TABLE OF CONTENT

SL NO CONTENT Page No:

Chapter -1 INTRODUCTION 1
1.1 Background of the study 2
1.2 Origin of the report 3
1.3 Rationale of the study 3
1.4 Objective of the report 4
1.5 Scope of the study 5
1.6 Methodology of the study 5
1.7 Limitations of the study 6
Chapter -2 ORGANIZATIONAL PROFILE 7
2.1 Organizational Profile 8
2.2 History of the Bank 9
2.3 Company profile 10
2.4 Mission 12
2.5 Vision 12
2.6 Legal form 12
2.7 Slogan 12
2.8 Objective of the Bank 13
2.9 Commitment 15
2.10 Core values 15
2.11 Code of conducts 15
2.12 Ethical principles 16
2.13 Corporate information 17
2.14 The board and its committees 18
2.15 Name of division 20
2.16 Organization structure 21
2.17 Customer service 23
2.18 Product and services of the bank 24
2.19 Sections and Their Functions 25
Chapter -3 THEORETICAL BACKGROUND 28
Chapter -4 LITERATURE REVIEW 32
Chapter -5 ANALYSIS AND FINDINGS 38

5.1 Data Analysis and Interpretation 39

5.1.1 Advanced product and services 39
5.1.2 Account opening procedure 40
5.1.3 Time taken to issuance cheque book and debit card 41
5.1.4 Interest rate of different deposit scheme 42
5.1.5 Loan and credit facility 43
5.1.6 Interest rate charged by the Bank for different loan 44

5.1.7 Online banking system of the Bank 45

5.1.8 Service charge 46
5.1.9 Behavior of employee 47
5.1.10 Employee interaction 48
5.1.11 ATM booth service 49
5.2 Findings 50
Chapter -6 RECOMMENDATION AND CONCLUTION 52

RECOMMENDATION 53
CONCLUTION 55

APPENDIX : 56
REFERRENCES 59