 0 0
Open 13.00 0 0 0
Open 14.00 0 2 0
Open 15.00 0 0 0
Open 16.00 0 0 0
TOTAL 3 6 4
GRAND TOTAL TICKET 5 8 10
TIKET MAINTENANCE
22 Feb 2021 / 05:05
Sumber: Nossa
Non Manja 0 0 1
ALL
ALL Manja - Not Expired 0 1 0
Manja - Expired 0 0 0
TOTAL 0 1 1
TIKET GARANSI PSB

22 Feb 2021 / 05:05
Sumber: Assurance2019
1-2 HARI 0 0 0
TIKET WOC
LEBIH DARI 2 HARI 0 0 0
TOTAL 0 0 0
ET HD TA
2021 / 05:05
mber: Nossa
Grand
UNR MJP CDI TGU KDL TOTAL
Total
0 0 0 0 0 1
0 0 0 0 2 3
4
0 0 0 0 0 1
1 0 0 0 0 2
0 1 0 1 0 3 24
0 4 0 4 0 13
1 1 1 0 2 5
2 6 1 5 4 28
1 1 1 0 1 9
0 0 0 0 0 5 15
0 0 0 0 0 1
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0 6
0 0 0 0 0 0
0 0 0 1 0 3
0 0 0 0 0 0
1 2 0 0 0 3
2 3 1 1 1 21
4 9 2 6 5 49
AINTENANCE
2021 / 05:05
mber: Nossa
UNR MJP CDI TGU KDL TOTAL Grand

Total
0 0 0 0 1 2
9
0 0 0 0 4 5 9
0 0 0 2 0 2
0 0 0 2 5 9
ARANSI PSB
2021 / 05:05
: Assurance2019
Grand
UNR MJP CDI TGU KDL TOTAL Total
0 0 0 0 0 0
0 0 0 0 0 0
0
0 0 0 0 0 0
Ticket Open Ticket Time Time Hour Open Helper_1 Helper_2
IN91073955 19-02-2021 09:11:46 #VALUE! 9 0 #VALUE!

IN91093575 19-02-2021 12:40:52 #VALUE! #VALUE! 0 #VALUE!
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TA HD Open Ticket Nossa
Time
SOC Teknisi Info Manja Helper 1 Manja Helper 2
Segmentation
#VALUE! BMK A4BMK011-AGUS_SULISTYONO 2021 2
#VALUE! SPL A4SMC011-WILDAN 2021 2
#VALUE! A4SSL003-MOCHAMAD_ARWIN_DARMAWAN
SPL 2021 2
#VALUE! SPL A4SSL005-SUPARMAN 2021 2
#VALUE! BMK A4BMK002-AFFIFUDIN
#VALUE! BMK A4BMK005-DUWI_SETYANTO 2021 2
#VALUE! KDL A4KDL005-SUWANDI
#VALUE! SPL A4SSL005-SUPARMAN
#VALUE! KDL #N/A
#VALUE! BMK A4BMK009-GUNADI
#VALUE! A4SSL003-MOCHAMAD_ARWIN_DARMAWAN
SPL 2021 2
#VALUE! BMK
#VALUE! UNR #N/A
#VALUE! A4SMT029-MUHAMMAD_ZAINUN_MURTADHO
TGU 2021 2
#VALUE! SPL A4SMC011-WILDAN
#VALUE! MJP A4MJP009-BASUKI
#VALUE! TGU #N/A
#VALUE! BMK A4BMK006-NURHASYIM
#VALUE! BMKA4BMK010-ROBI_BUDI_PRASETYO 2021 2
#VALUE! TGU #N/A
#VALUE! JHR A4JHR015-MADURI 2021 2
#VALUE! BMK A4BMK006-NURHASYIM 2021 2
#VALUE! BMKA4BMK010-ROBI_BUDI_PRASETYO
#VALUE! TGU A4SMT009-NIZAR_HILMI
#VALUE! MJP #N/A
#VALUE! MJP A4MJP011-JOKO_SUTOPO 2021 2
#VALUE! UNR A4UNR009-BAMBANG 2021 2
#VALUE! UNR A4UNR017-MUJIYONO 2021 2
#VALUE! JHR A4JHR010-ADE_CHANDRA
#VALUE! MJP #N/A
#VALUE! KDL A4KDL006-TRI_SISMONO 2021 2
#VALUE! TGU A4SMT020-TOMI_WINARTO
#VALUE! MJP A4MJP015-SUGENG 2021 2
#VALUE! JHR #N/A
#VALUE! TGU #N/A
#VALUE! BMK A4BMK001-NICOLAS
#VALUE! MJP #N/A
#VALUE! JHR #N/A 2021 2
#VALUE! MJP #N/A
#VALUE! JHR A4JHR015-MADURI 2021 2
#VALUE! MJP #N/A 2021 2
#VALUE! MJP A4MJP036 - YONO
#VALUE! CDI A4SMC005-DOHAN 2021 2
#VALUE! CDI A4SMC004-HARNOTO
#VALUE! KDL
#VALUE! KDL A4KDL005-SUWANDI
#VALUE! UNR
>36 Jam JHR
SLG 36 Jam TGU
Open 06.00 - 10.00 MJP
Open 10.00 - 12.00 BMK
Open 12.00 - 14.00 CDI
Open 14.00 - 16.00 SPL
Open 16.00 - 17.00 KDL
>36 Jam UNR
SLG 36 Jam JHR
Open 06.00 - 10.00 TGU
Open 10.00 - 12.00 MJP
Open 12.00 - 14.00 BMK
Open 14.00 - 16.00 CDI
Open 16.00 - 17.00 SPL
>36 Jam KDL
SLG 36 Jam UNR
Open 06.00 - 10.00 JHR
Open 10.00 - 12.00 TGU
Open 12.00 - 14.00 MJP
Open 14.00 - 16.00 BMK
Open 16.00 - 17.00 CDI
>36 Jam SPL
SLG 36 Jam KDL
Open 06.00 - 10.00 UNR
Open 10.00 - 12.00 JHR
Open 12.00 - 14.00 TGU
Open 14.00 - 16.00 MJP
Open 16.00 - 17.00 BMK
>36 Jam CDI
SLG 36 Jam SPL
Open 06.00 - 10.00 JHR
Open 10.00 - 12.00 TGU
Open 12.00 - 14.00 MJP
Open 14.00 - 16.00 BMK
Open 16.00 - 17.00 CDI
>36 Jam SPL
SLG 36 Jam KDL
Open 06.00 - 10.00 UNR
Open 10.00 - 12.00 JHR
Open 12.00 - 14.00 TGU
Open 14.00 - 16.00 MJP
Open 16.00 - 17.00 BMK
>36 Jam CDI
SLG 36 Jam SPL
Open 06.00 - 10.00 KDL
Open 10.00 - 12.00 UNR
Open 12.00 - 14.00 JHR
Open 14.00 - 16.00 TGU
Open 16.00 - 17.00 MJP
>36 Jam BMK
SLG 36 Jam CDI
Open 06.00 - 10.00 SPL
Open 10.00 - 12.00 KDL
Open 12.00 - 14.00 UNR
Open 14.00 - 16.00 JHR
Open 16.00 - 17.00 TGU
>36 Jam MJP
SLG 36 Jam BMK
Open 06.00 - 10.00 CDI
Open 10.00 - 12.00 SPL
Open 12.00 - 14.00 JHR
Open 14.00 - 16.00 TGU
Open 16.00 - 17.00 MJP
>36 Jam BMK
SLG 36 Jam CDI
Open 06.00 - 10.00 SPL
Open 10.00 - 12.00 KDL
Open 12.00 - 14.00 UNR
Open 14.00 - 16.00 TGU
Open 16.00 - 17.00 JHR
>36 Jam TGU
SLG 36 Jam MJP
Open 06.00 - 10.00 BMK
Open 10.00 - 12.00 CDI
Open 12.00 - 14.00 SPL
Open 14.00 - 16.00 JHR
Open 16.00 - 17.00 TGU
>36 Jam JHR
SLG 36 Jam TGU
Open 06.00 - 10.00 MJP
Open 10.00 - 12.00 BMK
Open 12.00 - 14.00 CDI
>36 Jam TGU
SLG 36 Jam SPL
Open 06.00 - 10.00 UNR
Open 10.00 - 12.00 JHR
Open 12.00 - 14.00 TGU
>36 Jam MJP
SLG 36 Jam BMK
Open 06.00 - 10.00 CDI
Open 10.00 - 12.00 SPL
Open 12.00 - 14.00 JHR
>36 Jam TGU
SLG 36 Jam JHR
Open 06.00 - 10.00 TGU
Open 10.00 - 12.00 MJP
Open 12.00 - 14.00 BMK
t Nossa
Manja Helper 8
Manja Helper 3 Manja Helper 4 Manja Helper 5
(next day)
19 2/19/2021 10 NEXT
20 2/20/2021 11 NEXT
19 2/19/2021 14 NEXT
19 2/19/2021 14 NEXT
Normal Ticket
20 2/20/2021 9 NEXT
Normal Ticket
Normal Ticket
Normal Ticket
Normal Ticket
21 2/21/2021 11 NEXT
Normal Ticket
Normal Ticket
21 2/21/2021 14 NEXT
Normal Ticket
Normal Ticket
21 2/21/2021 14 NEXT
21 2/21/2021 14 NEXT
Normal Ticket
Normal Ticket
22 2/22/2021 9 NEXT
Normal Ticket
22 2/22/2021 9 NEXT
22 2/22/2021 9 NEXT
Normal Ticket
Normal Ticket
Normal Ticket
21 2/21/2021 16 NEXT
21 2/21/2021 16 NEXT
22 2/22/2021 9 NEXT
Normal Ticket
Normal Ticket
22 2/22/2021 10 NEXT
Normal Ticket
21 2/21/2021 16 NEXT
Normal Ticket
Normal Ticket
Normal Ticket
Normal Ticket
22 2/22/2021 9 NEXT
Normal Ticket
22 2/22/2021 9 NEXT
22 2/22/2021 15 NEXT
Normal Ticket
22 2/22/2021 11 NEXT
Normal Ticket
Normal Ticket
Normal Ticket
Normal Ticket
Manja Helper 6 Manja Helper 7
Manja
(Past day) (Hour Comparator)
Expired Expired Expired
Normal Ticket Normal Ticket Normal Ticket
NEXT NEXT Open 09.00
Normal Ticket
Tommorow
Expired
Open 08.00
Open 09.00
Open 10.00
Open 11.00
Open 12.00
Open 13.00
Open 14.00
Open 15.00
Open 16.00
Normal Ticket
Tommorow
Expired
Open 08.00
Open 09.00
Open 10.00
Open 11.00
Open 12.00
Open 13.00
Open 14.00
Open 15.00
Open 16.00
Normal Ticket
Tommorow
Expired
Open 08.00
Open 09.00
Open 10.00
Open 11.00
Open 12.00
Open 13.00
Open 14.00
Open 15.00
Open 16.00
Normal Ticket
Tommorow
Expired
Open 08.00
Open 09.00
Open 10.00
Open 11.00
Open 12.00
Open 13.00
Open 14.00
Open 15.00
Open 16.00
Normal Ticket
Tommorow
Expired
Open 08.00
Open 09.00
Open 10.00
Open 11.00
Open 12.00
Open 13.00
Open 14.00
Open 15.00
Open 16.00
Normal Ticket
Tommorow
Expired
Open 08.00
Open 09.00
Open 10.00
Open 11.00
Open 12.00
Open 13.00
Open 14.00
Open 15.00
Open 16.00
Normal Ticket
Tommorow
Expired
Open 08.00
Open 09.00
Open 10.00
Open 11.00
Open 12.00
Open 13.00
Open 14.00
Normal Ticket
Normal Ticket
Normal Ticket
Today Expired
Today Expired
Today Expired
Today Expired
Today Expired
Today Expired
Today Expired
Today Expired
Today Expired
Today Expired
Today Expired
Today Expired
REG-4 Witel Workzone SOC
REG-4 SEMARANG KDL KDL
REG-4 SEMARANG KDL KDL
REG-4 SEMARANG SMC CDI
0 0 0 #N/A
0 0 0 #N/A
0 0 0 #N/A
0 0 0 #N/A
0 0 0 #N/A
0 0 0 #N/A
0 0 0 #N/A
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0 0 0 #N/A
0 0 0 #N/A
0 0 0 #N/A
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0 0 0 #N/A
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0 0 0 #N/A
0 0 0 #N/A
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0 0 0 #N/A
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0 0 0 #N/A
0 0 0 #N/A
0 0 0 #N/A
0 0 0 #N/A
0 0 0 #N/A
0 0 0 #N/A
0 0 0 #N/A
0 0 0 #N/A
0 0 0 #N/A
0 0 0 #N/A
0 0 0 #N/A
0 0 0 #N/A
0 0 0 #N/A
0 0 0 #N/A
0 0 0 #N/A
0 0 0 #N/A
0 0 0 #N/A
0 0 0 #N/A
0 0 0 #N/A
0 0 0 #N/A
0 0 0 #N/A
0 0 0 #N/A
0 0 0 #N/A
0 0 0 #N/A
0 0 0 #N/A
0 0 0 #N/A
0 0 0 #N/A
0 0 0 #N/A
0 0 0 #N/A
0 0 0 #N/A
0 0 0 #N/A
0 0 0 #N/A
0 0 0 #N/A
0 0 0 #N/A
0 0 0 #N/A
0 0 0 #N/A
0 0 0 #N/A
0 0 0 #N/A
0 0 0 #N/A
0 0 0 #N/A
0 0 0 #N/A
0 0 0 #N/A
0 0 0 #N/A
0 0 0 #N/A
0 0 0 #N/A
0 0 0 #N/A
0 0 0 #N/A
0 0 0 #N/A
0 0 0 #N/A
0 0 0 #N/A
0 0 0 #N/A
0 0 0 #N/A
0 0 0 #N/A
0 0 0 #N/A
0 0 0 #N/A
0 0 0 #N/A
0 0 0 #N/A
0 0 0 #N/A
UMUR
#VALUE!
#VALUE!
#VALUE!
1061982
1061982
1061982
1061982
1061982
1061982
1061982
1061982
1061982
1061982
1061982
1061982
1061982
1061982
1061982
1061982
1061982
1061982
1061982
1061982
1061982
1061982
1061982
1061982
1061982
1061982
1061982
1061982
1061982
1061982
1061982
1061982
1061982
1061982
1061982
1061982
1061982
1061982
1061982
1061982
1061982
1061982
1061982
1061982
1061982
1061982
1061982
1061982
1061982
1061982
1061982
1061982
1061982
1061982
1061982
1061982
1061982
1061982
1061982
1061982
1061982
1061982
1061982
1061982
1061982
1061982
1061982
1061982
1061982
1061982
1061982
1061982
1061982
1061982
1061982
1061982
1061982
1061982
1061982
1061982
1061982
1061982
1061982
1061982
1061982
1061982
1061982
1061982
1061982
1061982
1061982
1061982
1061982
1061982
1061982
1061982
Incident Customer NameContact NameContact Phone Summary Service ID Service No
IN91181552 21456795_0248319373_VOICE
0248319373
SONNY ANDREASibu.endang 08579979983 IN91188481 ODP-SSL-FX/01 //DISTRIBUSI PUTUS TDK BISA KERELA
IN91191658 MUHAMMAD AGUNG DEWANTO
Agung 31300800_141457102806_INTERNET
141457102806
08232504191 IN91202433 TIDAK BISA RELASI ODP-KDL-FE/038 DISTRIBUSI LOSS
IN91201365 MILA ULLI ARYANI bp tomi 22520284_141423105418_INTERNET
08112778789 GAMAS 141423105418
ODP-BMK-FAH/058 distribusi redaman tinggi[1414231054
IN91208077 55515410_143457104907_INTERNET
143457104907
AHMAD YUSUF AHMAD YUSUF08190383053 IN91254201 GAMAS ODP-KDL-FL/039 REDTI [143457104907/AHM
IN91253448 EZRA LAZUARDY WIJAYA
Ezra Lazuardy Wijaya 52917535_142426805925_INTERNET
142426805925
08515652059 IN91261929 ODP-MJE-FS/010[142426805925/Ezra Lazuardy Wijay
IN91263218 H ABDUL WAHAB NURHASYIM
bpk ardian 22299089_143457100664_INTERNET
08122826696 IN91275975 GAMAS 143457100664
ODP-KDL-FM/004 REDTI [143457100664/bpk
IN91265902 Rizki yudhistira dwiR
Rizki yudhistira dwiR 42808163_141457105134_INTERNET
141457105134
08214888662 IN91273984 GAMAS ODP-KDL-FX/006 LOSS [141457105134/Rizki y
IN91270503 ACHMAD ROUF PARMADI
ACHMAD ROUF PARMADI 43312120_141457105502_INTERNET
141457105502
08966867871 IN91273984 GAMAS ODP-KDL-FX/006 LOSS [141457105502/ACHM
IN91274432 Agnes Kartikasaribu agnes 41748187_142426802069_INTERNET
142426802069
08122599273 IN91261929 ODP-MJE-FS/010[142426802069/bu agnes/08122599
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Technology RK Name TTR Pending Booking Date Today Hour
Fiber 0 0 20-02-2021 14:00:00 2/22/21 5:05 0
0 0 0 12/30/99 0:00 2/22/21 5:05
Fiber 0 0 12/30/99 0:00 2/22/21 5:05
Fiber 0 0 21-02-2021 13:00:00 2/22/21 5:05 0
Fiber 0 0 12/30/99 0:00 2/22/21 5:05
Fiber 0 0 21-02-2021 14:00:00 2/22/21 5:05 0
Fiber 0 0 22-02-2021 09:00:00 2/22/21 5:05 0
Fiber 0 0 22-02-2021 09:00:00 2/22/21 5:05 0
Fiber 0 0 12/30/99 0:00 2/22/21 5:05
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
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0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
0 0 0 12/30/99 0:00 2/22/21 5:05 5
Assigned by Ket Status Workzone SOC
CUSTOMERASSIGNED Manja Manja-Not Expired SSL SPL
AUTOASSIGNED Non-Manja Non Manja KDL KDL
AUTOASSIGNED Non-Manja Non Manja BMK BMK
CUSTOMERASSIGNED Manja Manja-Not Expired KDL KDL
HDASSIGNED Manja Manja-Expired MJE TGU
0 Manja Manja-Expired MJE TGU
0 Manja Manja-Expired 0 #N/A
Complete
Manja-Not Expired SPL
Non Manja KDL
Non Manja BMK
Manja-Not Expired KDL
Manja-Expired TGU
Manja-Expired TGU
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REKAP OPEN TIKET TA HD
Manja Normal Ticket
Count - Open Ticket Time SOC

Time Segmentation JHR SPL BMK UNR MJP CDI TGU KDL Total Result
>36 Jam 1 1
SLG 36 Jam 1 2 3
Open 06.00 - 10.00 1 1
Open 10.00 - 12.00 1 1 2
Open 12.00 - 14.00 1 1 1 3
Open 14.00 - 16.00 2 3 4 4 13
Open 16.00 - 17.00 1 1 1 2 5
Total Result 2 2 6 2 6 1 5 4 28
Count - Open Ticket Time SOC

Manja JHR SPL BMK UNR MJP CDI TGU KDL Total Result
Tommorow 3 2 1 1 1 1 9
Expired 3 2 5
Today Expired 1 1
Open 08.00
Open 09.00
Open 10.00
Open 11.00
Open 12.00
Open 13.00
Open 14.00 2 1 3
Open 15.00
Open 16.00 1 2 3
Total Result 3 6 4 2 3 1 1 1 21
Incident Customer Name Contact Name Contact Phone
IN91181552 SONNY ANDREAS ibu.endang 085799799838
IN91191658 MUHAMMAD AGUNG DEWANTO Agung 082325041911
IN91201365 MILA ULLI ARYANI bp tomi 08112778789
IN91208077 AHMAD YUSUF AHMAD YUSUF 081903830530
IN91253448 EZRA LAZUARDY WIJAYA Ezra Lazuardy Wijaya 085156520595
IN91263218 H ABDUL WAHAB NURHASYIM bpk ardian 081228266966
IN91265902 Rizki yudhistira dwiR Rizki yudhistira dwiR 082148886627
IN91270503 ACHMAD ROUF PARMADI ACHMAD ROUF PARMADI 089668678719
IN91274432 Agnes Kartikasari bu agnes 08122599273
Contact Email Summary
IN91188481 ODP-SSL-
agungde396@yahoo.com FX/01 //DISTRIBUSI PUTUS TDK BISA KERELASI [
IN91202433 TIDAK BISA RELASI ODP-KDL-
0248319373/ibu.endang /085799799838] T1 / 4
FE/038 DISTRIBUSI LOSS 141457102806/Agung/
tommysundjojo@gmail.com 5049 / INF / ibu.endang / 0248314468 / telp mat
GAMAS ODP-BMK-
082325041911] Tidak bisa browsing [A_INTERNE
ot / bok / 085799799838 [A_VOICE][DCS]
FAH/058 distribusi redaman tinggi[14142310541
T][DCS]
IN91254201 GAMAS ODP-KDL-
8/bp tomi/08112778789] T1 / 42466 / COM / Bp
FL/039 REDTI [143457104907/AHMAD YUSUF /0
epicezralucio@gmail.com Tomi / 141423105418 /TBC / open tiket / BPN /
IN91261929 ODP-MJE-
81903830530 ] 111414 / sosmed / @mamasucu
pabx : 08112778789 [A_INTERNET][DCS]
FS/010[142426805925/Ezra Lazuardy Wijaya /08
p / 143457104907 / 081903830530 / TBC / BOK [
5156520595] 172666 / sosmed / Ezra Lazuardy (
A_INTERNET][DCS]
FM/004 REDTI [143457100664/bpk ardian/0812
FB Inbox) / 142426805925 / 085156520595 / TB
28266966] T1 / 42864 / COM / bpk ardian / 1434
kangrouf@gmail.com C / BPN [A_INTERNET][DCS]
FX/006 LOSS [141457105134/Rizki yudhistira dwi
57100664 / inet tbc / open tiket / bok / 0812282
R /082148886627 ] 162545 / SOSMED / Astri Ro
66966 [A_INTERNET][DCS]
FX/006 LOSS [141457105502/ACHMAD ROUF PA
agneskartika7@gmail.com madhon (FB) / 141457105134 / 082148886627 /
IN91261929 ODP-MJE-
RMADI/089668678719] T1 / 42476 / COM / ach
TBC / BOK [A_INTERNET][DCS]
FS/010[142426802069/bu agnes/08122599273]
mad rouf parmadi
T2 / 63821 / IVR GAMAS / BU AGNES / 14242680
/ 141457105502 / Status ONU : LOS INET TBC /
2069 / INET TBC / edukasi pastikan kabel patchc
open tiket / 22-02-
ord terpasang benar dan kencang NOK / BPN / c
2021 09:00 BOK / 089668678719 [A_INTERNET]
ontacted / 08122599273 [A_INTERNET][DCS]
[DCS]
Owner Group Owner Last Updated Work Log
ACCESS MAINTENANCE WITEL SEMARANG Assigned by customer request, Jadwal: 20-02-
ACCESS MAINTENANCE WITEL SEMARANG 2021 14:00:00 Crew: A4SSL017
info Pelanggan : ada kabel putus di tiangnya
ACCESS MAINTENANCE WITEL SEMARANG Reassigned by HD, Jadwal: Crew:
ACCESS MAINTENANCE WITEL SEMARANG Assigned by customer request, Jadwal: 21-02-
ACCESS MAINTENANCE WITEL SEMARANG FA2101 2021 14:00:00 Crew: A4KDL006
Assigned by customer request, Jadwal: 22-02-
ACCESS MAINTENANCE WITEL SEMARANG 92
FA2101 2021 09:00:00 Crew: A4KDL007
ACCESS MAINTENANCE WITEL SEMARANG 92 2021 09:00:00 Crew: A4KDL001
Last Work Log Date Count CustInfo Last CustInfo Assigned to Booking Date Assigned by
20-02-2021 12:32:03 A4SSL012 20-02-2021 14:00:00 CUSTOMERASSIGNED
21-02-2021 11:00:18 A4KDL001 AUTOASSIGNED
21-02-2021 15:12:29 A4BMK006 AUTOASSIGNED
21-02-2021 11:59:51 A4KDL006 21-02-2021 13:00:00 CUSTOMERASSIGNED
21-02-2021 13:26:09 F4SMT090 HDASSIGNED
Reported Priority Source Subsidiary External Ticket ID External Ticket Status Segment Channel
2 RIGHTNOW 210220-112768 42
0 RIGHTNOW MYIN-161380410321442161 46
2 RIGHTNOW 210220-121094 32
0 RIGHTNOW 210220-123869 4 19
0 RIGHTNOW 210221-120059 4 19
2 RIGHTNOW 210221-128923 42
0 RIGHTNOW 210221-131069 1 19
0 RIGHTNOW 210221-133920 12
4 RIGHTNOW 210221-136302 42
Customer Segment Customer Closed By Customer ID Service ID Service No
DCS Type
BLUE 21456795 21456795_0248 0248319373
DCS 31300800 319373_VOICE
31300800_1414 1414571028
DCS HVC_SILVE 22520284 57102806_INTER
22520284_1414 06
1414231054
R NET
23105418_INTER 18
DCS 55515410 55515410_1434
NET 1434571049
57104907_INTER 07
DCS BLUE 52917535 52917535_1424
NET 1424268059
26805925_INTER 25
DCS HVC_SILVE 22299089 22299089_1434
NET 1434571006
DCS R
BLUE 42808163 57100664_INTER
42808163_1414 64
1414571051
NET
DCS BLUE 43312120 57105134_INTER
43312120_1414 34
1414571055
NET
57105502_INTER
DCS BLUE 41748187 41748187_1424 02
1424268020
NET
26802069_INTER 69
NET
Service Type Top SLG Technology Datek RK Name
VOICE Priority Silver Fiber
INTERNET Silver Fiber - O
INTERNET Gold Fiber DP-KDL-
Fiber - O
FE/036 FE
DP-BMK-
INTERNET Silver Fiber /D02/036
Fiber - O
FAH/058
.01
DP-KDL-
INTERNET Silver Fiber FAH/D06/
Fiber - O
FL/039 FL
058.01
DP-MJE-
INTERNET Silver Fiber /D03/039
Fiber - O
FS/010 FS
INTERNET Platinum Fiber .01
DP-KDL-
/D01/010
Fiber - O
FM/004 F
INTERNET Platinum Fiber .01
DP-KDL-
M/D02/0
Fiber - O
FX/006 F
04.01
DP-KDL-
INTERNET Silver Fiber X/D02/00
Fiber - O
FX/006 F
6.01
DP-MJE-
X/D02/00
FS/010 FS
6.01
/D01/010
.01
Induk Gamas Repor Lapul Gaul TTR Customer TTR Nasional TTR TTR Witel TTR Mitra
ted
20-02- 0 0 2.6 2.59 Regional
2.59 2.59 0.
Date
2021
20-02- 2 2 23.08 23.07 23.07 23.07 0.
11:59:
2021
IN91256284 44
20-02- 0 0 23.53 23.51 23.51 23.51 0.
14:00:
2021
IN91254201 05
20-02-
16:04: 0 0 19.42 19.41 19.41 19.41 0.
2021
IN91261929 26
21-02-
17:40: 0 0 4.22 4.22 4.22 4.22 0.
2021
03
21-02-
11:21: 0 0 2.31 2.3 2.3 2.3 0.
IN91273984 2021
41
21-02- 0 0 1.7 1.69 1.69 1.69 0.
13:16:
IN91273984 2021
06
21-02- 0 0 0.67 0.65 0.65 0.65 0.
13:54:
2021
IN91261929 10
21-02- 0 1
14:56:
2021
05
15:52:
01
TTR Agent TTR Pending Pending Status Hasil Ukur OSM Resolved Code
0. Reason BACKEND
0. BACKEND
0. BACKEND
0. BACKEND UNSPEC
0. BACKEND
0. BACKEND
0. BACKEND SPEC
0. BACKEND SPEC
BACKEND
Last Update Ticket Status Date Resolved Workzone Witel
20-02-2021 13:58:59 20-02-2021 12:02:00 By SSL SEMARA
20-02-2021 16:56:00 20-02-2021 14:02:01 KDL NG
SEMARA
21-02-2021 15:12:38 20-02-2021 16:06:02 BMK NG
SEMARA
NG
21-02-2021 11:36:17 20-02-2021 17:42:00 KDL SEMARA
NG
21-02-2021 13:26:25 21-02-2021 11:24:00 MJE SEMARA
NG
21-02-2021 13:21:00 21-02-2021 13:18:00 KDL SEMARA
21-02-2021 13:56:27 21-02-2021 13:56:07 KDL NG
SEMARA
21-02-2021 15:04:24 21-02-2021 14:58:00 KDL NG
SEMARA
21-02-2021 15:54:06 MJE NG
SEMARA
NG
Regional Incident's Symptom Solution's Actual Incident ONU Rx
REG-4 VOICE | Teknis | Per Segment Solution Domain Before
-18.328
After
REG-4 angkat Pelanggan |
INTERNET | Teknis | -500
Perangkat Pelangga
Tidak Bisa Browsing
REG-4 n - Petugas Diminta
INTERNET | Teknis | GAMAS -500
| Tidak Bisa Browsin
Datang
Tidak Bisa Browsing
REG-4 g - Tidak Bisa Koneks
INTERNET | Teknis |
| Tidak Bisa Browsin GAMAS 65.536|
i
Tidak Bisa Browsing 65.536
INTERNET | Teknis |
| Tidak Bisa Browsin GAMAS -500
i
Tidak Bisa Browsing
INTERNET | Teknis |
| Tidak Bisa Browsin 65.536
REG-4 iINTERNET | Teknis |
Tidak Bisa Browsing
g - Tidak Bisa Koneks GAMAS -500|-
Tidak Bisa Browsing
g - 2P / 3P Mati Tota GAMAS 23.372
-500|-
lINTERNET | Teknis |
Tidak Bisa Browsing 20.97
REG-4 g - Tidak Bisa Koneks GAMAS -500
i
Tidak Bisa Browsing
g - 2P / 3P Mati Tota
l
g - Tidak Bisa Koneks
i
Incident Customer Name Contact Name Contact Phone
IN91073955 ERWIN ISWIARTO, SH ANDING 085640585958
IN91093575 LANI PUDJI RAHAYU LANI 089671311436
IN91095854 PT UNIT ENTERPRISE REGIONAL 4 yanto 085101551330
IN91098335 Phillip Ray Prananta IBU YENI 08170832200
IN91101291 ADI SUSHERWANTO adi 082134066523
IN91124305 N endra 08112780881
IN91135094 BANK SAUDARA bp ardi 085878294113
IN91135416 DEWI KUSUMA.SH retno 082257123458
IN91200317 GRACE YULIA SURYANTO GRACE YULIA SURYANTO 08122916565
IN91216574 ARY LAMBANG KUSUMA bu ary 081393083408
IN91244626 KAPRAWIE PAK.KAPRAWIE 085101399202
IN91250175 DWI IWANDARI dwi 081227919136
IN91253680 HERO ARYANTO Hero aryanto 081359966660
IN91259134 SILVIA MEGAWATI SILVIA MEGAWATI 081901468808
IN91260625 HERRY SANTOSO bpk jefri 08122507373
IN91262190 HARY HENDRIKO HARY 081326374045
IN91264262 Ari Siswanto Bp Ahmad 081327973220
IN91264410 Resto song do gal bi Ibu Sinda 082221188646
IN91265981 HARMIYONO Bina Haryuni Siwi 085640102785
IN91267281 EMMY HIDAYATI IR ibu.widya 082169047986
IN91267289 DWI ASTUTI SMHk DWI ASTUTI SMHk 085643055940
IN91267621 NUR HANDAYANI IBU YEYEN 085327393362
IN91268672 Thio Sony Wijaya Thio Sony Wijaya 0816651167
IN91268768 YULIUS SINDUW0RO IBU DETA 082225420304
IN91268972 Afif Ridwan Pratama Afif Ridwan Pratama 085640820257
IN91269425 Roman Romawan Fransisco Dava 08991963138
IN91270311 EDI SUSILO Aditya Priangga Tama 085717145000
IN91270448 HENRY YULIANTO SOENTORO Kak Haryanto 08816827854
IN91270610 Hartanti Hartanti 089668186886
IN91271466 EDDY CINAHYO Eddy cinahyo 081326399556
IN91271644 MOCHAMAD NUR SOLEH WIJAYA Budi YULININGSIH 088221816757
IN91271743 CHANDRA HARTANTO Toni Hartanto 082238069800
IN91272394 ROBIDIN Robidin 085292256594
IN91272431 DARMANTO bp darmanto 081225223191
IN91272436 IMAM SOFWAN ibu imam 081225779660
IN91272443 HM.MOESLICHAN S bapak nizar 089668151185
IN91273353 Suwardjo Muhamad Shobirin 085228381108
IN91273377 Robertus Setiawan Aji Nugroho Robertus Setiawan Aji Nugro 081390000679
IN91273427 NUR HASANAH ho
Nur Iksan 087832421809
IN91273574 YANTJE WONGSO dion 08813800246
IN91273885 PRANU ARISANTO pranu arisanto 081339104909
IN91274394 DELLA AYU SAFITRI Bu DELLA 089515826114
IN91274405 Elly Handayanti elly 081325686607
IN91275187 Bagas nur cahyono Bagas Noorcahyono, S.T. 083838864586
IN91275728 RIO HERWINDO rio 0818456030
IN91276001 Afriliana mulyani septian 081225764381
IN91276446 DANNIS SATYA HIMAWAN DANNIS 089507571767
IN91276655 AGUS KURNIANTO Ziyadatul Amal 088232832595
IN91276836 LPK KARTIKA b ina 081225090046
Contact Email Summary
[141423109549/ANDING/085640585958] INET
- MATOT [A_INTERNET][DCS]
GAMAS SELESAI [143408109295/LANI /0896713
- 11436] T1 / 76998 / COM / LANI / 0248456892 /
pindah perangkat - [142408800162/yanto/08510
2P matot / Pactcord ok / BOK / 089671311436 [
1551330] T2 / 42498 / Preventive Caring / yanto
jeanice.prananta@gmail.com A_INTERNET][DCS]
[141423123483/IBU YENI/08170832200] T1 / 72
/ 142408800162 / pelanggan minta pindah pera
405 / com / ibu yeni / 141423123483 / inet tbc /
susherwantoadi@gmail.com ngkat dari lantai 6 lantai 1 untuk di kantor telko
logic[141423110961/adi/082134066523] T2 / 42
ekskalasi / bok / 08170832200 [A_INTERNET]
m / Contacted / 085101551330 / bok [A_INTERN
473 / LAPUL GAUL / adi / 02476402045 / gaul in
[DCS]
MINTA SENIN JAM 9 [02476400676/endra/0811
ET][DCS]
et tbb all web / SAVE DRAFT / Contacted / 08213
2780881] T1 /42402 / COM / endra / 024764006
Pending kantor tutup buka hari senin [02946447
76 / pelanggan tidak bisa melakukan panggilan sl
04/bp ardi /085878294113] T1 / 42566 / COM /
i / bok / 02476400676 [A_VOICE][DCS]
LOS[141408115959/retno/082257123458] T1 / 4
bp ardi / 0294644704 / telp matot [A_VOICE]
2348 / com / bu retno / 141408115959 / inet tbc
grace_tanadi@yahoo.com [DCS]
[141407100836/GRACE YULIA SURYANTO/08122
[A_INTERNET][DCS]
916565] Tidak bisa browsing [A_INTERNET][DCS]
[143423115435/bu ary /081393083408] T1 / 42
479 / COM / bu ary / 143423115435 / live tv tida
[0248443360/PAK.KAPRAWIE /085101399202] T
k muncul. pandu input ulang password lewat STB
antodwie0819@gmail.com 1/ 42260/ COM / pak.KAPRAWIE / 0248443360 /
[146423105355/dwi/081227919136] T1 / 55681
setting. restart STB malah jadi error 1302 / DRAF
telpon mati / open tiket / bok /085101399202 [
heroaryanto@mail.unnes.ac.id T / 081392616078 [A_IPTV][DCS]
/ REG / dwi / 146423105355 / 2p matot / BNOK /
[141425109918/Hero aryanto/081359966660] Ti
A_VOICE][DCS]
dak bisa browsing [A_INTERNET][DCS]
Silviamegawati58@gmail.com [143420103437/SILVIA MEGAWATI
/081901468808] T1 / 76287 / COM / IBU SELVIA/
j3je@yahoo.com [141408106368/bpk jefri /08122507373] T1 / 6
143420103437/ smartcamera tidak ada visual /
3877 / INFO / bpk jefri / internet lambat / 02483
hary_hendriko@yahoo.com logic[142410319070/HARY /081326374045] T2
open tiket / BOK / 081901468808 [A_INTERNET]
14551 / 141408106368 / internet lambat / 0812
- / 42201 / IVR GAMAS / HARY / 142410319070 /
[DCS]
[141423123200/Bp Ahmad/081327973220] T1 /
live tv tdk muncul save draft / contacted / 08132
42723 / COM / Bp Ahmad / 142410311273 / 2P
6374045 [A_IPTV][DCS]
[141423122697/Ibu Sinda/082221188646] T1 / 4
matot onu los / Edukasi pansol dipastikan patch
2565 / COM / Ibu Sinda/ 02476443224/ 2p inet d
binaharyunisiwi@gmail.com cord terpasang dgn kencang dan benar nok / BO
[142426800576/Bina Haryuni Siwi/08564010278
an telepon Matot / LOS / Ikr ok / BOK / 0822211
K / 08112999902 [A_INTERNET][DCS]
5] 2/3P mati total [A_INTERNET][DCS]
widyacahyaningtyas@ymail.com 88646 [A_INTERNET][DCS]
[141423110029/ibu.widya/082169047986] T1 /
72113 / INF / ibu.widya / 141423110029 / inet t
[141423101085/DWI ASTUTI SMHk /08564305
bc los merah sejak kemaren patch core ok / bok
yeyendeta3@gmail.com 5940] 170718 / sosmed / Ristia Kadiasti (dm tw)
/ 082169047986 [A_INTERNET][DCS]
[146420106039/IBU YEYEN /085327393362] T1 /
/ 141423101085 / 085643055940 / TBC / bok [A
42033/ COM / IBU YEYEN / 146420106039 / IN
_INTERNET][DCS]
[141406111204/Thio Sony Wijaya/0816651167]
ET MATOT / gagal panduan , creat tiket / BNOK /
T1 / 42903 / COM / soni / 142406101900 / inter
[141423113805/IBU DETA /082225420304] T1 /
mitten / gaul IN90635884 / bok / 0243552632 [A
42486 / COM / bu deta / 141423113805 / 2p Ma
me.afifrp@gmail.com _INTERNET][DCS]
[141423116933/Afif Ridwan Pratama/08564082
tot / Bok / 082225420304 [A_INTERNET][DCS]
0257] Tidak bisa browsing [A_INTERNET][DCS]
davaputra21@yahoo.com [141420133961/Fransisco Dava /08991963138]
Perangkat Pelanggan - STB Rusak [A_IPTV][DCS]
abi.afsar@gmail.com [141410113798/Aditya Priangga Tama/0857171
haryantohardono@gmail.com 45000] Tidak bisa browsing [A_INTERNET][DCS]
[0246724459/Kak Haryanto/08816827854] 1699
89 / sosmed / haryantohardono@gmail.com (E
[142425108075/Hartanti /089668186886] CX ref
mail) / 0246724459 / 08816827854 / Tidak ada n
/ 142425108075 CTI IVR tidak muncul T1 / 4201
suryaratri1@gmail.com ada panggil / BOK [A_VOICE][DCS]
[141425102952/Eddy cinahyo/081326399556 ] 1
9 / com / pak.kurniawan / 142425108075 / inet t
71768 / sosmed / suryaratri1@gmail.com (Email)
yuliceplik@gmail.com bc los merah / Fo sdh di pastikan tp gagal / tekni
[146424104880/Budi YULININGSIH/0882218167
/ 141425102952 / 081326399556 / TBC / BOK [
si / 089668186886 [A_INTERNET][DCS]
57] Modem rusak [A_INTERNET][DCS]
tonihartanto94@gmail.com A_INTERNET][DCS]
[141410104123/Toni Hartanto/082238069800] T
robidin12345678@gmail.com idak bisa browsing [A_INTERNET][DCS]
[141457107629/Robidin/085292256594] 13173
darmantodarmanto589@gmail.com 1 // SOSMED // Arman Setyanto // 14145710762
[143415113766/bp darmanto /081225223191] T
9 // 085292256594 // TBC // BOK [A_INTERNET]
1 /42822 / COM/ bp darmanto / 143415113766/
[141410120659/ibu imam /081225779660] T1 /
[DCS]
gaul 2p matot los merah / eskalasi / BPN / 0812
42615 / COM / ibu imam / 02476739016 / 14141
[146406109569/bapak nizar /089668151185] T1
0120659 / 2p matot los / eskalasi / bok / 081225
/76912/COM/ bapak nizar/ 146406109569/ stb r
drivesob@gmail.com [142426801070/Muhamad Shobirin/085228381
usak / BNOK/ 089668151185 [A_IPTV][DCS]
robertus1981@gmail.com 108] Tidak bisa browsing [A_INTERNET][DCS]
[146423121446/Robertus Setiawan Aji Nugroho/
ik54n_gemah@yahoo.co.id 081390000679] Tidak bisa browsing [A_INTERNE
[141410127808/Nur Iksan/087832421809] Tidak
T][DCS]
bisa browsing [A_INTERNET][DCS]
- [141406113768/dion /08813800246] T1/45074/i
nf/ dion / 0243515964/ inet tbc / eskalasi / BOK
arisanto_83@yahoo.com [143410117210/pranu arisanto/081339104909]
/ 0243515964 [A_INTERNET][DCS]
Tidak bisa browsing [A_INTERNET][DCS]
rizalariff021119@gmail.com [143406111984/Bu DELLA /089515826114] T1 /
elyhandayanti@gmail.com 42006 / INF / Bu bella / 143406111984 / inet lo
[141410116132/elly/081325686607] T1/ 45099
ss / open tiket / bok / 085647268459 [A_INTER
bagas.bn@gmail.com / INF / Elly / 141410116132 / ganti password NO
NET][DCS]
[142410316421/Bagas Noorcahyono, S.T./08383
K/ BOK/ 081325686607 [A_INTERNET][DCS]
8864586] Tidak bisa browsing [A_INTERNET]
ritamasemarang@gmail.com [143422112722/rio /0818456030] T1 / 42604 /
[DCS]
COM / bpk rio / 143422112722 / inet putus put
septianrahadi24@gmail.com [141423122304/septian/081225764381] Tidak bi
us / open tiket / bok / 02476420215 [A_INTERN
sa browsing [A_INTERNET][DCS]
ET][DCS]
[143457102656/DANNIS /089507571767] T1 / 7
6511 / COM / DANNIS / 143457102656 / inet tbc
/ pandu NOK / BOK / 089507571767 [A_INTERN
ET][DCS]
zezetaucya11@gmail.com [146407100685/Ziyadatul Amal/088232832595]
Tidak bisa browsing [A_INTERNET][DCS]
[146459100017/b ina/081225090046] T1 / 4263
2 / COM / ina / 146459100017 / 3p matot / tiketi
ng / BOK / 081225090046 [A_INTERNET][DCS]
Owner Group Owner Last Updated Work Log
TA HD WITEL JATENG UTARA (SEMARANG) FA210192 Reassigned by HD, Jadwal: 19-02-
TA HD WITEL JATENG UTARA (SEMARANG) 20970107 2021 10:00:00 Crew: A4BMK011
Assigned by HD, Jadwal: 21-02-
TA HD WITEL JATENG UTARA (SEMARANG) 2021 09:18:59 Crew: A4SMC011
MIL97157889
Tiket sudah di follow up kembali untuk pengecek
an dari system terlebih dahulu
TA HD WITEL JATENG UTARA (SEMARANG) MIL97157889 Reassigned by HD, Jadwal: 19-02-
2021 14:00:00 Crew: A4SSL005
TA HD WITEL JATENG UTARA (SEMARANG) 20970107 Reassigned by HD, Jadwal: 20-02-
2021 11:00:00 Crew: A4BMK002
TA HD WITEL JATENG UTARA (SEMARANG) FA210192 Reassigned by HD, Jadwal: 20-02-
TA HD WITEL JATENG UTARA (SEMARANG) FA210192 2021 09:00:00 Crew: A4BMK010
Back HD
TA HD WITEL JATENG UTARA (SEMARANG) MIL97157889 Reassigned by HD, Jadwal: 21-02-
TA HD WITEL JATENG UTARA (SEMARANG) FA210192 2021 08:00:00 Crew: A4SSL003
Auto Assigned By System, Jadwal: 21-02-
2021 09:00:00 Crew: A4KDL012
TA HD WITEL JATENG UTARA (SEMARANG) 20970107 Estimasi
TA HD WITEL JATENG UTARA (SEMARANG) 20970107 Assigned by customer request, Jadwal: 21-02-
TA HD WITEL JATENG UTARA (SEMARANG) 2021 11:00:00 Crew: A4SSL003
auto solution to backend
TA HD WITEL JATENG UTARA (SEMARANG) JU210789 Auto Assigned By System, Jadwal: 22-02-
2021 09:00:00 Crew: A4UNR020
2021 14:00:00 Crew: A4SMT029
TA HD WITEL JATENG UTARA (SEMARANG) 20970107 Assigned by HD, Jadwal: 21-02-
TA HD WITEL JATENG UTARA (SEMARANG) AL260889 2021 15:01:53 Crew: A4SMC011
Auto Assigned By System, Jadwal: 22-02-
TA HD WITEL JATENG UTARA (SEMARANG) 18950110 2021 09:00:00 Crew: A4MJP009
Reassigned by HD, Jadwal: 21-02-
TA HD WITEL JATENG UTARA (SEMARANG) 18950110 2021 14:00:00 Crew: A4SSL005
2021 14:00:00 Crew: A4SSL005
TA HD WITEL JATENG UTARA (SEMARANG) 94150119 Assigned by HD, Jadwal: 21-02-
2021 14:40:33 Crew: F4SMT090
2021 09:00:00 Crew: A4BMK006
TA HD WITEL JATENG UTARA (SEMARANG) 18950110 Assigned by customer request, Jadwal: 22-02-
TA HD WITEL JATENG UTARA (SEMARANG) 94150119 2021 09:00:00 Crew: A4BMK010
status ONT LOS menunjukkan kabel fiber optik d
TA HD WITEL JATENG UTARA (SEMARANG) FA210192 ari OLT ke pelanggan putus,mohon bantuan reka
ns pengecekannya ,trims..
2021 09:00:00 Crew: A4JHR015
2021 09:00:00 Crew: A4BMK006
2021 09:00:00 Crew: A4BMK010
TA HD WITEL JATENG UTARA (SEMARANG) 94150119 auto solution to backend
TA HD WITEL JATENG UTARA (SEMARANG) AL260889 2021 09:00:00 Crew: A4BMK016
TA HD WITEL JATENG UTARA (SEMARANG) JU210789 2021 16:00:00 Crew: A4MJP011
TA HD WITEL JATENG UTARA (SEMARANG) JU210789 2021 16:00:00 Crew: A4UNR009
2021 09:00:00 Crew: A4UNR017
TA HD WITEL JATENG UTARA (SEMARANG) FA210192 Assigned by HD, Jadwal: 21-02-
2021 15:15:22 Crew: A4JHR010
TA HD WITEL JATENG UTARA (SEMARANG) AL260889 Reassigned by HD, Jadwal: 22-02-
TA HD WITEL JATENG UTARA (SEMARANG) JU210789 2021 09:00:00 Crew: A4BMK016
TA HD WITEL JATENG UTARA (SEMARANG) 94150119 2021 10:00:00 Crew: A4KDL006
auto solution to backend
TA HD WITEL JATENG UTARA (SEMARANG) AL260889 Assigned by customer request, Jadwal: 21-02-
2021 16:00:00 Crew: A4SMT006
TA HD WITEL JATENG UTARA (SEMARANG) FA210192 Auto Assigned By System, Jadwal: 22-02-
TA HD WITEL JATENG UTARA (SEMARANG) 94150119 2021 09:00:00 Crew: A4JHR019
TA HD WITEL JATENG UTARA (SEMARANG) 20970107
TA HD WITEL JATENG UTARA (SEMARANG) AL260889
TA HD WITEL JATENG UTARA (SEMARANG) FA210192
TA HD WITEL JATENG UTARA (SEMARANG) JU210789
TA HD WITEL JATENG UTARA (SEMARANG) JU210789
TA HD WITEL JATENG UTARA (SEMARANG)
Last Work Log Date Count CustInfo Last CustInfo Assigned to Booking Date
19-02-2021 09:53:01 A4BMK011 19-02-2021 10:00:00
21-02-2021 09:18:59 A4SMC011 20-02-2021 11:00:00
20-02-2021 18:30:48 A4SSL003 19-02-2021 14:00:00
20-02-2021 10:34:56 A4SSL005 19-02-2021 14:00:00
21-02-2021 08:54:25 A4BMK002
20-02-2021 08:33:15 A4BMK005 20-02-2021 09:00:00
20-02-2021 17:49:10 A4KDL005
20-02-2021 08:40:20 A4SSL005
20-02-2021 15:56:36 A4KDL012
21-02-2021 09:57:12 A4BMK009
21-02-2021 09:37:56 A4SSL003 21-02-2021 11:00:00
21-02-2021 10:43:15
21-02-2021 11:28:29 A4UNR020
21-02-2021 14:00:33 A4SMT029 21-02-2021 14:00:00
21-02-2021 15:01:53 A4SMC011
21-02-2021 14:56:57 A4MJP009
21-02-2021 14:34:08 A4SSL005 21-02-2021 14:00:00
21-02-2021 14:34:20 A4SSL005 21-02-2021 14:00:00
21-02-2021 14:40:33 F4SMT090
21-02-2021 14:31:55 A4BMK006
21-02-2021 14:14:54 A4BMK010 22-02-2021 09:00:00
21-02-2021 15:00:59 A4SMT039
21-02-2021 14:47:11 A4JHR015 22-02-2021 09:00:00
21-02-2021 15:17:50 A4BMK006 22-02-2021 09:00:00
21-02-2021 15:17:18 A4BMK010
21-02-2021 14:38:12 A4SMT009
21-02-2021 15:06:36 A4BMK016
21-02-2021 15:06:49 A4MJP011 21-02-2021 16:00:00
21-02-2021 15:00:53 A4UNR009 21-02-2021 16:00:00
21-02-2021 15:11:00 A4UNR017 22-02-2021 09:00:00
21-02-2021 15:15:22 A4JHR010
21-02-2021 15:19:23 A4BMK016
21-02-2021 15:25:05 A4KDL006 22-02-2021 10:00:00
21-02-2021 15:23:19 A4SMT020
21-02-2021 15:24:59 A4MJP015 21-02-2021 16:00:00
21-02-2021 15:26:37 F4JHR025
A4SMT037
A4BMK001
A4MJP49
F4JHR010 22-02-2021 09:00:00
A4MJP042
A4JHR015 22-02-2021 09:00:00
A4MJP039 22-02-2021 15:00:00
A4MJP036
A4SMC005 22-02-2021 11:00:00
A4SMC004
A4KDL005
Assigned by Reported Priority Source Subsidiary External Ticket ID
CUSTOMERASSIGNED 1 RIGHTNOW 210219-105604
AUTOASSIGNED 0 RIGHTNOW 210219-119195
AUTOASSIGNED 0 RIGHTNOW MYIN-16138107121221553
HDASSIGNED 0 RIGHTNOW 210220-127190
0 RIGHTNOW 210221-115918
HDASSIGNED 0 RIGHTNOW MYIN-161388362530513448
0 RIGHTNOW 210221-137453
RIGHTNOW 210221-137659
External Ticket Status Segment Channel Customer Segment Customer Closed By
44 DCS Type
HVC_SILVE
12 DCS R
HVC_SILVE
42 DCS R
BLUE
42 DCS HVC_SILVE
R
42 DCS HVC_SILVE 14
R
42 DCS BLUE
22 DCS
32 DCS HVC_SILVE
46 DCS R
42 DCS
42 DCS BLUE
42 DCS BLUE
46 DCS
42 DCS BLUE
32 DCS HVC_GOL
42 DCS D
BLUE
42 DCS HVC_SILVE
42 DCS R
HVC_PLAT
INUM
36 DCS
42 DCS HVC_SILVE
R
3 19 DCS HVC_SILVE
42 DCS R
BLUE
42 DCS HVC_SILVE
42 DCS R
HVC_SILVE
R
46 DCS
46 DCS
46 DCS
4 19 DCS BLUE
12 DCS BLUE
4 19 DCS
46 DCS
36 DCS
4 19 DCS BLUE
42 DCS BLUE
42 DCS HVC_SILVE
R
32 DCS HVC_GOL
46 DCS D
46 DCS
36 DCS
42 DCS HVC_GOL
D
46 DCS
42 DCS BLUE
42 DCS HVC_SILVE
46 DCS R
42 DCS BLUE
46 DCS
42 DCS BLUE
46 DCS
42 DCS HVC_SILVE
R
Customer ID Service ID Service No Service Type Top SLG
31377633 31377633_1414 1414231095 INTERNET Priority Silver
22457876 23109549_INTER
22457876_1434 49
1434081092 INTERNET Platinum
NET
08109295_INTER 95
37099351 37099351_1424 1424088001 INTERNET Silver
NET
08800162_INTER 62
38889946 38889946_1414
NET 1414231234 INTERNET Silver
23123483_INTER 83
37024029 37024029_1414
23110961_INTER 61
54111357 54111357_0247
NET 0247640067 VOICE Silver
22508140 6400676_VOICE
22508140_0294 6
0294644704 VOICE Titanium
21467787 644704_VOICE
21467787_1414 1414081159 INTERNET Gold
34170796 08115959_INTER
34170796_1414 59
1414071008 INTERNET Silver
NET
07100836_INTER 36
53650137 53650137_1434
NET 1434231154 IPTV Silver
23115435_IPTV 35
21463115 21463115_0248 0248443360 VOICE Silver
51275130 443360_VOICE
51275130_1464 1464231053 INTERNET Silver
53171366 23105355_INTER
53171366_1414 55
NET
25109918_INTER 18
52281165 52281165_1434 1434201034 INTERNET Silver
NET
20103437_INTER 37
21453905 21453905_1414 1414081063 INTERNET Gold
NET
08106368_INTER 68
43288661 43288661_1424
39798128 10319070_IPTV
39798128_1414 70
37129314 23123200_INTER
37129314_1414 00
NET
23122697_INTER 97
22274488 22274488_1424
NET 1424268005 INTERNET Gold
26800576_INTER 76
36224533 36224533_1414
23110029_INTER 29
22216335 22216335_1414
34709299 23101085_INTER
34709299_1464 85
NET
36337965 20106039_INTER
36337965_1414 39
NET
06111204_INTER 04
21426644 21426644_1414 1414231138 INTERNET Silver
NET
23113805_INTER 05
42496578 42496578_1414
23116933_INTER 33
40230077 40230077_1414
20133961_IPTV 61
31744837 31744837_1414 1414101137 INTERNET Silver
21395717 10113798_INTER
21395717_0246 98
0246724459 VOICE Silver
NET
43278344 724459_VOICE
43278344_1424 1424251080 INTERNET Platinum
54636993 25108075_INTER
54636993_1414 75
NET
25102952_INTER 52
51348654 51348654_1464
24104880_INTER 80
30237774 30237774_1414
51314038 10104123_INTER
51314038_1414 23
NET
54181572 57107629_INTER
54181572_1434 29
NET
15113766_INTER 66
22207622 22207622_1414 1414101206 INTERNET Silver
NET
10120659_INTER 59
22534815 22534815_1464 1464061095 IPTV Gold
NET
06109569_IPTV 69
39259449 39259449_1424 1424268010 INTERNET Silver
37622995 26801070_INTER
37622995_1464 70
NET
23121446_INTER 46
29889752 29889752_1414 1414101278 INTERNET Gold
NET
10127808_INTER 08
30759327 30759327_1414 1414061137 INTERNET Silver
NET
06113768_INTER 68
50037989 50037989_1434
10117210_INTER 10
52019375 52019375_1434
37251904 06111984_INTER
37251904_1414 84
NET
41967312 10116132_INTER
41967312_1424 32
NET
10316421_INTER 21
54284022 54284022_1434 1434221127 INTERNET Silver
NET
22112722_INTER 22
36587806 36587806_1414 1414231223 INTERNET Silver
NET
23122304_INTER 04
54326924 54326924_1434
57102656_INTER 56
NET
39515762 39515762_1464 1464071006 INTERNET Silver
31773219 07100685_INTER
31773219_1464 85
NET
59100017_INTER 17
NET
Technology Datek RK Name Induk Gamas Repor Lapul
Fiber - O ted
19-02- 0
Date
Fiber DP-BMK-
Fiber - O 2021
19-02- 0
FV/044 F
DP-SSL- 09:11:
2021
Fiber V/D03/44
Fiber - O 46
19-02- 0
FAF/012
.01
DP-SSL- 12:40:
2021
Fiber FAF/D01/
Fiber - O
FQ/013 F 52
19-02-
13:06: 0
012.01
DP-SSL- 2021
Fiber Q/013
Fiber - O
FD/029 F 52
19-02-
13:33: 0
DP-BMK- 2021
Fiber D/D08/02
Fiber - O
FL/004 FL 26
19-02-
14:01: 0
9.01
DP-BMK-
/D01/004
Fiber - O 2021
28
19-02- 0
FT/029 FT 17:59:
Fiber .01
DP-WLR-
/D02/029
Fiber - O 2021
09
19-02- 0
FA/098 F
.01
DP-SSL- 20:52:
2021
A/D03/09
Fiber - O 23
20-02- 0
FE/043 FE
8.01
DP-WLR- 20:58:
2021
/D07/043
Fiber - O
FA/029 F 38
20-02-
15:50: 0
.01
DP-BMK- 2021
A/D01/02
Fiber - O
FAY/092 18
21-02-
20:14: 0
9.01
DP-SSL-
Fiber - O IN91172337 2021
21-02- 0
FAY/D07/
FAP/087 01
09:34:
092.01
DP-BMK-
Fiber - O
FAP/D05/ 2021
21-02-
08 0
FAH/082
DP-UNR- 10:41:
2021
Fiber 087.01
Fiber - O
FAH/D07/ 21-02-
54 0
FAN/027
DP-SMT-
082.01 11:24:
2021
Fiber Fiber - O
FAN/D04 21-02-
59 0
FBB/077
DP-SSL-
/027.01 12:24:
2021
Fiber Fiber - O
FBB/D07/
FA/20 FA 21-02-
40
12:41: 0
Fiber DP-MJP-
13.077
Fiber - O 2021
21-02- 0
/D01/15.
FBY/042 05
13:01:
Fiber DP-SSL-
20
FBY/D03/
Fiber - O 2021
47
21-02- 0
FAN/041
DP-SSL- 13:30:
2021
042.01
FAN/D03
Fiber - O 24
21-02- 0
FV/033 F
/041.01
DP-SMT- 13:33:
2021
Fiber V/D05/03
Fiber - O
FAC/36 F 05
21-02-
13:55: 0
3.01
DP-BMK- 2021
Fiber AC/D04/0
Fiber - O
FAH/011 08
21-02-
14:11: 0
Fiber 36.01
DP-BMK-
FAH/D03/
Fiber - O 2021
50
21-02- 0
FT/012 FT 14:11:
Fiber 011.01
DP-SMT-
/D02/12.
Fiber - O 2021
59
21-02- 0
FAX/001
01
DP-JHR- 14:16:
2021
Fiber FAX/D01/ 34
21-02- 0
FBJ/050 F
15.001 14:30:
2021
BJ.D04/0
Fiber - O 23
21-02-
14:31: 0
1.050
DP-BMK- 2021
Fiber - O
FAB/013 53
21-02-
14:34: 0
DP-SMT- 2021
FAB/D02/
Fiber - O
FBU/044 25
21-02-
14:40: 0
013.01
DP-MJP-
FBU/D03/
Non Fiber 2021
21
21-02- 0
FED/002 14:53:
Fiber 044.01
- 4SM S
FED/D02/
Fiber - O 2021
39
21-02- 0
M6_41_1
002.01
DP-UNR- 14:55:
2021
Fiber RAZ340
Fiber - O 16
21-02- 0
FEA/061
DP-UNR- 14:57:
2021
FEA/D03/
Fiber - O
FJ/022 FJ 44
21-02-
15:08: 0
061.01
DP-GNK- 2021
/D01/022
Fiber - O
FT/048 FT 34
21-02-
15:11: 0
Fiber .01
DP-MJP-
Fiber - O 2021
21-02- 0
/D04/048
FBH/108 11
15:12:
Fiber .01
DP-KDL-
Fiber - O
FBH/D06/ 2021
21-02-
27 0
FX/042 F
DP-BOJ- 15:22:
2021
Fiber 108.01
Fiber - O
X/D06/04 21-02-
18 0
FAA/025
DP-MJP-
2.01 15:23:
2021
Fiber Fiber - O
FAA/D03/ 21-02-
08 0
FCM/005
DP-JHR-
025.01 15:23:
2021
Fiber - VO
FCM/D01
FCC/44 F 21-02-
14
15:23: 1
DP-MJE-
/005.01
Fiber - O 2021
21-02- 0
CC/D04/0
FC/005 F 22
15:35:
DP-BMK-
8.44
C/D01/00
Fiber - O 2021
26
21-02- 0
FAJ/034 F
DP-MJP- 15:35:
2021
Fiber 5.01
AJ/D06/0
Fiber - O 58
21-02- 0
FA/101 F
34.01
DP-JHR- 15:36:
2021
A/D07/10
Fiber - O
FAB/009 25
21-02-
15:38: 0
1.01
DP-MJP- 2021
Fiber FAB/D04/
Fiber - O
FCT/015 57
21-02-
15:43: 0
Fiber 009.01
DP-JHR-
FCT/D02/
Fiber - O 2021
50
21-02- 0
FAY/019 15:51:
015.01
DP-MJP-
FAY/D02/
Fiber - O 2021
18
21-02- 0
FM/082 F
12.019
DP-MJP- 15:51:
2021
Fiber M/D08/0
Fiber - O 21
21-02- 0
FCE/003
82.01
DP-SMC- 16:01:
2021
FCE/D04/
Fiber - O 58
21-02- 0
FP/043 F
003.01
DP-SMC- 16:09:
2021
Fiber P/D04/04
FB/048 F 20
21-02-
16:13: 0
3.01 2021
B/D04/48 56
16:20:
.01 45
21-02- 0
Fiber 2021
21-02- 0
16:24:
2021
09
16:26:
50
Gaul TTR Customer TTR Nasional TTR TTR Witel TTR Mitra TTR Agent TTR Pending
1 1.88 1.86 Regional
1.86 1.86 0. 0.
0 45.85 45.83 45.83 45.83 0. 0.
1 35.46 35.44 35.44 35.44 0. 0.
0 35.02 35.01 35.01 35.01 0. 0.
8 32.79 32.78 32.78 32.77 0. 0.
0 18.1 18.09 18.09 18.09 0. 0.
0 27.7 27.69 27.69 27.69 0. 0.
1 12.6 12.59 12.59 12.59 0. 0.
0 1.25 1.22 1.22 1.22 0. 0.
1 13.16 13.15 13.15 13.09 0. 0.
0 1.02 1.01 1.01 1.01 0. 0.
3 2.38 2.38 2.38 2.38 0. 0.
0 1.67 1.67 1.67 1.67 0. 0.
1 3.17 3.17 3.17 3.17 0. 0.
2 2.07 2.07 2.07 2.07 0. 0.
0 2.07 2.07 2.07 2.07 0. 0.
1 2.08 2.06 2.06 2.06 0. 0.
0 2.03 2.02 2.02 2.02 0. 0.
0 1.67 1.66 1.66 1.66 0. 0.
0 1.39 1.39 1.39 1.39 0. 0.
1 1.39 1.39 1.39 1.39 0. 0.
0 1.33 1.33 0.56 0.56 0. 0.
2 1.1 1.08 1.08 1.08 0. 0.
4 1.07 1.06 1.06 1.06 0. 0.
0 1.02 0.99 0.99 0.99 0. 0.
0 0.92 0.91 0.91 0.91 0. 0.
0 0.7 0.69 0.69 0.69 0. 0.
0 0.68 0.67 0.67 0.67 0. 0.
1 0.64 0.6 0.6 0.6 0. 0.
1 0.46 0.45 0.45 0.45 0. 0.
0 0.42 0.4 0.4 0.4 0. 0.
0 0.39 0.39 0.39 0.39 0. 0.
0 0.23 0.2 0.2 0.2 0. 0.
2 0.22 0.21 0.21 0.21 0. 0.
0 0.22 0.21 0.21 0.21 0. 0.
0 0.21 0.21 0.21 0.21 0. 0.
1
0
1
1
0
0
0
0
1
0
0
0
1
Pending Status Hasil Ukur OSM Resolved Code Last Update Ticket
Reason BACKEND 19-02-2021 09:52:50
BACKEND UNSPEC 21-02-2021 08:19:07
BACKEND 19-02-2021 13:08:44
BACKEND 19-02-2021 13:36:11
BACKEND SPEC 21-02-2021 08:17:39
BACKEND 19-02-2021 19:29:02
BACKEND 19-02-2021 21:02:32
BACKEND 20-02-2021 08:01:35
BACKEND 20-02-2021 16:00:34
BACKEND SPEC 21-02-2021 08:57:09
BACKEND 21-02-2021 09:50:03
BACKEND 21-02-2021 10:44:01
BACKEND 21-02-2021 11:31:28
BACKEND 21-02-2021 12:27:20
BACKEND 21-02-2021 15:01:40
BACKEND 21-02-2021 14:51:33
BACKEND 21-02-2021 13:44:36
BACKEND 21-02-2021 13:53:17
BACKEND 21-02-2021 13:57:30
BACKEND 21-02-2021 14:24:18
BACKEND 21-02-2021 14:20:04
BACKEND 21-02-2021 15:26:47
BACKEND 21-02-2021 14:33:42
BACKEND 21-02-2021 14:39:20
BACKEND 21-02-2021 14:39:25
BACKEND 21-02-2021 14:43:31
BACKEND 21-02-2021 14:58:14
BACKEND 21-02-2021 14:57:37
BACKEND 21-02-2021 15:09:51
BACKEND 21-02-2021 15:11:35
BACKEND 21-02-2021 15:14:50
BACKEND 21-02-2021 15:17:14
BACKEND 21-02-2021 15:32:06
BACKEND 21-02-2021 15:33:15
BACKEND 21-02-2021 15:31:15
BACKEND 21-02-2021 15:25:48
BACKEND
BACKEND
BACKEND
BACKEND
BACKEND
BACKEND
BACKEND
BACKEND
BACKEND
BACKEND
BACKEND
BACKEND
BACKEND
Status Date Resolved Workzone Witel
19-02-2021 09:13:50 By BMK SEMARA
20-02-2021 11:49:56 ACCESS M SSL NG
SEMARA
19-02-2021 13:06:51 AINTENAN SSL NG
SEMARA
CE WITEL S NG
19-02-2021 13:35:54 EMARANG SSL SEMARA
NG
21-02-2021 07:54:12 ROC-4 BMK SEMARA
NG
19-02-2021 17:59:54 BMK SEMARA
19-02-2021 20:54:43 WLR NG
SEMARA
19-02-2021 21:00:45 SSL NG
SEMARA
20-02-2021 15:52:02 WLR NG
SEMARA
NG
20-02-2021 21:29:22 BMK SEMARA
NG
21-02-2021 09:35:58 SSL SEMARA
21-02-2021 10:44:01 BMK NG
SEMARA
21-02-2021 11:25:57 UNR NG
SEMARA
NG
21-02-2021 12:25:59 SMT SEMARA
NG
21-02-2021 15:01:38 SSL SEMARA
21-02-2021 14:51:31 MJP NG
SEMARA
21-02-2021 13:30:23 SSL NG
SEMARA
21-02-2021 13:33:04 SSL NG
SEMARA
NG
21-02-2021 13:56:03 MJE SEMARA
NG
21-02-2021 14:14:05 BMK SEMARA
NG
21-02-2021 14:14:02 BMK SEMARA
21-02-2021 14:16:35 SMT NG
SEMARA
21-02-2021 14:32:08 JHR NG
SEMARA
21-02-2021 14:34:07 BMK NG
SEMARA
NG
21-02-2021 14:36:08 BMK SEMARA
NG
21-02-2021 14:42:00 SMT SEMARA
NG
21-02-2021 14:56:06 MJP SEMARA
21-02-2021 14:55:16 MJP NG
SEMARA
21-02-2021 15:00:03 UNR NG
SEMARA
21-02-2021 15:10:10 UNR NG
SEMARA
NG
21-02-2021 15:11:10 GNK SEMARA
NG
21-02-2021 15:14:05 MJP SEMARA
21-02-2021 15:24:07 KDL NG
SEMARA
21-02-2021 15:23:08 BOJ NG
SEMARA
NG
21-02-2021 15:23:14 MJP SEMARA
NG
21-02-2021 15:23:21 JHR SEMARA
21-02-2021 15:35:26 MJE NG
SEMARA
21-02-2021 15:38:07 BMK NG
SEMARA
21-02-2021 15:38:05 MJP NG
SEMARA
21-02-2021 15:40:07 JHR NG
SEMARA
NG
21-02-2021 15:46:05 MJP SEMARA
NG
21-02-2021 15:51:17 JHR SEMARA
21-02-2021 15:51:20 MJP NG
SEMARA
21-02-2021 16:04:08 MJP NG
SEMARA
21-02-2021 16:09:20 SMC NG
SEMARA
21-02-2021 16:16:00 SMC NG
SEMARA
NG
21-02-2021 16:20:44 KDL SEMARA
NG
21-02-2021 16:26:06 WLR SEMARA
21-02-2021 16:28:02 BWE NG
SEMARA
NG
Regional Incident's Symptom Solution's Segment
REG-4 INTERNET | Teknis |
REG-4 Tidak Bisa Browsing
INTERNET | Teknis |
Tidak Bisa Browsing
REG-4 g - 2P / 3P Mati Tota
INTERNET | Teknis |
l
Perangkat Pelangga
INTERNET | Teknis |
n | Perangkat Pelang
l
Tidak Bisa Browsing
REG-4 gan - Petugas Dimint
INTERNET | Teknis |
a Datang
Bisa Browsing | Bisa
VOICE | Teknis | Jari
Browsing - Lambat
REG-4 iVOICE | Teknis | Jari
ngan Tidak Layak - F
iber | Jaringan Tidak
REG-4 ngan Tdk Bisa Diukur
Layak - Fiber - Tida
INTERNET | Teknis |
| Jaringan Tdk Bisa
k bisa SLI
Tidak Bisa Browsing
REG-4 Diukur - Telepon ma
INTERNET | Teknis |
ti/Tidak ada nada
Tidak Bisa Browsing
IPTV | Teknis | Jarin
i
gan Layak | Jaringan
VOICE | Teknis | Jari
Layak - 1302 (STB ti
ngan Tdk Bisa Diukur
dak bisa connect ke
| Jaringan Tdk Bisa
REG-4 EPG Server/Middlew
Tidak Bisa Browsing
INTERNET | Teknis |
Diukur - Telepon ma
are)
Tidak Bisa Browsing
REG-4 ti/Tidak ada nada
INTERNET | Teknis |
Tidak Bisa Browsing
Bisa Browsing | Bisa
iIPTV | Teknis | Jarin
Browsing - Lambat
REG-4 gan Layak | Jaringan
iINTERNET | Teknis |
Layak - 4514 (Error
Tidak Bisa Browsing
REG-4 multicast traffic pad
INTERNET | Teknis |
Tidak Bisa Browsing
REG-4 a channel Live TV)
INTERNET | Teknis |
l
Tidak Bisa Browsing
INTERNET | Teknis |
l
Tidak Bisa Browsing
INTERNET | Teknis |
REG-4 lINTERNET | Teknis |
Tidak Bisa Browsing
REG-4 lINTERNET | Teknis |
Tidak Bisa Browsing
Perangkat Pelangga
l
Tidak Bisa Browsing
REG-4 gan - Petugas Dimint
INTERNET | Teknis |
a Datang
Tidak Bisa Browsing
IPTV | Teknis | Pera
l
ngkat Pelanggan | P
INTERNET | Teknis |
erangkat Pelanggan
REG-4 iVOICE | Teknis | Jari
Tidak Bisa Browsing
- STB Rusak
REG-4 ngan Tdk Bisa Diukur
INTERNET | Teknis |
| Jaringan Tdk Bisa
Tidak Bisa Browsing
REG-4 Diukur - Telepon ma
ti/Tidak ada nada
Tidak Bisa Browsing
INTERNET | Teknis |
l
Perangkat Pelangga
INTERNET | Teknis |
n | modem rusak
Tidak Bisa Browsing
INTERNET | Teknis |
Tidak Bisa Browsing
Tidak Bisa Browsing
iIPTV | Teknis | Pera
ngkat Pelanggan | P
erangkat Pelanggan
- Pengecekan STB ol
eh Teknisi
INTERNET | Teknis |
Tidak Bisa Browsing
i
Perangkat Pelangga
INTERNET | Teknis |
n | modem rusak
i
Tidak Bisa Browsing
REG-4 INTERNET | Teknis |
INTERNET | Teknis |
Perangkat Pelangga
Tidak Bisa Browsing
REG-4 gan - Sharing Koneks
i LAN/WiFi
Bisa Browsing (FISIK)
INTERNET | Teknis |
- Intermitten / Putu
i
Tidak Bisa Browsing
REG-4 s-Putus
INTERNET | Teknis |
Tidak Bisa Browsing
ig - Tidak Bisa Koneks
i
REG-4
REG-4
Actual Incident ONU Rx
Solution Domain Before
After
-500|-
27.212
-17.122
-500
SOLUTION -15.378|-
_INTERNET 15.318
,INTERNET -500
- MODEM/
ONT,MOD -500
EM/ONT H
ANG 65.536
-18.014|-
18.014
-18.386
0
-17.696
-16.364
-500
-500
-500
0
null
-22.75
-30.002
-500
-21.42
-18.664
-26.022
-500
65.536
-500
-500
-500
-15.93
-500
-15.59
-23.37
-500
null
-17.376
65.536
-27.96
-30.002
-500
65.536
-500
Incident Customer Name Contact Name Contact Phone Contact Email
IN91196519 ABDUL ROZAK Anirisma 087777105554
IN91249883 RIDWAN PUTRA ALVIAN RIDWAN PUTRA ALVIAN 081334768297 ridwanalvin31@gmail.com
IN91267627 ALIF pak alif 083191910101 alif.priyatno@gmail.com

Summary
[143457105944/Anirisma /087777105554 ] 170762 / Sosmed / Anirisma / @Anirism17710388 (DM TW) / 143457105944 / 087777105554
[146457101427/RIDWAN PUTRA ALVIAN /081334768297] 171855/Sosmed/Ridwan Putra alvian/146457101427/081334768297/TBC/bnok
[143422113741/pak alif/083191910101] T1 / 75753 / REG / pak alis / 143422113741 / gangguan inet dan usee tv matot kabel putus / 082
Owner Group Owner
WOC FULFILLMENT JATENG UTARA (SEMARANG)
Last Updated Work Log Last Work Log Date
171212 / Sosmed / Lapul 21-02-2021 13:44:20

Count CustInfo Last CustInfo Assigned to Booking Date Assigned by Reported Priority Source Subsidiary
0 RIGHTNOW
0 RIGHTNOW
0 RIGHTNOW
External Ticket ID External Ticket Status Segment Channel Customer Segment Customer Closed By
Type
210220-119136 4 19 DCS
210221-115653 4 19 DCS
210221-132096 42 DCS
Customer ID Service ID Service No Service Top SLG
Type Priorit
y
56239963 56239963_1434 1434571059 INTERNET Silver
57105944_INTE 44
RNET
56180507 56180507_1464 1464571014 Silver

57101427_INTE 27
RNET
56002293 56002293_1434 1434221137 Silver

22113741_INTE 41
RNET
Technology Datek RK Name Induk Gamas
Fiber Fiber - O
DP-KDL-
FL/039 FL
/D03/039
.01
Fiber Fiber - O
DP-KDL-
FL/039 FL
/D03/039
.01
Fiber Fiber - O
DP-SMC-
FAS/050
FAS/D03/
050.01
Reported Date Lapul Gaul TTR TTR Nasional TTR TTR Witel TTR Mitra
Customer Regional
20-02-2021 14:59:38 0 2.08 2.07 2.07 2.07 0.
21-02-2021 10:38:07 1 2 4.95 4.93 4.93 4.93 0.
21-02-2021 14:16:35 0 1.31 1.3 1.3 1.3 0.

TTR Agent TTR Pending Pending Status Hasil Ukur OSM Resolved Code Last Update Ticket
Reason
0. QUEUED 20-02-2021 15:00:02
0. QUEUED 21-02-2021 10:39:04
0. BACKEND 21-02-2021 14:17:07

Status Date Resolved Workzone Witel Regional Incident's
By Symptom
20-02-2021 KDL SEMARA REG-4 INTERNET | Teknis

14:59:37 NG | Gangguan Pasca
PSB < 60 Hr
21-02-2021 KDL SEMARA REG-4 INTERNET | Teknis

PSB < 60 Hr
21-02-2021 SMC SEMARA REG-4 INTERNET | Teknis

PSB < 60 Hr
Solution's Segment Actual Solution
Incident Domain ONU Rx Before After
65.536
65.536
-500
Nu Sheet
1
2 ALL-GGN
3 HC
4 DataDetail
5 DataDetail
6 DataDetail
7 DataDetail
8 DataDetail
9 DataDetail
10 DataDetail
11 PIV
12 Rekap
13 Rekap
14 Rekap
15 Rekap
16
17
18 Rekap
19
20
Petunjuk Penggunaan file
Save As menjadi file GGN sesuai tanggal
Copy data GGN ke sheet ALL-GGN (max 1500 rows, jika ada lebih, insert row
Copy data HardComplain ke sheet HC
Copy-Paste Row1 di sheet DataDetail sebanyak rows di allGGN
Copy-Paste Spesial Value all sheet DataDetail
Sort data by : My.ID (Z to A) dan HardComp (A to Z), lalu ganti INxxxxx di kolom hardcomp dengan HC dan hapus #N/A
Recheck Kolom LOKASI , jika masih #N/A atau kosong, sesuaikan dengan kolom cmdf, sesuaikan dengan nama STO pada tabel
Recheck Kolom TEKNO, jika masih #N/A atau kosong, sesuaikan dengan kolom cmdf, jika nama sdh baru maka F, jika masih SM
Beri Angka 1 sd akhir di kolom NO
Select All, Copy-paste spesial value semua data di DataDetail
Refresh tabel pivot, jika perlu di refresh masing-masing tabel)
Isi tanggal, bulan, tahun, jam, menit saat Data di download
Recheck Total, My ID, HC, dan urutan nama STO di sheet Rekap
Jika sudah cocok, cut-paste nama STO ke tabel, dan delete 5 field dibawahnya (dari t sd x)
Select all, Copy-paste spesial value tabel sheet Rekap
Delete sheet PIV, ALL-GGN, HC, DD-SOC, guiden (pastikan sheet Rekap dan DataDetail sudah di copy-paste spesial value)
Save
Blok tabel, copy, pastekan ke telegram
Close
Kirim file by telegram
Tabel STO STO kode piv soc Jam Pengurang Kode Teknisi
a-GNK GNK a-GNK JHR 17 15 A4BMK001
b-JHR JHR b-JHR JHR 18 14 A4BMK002
c-BOJ BOJ c-BOJ TGU 19 13 A4BMK003
d-MGK MGK d-MKG TGU 20 12 A4BMK004
e-MJE MKG d-MKG TGU 21 11 A4BMK005
f-SMT MJE e-MJE TGU 22 10 A4BMK006
g-MJP SMT f-SMT TGU 23 9 A4BMK007
h-BMK TGU f-SMT TGU 0 8 A4BMK008
i-SMC MJP g-MJP MJP 1 7 A4BMK009
j-SSL BMK h-BMK BMK 2 6 A4BMK010
k-KDL SMC i-SMC CDI 3 5 A4BMK011
l-SKR CDI i-SMC CDI 4 4 A4BMK012
m-WLR SSL j-SSL SPL 5 3 A4BMK013
n-ABR SPL j-SSL SPL 6 2 A4JHR009
o-BDN KDL k-KDL KDL 7 1 A4JHR010
p-BWE SKR l-SKR KDL A4JHR011
q-GNP WLR m-WLR KDL A4JHR012
r-UNR ABR n-ABR UNR A4JHR005
s-WNJ BDN o-BDN UNR A4GNK006
t-ACCESS MAINTENANCE BWE p-BWE UNR A4JHR004
u-ARNET GNP q-GNP UNR A4JHR015
v-CCAN WITEL UNR r-UNR UNR A4JHR007
w-CS CUSTOMER CARE PUS r-UNR UNR A4JHR008
x-PAYMENT COLLECTION WNJ s-WNJ UNR A4GNK007
WLR k-KDL KDL A4JHR016
GPKL1k-KDL KDL A4GNK008
KL1_4 k-KDL KDL A4JHR003
MSKL1k-KDL KDL A4GNK003
GPSKRk-KDL KDL A4JHR018
KDL k-KDL KDL A4JHR021
GPWLRk-KDL KDL A4JHR006
SKR k-KDL KDL A4JHR019
SKR_4k-KDL KDL A4JHR022
GPKDLk-KDL KDL A4GNK004
SSM2Em-WLR KDL A4KDL010
MSUNr-UNR UNR A4KDL001
MSBWr-UNR UNR A4KDL003
MSABRr-UNR UNR A4KDL011
BDN_4r-UNR UNR A4KDL009
BDN r-UNR UNR A4KDL008
BWE_4r-UNR UNR A4KDL002
GPUNRr-UNR UNR A4KDL005
UNR r-UNR UNR A4KDL006
WNJ r-UNR UNR A4KDL007
BWE r-UNR UNR A4MJP027
ABR r-UNR UNR A4MJP032
GPPUSr-UNR UNR A4MJP020
SSM6Cr-UNR UNR A4MJP025
SSM6Gr-UNR UNR A4MJP009
MSSMh-BMK BMK A4MJP019
BMK h-BMK BMK A4MJP031
GPSM4h-BMK BMK A4MJP023
SM4_4h-BMK BMK A4MJP010
SSM6Ah-BMK BMK A4MJP016
GPBMh-BMK BMK A4MJP011
SMW i-SMC CDI A4MJP012
SMC i-SMC CDI A4MJP026
GPSM8i-SMC CDI A4MJP030
SM8_4i-SMC CDI A4MJP014
MSSMi-SMC CDI A4MJP029
SSM2Ci-SMC CDI A4MJP006
GPSMCi-SMC CDI A4MJP024
GNK a-GNK JHR A4MJP015
JHR b-JHR JHR A4MJP008
SM5_4a-GNK JHR A4MJP017
GPSM1b-JHR JHR A4MJP028
MSSMb-JHR JHR A4MJP013
MSSMa-GNK JHR A4SMC001
SM1_4b-JHR JHR A4SMC002
GPSM5a-GNK JHR A4SMC003
SSM1_b-JHR JHR A4SMC004
Ljhr_4b-JHR JHR A4SMC005
GPJHRb-JHR JHR A4SMC006
SM1S_b-JHR JHR A4SMC007
MJP g-MJP MJP A4SMC008
GPSM6g-MJP MJP A4SMC009
SM6_4g-MJP MJP A4SMC011
MSSMg-MJP MJP A4SMT001
Emjp_g-MJP MJP A4SMT021
SSM6_g-MJP MJP A4SMT014
GPMJPg-MJP MJP A4SMT028
GPBJAf-SMT TGU A4SMT022
SSL j-SSL SPL A4SMT030
MSSMj-SSL SPL A4SMT015
GPSM2j-SSL SPL A4SMT004
SM2_4j-SSL SPL A4SMT024
GPSSL j-SSL SPL A4SMT005
SSM2_j-SSL SPL A4SMT006
SMT f-SMT TGU A4SMT018
MSMJEf-SMT TGU A4SMT007
MSSMf-SMT TGU A4SMT031
SM7_4f-SMT TGU A4SMT027
GPSM3f-SMT TGU A4SMT029
MKG f-SMT TGU A4SMT008
MJE f-SMT TGU A4SMT009
BJA_4 f-SMT TGU A4SMT016
SM3_4f-SMT TGU A4SMT010
BOJ f-SMT TGU A4SMT011
GPSMTf-SMT TGU A4SMT012
SSM2Af-SMT TGU A4SMT017
GPMKd-MKG TGU A4SMT013
SSM2Gc-BOJ TGU A4SMT019
SSM2Bd-MKG TGU A4SMT020
PUS r-UNR UNR A4SMT025
MSSMd-MKG TGU A4SSL016
GPABRr-UNR UNR A4SSL014
GPSM7d-MKG TGU A4SSL008
GPBDNo-BDN UNR A4SSL001
UNR_4r-UNR UNR A4SSL002
WLR_4k-KDL KDL A4SSL010
MJE_4f-SMT TGU A4SSL006
MSWLk-KDL KDL A4SSL003
PUS_4r-UNR UNR A4SSL012
GPBWEr-UNR UNR A4SSL004
CDI i-SMC CDI A4SSL005
TGU f-SMT TGU A4SSL013
SPL j-SSL SPL A4UNR009
A4UNR010
A4UNR013
A4UNR022
A4UNR015
A4UNR019
A4UNR017
A4UNR012
A4UNR014
A4UNR023
A4UNR018
A4MJP036
A4MJP034
A4JHR024
A4SSL017
A4MJP033
A4JHR023
A4SSL018
A4MJP35
Teknisi - TA HD SMG Jam Manja Keterangan Manja
A4BMK001-NICOLAS 8 Open 08.00
A4BMK002-AFFIFUDIN 9 Open 09.00
A4BMK003-LUKMAN 10 Open 10.00
A4BMK004-ALI_IMRON 11 Open 11.00
A4BMK005-DUWI_SETYANTO 12 Open 12.00
A4BMK006-NURHASYIM 13 Open 13.00
A4BMK007-KARJONO 14 Open 14.00
A4BMK008-WASIS_SAPUTRO 15 Open 15.00
A4BMK009-GUNADI 16 Open 16.00
A4BMK010-ROBI_BUDI_PRASETYO TODAY 2/22/2021
A4BMK011-AGUS_SULISTYONO NOW 5
A4BMK012-DWI_AGUNG_R 08:00 8
A4BMK013-MAKSI_SURYA_PRATAMA 09:00 9
A4JHR009-ABI_TEGUH_M. 10:00 10
A4JHR010-ADE_CHANDRA 11:00 11
A4JHR011-AGUS_SUPRAPTO 12:00 12
A4JHR012-AHMAD_ROZAK 13:00 13
A4JHR005-AHMAD_SUNARYO 14:00 14
A4GNK006-DEDDY_ADI 15:00 15
A4JHR004-HERMA_PHUTU 16:00 16
A4JHR015-MADURI
A4JHR007-MUKHAMAD
A4JHR008-NANANG_ASHARI
A4GNK007-PRIYO_GUNAWAN
A4JHR016-RACHMAD_AJI_W.
A4GNK008-REZA_RADITYA
A4JHR003-SLAMET_RIYANTO
A4GNK003-SUPARJO
A4JHR018-SURATIN
A4JHR021-SUTOPO
A4JHR006-SUYANTO
A4JHR019-TRI_SUSILO
A4JHR022-ULIL_AZMI
A4GNK004-YANUAR_NUGROHO
A4KDL010-CATUR_YULIANTO
A4KDL001-MUGIHARSO
A4KDL003-MUH_QUZAENI
A4KDL011-NOVIANTO_HERMAWAN
A4KDL009-NURUL_ICHSAN
A4KDL008-SAID_SUGIARTO
A4KDL002-SUKIRNO
A4KDL005-SUWANDI
A4KDL006-TRI_SISMONO
A4KDL007-YULI_ASTANTO
A4MJP027-ABDUL_HAKIM
A4MJP032-ACHMAD_AMIN
A4MJP020-ANDHIKA
A4MJP025-ARDYAN_ASSIDIQ
A4MJP009-BASUKI
A4MJP019-BEJO_PRIONO
A4MJP031-DIRGANTARA_GAESA
A4MJP023-DWI_PRASETYO_SUHARTO
A4MJP010-HARI_MULYONO
A4MJP016-IBNU
A4MJP011-JOKO_SUTOPO
A4MJP012-KOLIK
A4MJP026-M._LUTFI
A4MJP030-MOCH_MUSTOFA
A4MJP014-NUR_ROZI
A4MJP029-RIZKI_EKA_PRATAMA
A4MJP006-ROIS
A4MJP024-SIGIT_SETIAWAN
A4MJP015-SUGENG
A4MJP008-SURYANTO
A4MJP017-WARSONO
A4MJP028-WONDO
A4MJP013-ZAENUN
A4SMC001-MARGONO
A4SMC002-SOFI
A4SMC003-BAMBANG
A4SMC004-HARNOTO
A4SMC005-DOHAN
A4SMC006-FITRI
A4SMC007-ZAKI
A4SMC008-WAHYU
A4SMC009-ARIEF
A4SMC011-WILDAN
A4SMT001-AFIF_AFIF
A4SMT021-DENI_SETIAWAN
A4SMT014-FACHRUL_KHOIRUDIN
A4SMT028-GUS_HANIP
A4SMT022-HAIKAL_FIKRI_REJANI
A4SMT030-HAMDILLAH_AHMAD
A4SMT015-HELEN_DWI_PURNOMO
A4SMT004-IMAM_KRISBIANTORO
A4SMT024-JOKO_ARIS_MUNANDAR
A4SMT005-KUKUH_AUZAN_WIBOWO
A4SMT006-MUCHOSIB_SHODIQ_MUHAMMAD
A4SMT018-MUH_SARYADI
A4SMT007-MUHAMMAD_ABIDIN
A4SMT031-MUHAMMAD_EKA_SEKTIARSO
A4SMT027-MUHAMMAD_IQBAL_YUSUF_HENDRAWAN
A4SMT029-MUHAMMAD_ZAINUN_MURTADHO
A4SMT008-NICOLAS_HUGO_SAPUTRO
A4SMT009-NIZAR_HILMI
A4SMT016-NUR_HADI
A4SMT010-PRIHONO
A4SMT011-RENDI_FEBRIANSYAH_PUTRA
A4SMT012-RENO_ANUGRAH
A4SMT017-SADTYO_SUPRANGGONO
A4SMT013-SOLEH_HENDRAWAN
A4SMT019-SUMARI
A4SMT020-TOMI_WINARTO
A4SMT025-YUNO_TRI_WIDIANTO
A4SSL016-AGUNG GUNTORO
A4SSL014-AHMAD_FARIKHIN
A4SSL008-ARI_SETIAWAN
A4SSL001-CHANDRA_WIBISONO_SUBAGYO
A4SSL002-CHRISTOPHER
A4SSL010-EKO_JUMARYO
A4SSL006-IHYARODIN
A4SSL003-MOCHAMAD_ARWIN_DARMAWAN
A4SSL012-MUHAMMAD_HANDOKO
A4SSL004-SOETIKNO
A4SSL005-SUPARMAN
A4SSL013-TUGIYONO
A4UNR009-BAMBANG
A4UNR010-BUDI_SUTANTYO
A4UNR013-DARTONO
A4UNR022-DONI_INDRA_WIJAYA
A4UNR015-JOKO_SUPENO
A4UNR019-KHARIS
A4UNR017-MUJIYONO
A4UNR012-NUGROHO
A4UNR014-RENO
A4UNR023-SUPARNO
A4UNR018-WAWAN
A4MJP036 - YONO
A4MJP034 - ALIP
A4JHR024 - RISWANTO
A4SSL017 - TUGIYONO
A4MJP033-RIZKY_ADI_WICAKSONO
A4JHR023-ARIEF_RACHMAN
A4SSL018 - DIMAS
A4MJP35 - FAJAR

Rekap Tiket GGN Witel SMG 21 Februari 2021 16.30

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TIKET HD TA

22 Feb 2021 / 05:05

OPEN TICKETS TIME SEGMENTATION JHR SPL BMK

GRAND TOTAL TICKET 5 8 10

OPEN TICKETS TIME SEGMENTATION JHR SPL BMK

TIKET GARANSI PSB

OPEN TICKETS TIME SEGMENTATION JHR SPL BMK

UNR MJP CDI TGU KDL TOTAL Grand

IN91073955 19-02-2021 09:11:46 #VALUE! 9 0 #VALUE!

Count - Open Ticket Time SOC

Count - Open Ticket Time SOC

IN91196519 ABDUL ROZAK Anirisma 087777105554

IN91249883 RIDWAN PUTRA ALVIAN RIDWAN PUTRA ALVIAN 081334768297 ridwanalvin31@gmail.com

IN91267627 ALIF pak alif 083191910101 alif.priyatno@gmail.com

171212 / Sosmed / Lapul 21-02-2021 13:44:20

56180507 56180507_1464 1464571014 Silver

56002293 56002293_1434 1434221137 Silver

20-02-2021 14:59:38 0 2.08 2.07 2.07 2.07 0.

21-02-2021 10:38:07 1 2 4.95 4.93 4.93 4.93 0.

21-02-2021 14:16:35 0 1.31 1.3 1.3 1.3 0.

0. QUEUED 20-02-2021 15:00:02

0. QUEUED 21-02-2021 10:39:04

0. BACKEND 21-02-2021 14:17:07

20-02-2021 KDL SEMARA REG-4 INTERNET | Teknis

21-02-2021 KDL SEMARA REG-4 INTERNET | Teknis

21-02-2021 SMC SEMARA REG-4 INTERNET | Teknis

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