Letter of complaint; a oO 5 an @ “8 Re: Unsatisfactory holiday accommodation in Nerja from 12 to 27 October Booking ref: 123456789 We are writing to complain about our holiday in Nerja, Spain, for which your company arranged the accommodation, and from which we returned last Saturday, October 27. is very different. In our first evening it took us 25 minutes to walk down to the beach, Secondly, the swimming pool always clores a, September 30th every year. This is absolutely clear from the peel admission card found in the accommodation which is clearly dated until September 30th only. Our first contact with Your company was on October Ist and we explicitly checked out the availability of the pool; nothing was said te indicate that it was already closed. Fourthly, the accommodation hasa't recently been refurbished. One of your representatives in Nerja, Susan, entirely without Prompting, described the accommodation a5 “tatty”! The decoration is shoddy and much of the furniture ig chipped and worn out. Finally, your brochure states that there are Viels to the sea from two of the bedrooms, This is true of the main bedroom, but in the second bedroom it is only possible to catch small glimpse of the sea if you stand ona chair! We went to Nerja full of high hopes for an enjoyable holiday and a complete rest after a hectic year. We came back in need of further holiday (which we cannot afford) to ‘recover from our experiences, We look forward to receiving within 14 days your proposals for compensating us for the considerable disruption and distress we suffered. Please let us know if you require any additional information or evidence. aD Ethan and Julie MarksIn a) b) 9 d) e) ip a) b) a d) a) b) READING TASK Read the letter and put these missing parts in the correct place. Peter Tash & Co. Pious sincerely, Ethan Marks Handy Hols Willoughby House 1 Cranley Lane g 88 Mine Street Dear Mr Tash. Treboggan Porthgullow Cornwall Cornwall PC2 3MA Lr PCI 2MA Find the following information in the letter and give brief answers to these topics. The purpose of the letter. False claims. Problems with entertainment facilities. Problems regarding accommodation. Customers’ demands. Explain the meaning of these sentences taken from the letter. Everything... is completely inaccurate and misleading. (lI. 9, 10) it is only possible to catch a small glimpse of the sea... (Il. 26, 27) Identify the adjectives in the following sentences and match them with the corresponding explanation given below. “One of your representatives... described the accommodation as ‘tatty: The decoration is shoddy and much of the furniture is chipped and worn out.” (ll. 22-24) something that can no longer be used with a small piece or pieces broken off old and in bad conditions badly and carelessly made, using low quality materials Find in the text the linking words/expressions used for: listing. showing contrast.