INTERNATIONAL SCHOOL OF MANAGEMENT & TECH

The contemporary hospitality industry 2021

ASSIGNMENT COVER SHEET

STUDENT DETAILS

Student ID Reg No.

Family Name Rai Given Name Prasan rai

Enrolment Year Section A
Semester 1 Email prasanrai@class.ismt.
edu.np

UNIT DETAILS
Unit Title Unit Code

Assessor Name Issued Date

Assignment Title The accommodation industry and its contribution

Assignment No 01 Submission Date

Qualification BTEC in HM Campus ISMT college,

Kathmandu

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STUDENT ASSESSMENT SUBMISSION AND

DECLARATION
When submitting evidence for assessment, each student must sign a declaration confirming
that the work is their own.

Student Name Prasan Rai Assessor Name

Issue Date Submission Date

Unit Name
Assignment Title

Plagiarism

Plagiarism is a particular form of cheating. Plagiarism must be avoided at all costs and
students who break the rules, however innocently, may be penalized. It is your
responsibility to ensure that you understand correct referencing practices. As a university
level student, you are expected to use appropriate references throughout and keep carefully
detailed notes of all your sources of materials for material you have used in your work,
including any material downloaded from the Internet. Please consult the relevant unit
lecturer or your course tutor if you need any further advice.

Student Declaration

I certify that the assignment submission is entirely my own work and I fully understand the
consequences of plagiarism. I understand that making a false declaration is a form of
malpractice.

Student signature: prasan rai Date

Pearson Education 2018

Higher Education Qualifications

Written document

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 The contemporary hospitality industry 2021

Background of the scenario

In the above scenario, the researcher have been
employed as a hospitality researcher for the company J
and D hospitality group who is planning to establish a five
star hotel named Devon at Dhulikhel about 35km away
from the capital city Kathmandu, Nepal where the
researcher have been assigned for the following
objectives:
• To produce a presentation and essay as
reference materials which will help the group members
• To enhance the knowledge and understanding of
the hospitality industry in the area.
• To examines the purpose of different hospitality
organizations , exploring the size, scale and scope of
the hospitality industry

The introduction of hospitality industry

Hospitality is the act of kindness in welcoming and looking
after the basic needs of customers or strangers, mainly in
relation to food, drink and accommodation. A
contemporary explanation of Hospitality refers to the
relationship process between a customer and a host.
When we talk about the “Hospitality Industry”, we are
referring to the companies or organizations which provide

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food and/or drink and/or accommodation to people who

are “away from home”. However, this definition of the
“Hospitality Industry” only satisfies most situations.
Simply, the hospitality industry is a broad category of fields
within the service industry that includes lodging, food and
drink service, event planning, theme parks, and
transportation. It includes hotels, restaurants and bars.
The role of Hotel Industry stems from a long history and
development in the field of hospitality provision.
P1 Explore the different types of business within the
hospitality industry and the diverse products and services
they offer?
Different types of business within the hospitality industry provided by
dhulikhel hotel. Hospitality is one of the biggest industries in the world and
contributes immensely to the global economic output. It is an industry that
connects different types of business with each other. Use of digital
technologies by both businesses and consumers and, an increase in consumer
purchasing power have propelled a rapid growth in the global hospitality
industry.

There are different types of business within the hospitality industry.

However, these businesses usually fall under four broad categories i.e.
accommodation, food and beverage, travel and tourism, and entertainment.
The discussion that follows aims to explore these four types of hospitality
businesses.

Accommodation in the hospitality industry

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A broad sector of the hospitality industry is accommodation (lodging)

comprising of different types of hotels and facilities that have the provisions
of overnight accommodation for people in travelling.  Budget hotel, luxury
hotel, spa hotel, hotel resort, boutique hotel, and bed and breakfast are some
of the most important players in this industry.
The different types of hotel accommodation are: From camping and caravan grounds to luxurious resorts and
budget hotels, the accommodation sector is incredibly broad, and has a wide range of services.  In order for
accommodations and lodgings to thrive, it relies on excellent customer service, comfort and high quality
amenities. It doesn’t matter if it’s a bed and breakfast or world-class hotel and palace – they all rely on the
same basics.

Other sectors of the hospitality industry overlap with accommodation, especially the food and transportation
categories. Many hotels offer restaurant and/or bar services that require skilled bartenders, chefs and service
staff for it to efficiently run during its opening hours.

 Resorts: Most popular for travellers and holiday makers, they are often integrated with nature
and give the customer a break from their normal lifestyle.
 Suites: Many hotels offer expensive, grand suites that cost more than a hotel room and have
more amenities.
 Lodging: Lodging is much more basic and gives a person somewhere to sleep in between their
travels.

Food and beverage in the hospitality industry

Food and beverage is one of the largest sectors within the hospitality
industry. Services within this sector range from preparing food to presenting
it on the customer table. Fast food, fast casual, fine dinning, and casual
dinning are some of the most popular types of restaurants in this sector.
The food and beverage industry is a crucial sector of the hospitality industry, and has many different
types of businesses. From a greasy cafe to a luxurious michelin star restaurant, or a relaxed coffee
shop to a high-end cocktail bar and everything in between, there are so many different types of
establishments, that they have their own niches.  

 Quick-service Establishments: These are commercial foodservice restaurants are also

known as fast-food restaurant that targets customers who want quick snacks, drinks, and
meals. Most fast food chains have fewer employees in comparison to larger full-service
restaurants, as it relies on self-service. Some examples are KFC, McDonalds and Burger
King.

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 Catering Businesses: Catering businesses offer food and beverage catering services for any
special occasion – from weddings to conferences and all that’s in between.

 Full-Service Restaurants: Featuring course meals, drinks, desserts and so many more
services, you are usually seated at these establishments and rely on a waiter to take your
order. From fine-dining to casual dining to themed restaurants, there are so many different
types of full-service restaurants.

Because of the popularity and growth of Food service establishments  across the globe, many
industry professionals consider full-service restaurants an entirely separate category of the
hospitality industry. This is because people will always look forward to food, and many choose to try
local cuisines.

The food and catering industry starts at the food production stage and ends when the food is in front
of the customer – storage and cooking steps resting in between. The processes and stages of
involved are:

 Food Management: Food management begins with the production of food. Many hotels and
restaurants serve naturally organic food. Food transportation and storage also belong in this
division.

 Food Presentation: A lot of focus is on food presentation, as people like to eat food which is
well represented.
 Beverages: Literally what it says on the tin.

 Restaurant Management: Restaurant management requires proper skills to manage a

restaurant – you will be required to manage all of the above, so that customers will come
again to eat at your establishment.

Travel and tourism in the hospitality industry

There are different types of business within travel and tourism sector that
include but not limited to trains, airlines, cruise ships, and tour operators.
The Travel and tourism industry is a large sector of the hospitality industry and has several key
aspects across the globe. This also includes trains, cruise ships, airlines, and several crew members
in their service. Many people consider tourism synonymous to hospitality, but it is infact a different
sector in the hospitality industry.

All other sectors rely heavily on the tourist and travel industry, because without profound levels of
travelling and tourism in a location, the hospitality industry in said region will not grow. This is a
massive domain and innovation, strategy, and novelty are crucial for the success of any travel and
tourism business at each step.

This industry is not limited to leisure and travel for fun. It includes formal and informal travelling, such
as people traveling across the world for business, education, entertainment, holidays, and more.

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Customer focus is crucial for the success of this industry, along with leniency, relationship
management, and many other skills.

Entertainment  in the hospitality industry

The entertainment industry relies on its consumers having
disposable income. The entertainment thrives when it
comes to bringing laughter and enjoyment to customers,
and overlaps with all other sectors within the hospitality
industry. It is also important to remember that
entertainment plays a significant role in travel these days.
A travel experience that lacks fun and entertainment may
feel empty and futile.
A successful hospitality business needs as many
entertainment activities as possible.
Here are some activity examples:

 Marinas: One of the most popular places for people to

go partying. Hop on a private yacht, dance, play
games, and live your best life in the sunshine.
 Sports and Gaming: One of the most basic
entertainment aspects that people look for when they
travel. Swimming pools, casinos, crazy golf and so
much more are an indispensable part of the
hospitality sector.
 Nightclubs: Taking a break from mundane everyday
life and having a little boogie with a few drinks is a
great way to unwind

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 Bars: Bars make an important part of the

entertainment sector of the hospitality industry as
many people rely on them for social and professional
scenarios.

P2 Examine a range of operational and functional

departments within a chosen hospitality business
The researcher aims to examine a range of operational and functional
departments within a hospitality business. There are different types of
business within the hospitality industry; however, researcher aims to
explore the operational and functional departments of a hotel. The four
major operational departments of a hotel are: housekeeping department,
food and beverage service department, food production (kitchen)
department, and front office department. In addition to these
departments, hotels usually have a number of functional departments as
well e.g. marketing department, HR department, accounting & finance
department, and purchase department.

Operational departments of a hotel

Housekeeping department

This is a very important department of a hotel that impacts directly on

guest experience. It ensures that guest rooms, common areas, lobbies,
hallways, restrooms, and any other public areas are clean and ready to
use. Housekeepers carry out a deep cleaning of rooms once the guests
check out to ensure that the new guests come to pristine rooms or
suites. In fact, the main job of the housekeeping department is to ensure
that the hotel always maintains high standards in cleanliness.

Food production (kitchen) department

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Food production department is also called kitchen department. It is

responsible for the actual preparation of food items. Chef, sous chef,
cook, kitchen porter, and kitchen manager are some of the most
important job roles in this department. This department ensure that
cooking of foods takes place in a hygienic environment and the food
safety rules are followed strictly and appropriately.

Food and beverage service department

Foods made in the kitchen and drinks prepared in the bar need to go
customers. This is the responsibility of the food and beverage service
department. This department ensures that the waiters, waitresses, and
whoever else involved take foods and drinks to the customer’s tables as
per their demands and serve them in a hospitable manner.

Front office department

Front office staff are the first point of contact of a hotel’s guests. Front
office department is responsible to ensure that the guests are welcomed
in a friendly and professional manner, and they are assigned with
rooms according to their bookings. Front office staff also deal with
guests’ complaints (if any) and provide them with any relevant
information they seek.

Functional departments of a hotel

Marketing department
Marketing is about understanding and satisfying customer requirements
profitably (CIM, 2019). Marketing department of a hotel carries out a number
of tasks. For instance, doing market research to understand the needs and
demands of guests, developing new services, and carrying out advertising and

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sales promotions campaigns are some of the responsibilities of the marketing

department.
HR department
Human Resource (HR) department of a hotel carries out a number of tasks.
For instance, designing jobs, developing job responsibilities and person
specification, advertising jobs on appropriate media, hiring and training new
people, and firing underperformed ones are some of the major responsibilities
of the HR department of a hotel.
Accounting & finance department
This is a very important department of a hotel. Cost controlling, billing and
credit control, dealing with tax issues, preparing financial statements,
budgeting and budgetary control, managing payroll system, and ensuring
compliance with relevant laws are some of the major responsibilities of the
accounting and finance department.
Purchase department
The purchasing department is also called procurement department. This
department of a hotel is responsible to ensure that the company has access to
the best quality raw materials, equipment, and other required goods at the
most competitive prices to enable it to operate efficiently (Graduate Prospect
Limited, 2019).

M1 Review the interrelationships of the operational and

functional units within a chosen hospitality business

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