Professional Documents
Culture Documents
formats
Include Answer key - the answer key should give a brief explanation of why the
choice is correct - If another answer choice is close to being correct then explain -
e.g. this choice is incorrect because ...
1st Format
50 questions is the format below where a scenario is given and a response - then
Scenario
.........
Response
..........
1. Very ineffective
2. Ineffective
3. Somewhat ineffective
4. Somewhat effective
5. Effective
6. Very effective
https://www.canada.ca/en/public-service-commission/services/staffing-assessment-
tools-resources/human-resources-specialists-hiring-managers/human-resources-
toolbox/personnel-psychology-centre/consultation-test-services/public-service-
commission-tests/test-judgement-375/public-service-entrance-exam-375-sample-
questions.html
https://www.canada.ca/en/public-service-commission/services/staffing-assessment-
tools-resources/human-resources-specialists-hiring-managers/human-resources-
toolbox/personnel-psychology-centre/consultation-test-services/public-service-
commission-tests/situational-judgement-test-sjt-318/situational-judgement-test-318-
sample-situations-questions.html
2nd Format
50 Questions in the standard format of 4-choice multiple choice
Short Scenario
..........
a. choice 1
b. choice 2
c. choice 3
d. choice 4
SJTs focus on your people skills: good communication and networking abilities
should earn you a few points. But what really constitutes good communication?
In short, this is how you relate to others, and how good you are at adapting the style
of a conversation to successfully influence and communicate with people.
Behavioural thinking and a good level of empathy are therefore necessary to
succeed, as you would be expected to effectively communicate your information in a
manner appropriate to the audience, with clarity and purpose.
Team player
You might have been a sports star in your secondary school, but collaboration on a
football pitch can be different from the one expected in a work environment. While
taking a situational judgement test, remember to show how you can work
collaboratively and empathetically within diverse teams.
Being a team member for some employers might also mean that you need to put the
needs of the team above your own, and demonstrate openness and honesty with all
the members. This is usually achieved by encouraging, listening and supporting
others.
Relationship builder
You need to know how to successfully network with your team members. But also
how to sustain effective relationships beyond your workplace. This includes
relationships with customers, partners, and suppliers, to support the long-term goals
of the company.
Customer focus
Customer experience is highly important, and employers know it. To score highly in
SJTs, you must demonstrate that you value customers and clients. This means, of
course, striving to understand their needs, and being prepared to guarantee them
timely and efficient service. And sometimes, going the extra mile to surpass their
expectations.
Usually, what is meant by this is your ability to think independently with a good
balance of realism and pragmatism. As an analytical thinker, you can demonstrate
the intellectual capacity to identify and propose solutions, while considering
numerous angles. Employers are looking for confident thinkers, who can draw
conclusions even when dealing with conflicting or complex data.
Commercial awareness
Achiever attitude
Someone who is focused on achieving results knows how to approach work with a
sense of urgency, and keeps the end goal in sight at all times.
Employers want to know that you can deliver high-quality work in an efficient and
timely manner. Planning could also mean successfully managing not only your time,
but also time of other team members, while ensuring all necessary resources are
available as required.
If you are a good planner, it means you are able to create and monitor clear action
schedules and you know how to communicate any updates to those plans with all
relevant stakeholders.