Harmony Radio, R2.

8
Troubleshooting

Revision 1, Updated in July, 2014

Document Number: PM-000070-01-EN
 NOTICE

This document contains DragonWave proprietary information. Use, disclosure,

copying or distribution of any part of the information contained herein, beyond that
for which it was originally furnished, requires the written permission of
DragonWave Inc.

The information in this document is subject to change without notice and relates
only to the product defined in the introduction of this document. DragonWave
intends that information contained herein is, to the best of its knowledge, correct
and accurate. However, any/all liabilities associated with the use or accuracy of
the information contained herein must be defined in a separate agreement
between DragonWave and the customer/user.

Copyright © DragonWave Inc. 2014. All rights reserved.

2
Table of Contents
Table of Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

1 Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
1.1 Changes history . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
1.2 Scope of the document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
1.3 Intended audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
1.4 TUV Rheiland factory inspection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
1.5 Waste electrical and electronic equipment (WEEE) . . . . . . . . . . . . . . . . 6
1.6 RoHS compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
1.7 CE statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

2 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

3 MultiRadio troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

4 MultiRadio replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

3
 List of Tables
Table 1 Changes history . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Table 2 Whole ODU Alarms - Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Table 3 Synchronization - Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Table 4 Interface Alarms - Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Table 5 Software Alarms - Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Table 6 Ethernet Alarms - Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Table 7 Radio Link Alarms - Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

4
DragonWave Inc. Preface

1 Preface

1.1 Changes history

Revision Update Date

1 June 2013 July, 2014

Table 1 Changes history

1.2 Scope of the document

This document provides the information to troubleshoot Harmony Radio (also referred
to as MultiRadio in the following text) alarms and to restore the normal operating condi-
tions.

g This document only concerns MultiRadio system release 2.8 without specific statements
in the context.

1.3 Intended audience

This document is intended for the operators in charge of troubleshooting MultiRadio
alarms.

1.4 TUV Rheiland factory inspection

f Important Notice on Product Safety

This product may present safety risks due to laser, electricity, heat and other sources of
danger.
Only trained and qualified personnel may install, operate, maintain or otherwise handle
this product and only after having carefully read the safety information applicable to this
product.
The safety information is provided in the Safety Information section in the “Legal, Safety
and Environmental Information” part of this document or documentation set.

The same text in German:

f Wichtiger Hinweis zur Produktsicherheit

Von diesem Produkt können Gefahren durch Laser, Elektrizität, Hitzeentwicklung oder
andere Gefahrenquellen ausgehen.
Installation, Betrieb, Wartung und sonstige Handhabung des Produktes darf nur durch
geschultes und qualifiziertes Personal unter Beachtung der anwendbaren Sicherheits-
anforderungen erfolgen.
Die Sicherheitsanforderungen finden Sie unter „Sicherheitshinweise“ im Teil „Legal,
Safety and Environmental Information“ dieses Dokuments oder dieses Dokumentati-
onssatzes.

The same text in French:

5
Preface DragonWave Inc.

f Avis important sur la sécurité des produits

Ce produit peut présenter des risques de sécurité en raison de laser, de l'électricité, de
la chaleur, et d'autres sources de danger.
Seulement le personnel formé et qualifié peut installer, exploiter, entretenir ou
autrement manipuler ce produit, et seulement après avoir lu attentivement les
informations de sécurité applicables à ce produit.
L'information de sécurité est fournie dans les sections d'information de la sécurité dans
la partie " Legal, Safety and Environmental Information " de ce document ou dans
l’ensemble de la documentation.

1.5 Waste electrical and electronic equipment (WEEE)

All waste electrical and electronic products must be disposed of separately from the
municipal waste stream via designated collection facilities appointed by the government
or the local authorities. The WEEE label (see Figure 1) is applied to all such devices.

Figure 1 WEEE label

The correct disposal and separate collection of waste equipment will help prevent poten-
tial negative consequences for the environment and human health. It is a precondition
for reuse and recycling of used electrical and electronic equipment.
For more detailed information about disposal of such equipment, please contact Drag-
onWave Inc.
The above statements are fully valid only for equipment installed in the countries of the
European Union and is covered by the directive 2002/96/EC. Countries outside the
European Union may have other regulations regarding the disposal of electrical and
electronic equipment.

1.6 RoHS compliance

This product complies with the European Union RoHS Directive 2011/65/EU on the
restriction of use of certain hazardous substances in electrical and electronic equipment.
The directive applies to the use of lead, mercury, cadmium, hexavalent chromium, poly-
brominated biphenyls (PBB), and polybrominated diphenylethers (PBDE) in electrical
and electronic equipment put on the market after 1 July 2006.
Materials usage information on DragonWave Inc. Electronic Information Products
imported or sold in the People’s Republic of China
This product complies with the Chinese standard SJ/T 11364-2006 on the restriction of
the use of certain hazardous substances in electrical and electronic equipment. The
standard applies to the use of lead, mercury, cadmium, hexavalent chromium, polybro-
minated biphenyls (PBB), and polybrominated diphenyl ethers (PBDE) in electrical and
electronic equipment put on the market after 1 March 2007.

6
DragonWave Inc. Preface

1.7 CE statement
The CE conformity declaration for the product is fulfilled when the system is built and
cabled in line with the information given in the manual and the documentation specified
within it, such as installation instructions, cable lists or the like. Where necessary project-
specific documentation should be taken into consideration. Deviations from the specifi-
cations or independent modifications to the layout, such as use of cable types with lower
screening values for example, can lead to violation of the CE protection requirements.
In such cases the conformity declaration is invalidated. The responsibility for any
problems which subsequently arise rests with the party responsible for deviating from
the installation specifications.

7
Overview DragonWave Inc.

2 Overview
The Troubleshooting Manual gives information and procedures to restore the equipment
to its normal operating conditions after it has been detected a problem.

8
DragonWave Inc. MultiRadio troubleshooting

3 MultiRadio troubleshooting
The troubleshooting is performed by using the WebLCT with the information given in the
Alarm menu, as shown in Figure 2 for 1+0/2+0 configuration and in Figure 3 for 1+1 con-
figuration.

Figure 2 Alarm display (1+0/2+0)

Figure 3 Alarm display (1+1)

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MultiRadio troubleshooting DragonWave Inc.

Figure 4 Radio Link Status

Whole ODU Alarm description Most probable Action

Alarms cause
System Failure MultiRadio failure Internal failure in Reset the Control-
(MultiRadio is out of MultiRadio ler. If the alarm is
service; the RF still active, replace
Transmitter is MultiRadio
squelched)
Power Supply Failure in the Failure in MultiRa- Check the voltage
Failure internal DC/DC dio DC/DC Con- of the station
Converter verter battery. If OK,
replace MultiRadio
Time Server Time Server The Time Server Check the Time
missing has been config- Server
ured, but it is not
reachable

Table 2 Whole ODU Alarms - Troubleshooting

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DragonWave Inc. MultiRadio troubleshooting

Whole ODU Alarm description Most probable Action

Alarms cause
Protection Failure Link Protection Different configura- Different configura-
(only in 1+1 config- Group Failure tion in the two Multi- tion in the two Multi-
uration) Radios Radios
IDU Continuity MultiRadio does not IDU is not properly Check IDU settings
Check Loss (only receive a valid set and it doesn't or check IDU-ODU
in 1+0 configura- CCM. RDI is also send CCM connectivity
tion) sent back. messages to ODU
or IDU-ODU con-
nectivity is compro-
mised
OAM RDI Communication Connection Reset the Control-
(only in 1+1) problem between problem with Micro- ler. If the alarm is
the two MultiRadios wave Hub (MultiRa- still active, check
dio receives the connectivity
messages from between MultiRadio
Microwave Hub, but and Hub
Hub does not
receives messages
from the MultiRa-
dio)
Fragmentation Fragmentation The fragmentation Upgrade the SVR of
operation status status is not done at Tx the remote ODU or
(This alarm is side, because of: change the number
of the strict priority
raised, when the • the SVR on the
Fragmentation queues
remote station
feature is success- ODU is less
fully set to enabled) than 2.5;
• locally, the
number of con-
figured strict
priority queues
is 0.

Table 2 Whole ODU Alarms - Troubleshooting (Cont.)

Synchronization Alarm description Most probable Action

Alarms cause
Synch failure Synchronization One of the synchro- Check the synchro-
network problem nization sources is nization sources
not available

Table 3 Synchronization - Troubleshooting

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MultiRadio troubleshooting DragonWave Inc.

Synchronization Alarm description Most probable Action

Alarms cause
SSM (only if the The SSM Not correct configu- Check the synchro-
SSM messages messages are not ration of the peer nization network
have been received from the equipment configuration
enabled) selected synchroni-
zation interface.
When multiple inter-
faces are config-
ured as
synchronization
sources, this alarm
is activated, if the
equipment does not
receive the SSM
messages from at
least one of the con-
figured synchroni-
zation interfaces
TC Synchronization 1588 TC does not 1. Wrong configu- 1. Check all the
Failure work ration of the SynchE and TC
network; configurations;
2. The ACM con- 2. Check the ACM
figuration is dif- configurations.
ferent between
two MultiRadios
TC Role Conflicting TC role configured The MultiRadio Check all the
mismatch which Synch to SynchE and TC
GbE port config- configurations
ured as Secondary
role of TC
Upstream TC Ref Upstream MultiRa- The upstream Mul- Ditto.
Error dio loss the ref clock tiRadio SynchE
status is not locked
to GbE.
Downstream TC Downstream Multi- The downstream Ditto.
Ref Error Radio loss the ref MultiRadio SynchE
clock status is not locked
to Radio.

Table 3 Synchronization - Troubleshooting (Cont.)

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DragonWave Inc. MultiRadio troubleshooting

Interface Alarm description Most probable cause Action

Alarms
GbE Port GbE Port Operational Cable problem Check the Ethernet
Status cable. To check the
cable also use the
Port Counters
menu of the
WebLCT. Refer to
par. 5.1.1 and 5.1.2
of the “Operate and
Maintain” docu-
ment. If the cable is
OK, check in the
Alarm list the active
alarm.
Radio Port Radio Port Operational RF path problem or Verify: RF path
Status port set to down clear, antenna
aligned and no
existing fading
problems. If OK,
replace MultiRadio
ODU-ODU ODU-ODU port opera- Interconnection cable Check the cable. If
port (only in tional status problem the cable is OK,
configura- check in the Alarm
tions with 2 list the active alarm.
MultiRadios)
Modem The signal level in the Propagation problems Check the radio
Modem section is below hop. If OK, replace
a fixed threshold MultiRadio
Tx Power No control of the Tx Internal failure in Multi- Replace MultiRadio
power in the RF front- Radio
end

Table 4 Interface Alarms - Troubleshooting

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MultiRadio troubleshooting DragonWave Inc.

Software Alarms Most probable cause Action

Protection Config- Configuration problem. Change the configuration of
uration Error (only The two MultiRadios have a one MultiRadio to have the
in 1+1) different configuration same configuration of the
second MultiRadio
P-CCM Configura- Configuration problem. Ditto.
tion (only in 1+1) The two MultiRadios have a
different configuration

Table 5 Software Alarms - Troubleshooting

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DragonWave Inc. MultiRadio troubleshooting

Ethernet Alarms Most probable cause Action

Multiple match in Configuration problem. There Change the Header Compres-
packet identifica- are two Header Compression sion configuration.
tion rules mapping to one service.

Table 6 Ethernet Alarms - Troubleshooting

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MultiRadio troubleshooting
Radio Link Alarms Most probable cause
Radio Frame Loss 1. The radio path is down,
cannot receive signal from
remote ODU.
2. Configuration problem, the
frequency is different from
remote ODU.
3. Remote ODU radio port
squelch.
Air Loss The RF quality is low.
Radio Link Degree The RF quality is low.
RSL low The received power is lower
than the configured threshold
Tx profile below The ACM Tx profile is lower
threshold than the configured threshold. the received power and
Radio packet loss The RF quality is low to make
rate high the radio packet drop rate
higher than the configured
threshold.
Table 7 Radio Link Alarms - Troubleshooting
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DragonWave Inc.
Action
1. Clean the radio path or
check the remote ODU Tx
power.
2. Align ODU frequency con-
figuration for both sides.
3. Set remote ODU radio port
up.
Check the RF quality, including
the received power and
received S/MSE value.
Ditto.
Check the radio path and make
it clear, antenna aligned and no
existing fading problem.
Check the RF quality, including
received S/MSE value.
Ditto.
DragonWave Inc. MultiRadio replacement

4 MultiRadio replacement
Refer to “Chapter 11 - Swap/Repair of a failed MultiRadio or a failed FPH800 or FM200”
of document of Harmony Radio and IDU Procedures and more precisely, depending on
the System Type, refer to:
• paragraph 11.2.1 - Replacement of any MultiRadio directly connected to the IDU or
the co-located MultiRadio
• paragraph 11.2.2 - 1+1 HOT STAND BY without the ODU-ODU cable
• paragraph 11.2.3 - Replacement of a failed MultiRadio in Nx(1+0) DD System Type

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