Tech Support Advisor – Portuguese Speaker

About Webhelp
Webhelp is a French multinational BPO company that is making business more human for the
world’s most exciting brands. By choosing Webhelp you will be part of a family of over 62,000
game-changers from more than 170 locations in 49 countries.

Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team,
a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and
B2B brands worldwide.

About the job role:

As a Tech Support Advisor, you will bring your specialist skillset to solve with precision and
efficiency emerging issues that customers may face. You will ensure excellent standards while
enjoying every day on the job as you will share your passion for technology with both customers
and colleagues. Given the dynamic nature of this job, you can develop your IT skills and advance
your career at your own pace.

As a Tech Engine Support Advisor, you will:

• Respond to inbound customer requests, document relevant case information
• Ensure excellent customer satisfaction
• Ability to assist users with Pre-Sales, General Inquiries, and technical support issues via
phone/email/chat/social/social messaging channels (as assigned)
• Respond appropriately to customer escalations and escalate issues and customers to
higher tiers of support as defined and documented
• Collaborate with other technicians to resolve or properly close help tickets
• Manage an individual ticket queue
• Responsible to follow the direction of management and provide feedback

We are looking for:

• Native or Proficient Portuguese (C2) and fluent in English (B2)
• Possess excellent writing and verbal communication skills to simplify technical language
for non-technical users
• Demonstrate patience when communicating and solving issues
• Treat all data and personal information with utmost confidentiality
• Keep up with the latest IT and tech-related trends
• Are proactive, self-motivated and a great team player

We offer you:
• Competitive wages (14 monthly payments per year)
• Performance bonus
• Transportation allowance
• Health insurance with a dental plan (after 6 months contract)
 • Relocation package - shared accommodation and flight reimbursement
• Opportunities for career progression and possibilities for an international career through
the Webhelp International Mobility Program

Life at our company:

• Work with a diverse environment with people from over 15 nationalities
• Benefit from our modern amenities, many discounts in local businesses, company parties
and events and much more!
• We promote inter-company mobility to work at any of our sites around the world
• New and modern offices in Lisbon.

Ready to take up the challenge?

Join our team and show off your talent!

All submissions will be treated confidentially under the General Data Protection Regulation.
*Due to our contingency plan regarding COVID-19, you may be expected to work from home for
a specific time.

Webhelp Portugal is an equal opportunity employer.

Webhelp considers diversity as a fundamental resource and it offers everyone access to

employment opportunities, regardless of their gender, age, religion, ethnicity, or any other
classification protected by applicable national laws.